Passengers departing from Taipei Songshan Airport (TSA) will soon benefit from a faster, fully streamlined check-in experience thanks to SITA’s self-service and biometric-powered technology.
SITA’s Flex platform and Smart Path check-in kiosks will be available to all airlines operating from TSA’s international terminal, with an adoption of a common use self-service model. Flex gives passengers the power to check in to their flight using their mobile phone, untethered from physical counters. Biometric-powered SITA Smart Path kiosks speed up this process even more, allowing passengers to link their ID to their facial biometric to secure their boarding passes.
TSA will round off the upgraded check-in experience with SITA Self Bag Drop. Proven to accelerate processing time by up to 80 per cent, SITA Self Bag Drop is said to be the global gold standard in baggage solutions for speed, efficiency, and innovation. Integrated with biometric authentication on SITA Smart Path kiosks, the entire bag drop process can be completed in as little as 70 seconds, through an intuitive system requiring minimal assistance from airline agents.
Complimenting these systems will be SITA Maestro Departure Control System, which automates airline check-in and boarding operations and ensures full continuity in the event of any unforeseen network disruptions. Airline and airport teams also gain new operational insights thanks to data analytics and real-time information sharing, further boosting agility to respond to passenger needs.
The rollout of all SITA technologies is expected to be completed by the end of 2025.
