Singapore-based Vouch, which specialises in guest experience platforms for hospitality businesses, now has a new suite of back-end solutions to support hotel operations, from housekeeping to engineering.
Named Hotel Operations Management Ecosystem (Vouch HOME), the new system integrates seamlessly with Vouch’s existing guest-facing platform, creating a unified ecosystem that streamlines workflows, automates tasks, and increases efficiency. This also eliminates the need for multiple vendors, offering a single source of truth for operational data.
Joseph Ling, founder and CEO of Vouch, said: “In today’s competitive hospitality landscape, being efficient is no longer a luxury, it’s a necessity.”
The company noted that traditional hotel operations are often plagued by manual tasks, scattered data across different systems, and communication breakdowns between departments. This inefficiency directly impacts the guest experience, leading to longer wait times, frustrated staff, and ultimately, lost revenue.
Ling explained that Vouch HOME grants hotel managers “a holistic 360-degree view of their operations, allowing them to identify areas for improvement and make data-driven decisions”.
The new system comprises three back-end components.
One, the Task Manager, a centralised task management system with mobile access, that shares live status for timely completion. Two, Room Assignments and Inspection, which automatically assigns rooms for attendants and alert floor supervisors instantly for inspection on customised checklists. Three, Preventive Maintenance, which schedules and tracks maintenance for assets proactively, minimising downtime and ensuring positive guest experience.
Looking ahead, Vouch will leverage the power of generative AI to analyse data and deliver customised, actionable recommendations for each hotel, empowering them to further optimise operations and drive sustainable growth. This will launch in the first half of 2024.
