Hotel tech provider, Vouch, has introduced a new digital guest platform, Bespoke by Vouch, that combines pre-arrival guest engagement and experience personalisation for hotels through smart automation.
A pre-arrival extension to the company’s flagship guest experience platform, Bespoke by Vouch’s algorithm creates tailored recommendations based on guest profiles and preferences, letting guests personalise their upcoming hotel stays by purchasing experiences that interest them.
The platform also gives guests the flexibility to plan itineraries, check for room upgrades and make transactions and payments digitally.
“Since the beginning, we’ve worked with hotels to create digital solutions that help elevate the modern hotel experience as well as increase efficiency within hotel operations… to create an ideal solution that achieves both guest satisfaction and labour efficiency through automation,” said Joseph Ling, founder and CEO of Vouch.
He added: “Hotels today are facing a rise in guest demands while working through an unprecedented manpower crunch. The pre-arrival experience, which is often neglected, has largely been labour-intensive and this lapse in digitalisation has created a wide efficiency gap for hotels when compared with other industries in the service sector.”
With the launch, Bespoke by Vouch will provide hotels with reliable solutions to aid them in their efforts to provide a great guest experience – from the hotel management portal and data collection of guest information (dietary restrictions, arrival timings and stay purposes) to the incremental revenue with the upselling channel that allows more preparation time for hotels to execute each add-on to perfection.