Expedia’s Autumn Release 2023 highlights a collection of new features and products that reinvents how travellers discover new places, collaborate with friends and family, and get quick AI-generated answers to common travel questions.
Travellers can now discover new places and ways to plan on the Expedia app with new features and products. For example, the Trip Planner enables travellers to collaborate and engage with friends and family on a trip where both saved options and booked items are shared across the group; and dynamic travel guides that provide insights into hotel prices, weather conditions, and crowd levels for the most visited cities in the world.
Others include amenity answers, which uses generative AI to sift through guest reviews to share their experience of the amenities at a hotel or vacation rental, as well as answer property queries. Both of these features are currently available on the Expedia app in English language only.
There is also a flexible date search which gives travellers the ability to find the best accommodation options by length of stay and time of year.
In addition, self-service features have been simplified: travellers can add their hotel booking information to Apple Wallet and Google Wallet; they can also add breakfast to a hotel reservation when available, any time up to a day before check-in.
“Expedia Group invented online travel more than 25 years ago with the goal of using technology to empower travellers around the world. In the past few years, we’ve doubled down and invested massively in the latest tech capabilities using AI and machine learning to accelerate our innovation to better serve the millions of travellers who come to us every day,” said Peter Kern, vice chairman and CEO, Expedia Group.
“Our new intelligent discovery and planning features are designed to address traveller pain points, allowing our members to easily plan, book and enjoy travel across our apps.”
All features and products included in Autumn Release 2023 will roll out on the Expedia app by the end of 2023 globally.