Sabre Corporation has partnered with digital vouchering platform iCoupon to enhance passenger and crew experience during flight disruption by turning passenger and staff boarding passes into vouchers that can be immediately redeemed at airport restaurants and retailers.
Complementing Sabre’s existing technology and expertise, iCoupon’s solution will eliminate the need for a physical voucher, thus providing an environmentally friendly solution. Its technology enables airlines and ground handlers to remotely and instantly issue digital vouchers directly to a passenger’s boarding pass in the event of significant delays or disruption.
Passengers can then redeem their voucher instantly at any iCoupon-integrated restaurant or retailer with their mobile or printed boarding pass. The solution can also be used for staff and crew meal entitlements.
Richard Bye, CEO of iCoupon, said: “This alliance will support our global expansion plans by enabling us to offer our innovative solution to more airlines across the world, while allowing airlines to improve efficiencies, reduce costs, and improve passenger satisfaction during times of disruption.”
Corrie DeCamp, senior vice president, product management, Sabre Travel Solutions, commented that when a flight disruption occurs, “passengers expect and demand instant solutions”.
The solution of providing “immediate compensation through unique barcodes on boarding passes that passengers already have streamlines processes for airlines while minimising what can be a stressful situation for both passengers and airline staff”, she added.
