Amadeus to rollout technology for Sydney’s new airport

In preparation for its scheduled opening in late 2026, Western Sydney International Airport (WSI) has chosen Amadeus as its strategic airport systems technology partner to co-create the digital passenger experience of the future.

Designed from the ground up with operational efficiency as a priority, WSI will leverage on Amadeus’ designed systems to manage a range of assets and touchpoints across the airport to provide a seamless experience for passengers, including flight data, check-in facilitation, aircraft stands and gates, as well as bag-drop, boarding and biometrics services.

Amadeus will provide technology solutions for Western Sydney International Airport

For instance, Amadeus Flow, a cloud-based integration solution to manage passenger end-to-end services, combined with Amadeus’ self-service hardware, will enable passengers to reliably check in and drop bags in a matter of minutes.

Amadeus’ complete Airport Management Suite will also be rolled out to manage core flight data, provide a common situational awareness to all stakeholders and allocate resources like check-in counters and gates.

Simon Hickey, CEO, Western Australia International Airport, said: “Having a strategic airport systems partner to drive operational efficiency and customer experience with us gives WSI a clear advantage. Amadeus provides us with decades of experience combined with a common goal of advancing the digital experience that our customers expect.”

Sarah Samuel, senior vice president, airport & airline operations, APAC, Amadeus, added: “WSI provides much needed aviation capacity to the Sydney market, and it will be exciting to see the impact of fully integrated systems for passengers flying from this new global gateway. Our self-service capabilities will support the airport’s goals to deliver an efficient and seamless experience for passengers.”

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