Grab will be launching new in-app travel innovations and partnerships to give travellers a safe, seamless and hyperlocal experience as South-east Asia embraces a travel comeback.
One of the new app enhancements is the Traveller Homepage, which helps travellers better plan ahead for their trips by enabling them to explore the destination prior to arrival and saving places of interest and dining options.
Another new feature is the language availability on the Grab app – currently available in Chinese, Korean and Japanese, the app delivers a more intuitive experience for travellers from China, South Korea and Japan, which are key markets for international tourists visiting South-east Asia. By 2H2023, Grab will also provide merchant menu translations into English in key cities across Indonesia, Vietnam and Thailand, while Chinese menu translations will be provided in key Indonesian cities.
In addition, the app’s revamped Venues experience will make it easier for travellers to look at images of each pick-up point prior to selecting the one they want, and get image-based turn-by-turn walking directions to guide them. This feature can also be used at over 4,000 locations such as malls, hotels, office buildings, parks and more across the region, including popular tourist attractions.
A currency converter feature is in the works to automatically display fares in travellers’ preferred local currency.
Grab has also teamed up with popular apps around the globe to provide travellers visiting South-east Asia with options to access Grab’s ride-hailing services through platforms they already use and are familiar with, such as WeChat, AliPay, Ctrip, Kakao T and Booking.com.
Meanwhile, the GrabUnlimited subscription package will be upgraded to give subscribers access to discounted airport rides at 89 airports across South-east Asia.