The Brunei Association of Hotels (BAH) is working on upskilling frontliners and students in the hospitality industry, as the country readies to host the ASEAN Summit in 2021.
Its president, Mohd Iswandi Maaruf, said that BAH members will conduct two-day training programmes on customer service skills starting mid-2020.
He said there were also plans to work with ASEAN Hotel & Restaurant Association members to further develop human capital for the hospitality industry in Brunei.
He shared: “Around 90 frontliners in hotels and restaurants received training in late 2019 in preparation for the recently concluded ASEAN Tourism Forum in Bandar Seri Begawan. To ensure that the level of service is in tip-top shape and in preparation for Brunei hosting the ASEAN summit next year, we have to continue this kind of training.”
BAH has also taken into account the feedback from ATF delegates in Brunei on the service levels of hotels and restaurants in the country in order to organise appropriate training programmes in the future.