The Tourism Development Department and Brunei Association of Hotels (BAH) are collaborating with training provider V-Plaza to prepare frontliners and restaurants for the upcoming ASEAN Tourism Forum (ATF), which will be held in the sultanate in January 2020.
President of Brunei Association of Hotels, Mohd Iswandi Maaruf, said: “This is the first time this programme is held in Brunei. It is part of efforts to lift service standards of frontliners in the hospitality sector. We want to impress all foreign delegates and media who attend ATF in Brunei next year by making sure hotels and restaurants are ready.”
The three-month training course focuses on F&B, front office and housekeeping staff.
Front office staff at Wafa Hotel and Apartment, which opened two years ago, was the first to undergo the training programme which commenced earlier this year.
According to Mohd Iswandi, other hotels will follow suit. They are The Rizqun International Hotel, The Centrepoint Hotel, Mulia Hotel Brunei, Park View Hotel Brunei and Star Lodge Brunei Darussalam.
The training programme is open to all hotels and restaurants frequented by tourists visiting the Sultanate.
Mohd Iswandi said hotels are also encouraged to conduct their own in-house staff training.