Krabi Airport introduces SITA’s passenger technology

Krabi Airport will be rolling out SITA’s passenger technology across all three terminals by 2022, as part of its development to become a regional aviation centre under Thailand’s Department of Airports’ four-year strategic plan.

The systems include AirportConnect Open, SITA’s common-use passenger processing (CUPPS) platform, alongside self-service check-in kiosks, at both domestic and international terminals.

Krabi Airport to roll out SITA’s passenger technology across all three terminals come 2022

According to the airport’s director, Attaporn Nuang-udom, Krabi is gaining popularity as a tourist destination, receiving more than four million visitors and over 30,000 flight departures from Krabi Airport last year.

He added: “This investment in common-use infrastructure provides greater flexibility to international airlines operating from Krabi Airport and optimises terminal facilities while improving the passenger experience at the airport. This strategic move is also aligned with our goal to uplift the image of the airport, upgrade its Airport Service Quality rating to international standards and keep abreast with new technology and future trends.”

Further development plans for Krabi Airport include the construction of Terminal 3 and the renovation of Terminals 1 and 2 to increase the capacity from 1,500 to 3,000 passengers per hour. Construction and expansion of aircraft parking bays to accommodate 40 aircraft are also in the plans.

The project to contract the CUPPS service and maintenance at Krabi Airport is undertaken by Samart Comtech in collaboration with global IT provider SITA. Samart Telcom has provided services to Suvarnabhumi International Airport since 2006. Since then, the services have been expanded to cover Phuket, Chiang Mai, Chiang Rai, Hat Yai, Don Muang airports, and most recently, Krabi Airport.

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