Vinpearl rolls out AI-based facial recognition to smoothen guest experience

The technology has been launched at Vinpearl Nha Trang Resort

Vietnam’s Vinpearl has introduced facial recognition technology based on artificial intelligence (AI), expected to bring conveniences in check-in, payments and movements within property grounds.

In the first phase, the application of facial recognition has been implemented at Vinpearl Nha Trang, and features check-in and check-out options at Vinpearl Land entertainment areas and restaurants. This technology identifies and authenticates customers’ identities through observation devices without other control procedures.

The technology has been launched at Vinpearl Nha Trang Resort

The hotel and entertainment group states that all the new technology will eventually be applied to its 43 properties nationwide.

Vinpearl is touting the technology’s five main advantages: speed, with identification within one second; large data processing system with millions of faces; dynamic security warnings in real time; precision; and confidentiality of customer information.

Visitors will also be able to enjoy simultaneous check-in for the whole family. Another convenience is minimised waiting time as visitors move between different internal areas. For example, visitors do not need to bring their room cards when using services in buffet restaurants and private games areas.

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