More self-service bag drops coming to Malaysia Airports’ klia2

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Following the implementation of 15 Scan&Fly units at Kuala Lumpur International Airport Terminal 2 (klia2) this year, communications and IT solution provider SITA will deploy a further 15 units to reduce baggage processing and check-in wait times for passengers.

Baggage processing time has been cut in half for AirAsia passengers using the Scan&Fly bag drop technology at klia2 terminal, SITA claimed, taking between 30-40 seconds on average compared to the 75 seconds previously and reducing the wait time for check-in by 40 per cent.

A further 15 Scan&Fly units have been deployed. Photo credit:

According to SITA, its baggage processing technology has also resulted in “dramatic improvements in the overall check-in times”, with the average wait time for passengers at klia2 terminal dropping from the previous seven minutes to just four minutes.

The airport technology provider also said that bag drop technology has also led to more effective resource management at klia2, with an average of six agents needed for bag drop versus the 15 required to man traditional check-in desks.

With more than 25 million and growing passengers passing through klia2 terminal annually, Azli Mohamed, chief strategy officer, Malaysia Airports Holdings Berhad (MAHB), said the self-service bag drop will enhance the passenger travel experience and allow airlines at klia2 to better manage their resources and reallocate agents to focus on delivering an improved customer experience.

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