AirAsia launches facial recognition system as boarding pass

The airline is using facial recognition technology for boarding identification

AirAsia has unveiled its Fast Airport Clearance Experience System (FACES), Malaysia’s first airport facial recognition system with self-boarding gate, at Senai International Airport, Johor Bahru.

With the airport having self-service baggage check-in, FACES-enrolled passengers of AirAsia will be able to experience automated processes from check-in to boarding.

The airline is deploying facial recognition technology first in Johor Bahru, with hopes of rolling out elsewhere in Malaysia

Owned and operated by AirAsia, FACES uses facial recognition technology to identify enrolled guests as they approach the automated boarding gate, allowing them to board their flight without having to present any travel documents.

Group managing director of MMC Corporation Berhad, Che Khalib Mohamad Noh, said: “The initiative will enhance our passenger’s travelling experience and airport operations efficiency with faster security and screening processes, specifically to accommodate the growing number of passengers travelling through this airport. We are forecasting the passenger traffic to increase by 16 per cent to 3.6million this year.”

Guests who wish to be part of FACES may do so using a dedicated enrolment kiosk located at check-in area at Senai International Airport. Guests simply have to place their MyKad or chip-enabled passport in the document reader and look at the camera to create their biometric token.

Available for guests aged 18 and above, the enrolment is a one-time process, after which guests may use AirAsia’s biometric gates for all flights as long as their identity document remains valid. Upon expiry of the identity document, guests will need to update the enrolment record with a new valid document. Enrolled guests will also benefit from an expedited process at the security checkpoint, in addition to boarding the flight seamlessly.

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