THE SINGAPORE Tourism Board (STB) has seized Tourist World Travel Services’ (TWTS) Travel Agents License, following a string of complaints against the company since last year.
According to a press statement, the escalating trend of complaints since February 2010 forced STB’s hand, resulting in an investigation that revealed TWTS had “engaged in business practices contravening the Travel Agents Act and Regulations”.
STB issued in July this year a notice of intent to revoke TWTS’ license, which was subsequently surrendered on August 19.
Two enforcement checks were conducted in the following weeks to ensure that TWTS had ceased operations. A raid was also carried out on the ex-agent’s premises on September 16, following a tip-off that TWTS was still offering travel products and services.
The ensuing case against TWTS remains under investigation.
