THE FEDERATION of ASEAN Travel Association (FATA) has earmarked human resource development as one of its key priorities this year to nip the problem of staff poaching in the bud.
FATA president William Tan said: “Everyone of us (FATA members) is facing a shortage of trained staff. As a result, poaching is rampant.”
To tackle this, Tan said a request for funds had been submitted to the ASEAN Secretariat. “Once the request is approved, we will establish an online training portal that will list all available training courses that travel agencies can apply for. A committee will also be formed (to lead this initiative).”
Courses would be conducted in each ASEAN country and experienced industry practitioners would lead the lessons, said Tan. “Because the travel industries of Malaysia and Singapore are more developed, I expect much of the training leadership to be coming from these two member countries,” Tan added.
– Full story in TTG Asia