TTG Asia
Asia/Singapore Wednesday, 31st December 2025
Page 1567

Flat rate for tourism tax, Malaysians exempted

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The Malaysian government yesterday announced a review of the controversial tourism tax by imposing a RM10 (US$2.33) flat rate per night, per room on foreign tourists staying at hotel accommodations while exempting Malaysians from paying the tourism tax.

This is a change from earlier plans where locals are exempted from paying the tax at three-star or lower hotels.

Kuala Lumpur

Welcoming the changes in a statement through Whatsapp, Malaysian Association of Tour and Travel Agents’ newly elected president, KL Tan, wrote: “The exemption for all Malaysians will stabilise domestic tourism as well as provide a relief for essential travel such as travelling within the country for business purposes, medical, religious and educational purposes.

“Reducing the tax from RM20 to RM10 per night, per room for five- and four- star hotels will minimise adverse impact on the high-end industry. However, we need to review the lower-class category providers and as the increase may be between five to 30 per cent of the room rate.

According to Tan, part of the funds collected from the tax will be spent on tourism infrastructure development.

The implementation date, which was expected to be launched on August 1, will be decided by the Malaysian prime minister, said tourism and culture minister, Mohamed Nazri Abdul Aziz.

IHG set for dual-brand debut in Bintan

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The InterContinental Hotels Group (IHG) is set to manage its first Holiday Inn and Hotel Indigo properties in Bintan, scheduled for opening in the island’s Lagoi Bay area come 2019.

Resulting from a dual-brand management agreement with Graha Agung Indahsentosa, both hotels will have access to a spa and share a 9.2ha beachfront site owned by the developer.

Graha Agung Indahsentosa’s Arief Sugianto (left) and IHG AMEA’s Rajit Sukumaran

The 250-room Holiday Inn Resort Bintan Lagoi Beach will feature a large pool, an all-day dining and specialty restaurants, and signature offerings such as the Kids Eat & Stay Free programme. The hotel will also offer eight versatile meeting spaces, including a large ballroom with a capacity for 300 people, and function rooms that can hold between 20 to 100 delegates.

Hotel Indigo Bintan Lagoi Beach will feature a variety of locally inspired dining options at its neighbourhood café and a destination beach restaurant, in addition to a gym, infinity swimming pool and board room.

Indonesia is already home to 22 IHG properties across four brands – InterContinental, Crowne Plaza, Holiday Inn and Holiday Inn Express – with a further 23 hotels in the development pipeline.

Onyx names two new regional vice presidents of operations

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Onyx Hospitality Group is keeping up its expansion across Asia-Pacific with the promotion of David Cumming and Pierre-Andre Pelletier.

Cumming is now the regional vice president of operations for Bangkok, Malaysia and Laos. In his expanded role, Cumming will support the company’s future growth in Malaysia, where Onyx has one newly-launched Amari and three additional hotels in the pipeline, and Laos, the location of three new Amari properties currently under development.

David Cumming (left) and Pierre-Andre Pelletier

The hospitality veteran, with 25 years of experience under his belt, has been with the company since 2004. He was previously vice president and area general manager for Bangkok, vice president of operational development, and general manager at Amari Pattaya and Amarai Watergate Bangkok.

He will continue to be based at Amari Watergate Bangkok, where the group’s global head office is located.

Meanwhile, Pelletier has been named regional vice president of operations for South Thailand, Vietnam and the Maldives.

Previously the vice president and area general manager for South Thailand, his expanded portfolio includes leadership responsibilities in the Maldives and Vietnam. Onyx currently operates Amari Havodda Maldives and is preparing for the early 2018 opening of Ozo Hoi An.

The Swiss national first joined Onyx in 1993, and has served as general manager of Amari Pattaya, Amari Watergate Bangkok and more recently the group’s flagship Amari Phuket, where he will continue to be based.

Pentahotels plots global expansion under revitalised brand

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Pentahotels, Rosewood Hotel Group’s neighbourhood lifestyle brand, has revealed the details of a brand refresh as it gears up for global expansion.

With a new brand message “We Don’t Do Normal”, the rejuvenation ranges from roll-out suites that feature private gamer gadgets to a pioneering “check in at the bar” concept.

The group will also deploy a brand communications campaign with a focus on digital channels. This will include an updated web presence, a brand video, social media activations, guerrilla marketing campaigns, fresh collateral for guests, clients and investors, and a new CRM system to strengthen pentahotels’ customer engagement capabilities.

Pentahotel Hong Kong, Tuen Mun (photo credit: Facebook/pentahotels)

As part of brand’s global expansion, the 298-room Pentahotel Hong Kong, Tuen Mun, this week opened its doors as the first international brand hotel to set anchor in the Tuen Mun area of the New Territories in Hong Kong.

Housed in a former industrial high-rise building a three-minute walk from the Tuen Mun MTR – West Rail Terminal Station, the property offers ready access to seafood markets, heritage sites and Buddhist monasteries, retail options and popular local eateries.

The group has also finalised agreements with Capital Group to open pentahotels’ first Russia hotel in Moscow in time for the 2018 FIFA World Cup hosted in the city.

Pentahotel Moscow – Arbat will be situated within one of the four famous Book Houses on Novy Arbat, around 1.6km from the Red Square.
With 228 guestrooms, the hotel will boast facilities such as a pentalounge, European-led design elements, meeting spaces, a gym, and lifestyle features including billiards tables and digital entertainment.

Pentahotels is also set to make its Bangkok debut with the Pentahotel Bangkok, Ploenchit come 2020.

Indotrek buys ecolodge in Laos

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Adventure travel company Indotrek has recently acquired the Kingfisher Ecolodge in Champasak, Southern Laos.

Situated adjacent to the RAMSAR protected wetlands of Ban Kiet Ngong, a short transfer from Pakse airport, Kingfisher Ecolodge is a collection of wooden bungalows that overlook the nearby wetlands and the Bolaven Plateau in the distance.

Kingfisher Ecolodge (pictured) reopens in October

The ecolodge is currently undergoing renovation before reopening in early October 2017. Further expansion of the lodge to roll out a number of larger bungalows are in the pipeline for the coming year.

Meanwhile, all current contracts with agents and DMCs will be honoured, according to an Indotrek statement.

Jeroen Bekebrede as been appointed as the new general to helm the lodge’s daily operations. An experienced hotelier in Laos, he was most recently heading the team at La Folie Lodge in Champasak.

Aviation roundup: Delta Air Lines, Thai Smile and more

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Here’s our weekly roundup of new routes, flight frequency changes and partnerships.

Delta links Shanghai, Atlanta
Delta Air Lines will launch a new service between Shanghai and Atlanta in July 2018, the airline’s fourth US gateway to the Chinese city after existing services from Detroit, Seattle and Los Angeles.

Utilising a 291-seater Boeing 777-200LR, the service is scheduled to depart Atlanta at 15.00 and arrive in Shanghai at 18.50 the following day. The return flight will depart Shanghai at 11.40 and arrive in Atlanta at 14.55.

Thai Smile introduces Lucknow-Bangkok route
Thai Smile Airways has begun four-times weekly flights from Bangkok to Lucknow, the capital of the Indian state Uttar Pradesh.

WE333 will operate on Tuesdays, Thursdays, Saturdays and Sundays, departing Bangkok at 20.00 and arriving in Lucknow at 00.20. The return flight operates on Mondays, Wednesdays, Fridays and Sundays, departing Lucknow at 01.20 and arriving in Bangkok at 06.30.

The route will utilise an Airbus A320-200 offering 162 seats across two classes.

Jetstar Pacific goes from Vietnam’s Quang Binh to Chiang Mai
Vietnamese LCC Jetstar Pacific will begin a new international route between Quang Binh and Chiang Mai on August 11, the first airline to operate flights between the two cities.

On Mondays, flights will depart Dong Hoi at 14.35 and arrive in Chiang Mai at 16.15, while on Fridays flights will depart Dong Hoi at 15.05 and arrive in Chiang Mai at 16.45.

On Mondays, the return flight will depart Chiang Mai at 17.25 and arrive in Dong Hoi at 19.05, while on Fridays flights will depart Chiang Mai at 18.00 and arrive in Dong Hoi at 19.40.

The one hour 40 minutes route will be served by a 180-seater Airbus A320.

AirAsia opens Davao-Kuala Lumpur flights
On December 21, AirAsia will commence four-times weekly flights from Kuala Lumpur to Davao in the Philippines.

On Mondays, Tuesdays, Thursdays and Sundays, flight AK590 will depart Kuala Lumpur at 10.25 and arrive in Davao at 14.25, while the return flight AK591 will depart Davao at 14.55 and arrive in Kuala Lumpur at 18.45.

The new route is the fourth direct route from Malaysia to the Philippines after Manila, Cebu and Kalibo.

Air New Zealand doubles capacity to Bali
In 2018, Air New Zealand will double the capacity on its seasonal Auckland-Denpasar (Bali) route and extend the season by two months.

The airline currently operates twice-weekly services from Auckland to Denpasar between end-May and mid-October, increasing to three services per week during peak times.

Next year, the route will start at the beginning of April, with up to five-times weekly services using a Boeing 787-9 Dreamliner, translating to more than 1,500 seats available per week each way.

SilkAir transfers two SE Asian routes to Scoot
SilkAir will transfer its services to Kuching in Malaysia and Palembang in Indonesia to Scoot, starting October 29 and November 23 respectively. Currently, SilkAir flies four-times weekly to Kuching and thrice weekly to Palembang.

Scoot targets to commence sales of its Kuching and Palembang services in August and October respectively.

Japan Airlines, Vietjet seal partnership agreement
Japan Airlines (JAL) and Vietjet have entered into a codeshare deal for all services between Japan and Vietnam, as well as the domestic flights of both airlines.

JAL currently operates daily non-stop services between Tokyo (Narita) and Ho Chi Minh City and Hanoi respectively, as well as between Tokyo (Haneda) and Ho Chi Minh City.

Changi Airport’s new T4 to bring automation technology to travellers

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Changi Airport yesterday unveiled its soon-to-open Terminal 4 (T4) during a special media preview, highlighting how the extensive use of technology and automation will take centre stage at this new facility.

The new two-storey terminal is equipped with the end-to-end Fast and Seamless Travel (FAST) for departing passengers. This includes automated check-in kiosks, baggage drop using facial recognition and Xbox Kinect-powered 3D modelling technology, as well as immigration and boarding gates that share facial and thumbprint biometric data.

Passenger clearing immigration using the AIG

This fully automated process is expected to yield some 20 per cent manpower savings in the long term. The terminal also holds three rows of conventional check-in counters for airlines not yet equipped for automated check-in. It will have centralised areas for departure and arrival immigration as well as pre-board security screening.

Poised to receive 16 million passengers a year, T4 will have a capacity two-thirds that of Terminal 3 and will raise Changi Airport’s total annual capacity to 82 million, said Poh Li San, vice president of T4 programme management office at Changi Airport Group.

Nine airlines are set to operate in T4: four under the AirAsia Group, as well as Cathay Pacific, Cebu Pacific, Korean Air, Spring Airlines and Vietnam Airlines. These serve an estimated eight million passengers in Changi Airport each year.

Of these airlines, LCCs are most ready to adapt fully automated check-in systems, said Ivan Tan, senior vice president of corporate and marketing communications at Changi Airport Group.

Two lounges – Cathay Pacific’s First and Business Class Lounge and Blossom Lounge, a pay-per-use lounge managed by SATS and Plaza Premium, are located at level 2M within the transit area.

With a total floor area of 225,000m2, T4 also boasts more than 2,000m2 of landscaped interiors, immersive LED displays, internationally commissioned installations, 80 retail and F&B outlets, and a Heritage Zone in the transit area with local food offerings.

Located two kilometres from the existing three terminals, T4 will be connected to Terminal 2 by shuttle buses that operate at 10-minutes intervals round the clock.

Currently in the final stage of operational readiness trials, T4 is expected to begin operations later this year. It will be open to public visits from August 7-20, for which all 200,000 tickets have been snapped up.

Days away from implementation, Malaysian tourism tax plan still unclear

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With days to go until the new tourism tax supposedly comes into force on August 1, the Malaysian trade is still none the wiser about the tax collection procedures without further information from the government.

Operators of accommodation premises are required to be registered 30 days prior to the commencement of the tourism tax, and yet the registration mechanics are still not made known to hoteliers.

The latest news on the tax was a decision from parliament yesterday to charge foreigners a flat rate of RM10, regardless of hotel category, while Malaysians will will be exempted from the tax across all classifications of hotels.

Kuala Lumpur

The three major hotel associations in Malaysia – namely the Malaysian Association of Hotels (MAH), Malaysian Association of Hotel Owners (MAHO) and Malaysia Budget Hotel Association (MyBHA) – had earlier called for a dialogue with the Finance Ministry, Royal Malaysian Customs Department, and the Ministry of Tourism and Culture, but their request had gone unanswered.

“We have not received any acknowledgement in writing from the chief secretary’s office. But a third party has informed us that the prime minister’s office has instructed the Ministry of Finance office to follow up with a meeting. We will take the initiative and contact the Finance Ministry this week and try and set up a meeting, rather than we wait for them to call us,” said Shaharuddin M Saaid, MAHO executive director.

For hoteliers, several issues await resolution prior to the implementation of the tourism tax. This includes forward bookings with payments received and government dealings where payments are made a few months later. Also of concern is whether the Malaysian government will support the cost of system upgrades for the collection of taxes.

Shaharuddin said: “We also wish to bring up our proposal that the tourism tax be collected at the airports and borders instead. The government will not have to deal with issues relating to registration of accommodation premises, unlicensed operators of accommodation premises and you just have to charge one tax amount for all tourists.”

As well, Malaysian Inbound Tourism Association (MITA) is seeking written confirmation of the concessions that the Tourism and Culture Ministry agreed to earlier this month, secretary general Adam Kamal told TTG Asia. The association is also requesting for the government to incentivise ad-hoc MICE groups to cushion the impact of the tourism tax.

Kamal added: “To date, we have nothing in black and white. We also wish to have a written statement that domestic tourists who book a three-star accommodation or below through an inbound tour operator is exempted from paying the tourism tax.”

Scoot launches five new routes as it merges with Tigerair

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Scoot has announced the addition of five new destinations – two longhaul and three shorthaul routes – by June 2018 as it marked the completion of its merger with Tigerair Singapore yesterday.

The two longhaul destinations are Honolulu, Scoot’s maiden US destination, and Harbin in north-east China. The three shorthaul routes will be Kuching and Kuantan in Malaysia, and Palembang in Indonesia.

Together with the addition of Tigerair’s network, the five new services will bring Scoot’s total destination count to 65 across 18 countries.

All Tigerair flights will now operate under the Scoot brand and flights will operate under the TR flight designator code. Both airlines now operate under a single brand and operating licence.

Aside from launching a new cabin crew uniform, Scoot has also changed its Get Outta Here! tagline and adopted a new slogan, Escape the Ordinary.

The airline has also rolled out its first A320 aircraft, previously operated by Tigerair and repainted with the Scoot livery, named “Conscious Coupling” in commemoration of the integration. The current Tigerair fleet will be progressively repainted and the complete livery change is targeted to be for completion by mid-2018.

Clinton Anderson to helm Sabre Hospitality Solutions

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Clinton Anderson has been named president of Sabre Hospitality Solutions effective August 7, succeeding Alex Alt who has accepted an executive position at another company.

Anderson

Anderson joined Sabre in 2014, and currently serves as senior vice president of strategy where he has been instrumental in key product, technology, business and investment strategy initiatives.

Prior to joining the company, he co-founded Emerson/Anderson, a private investment fund focused on small cap businesses. He was also a partner at Bain and Company where he led consulting engagements across many industries to drive profitable growth, operational efficiency and strategic differentiation.