TTG Asia
Asia/Singapore Sunday, 5th April 2026
Page 1363

Kerala tourism shores up efforts to recover from post-flooding woes

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Thekkady lake in Periyar Tiger Reserve, Kerala, India

Kerala’s tourism players are working towards business recovery after experiencing what’s believed to be the sector’s poorest performing month to-date in August.

Access to many of the state’s tourism destinations like Munnar, Idukki and Periyar was severely affected after the state was battered by its worst floods in a century.

Thekkady lake in Periyar Tiger Reserve, Kerala, India

In the wake of the floods, the department of tourism of Kerala is participating in 12 international trade shows beginning with Saudi Arabia and Bahrain to aggressively promote the destination in international markets.

Restoring the damaged infrastructure is also an impetus.

“Some roads and bridges were damaged because of the floods. We are working with the public works department towards restoring connectivity to these places,” said Rani George, Kerala’s tourism secretary.

Amid recovery efforts, tourism and hospitality stakeholders are keeping their heads up.

“Kerala is recovering and we see the situation improving as the days go by. South Kerala has already recovered. Places like Munnar, Thekady and Periyar will take some time as these are interior places and the road connectivity needs to be strengthened,” said Karan Anand – head, relationships, Cox & Kings.

Anand further shared that the Kerala Travel Mart 2018, which took place in September, attracted a record number of domestic and international buyers, who travelled to the state to see the situation for themselves.

“Their inputs will encourage travellers to visit Kerala in large numbers, in time for the season that began this month (October),” Karan forecasted.

Moreover, the company has seen “considerable improvement” after constantly engaging with overseas partners on the situation in post-flood Kerala.

Meanwhile, Raja Gopaal Iyer, CEO, UDS Group of Hotels, said: “The market is slowly and surely recovering, but it will take some time to recover completely.”

The hotel sees good demand from German and Russian clients visiting for Ayurveda, staying a minimum of 14 days.

“We are seeing a lot of foreign tour operators who are coming to Kerala for finalisation of properties to work with,” said Iyer.

Max Ma joins favstay as CCO

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Vacation rental platform favstay has appointed Max Ma as chief commercial officer to lead the company’s global growth initiatives.

Ma has spent over 12 years experience in hotel management company including Accor and Centara Hotels & Resorts.

He most recently held the role of regional manager with Ctrip.com.

Inspirational Journeys with Avis

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Brought to you by Avis Budget Group

“Once a year, go someplace you have never been before”
– The Dalai Lama

There is nothing quite like discovering a new destination, learning about new cultures and meeting new people to feel rejuvenated. At times, we have to remind ourselves to exit our comfort zone and embark on a journey we never thought we would take!

So why not a road trip in lesser-known destinations that can turn out to be one of the most gratifying travel experiences one may have? Road trips were after all, the original travel method for everyone before flying became popular.

As one of the world’s leading car rental brands with approximately 5,500 locations in more than 170 countries, Avis offers unparalleled insights into our planet earth.

Imagine a 1-day drive to see the Indian and Atlantic Oceans as you drive to South Africa’s Cape Point, the most south-westerly tip of Africa… or spending 7 days on the road as you head for the rugged landscapes of northwest Argentina to explore colonial towns, adobe villages and traditional pre-Colombian culture, and be greeted by the Cerro de los Sieta Colores (Hill of Seven Colours).

Meet Big Daddy in Namibia, the tallest sand dunes at some 325 metres in height, in the Namib Desert at Sossusvlei, home to some of the highest sand dunes in the world, and exploring one of the world’s last great wilderness countries over a 10-day drive.

If classic destinations with a “TV twist” are more of your choice, then try out a 2-day drive on the road to paradise meandering from Queenstown to Glenorchy in New Zealand’s rugged Lord of the Rings country or be thrilled over a 5-day drive with a tour of shooting locations from the Season 1 of the TV series, Game of Thrones, in Northern Ireland.

Road trips are full of adventure and discovery, and all the more so when you venture into unfamiliar places. They have their good and their bad moments, but they always leave behind memories worth cherishing.

So, be inspired by Avis’ Little BIG Book of Inspirational Journeys and in turn, inspire your customers to take on that road trip that opens up a different world…

Download a copy of the Little BIG Book from our travel agents’ portal under the “Booking Tools” section now at www.abgbeep.com/asia.



About Avis

Avis Car Rental and its subsidiaries operate one of the world’s best-known car rental brands with approximately 5,500 locations in more than 170 countries. Avis has a long history of innovation in the car rental industry and is one of the world’s top brands for customer loyalty.

(Photos: Avis, Pixabay)


Brand Singapore scores big

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The movie Crazy Rich Asians has been lauded as a win for Asian and Asian-American representation in Hollywood, but it’s clearly a coup for Singapore, where a large part of the blockbuster hit was filmed.

Adapted from the satirical novel by Singaporean-American author Kevin Kwan about the upper echelons of Singapore’s wealthy classes, the movie features an all-Asian cast and portrays scenes in Singapore’s luxurious spaces as well as local neighbourhoods.

Supertree Grove lit up at Gardens by the Bay

Add to this the international limelight that the country was thrust into earlier this year when it was picked to host the high-profile Trump-Kim summit in June, 2018 has been one massive publicity bonanza for Singapore.

It’s no wonder that the Singapore Tourism Board (STB) has been eager to tap the branding opportunities arising from the country’s claim to fame in recent months.

Crazy Rich Asians clearly serves as a talking point “to get the conversation going about the real Singapore and pique interest in visiting the country”, said Lynette Pang, assistant chief executive, marketing group, Singapore Tourism Board (STB).

“(It) is not just about the opulence and luxury showcased in the film, but Singapore’s actual richness in terms of our diversity, as well as the depth and breadth of experiences for both locals and visitors,” Pang added.

This promotional blitz for Singapore has encouraged tourism players to capitalise on the mounting awareness of the city-state.

Several tour operators have crafted unique tours to bring Crazy Rich Asians experiences to reality. Indus Travel has rolled out a 12-day Crazy Rich Singapore Culture & Thailand Beaches itinerary, while Wok ‘n’ Stroll launched in late-August a Crazy Rich Asians – Behind the Scenes Food Tour.

“Singapore looks so attractive and sexy in the movie. We wanted to give the audience the experience of being a crazy-rich Asian for one evening,” shared Wok ‘n’ Stroll founder and CEO Karni Tomer.

Arron Lim, founder of The Inside Access, remarked that Singapore’s exposure on the big screen will spark “a surge in travellers” curious about the city’s offerings, which can open up opportunities for other attractions such as urban architecture and dining.

Mathieu Musnier, general manager of La Maison du Whisky, added: “Singapore has long been a hub for cultural events in the region. The success of this movie will for sure entice a broader audience to come to Singapore and experience the best the island has to offer in terms of F&B and events.”

To maximise the destination’s appeal during the movie’s box office run, STB worked with Warner Bros and other partners to roll out marketing initiatives in the US, Australia, Japan and South-east Asia.

These included private movie screenings and contests, as well as a Crazy Rich Singapore Week in the US. Pang shared that STB has partnered with travel company Travelzoo to further promote Singapore through targeted web content and Indus Travel’s tour package.

STB’s investment in the longhaul market is complemented by a growing list of direct US flights. These include Singapore Airlines’ non-stop daily Singapore-Los Angeles route starting in November, its increase in frequency of Singapore-San Francisco flights from November 28, and its relaunch of Singapore-New York this month.

The Trump-Kim Summit in June also received massive global media attention, showing the world that Sentosa – where the event was held – has “excellent ‘turnkey’ capabilities in hosting high-stature events at very short notice”, said Lynette Ang, chief marketing officer, Sentosa Development Corporation.

“We will continue to build on these to position Sentosa as a ‘must-visit’ destination (in Singapore).”

IndiGo’s new KL flights from India to allow more options, competitive fares

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India-based LCC IndiGo will commence new daily services linking Kuala Lumpur from Delhi and Bengaluru on November 15, becoming the only India-based airline to currently offer services to Malaysia.

Although Malaysia-based airlines are already flying on these routes, the trade hails IndiGo’s new flights as a major victory for air connectivity between the countries, as they introduce more travel options and competitive airfares for Indian outbound travellers to Malaysia.

IndiGo will soon fly to Malaysia

Arokia Das Anthony, director, Luxury Tours Malaysia, explained: “IndiGo has good connections domestically. It will be able to carry passengers from other points of India to Delhi in the north, or Bengaluru in the south, and travel onwards to Kuala Lumpur. Being from the same airline, connecting flights to Kuala Lumpur will not cost as much as purchasing seats from two separate carriers.”

He added: “The Malaysia-based airlines, be it AirAsia, Malaysia Airlines or Malindo Air, only fly to the big cities in India. Hence all this while, Indian travellers from smaller cities will have to travel to the big cities on domestic carriers, in order to fly to Kuala Lumpur.”

Raaj Navaratnaa, general manager at New Asia Holiday Tours & Travel, said: “Cities surrounding Delhi and Bengaluru will now flourish (for outbound travel to Malaysia). The new flights reduces the cost of travel for families from smaller cities such as Coimbatore, Patna, Guwahati and Vijayawada wanting to holiday in Malaysia, and it also provides healthy competition for AirAsia that flies on both routes.”

IndiGo’s new routes come at a favourable time, said Navaratnaa, as Indian families are expected to be more price conscious with a weakened rupee.

“We need to promote creatively. We have packages combining city and island, hill resorts and theme parks and spiritual tourism which includes visits to monasteries and temples,” he said.

Update: An earlier version of this story wrote that IndiGo is the first India-based airline to mount services to Malaysia, although Air India and Jet Airways previously also had services to Malaysia but no longer. The story has been updated to reflect that. 

AccorHotels, Luneng Group strike hospitality alliance in China

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From left: AccorHotels' Wayne Li, Gary Rosen, and Gaurav Bhushan; and Luneng Group's Liu Yu, Yin Yanli and Li Jinghai

AccorHotels recently entered into a MoU to form a strategic partnership with Luneng Group, a leading real estate developer in China, to combine the management of hotels, luxury and upscale serviced apartments and timeshares in unique destinations in China.

Gaurav Bhushan, global chief development officer, AccorHotels, said: “We look forward to building a world-class leisure and holiday portfolio as well as strengthening our serviced apartment offerings through this strategic cooperation with Luneng Group. The cooperation will create a global leisure vacation collection with new products including timeshares, long-term rental apartments and leisure residences, which will build a new industry benchmark for leisure tourism in the market.”

From left: AccorHotels’ Wayne Li, Gary Rosen, and Gaurav Bhushan; and Luneng Group’s Liu Yu, Yin Yanli and Li Jinghai

The partnership is expected to introduce Rixos – a luxury brand under AccorHotels – into the China market through the Luneng’s resort projects, offering guests all-inclusive resort destination experiences which will also include world-class entertainment and sporting activities.

As well, Luneng Group is expected to join Accor Vacation Club, a premier holiday and lifestyle programme in Asia, through the strategic partnership.

The two companies will further seek opportunities to explore luxury extended stays through AccorHotels’ premium brands including Raffles Serviced Residences, Fairmont Serviced Residences, Sofitel Serviced Residences and Swissôtel Living, just to name a few.

Pride, not prejudice: Why the travel sector should be an LGBTQ ally

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For a region known for its diversity, the same could be said of Asia’s LGBTQ (lesbian, gay, bisexual, transgender and queer) rights and acceptance. Taiwan, on one hand, has ruled that same-sex marriage is a constitutional right, paving the way for the territory to be the first in Asia to enshrine marriage equality into law. But on the other end of the spectrum lies Muslim-majority countries like Malaysia and Brunei, where homosexuality is punishable by the law.

But positive changes are afoot in this largely-conservative region. India’s Supreme Court’s historic ruling to decriminalise gay sex last month certainly calls for rainbow-coloured celebrations. In the immediate wake of scrapping the 157-year ban on homosexuality, some agents have shared that interest and queries from LGBTQ travellers for India are already on the uptick.

India’s latest ruling didn’t just free itself from the shackles of an antiquated law, it is projected to unlock India’s pink economy as businesses rush in to develop an untapped industry estimated to be 2.5 million-people strong in the country.

Travel marketeers targeting the LGBTQ community could perhaps take a leaf from Thailand, which has cemented its position as one of Asia’s most LGBTQ-friendly destinations. In its latest Open to the New Shades marketing campaign, the Tourism Authority of Thailand stepped up its LGBTQ charm offensive with its inaugural LGBT+ Travel Symposium, held in Bangkok this year, which has created a positive ripple effect in the Philippines.

As more destinations and travel businesses warm up to the LGBTQ movement, Peter Jordan, head of insights at Toposophy and founder of Gen C  Traveller,  thinks increased LGBTQ visibility will set in motion “a self-perpetuating dynamic”, enabling more LGBTQ people to be comfortable in openly identifying themselves, and in turn also driving the process of acceptance and engagement.

Former UNWTO general-secretary Taleb Rifai has taken a clear stance in his opening message in the Second UNWTO Global Report on LGBT Tourism, which was released last year: “I invite all tourism leaders to provide a supportive environment for LGBT tourists, in order to associate our sector with open-minded activities that embrace differences between peoples and cultures.”

The Handbook on the LGBTA Travel Segment, released by the European Travel Commission in July, reminds the industry that progress towards ensuring equal rights for LGBTQ people will open opportunities for the tourism sector, and destinations who treat their LGBTQ citizens with respect are not only attractive for LGBTQ travellers but also those who support them.

Beyond the lucrative dollars the  segment offers, I personally feel the travel industry should stand up for equality and promote LGBTQ rights and acceptance, championing for openness, inclusivity and diversity – the very values travel is supposed to embody.

In Asia, where the pressure to conform to the mainstream is still strong, greater support from the tourism sector for LGBTQ people will help to spur societal change, especially with a generational shift in attitudes that sees millennials favouring LGBTQ rights more than older generations.

Together, we can help to remove the barriers of discrimination so that everyone feels free to explore the beauty and diversity the world has to offer. Every traveller has the right to feel safe and welcome, and to enjoy worry-free travel, regardless of their sexual orientation.

Best Western’s Premier Collection brand headed to Phuket

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Best Western Hotels & Resorts has inked an agreement to introduce its BW Premier Collection by Best Western soft upscale brand to Phuket.

Set for a 2020 opening, The Title V Rawai Phuket, BW Premier Collection by Best Western will feature 122 contemporary rooms and an array of premium facilities across two buildings. The five-story beachfront hotel will offer a restaurant serving Thai and international cuisine, outdoor swimming pools, a pool bar, fitness centre and children’s playground.

Best Western Hotels & Resorts’ Cyrill Czerwonka sealed the latest agreement with Rhom Bho Property’s Dendanai Hutajuta to develop the new Phuket property

The upscale resort will be located on Phuket’s southern coastline, approximately 40km from Phuket International Airport. It is just a short distance from Nai Harn Beach and Promthep Cape, while the islands of Koh Lone, Koh He, Koh Racha and Coral Island lie offshore.

Thailand has been identified as a key target market for Best Western, which currently operates nine hotels and resorts across the kingdom, including three properties in Phuket: Best Western Patong Beach, Best Western Phuket Ocean Resort and Best Western Premier Bangtao Beach Resort & Spa. Approximately 15 more Best Western-branded properties are scheduled to open in destinations across Thailand.

More self-service bag drops coming to Malaysia Airports’ klia2

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Photo credit: www.passengerterminaltoday.com

Following the implementation of 15 Scan&Fly units at Kuala Lumpur International Airport Terminal 2 (klia2) this year, communications and IT solution provider SITA will deploy a further 15 units to reduce baggage processing and check-in wait times for passengers.

Baggage processing time has been cut in half for AirAsia passengers using the Scan&Fly bag drop technology at klia2 terminal, SITA claimed, taking between 30-40 seconds on average compared to the 75 seconds previously and reducing the wait time for check-in by 40 per cent.

A further 15 Scan&Fly units have been deployed. Photo credit: www.passengerterminaltoday.com

According to SITA, its baggage processing technology has also resulted in “dramatic improvements in the overall check-in times”, with the average wait time for passengers at klia2 terminal dropping from the previous seven minutes to just four minutes.

The airport technology provider also said that bag drop technology has also led to more effective resource management at klia2, with an average of six agents needed for bag drop versus the 15 required to man traditional check-in desks.

With more than 25 million and growing passengers passing through klia2 terminal annually, Azli Mohamed, chief strategy officer, Malaysia Airports Holdings Berhad (MAHB), said the self-service bag drop will enhance the passenger travel experience and allow airlines at klia2 to better manage their resources and reallocate agents to focus on delivering an improved customer experience.

New regional VP heads up TripAdvisor’s business operations and strategy

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TripAdvisor has appointed Jane Lim as vice president of business operations and strategy for Asia-Pacific.

In her new role, she will lead growth initiatives, ensuring consistency for optimum performance across the business’ regional operations.

Prior to joining TripAdvisor, Lim headed South-east Asian e-commerce platform Shopee in the Philippines as the general manager and played a critical role in scaling the business in the market.

She has also held a variety of strategic advisory roles in her career, starting as a management consultant in LEK Consulting in New York, followed by a boutique TMT consultancy in Asia, and then an in-house role at Singtel leading strategic and operational initiatives across the latter’s digital businesses, including mergers & acquisitions.