TTG Asia
Asia/Singapore Tuesday, 13th January 2026
Page 993

RedDoorz offers mental health support

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Singapore-based budget hotel operator RedDoorz has launched Hope Hotline, a mental health support programme to help its employees, hotel partners and their staff cope with pandemic-induced stress.

As part of RedDoorz’s regional CSR initiative, the new programme provides online counselling sessions through the company’s partner counsellors and psychologists, and will be made available in Singapore, Indonesia, and the Philippines.

RedDoorz launches mental health support programme to help employees cope with the pandemic 

In light of the mobility restrictions, RedDoorz has partnered certified counsellors and psychologists across the region to conduct free counselling sessions remotely through online platforms for all its employees and its hotel partners’ staff.

RedDoorz is partnering KALM, a Jakarta-based online mental health platform, to offer the programme in Indonesia. In the Philippines, the company works with individual psychologists to provide video counselling sessions.

As people adjust to the new normal brought on by the pandemic and learn how to cope with mobility restrictions and other changes to their everyday lives, it can trigger feelings of fear, anxiety and stress, and negatively impact their mental well-being, said RedDoorz in a press release.

According to a study conducted in China during the initial outbreak of Covid-19, 53.8 per cent of respondents rated the psychological impact of the outbreak as moderate or severe. Furthermore, a Qualtrics research of over 2,000 employees, including those in Singapore, has shown that employees have been reporting lower mental health since the outbreak.

Amit Saberwal, founder and CEO, RedDoorz, said: “The ongoing pandemic has resulted in immense stress on our economies, healthcare systems and people. As Covid-19 continues to restrict mobility and the immediate outlook remains uncertain, many of us could be experiencing negative emotions detrimental to emotional and mental well-being.

“This is especially relevant for professionals working in the travel and hospitality industries who have also been subjected to many job-related stresses as the pandemic has caused major disruptions to businesses and people’s livelihoods.

“Through Hope Hotline, we stand in solidarity with our employees and hotel partners and want to play an active role by helping them embrace the new normal more easily. We hope the counselling sessions will provide much needed relief, and spread positivity and optimism.”

Lukas Limanjaya, one of KALM’s co-founders, said: “It is our hope that other companies will follow the pioneering steps that have been taken by RedDoorz because mental health is as important as physical health.”

As part of its Hope Hotline programme, RedDoorz will also host a complimentary webinar for all professionals working in the travel and hospitality industry during the last week of May.

The webinar will feature a panel of certified counsellors and psychologists who will impart essential skills and tips on managing daily stress while maintaining emotional well-being during this difficult period. Interested individuals can sign up here.

Wyndham names new APAC head

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Wyndham Hotels & Resorts (WHR) has appointed Joon Aun Ooi as president, Asia-Pacific, effective June 1, 2020.

In his new role, Ooi will lead the growth of WHR’s portfolio of brands across the Asia-Pacific region – which combines South-east Asia and Pacific Rim (SEAPR) with Greater China, following a restructuring – and drive its strategic objectives, as the tourism industry recovers from Covid-19.

“These are extremely challenging times for the hotel industry and it is more crucial now than ever for Wyndham Hotels & Resorts to be agile in adapting to the evolving situation to be able to drive greater value for our owners and partners,” Ooi said in a press statement.

“Across Asia-Pacific, the consolidation will enable the company to leverage on a broader pool of resources – allowing it to strengthen its strategic positioning to support existing operations, drive further expansion and create additional opportunities for cross-border collaborations.”

With nearly two decades of experience in the hospitality industry, Ooi joined Wyndham in 2013 as vice president, openings and operations, Greater China. In 2018, he was appointed president and managing director for SEAPR and led WHR’s regional growth and development after its spin-off from Wyndham Worldwide.

Prior to Wyndham, Ooi held leadership roles across Asia and Greater China including vice president strategy at InterContinental Hotels Group in 2002. He moved to China in 2005 to take on the role of vice president, hotel openings (Greater China) where he played a key role in establishing and implementing the China growth strategy for the group.

In 2009, he was appointed vice president strategy and hotel openings (Asia Pacific) at Hilton Worldwide where he oversaw the growth of the Hilton portfolio in China.

Before joining the hospitality industry in 2002, Ooi spent more than seven years at The Boston Consulting Group as a principal.

SIA task force to shape travel safety

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Singapore Airlines (SIA) has set up an internal task force to map out recovery plans for the airline as it braces to meet the demands of post-pandemic travelling, including heightened health and cleanliness concerns.

The move was announced by the airline’s CEO Goh Choon Phong on Friday (May 15), according to a report by Channel NewsAsia (CNA).

Singapore Airlines launches task force to address the demands of travellers in the post-Covid world

Currently, all passengers on SIA, SilkAir and Scoot flights are required to wear masks during their flights, as well as observe safe distancing measures when embarking or disembarking, and when queuing for the lavatory, said the report.

Responding to a query on whether air ticket prices would increase with safe distancing measures being rolled out on planes, executive vice-president of commercial Lee Lik Hsin was quoted by the report as saying that air fares were “a function of demand and supply” and that SIA will adapt accordingly when it resumes its services.

Goh and Lee were speaking at a virtual results briefing, held a day after SIA issued a press release announcing its first full-year net loss in its 48-year history, as Covid-19 crippled travel demand in 4Q.

The airline said in the release that it had set up an internal task force to review all aspects of its operations “to ensure that we are ready to ramp up services when air travel recovers”. This includes any modifications to the airline’s inflight products and end-to-end service delivery to ensure the health and safety of its customers and crew, it added.

Goh said the task force will comprise four working groups spearheading four different areas of recovery efforts, according to the CNA report.

The task force will look at addressing new travel demands, as well as health and travel regulations enforced by various governments.

The report also quoted Goh as saying that the task force will also work with partners in the supply chain, and ensure that its employees have the necessary licence and certification before it resumes operations.

SIA Group had reported a net loss of S$212 million (US$148.7 million) for FY19/20, a reversal from the S$683 million profit in the previous year.

The carrier said in the release that it “remains steadfast and agile during this period of uncertainty, and will continue to act nimbly in responding to evolving market conditions”.

It added that the group’s portfolio strategy, with a presence in both the full-service premium and low-fare segments, gives it the ability to offer the right products to match the demand when travel resumes.

Local Thais back TAT’s Covid-19 relief efforts

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The Tourism Authority of Thailand (TAT) has launched a series of initiatives amid the pandemic to lift morale and buoy businesses – but they are not alone in their endeavours, with a host of local Thai hospitality and F&B businesses also forming efforts to catalyse the local economy.

Last month, TAT launched the Amazing Market public Facebook group as a free platform to connect shoppers and sellers. To date, it has nearly 21,000 members, and features everything from food to face masks and local handicrafts. The site is in Thai language, as a way of encouraging Thais to support local communities and businesses.

Meals from Supanniga Eating Room are distributed at Thailand’s Rajavithi Hospital in April as part of a collaboration between TAT and Michelin Guide Thailand

As well, Siriporn Trachoo, director of marketing and business consultant at QC Communications, launched in mid-April a Facebook group titled the Hotelier Marketplace. Inspired by similar e-marketplaces, the group is targeted at hospitality professionals, with its 13,000 members sharing their own products or e-commerce endeavours inside the group.

Siriporn, who has worked with many hospitality businesses, shared that the platform provides an avenue for many of her hotelier friends who have been furloughed or laid off to continue earning an income.

Online marketplaces are also “one of the best ways to educate Thais about e-commerce”, Sirirporn added, sharing that she alongside the site’s other moderators leverage their PR expertise to give advice on how to write content and approach clients.

Back in April, the TAT collaborated with Michelin Guide Thailand to distribute meals prepped by 18 Michelin restaurants to local medical personnel. One of the participants, chef Chumpol Chaengprai from the two-Michelin-starred R-Haan, said: “We’re not hoping for anything in return; we just want to encourage those who are working so hard to combat Covid.”

Thanaruek Laoraowirodge, co-CEO of Supanniga Group, whose restaurants Somtum Der and Supanniga also joined the TAT Michelin Guide Thailand initiative, shared that the company has also started an employee relief fund which sees a portion of its income going towards staff in need.

Such charitable efforts springing up amid the pandemic are a dime a dozen. Food writer and freelance journalist Vincent Vichit-Vadakan noted: “Khao man gai and pad thai shophouses that are struggling to make ends meet are quietly feeding people in their communities. Chefs around the country are going out onto the streets to feed people who have lost their jobs, particularly in the restaurant and hospitality industries. Communities are coming together to help each other in times of need.”

Somsak Boonkam, founder and CEO of Local Alike, said that this year alone, Local Alike and its CBT communities have already been involved in four TAT campaigns, including My Local Idol, Taste of the New Journey, and Farm School. “TAT’s campaigns are very useful in that they help to market CBT products in a different way,” he stated.

In anticipation of the rebound, TAT is next preparing to start its We Love Thailand and Amazing Thailand Health campaigns which will focus on stimulating domestic tourism once things normalise, and raising health standards in hospitality and MICE venues, respectively.

South Korea’s culture facilities reopen with caution

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As the South Korean government relaxes its social distancing rules and implements the “everyday life quarantine” scheme, national cultural facilities across the country have reopened its doors to visitors, albeit with strict measures in place to prevent the spread of the coronavirus.

Under the “everyday life quarantine” scheme, people are allowed to engage in a certain level of economic and social activities while maintaining distance.

The National Museum of Modern and Contemporary Art reopens with strict preventive measures in place

At the National Museum of Modern and Contemporary Art (NMMC), group visits are banned and the museum has limited the number of visitors per hour to 50 people. Also, all visitors are required to wear masks, and are encouraged to make reservations beforehand, stating the specific time of visit and the exhibition that they want to view.

Bae Won-jung, one of the curators at the NMMC, said that the restrictions were in line with the government’s policy of distance keeping, adding that staff will be present in each exhibition room to ensure compliance.

It is still unclear if the new measure will become “the new normal” even after the pandemic blows over.

Major outdoor events like Goyang International Flower Festival has also been delayed and replaced with a drive-through flower market to help buoy flower farms suffering from the pandemic.

The new initiative, launched jointly by Gyeonggi-do Province, Gyeonggi agroFood Institute, Goyang City and the Goyang International Flower Foundation, took place from May 2-10.

Goyang International Flower Foundation Park CEO Dong-gil said: “This drive-through market was devised to make up for the postponement of the festival while preventing the spread of the virus. It is also a good opportunity for buyers to purchase high-quality flowers at low prices.”

This year’s 14th edition of the nation’s largest flower festival was originally to be held between late April to early May. It will now take place from September 25 to October 11 at Ilsan Lake Park.

Hammered PAL finds its size a disadvantage

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The Philippines’ biggest carrier is fighting for survival as the Covid-19 pandemic leaves it with significant overheads, including costly maintenance for its fleet of grounded aircraft, but without revenue.

“Our biggest challenge has been financial”, Philippine Airlines (PAL) president and chief operating officer, Gilbert Santa Maria admitted, noting that from over one million passengers in January 2020, the airline has served “basically zero” travellers in April while paying for the maintenance of 100 aircraft.

PAL will rebuild traveller confidence by adopting international-standard health and safety measures

“We have been hammered” and “being big isn’t necessarily an advantage”, Santa Maria said in a webinar organised by Go Negosyo (Go Business) and the tourism sector.

With domestic and international travel still not allowed, PAL’s business is limited to chartered flights for stranded tourists and overseas Filipino workers of around 1,000 daily.

Although PAL earns from multiple daily cargo flights to the US, it is insufficient to compensate for the lost revenues from commercial flights.

While there is still a lot of unknowns about the pandemic, Santa Maria said PAL is not giving up.

“We’ve been around for 80 years….We will take everything day to day and we will survive,” he said.

He said the plan is for the carrier to return the demand for travel by building passenger confidence to fly again and ensure the safety of the aircraft.

“We are better prepared than most industries,” he opined, saying that the air quality onboard is similar to that in a medical operating room.

PAL will also adopt all international standards and measures that IATA will require of airlines.

While these new and additional measures may spike air fares, Santa Maria pointed out that there’s “no way we can increase prices” in this downturn and the Civil Aviation Board of the Philippines will not allow airlines to raise prices anyway.

What PAL will do is to work around the pricing framework for the different seat classes and promotions.

PAL has laid off a number of employees, and together with other Philippine airlines PAL had asked the government for some assistance, including a credit guarantee so that banks will facilitate loans.

Qatar Museums hosts virtual visits

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Qatar Museums (QM) has rolled out several digital resources to allow virtual access to its collections and institutions, while its individual museums remain closed at present due to the the pandemic.

Netizens can explore the Mathaf: Arab Museum of Modern Art, showcasing modern and contemporary Arab art, via the Google Arts & Culture platform. Elsewhere, the Mathaf Encyclopedia of Modern Art and the Arab World provides free in-depth, peer-reviewed essays and biographies on modern and contemporary artists from North Africa, Asia and Middle East.

Virtual visitors can now drop by the Qatar National Museum and explore the country’s culture treasures

Also available is a 360-degree tour of the Museum of Islamic Art (MIA), housing a collection spanning some 1,400 years, accessible via Google Arts & Culture and on the MIA website. The museum also offers learning and engagement activities for children, families and adults on its social media platforms and website including MIA Storytime, games, puzzles, instructional art, video tours and DIY art projects.

Furthermore, M7 – QM’s new hub for fashion, design and technology startups – is offering a biweekly series of online coaching sessions by leaders in the fields of fashion and design, intended to guide and encourage aspiring Qatari designers. Although Covid-19 has delayed the full inauguration of M7, these online coaching sessions, which goes live every Thursday and Saturday on the M7 Instagram account (@M7.qatar) at 18.00 (GMT +3), will provide ongoing inspiration and support.

Through Google Arts & Culture, guests can also explore the collections of the Jean Nouvel-designed National Museum of Qatar, including an array of archaeological and heritage objects, such as the renowned Pearl Carpet of Baroda, embroidered with more than 1.5 million of the highest quality Gulf pearls and adorned with emeralds, diamonds, and sapphires.

Meanwhile, the Qatar Children’s Museum, currently under development by QM, is hosting daily workshops in English and Arabic on its Instagram account (@childrensmuseum.qa) that families can participate in using everyday materials found in their home. The sessions invite families to incorporate playing and learning into their daily routine, and engage with the museum’s staff who will be present to facilitate the sessions live.

Marriott bakes up a storm to feed hungry Thais

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Marriott International and the Marriott Thailand Business Council have joined forces with Scholars of Sustenance Foundation (SOS) to bake and deliver large batches of bread and cookies to underprivileged communities in Bangkok.

The trio converged at The Athenee Hotel, a Luxury Collection Hotel, Bangkok on May 12, 2020, to launch this initiative.

Launching the CSR project to feed needy families in the Thai capital were (from left) Century House Dairy’s Boonyakarn Saiphoklang, Bertagro’s Navit Tanglertpaibul, Betagro Agro Industry’s Jarunee Sangchawee, SOS’ Apinya Amnuayskul, Marriott International’s Jakob Helgen, The Athenee Hotel’s Chooleng Goh, Jakub Mares, and Ross Park

The hotel’s chefs will bake 300 loaves of raisin bread and 1,000 oatmeal banana cookies every day for 20 consecutive days, to be distributed by SOS. Upon the project’s completion, Marriott and SOS will have delivered a staggering 6,000 loaves of bread and 20,000 cookies.

Marriott usually sends surplus food from the group’s F&B outlets to families in need, via SOS. With most Bangkok hotels currently closed due to the Covid-19 pandemic, this initiative ensures that SOS beneficiaries do not miss out on their vital donations.

This CSR project was supported by the group’s local suppliers, including Centuryhouse Dairy and Premier Dairy Product, Laemthong Corporation Group, Betagro and The Saitarn Foundation, and Shrewsbury International School.

Other companies chipping in include JR F&B, Pacific Sugar Corporation, Asia Agro Intertrade, YSH Store, United Progress (Thailand), SW Foodtech, Dutch Mill, Puratos (Thailand), KCG Corporation, American-European Products, Charoen Pokphand Foods, and Schmidt Co.

Jakob Helgen, Area Vice President – Thailand, Vietnam, Cambodia & Myanmar, Marriott International, said: “During these challenging times, it is more critical than ever that we come together, support each other and give back to our community. Marriott International is a proud partner of SOS in Thailand; this innovative organisation does wonderful work, providing meals to the members of society who need it the most.”

Chooleng Goh, general manager, The Athenee Hotel, a Luxury Collection Hotel, Bangkok, added: “During the recent situation, we realised that we had plenty of resources that could be channelled towards charitable causes, so we spoke to our partners to see how we could help. Our sister properties have now teamed up with our own associates to take on this challenge.”

IHG partners Ctrip to open flagship store

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InterContinental Hotels Group (IHG) has launched its inaugural flagship store on Chinese OTA platform Ctrip, part of Trip.com Group.

The IHG Flagship Store will allow Ctrip members in Greater China to make bookings at more than 470 IHG hotels across the region, and register with the IHG Rewards Club, the hotel group’s loyalty programme, to gain access to exclusive membership offers, stay points and other member benefits.

IHG Greater China’s Jolyon Bulley inks deal with Trip.com Group’s Ray Chen for IHG to launch its flagship store on Ctrip

In addition, the two companies will also launch a membership-matching programme, whereby Ctrip Diamond (and higher-tier) members will receive an equivalent membership status for the IHG Rewards Club when joining through the IHG Flagship Store.

IHG Greater China CEO Jolyon Bulley said that the partnership “came as early signs of lodging demand return in China. We are looking forward to better leveraging the integrated resources of both sides, providing more IHG Rewards Club members with a richer range of benefits.”

New training push for Viking Expeditions

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Rendering of the Deck 2 Aft area, Finse Terrace, on-board the Viking Expedition ship

Viking Cruises has launched a series of trade training emails for agents to learn about Viking Expeditions, the cruise line’s new expedition voyages which debut in 2022.

Agents can register to receive seven weekly emails from May 18, 2020 to learn about Viking’s two purpose-built ships’ offerings to their clients, and how booking a Viking Expedition voyage benefits both agents and clients.

Rendering of the Finse Terrace on board the Viking Octantis and Viking Polaris ships

Set to sail in January 2022 is the 378-guest expedition ship, Viking Octantis, which will head to Antarctica and North America’s Great Lakes. A second expedition vessel, Viking Polaris, will debut in August 2022, sailing to Antarctica and the Arctic.

Viking Cruises said that the ships will boast “industry-first” features such as two complimentary underwater submersibles; an enclosed, in-ship marina called The Hangar that enables the launch of small excursion craft through the ship’s shell doors; and an onboard laboratory, where resident scientists will conduct research which guests can take part in, as part of Viking’s Cultural Curriculum.

Erin Kramer, trade marketing manager, Viking Cruises ANZ, said: “Our bespoke Viking Expeditions trade training email programme is perfect for agents who are looking for opportunities to upskill while spending more time at home.

“By boosting your expertise in this increasingly popular category, you maximise your opportunities to increase your commission too. And with departures in 2022 and 2023, all backed by our Risk-Free Guarantee, Viking offers your clients peace of mind to plan in advance.”

Agents can register to receive the email series here.