TTG Asia
Asia/Singapore Saturday, 10th January 2026
Page 974

TripAdvisor sees spike in travel searches amid pent-up demand

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Activity in the travel and dining sectors look set to pick up as consumers are displaying strong pent-up demand, with growing interest in road trips and destinations closer to home, found a recent TripAdvisor study.

The study, titled Beyond COVID-19: The Road to Recovery for the Travel Industry, analysed consumer travel sentiment and first party behavioural data related to the ongoing pandemic.

More travellers favouring road trips, shorter vacations to destinations closer to home: TripAdvisor

There is significant pent-up demand that exists in the marketplace for travel and dining, the study found. New Zealand, Germany and Switzerland are among the first markets to see signs of recovery in the dining sector, with restaurant searches on TripAdvisor resurging strongly.

Consumer desire to travel remains resilient, with around two in five (41 per cent) respondents keen to take the same or more trips than last year.

Shorter trips to destinations closer to home are a recurring theme, with nearly half (44 per cent) of consumers saying they are more likely to take a road trip, and two thirds (61 per cent) saying they are most comfortable taking a road trip for three to five days.

Consumers are 218 per cent more likely to want to take a trip where they can relax compared to before the pandemic, and nearly two thirds (59 per cent) would prefer to go somewhere off the beaten path.

In addition, searches for nature and beach destinations are on the rise, with Tripadvisor seeing a spike in North American traffic researching Campgrounds, Ranches and Beach Motels, while Myrtle Beach, San Diego and Key West are among the most popular domestic destination searches in the US in recent weeks.

The report also outlined a five-stage recovery for the travel and hospitality industry, from the period of decline owing to the pandemic to the anticipated market recovery, led by domestic activity, ahead of the return of international travel.

Kanika Soni, COO, Tripadvisor, said: “Our path to recovery will depend on the steps the industry takes to prepare for the road ahead – not just in terms of new standards and practices, but also in how we collectively educate and engage consumers in a new, more thoughtful way of travelling.”

The study also detailed the changes in travel and dining behaviours resulting from the ongoing pandemic. Across the board, safety, flexibility and transparency are key to rebuilding traveller and diner confidence.

Martin Verdon-Roe, general manager of hospitality solutions, Tripadvisor, added: “For hospitality businesses, (this) report offers plenty of reasons for cautious optimism. There are clear signs that many consumers have a strong desire to dine out and travel again when they are allowed to do so, but when they do, they will bring a new set of expectations with them.

“Businesses that adapt quickly to embrace safety, flexibility and transparency will have a clear competitive advantage to communicate to consumers, and that could prove crucial in hastening their recovery.”

Attractions in Indonesia scale up health response

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A fairytale castle in Taman Mini Indonesia Indah (Beautiful Indonesia Theme Park)

Indonesian attractions and parks are rolling out flash deals and heightening safety measures to win back public confidence, as they ready for a reopening after three months of closure.

Jakarta’s amusement park Fantasy Land (Dufan) in Taman Impian Jaya Ancol will reopen its doors on June 20, operating at 30 per cent capacity. To woo domestic tourists, the park is offering free admission through a quiz on its Instagram account.

Attractions in Indonesia push out special deals to woo back visitors; fairytale castle in Taman Mini Indonesia Indah theme park in Jakarta pictured

The free tickets, which will be valid till March 31, 2021, are also offered with every purchase of limited-edition Dufan X Muklay merchandise, marked down by 33 per cent, which will be available until June 30.

To lure domestic tourists, Sea World, which will also reopen on June 20, is selling its annual pass for 187,500 rupiah (US$13), 25 per cent cheaper than usual, until June 30.

From June 15 to June 30, Taman Safari Indonesia park in Bogor, West Java, which reopens at 20 per cent capacity, has also slashed the price of its entrance tickets for adults and children by 13 per cent on weekends.

The park has also rolled out a new programme, Safari Trek, a hiking trip for visitors to go on a safari and enjoy the beautiful view around Mount Gede Pangrango, in a bid to help them ease the mental and emotional strain caused by the months-long lockdown.

Meanwhile, the Borobudur temple in Central Java, which normally receives 8,000 to 10,000 visitors daily, will also halve its normal capacity upon reopening. During a trial run which kicked off this month, only 100 to 200 tourists are allowed to enter the temple daily.

Implementing cashless transactions, requiring visitors to wear face masks, conducting temperature checks, providing hand sanitisers, giving physical distancing marks, and disinfecting properties are also among health and safety protocols imposed by these attractions and parks after reopening.

Such heightened safety measures will also be carried out by Taman Mini Indonesia Indah park in Jakarta, when it reopens on June 20, and Jawa Timur (Jatim) Park 2 in Batu, East Java, which will reopen on June 27.

Meanwhile, travel agencies in Indonesia are also ramping up health measures to ease travellers’ concerns.

Hasiyanna Ashadi, managing director of Marintur Indonesia and head of Association of Indonesian Tour and Travel Agencies Jakarta chapter, said: “In our cars, we have arranged seats in a way to ensure that our guests can maintain distance. She added that hotels and restaurants partnering with the association’s members had also implemented health protocols.

She further shared that Jakarta had 59 hospitals equipped to handle Covid-19, and if travellers were to get infected with the virus or display symptoms, they would be rushed to one of those hospitals immediately for medical treatment.

The readiness of cities who have committed to health and safety protocols needs to be conveyed to tourists, according to Adjie Wahjono, operations manager of Aneka Kartika Tours, and Monas Tjahjono, managing director of Monas Tours.

They encourage local governments to boost promotions not only on tourist destinations’ offerings, but also the health measures they have adopted to safeguard the well-being of tourists.

Pandemic fears hamper Malaysia’s tourism recovery

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Malaysia’s interstate travel ban has been lifted on June 10 but tour operators are seeing slow crawl to domestic recovery due to persistent fears of infection.

Uzaidi Udanis, general manager, Eyes Holidays, described demand as “trickling in” but for hometown visits to see loved ones and relatives, which were restricted during the movement control order (MCO). Their visits are then extended with a short holiday to a beach or island destination.

Beach and island holidays are gaining popularity among domestic travellers in Malaysia; aerial view of a floating resort at Port Dickson, Malaysia pictured

He shared: “For families looking for a weekend outing, the requests we get are usually (for somewhere) within a three-hour drive. We see more requests for self-drive packages as travellers are not yet confident using public transport or travelling by air.”

Uzaidi’s target market are city dwellers living in the Klang Valley. He sees demand for day visits and homestays to experience local village cuisine as well as to beaches such as Port Dickson.

Raaj Navaratnaa, general manager, New Asia Holiday Tours & Travel, said the pandemic has heightened consumer awareness around cleanliness, with more travellers enquiring about the standard operating procedures (SOPs) and hygiene protocols in place at their holiday destinations.

He has observed pent-up demand for travel among Malaysian residents, and urged the local state tourism authorities to “come out with policies to jumpstart the tourism industry”.

Mint Leong, managing director at Sunflower Holidays, believes it will take time for the domestic market to recover, as many businesses and employees have been affected by the MCO.

Leong noted that measures to discourage senior citizens from outdoor activities, such as museums and galleries admitting only those aged 13 to 60, are hindering the recovery of domestic tourism. She said the older consumers are “the ones with time and money to spend”.

New coalition pushes for sustainable tourism

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Six sustainable tourism NGOs have rallied together to form the Future of Tourism Coalition with the goal of placing destinations at the centre of strategies for post-Covid recovery.

The organisations – the Centre for Responsible Travel, Destination Stewardship Centre, Green Destinations, Sustainable Travel International, Tourism Cares, and the Travel Foundation – will be guided by the Global Sustainable Tourism Council.

Future of Tourism Coalition calls on tourism businesses to adopt responsible and sustainable practices 

“Decades of unfettered growth in travel have put the world’s treasured places at risk – environmentally, culturally, socially, and financially, said the Future of Tourism Coalition in a statement.

“The travel and tourism industries face a precarious and uncertain future due to the Covid-19 global pandemic, with international tourist numbers projected to fall 60 to 80 per cent in 2020. As tourism moves forward and recovers, re-centring around a strong set of principles is vital for long-term sustainable and equitable growth.”

The coalition has put forth 13 guiding principles that provide “a clear moral and business imperative for building a healthier tourism industry, while protecting the places and people on which it depends”.

It is calling on tourism agencies, travel companies, governments, investors, non-governmental organisations, and destination communities to commit to them.

Those principles call for signatories to see the whole picture, use sustainability standards, collaborate in destination management, choose quality over quantity, demand fair income distribution, reduce tourism’s burden, redefine economic success, mitigate climate impacts, close the loop on resources, contain tourism’s land use, diversify source markets, protect sense of place, and operate business responsibly.

Twenty-two industry stakeholders have committed thus far, including the Adventure Travel Trade Association, Ecotourism Australia, G Adventures, Global Ecotourism Network, Hilton, Intrepid Travel, Jordan Tourism Board, Lindblad Expeditions, Seychelles Ministry of Tourism, Slovenian Tourist Board, The Travel Corporation, and the World Wildlife Fund.

Incheon Airport green lights US$40m incentive scheme for airlines

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Incheon International Airport is set to implement a new incentive system worth US$40 million to support the aviation industry, which is facing an unprecedented crisis due to Covid-19.

For the passenger sector, Incheon Airport has agreed to support landing fees for new airlines and routes for up to two years. It will also exempt landing fees for all flights arriving and departing late at night to activate late-night flights.

Incheon Airport rolls out a raft of financial incentives to provide relief for airlines 

About US$33 million of the total budget is slated to be used in the passenger sector to subsidise roughly US$8 per boarding passenger, while the remaining US$7 million will be used to prop up the freight sector, including reducing landing fees for cargo aircrafts.

The move comes after South Korea’s airline industry recorded its worst first-quarter earnings. For one, Korean Air had a first-quarter operating loss of about US$47 million, a major dip from the operating profit of US$198 million seen in the same time last year.

Asiana Airlines also posted operating losses of US$172 million, while low-cost carriers such as Jeju Air, Jin Air and T’way Airlines all suffered losses of US$54.5 million, US$26 million and US$18.5 million, respectively.

Incheon Airport’s Koo vows to support South Korea’s virus-ravaged aviation industry

Incheon Airport president Koo Bon-hwan said: “We will do our best to recover air demand and support the airline industry, while preventing the spread of the virus at the forefront of the nation’s defence line.”

However, the outlook for airlines in the second quarter seems even dimmer. Passengers are still reluctant to fly, with aviation information portal system Air Portal reporting that the total number of air passengers in April stood at about 1.3 million, down 86.7 per cent compared to last year.

Kim Yoo-hyuk, a researcher at Hanwha Investment & Securities, said: “As countries still continue to impose entry restrictions, demand (from) international passengers will not grow substantially… Larger airlines are planning to resume operations on certain routes from June, but we need more time to fully recover.”

Thai DMCs warn of further job losses as borders remain closed to international travellers

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DMC chiefs in Thailand are crying for clear directions on international travel resumption from the Thai government to prevent further job losses in the beleaguered industry.

Although the tourism authorities and travel and tourism industry leaders in the Kingdom have discussed the formation of travel bubbles and controlled arrivals, namely 1,000 business travellers and medical tourists per day from countries with whom Thailand will form bilateral tourism agreements, the government has yet to announce definitive dates and decisions on the return of international tourism.

Thai travel agents seek more definitive guidelines from the government on the resumption of international travel; travellers wearing masks walking through departure hall of Suvarnabhumi Airport in Bangkok pictured 

Stephan Roemer, group CEO of Diethelm Travel Management, told TTG Asia that approximately 800,000 tourism jobs are lost every month – or 25,000 jobs every day – due to Thailand’s border closure.

Roemer bases his calculations on an estimated 40 per cent drop in tourism-contributed GDP by the end of this month and another eight per each month of extended border closure.

“If the borders remain closed until October, we would need to cut manpower costs by 60 per cent,” he elaborated.

Tourism contributes nearly one-fifth of Thailand’s GDP at 18 per cent and nearly three trillion baht (US$134.2 billion) annually, fueling direct and indirect employment for approximately 10 million individuals. The Ministry of Tourism and Sports reported that in 2019, around two trillion baht came from foreign tourist arrivals and the remaining from local tourists.

A report for 1Q2020 by the Office of the National Economic and Social Development Board revealed the Covid-19 crisis poses a risk of layoffs of 8.4 million people; of those at risk are 2.5 million out of the 3.9 million tourism labour force.

“The key point for international tourism to restart is for governments to open borders and eliminate quarantine restrictions. The sooner the better, even if they come with conditions, such as compulsory health certificates and Covid-19 tests,” said Laurent Kuenzle, CEO, Asian Trails.

He suggested that conditional measures should be “reasonable, practical and conductive” and not strict to the point that they will bar tourists from travelling.

The Thai arm of Diethelm Travel Group is hoping to catalyse discussions on this matter between the government authorities, the Tourism Authority of Thailand, and the local tourism industry.

“The economy needs (clear planning and) the first ones to react are the ones to be out of the crisis first,” remarked Roemer, citing examples of countries in Southern Europe which immediately acted to revive their cross-border tourism in time for the summer season and successfully did so without seeing a rise in cases.

“If Thailand wants to keep its role as a leading tourism player in the region, she is expected to set an example for neighbouring countries too. There are competitors lurking and we see a more active communication of some countries. We expect the first Asian countries to open their borders for international tourism by July,” he said.

On June 16, Chula Sukmanop, director-general for the Civil Aviation Authority of Thailand, hinted that the ban on commercial international flights might not be lifted on July 1 as originally planned, and the travel bubble proposal would not be ready for implementation in July.

Prime Minister Prayut Chan-o-cha on June 15 described Thailand’s list of travel bubbles as being “still in the works”.

Finnair, Sabre renew relationship

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Finnair renews distribution agreement with Sabre to continue connecting with travel agents worldwide via Sabre's travel marketplace

Finnair has renewed a distribution agreement with Sabre Corporation, enabling the airline to continue promoting its products and services to travel agents, OTAs and corporations worldwide.

Ole Orvér, COO, Finnair, said: “As we ramp up our operations globally, it is imperative that customers have choice and flexibility in booking through their preferred direct or indirect channel. Travel agents contribute significantly to helping people regain the confidence to travel, which is absolutely essential for our industry.”

Finnair renews distribution deal with Sabre to promote its content to travel agents worldwide via Sabre’s travel marketplace

Wade Jones, president, Sabre Travel Network, said the partnership will “drive incremental revenue for both agencies and airlines”.

“Consumers want the best offers, agencies want to present the most relevant content to their customers, and airlines want to distribute their fares and products so that travellers can access them wherever they choose to shop,” he added.

Indonesia mulls “travel bubble” with APAC quartet

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Family lifestyle. Father, mother with children walk and look at natural sea pool Broken Bay. Bali travel destination. Nusa Penida island day tour popular place. Activity on beach holiday with kids.

Indonesia is drawing up plans for a “travel bubble” with four Asia-Pacific countries – China, Japan, South Korea, and Australia – in a bid to restart the country’s tourism engine after the coronavirus lockdown.

The plan was revealed by Odo R M Manuhutu, deputy of tourism and creative economy at Coordinating Ministry of Maritime Affairs and Investment, during a web press conference on June 12. He also raised the possibility that the Indonesian government might gradually reopen its borders to other countries, after those four Asia-Pacific countries.

Indonesia hopes “travel bubbles” with other Asia-Pacific countries will help revive the economy; Broken Beach in Bali, Indonesia pictured 

The fact that the bulk of foreign tourist arrivals to Indonesia comes from China, Japan, South Korea, and Australia is not the only reason behind the country’s plan to open the green lane with them.

“Now, Indonesia’s interest is to guarantee investment – there is a lot of investment from those countries and it has helped Indonesia’s economy,” he said.

Odo added that the pandemic would change the way people travel, and that Indonesia needed to learn and observe those changes, through “travel bubbles”, with the aforementioned countries as “the prototypes”.

The “travel bubbles” will allow both business and leisure travellers from the four countries to enter Indonesia, Odo said, adding that he expects corporate travel to resume before leisure travel.

“We will push (the opening of) direct flights from Seoul to Jakarta and Bali, or Osaka to Bali, (for example). We urge direct flights because people right now avoid long transits. (Virus) transmission can happen during the transits,” he said.

But he couldn’t yet reveal when the “travel bubbles” will be established, and which Indonesian cities will open to travellers from those four countries, as talks with related government agencies were still underway.

Cities in Indonesia had varying levels of readiness, and the government would have to assess the Covid-19 situation in individual cities, Odo said.

“(In deciding the cities to open to foreign travellers,) we do not only consider the economic aspect. We also take safety into account because we want people to feel safe and comfortable,” he added.

AB Sadewa, corporate secretary of Panorama Destination, welcomed the government’s plan to set up a “travel bubble” with Australia due to its geographical proximity to Indonesia. However, he questioned the decision to open the first green lane with Japan, South Korea, and China, instead of Malaysia and Singapore that were the country’s closest neighbours.

“The number of travellers from Malaysia and Singapore to Indonesia is bigger than that from Japan, South Korea, and China,” he said.

On the other hand, Anton Thedy, CEO of TX Travel, hailed the government’s choice of countries, noting that tourists from Japan, South Korea, and China are bigger spenders than those from South-east Asian countries.

He opined that the arrivals of high spenders from those countries would help revive Indonesia’s economy and people’s livelihoods.

For Anton, the Indonesian government’s move is akin to Singapore’s recently-launched “fast lane” with China. But he believes that Indonesia’s “travel bubble” will make bigger ripples on the tourism sector, as it differs from Singapore’s “fast lane” that grants only business people to travel.

Both Sadewa and Anton agreed that the first thing that the government should do right now was to prepare the readiness of destinations, including ensuring the enforcement of health protocols in Indonesian hotels, restaurants, destinations and other spots in a bid to prevent cross-border virus transmission after the opening of the travel corridors.

“In tourist destinations like Lembang, West Java, people still ignore physical distancing and do not wear masks properly,” Anton said, adding that he feared foreign tourists would contract the virus from locals.

Sadewa, however, is worried that foreign tourists will bring the virus to Indonesia, and hopes that the government will choose to set up “travel bubbles” with low-risk countries.

Korean LCCs frustrated with short end of govt financial support

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Major restructuring work among South Korea’s low-cost carriers seems an inevitable possibility as the Ministry of Land, Infrastructure and Transport has decided against additional support for the country’s smaller carriers, beyond the US$244 million promised in February this year.

The low-cost carriers (LCCs) have gone into preservation mode as income dwindles amid travel restrictions.

South Korean LCCs like Jeju Air face major headwinds ahead as they fail to get government support

As of May, the government has issued US$102 million to Jeju Air, Air Busan, T’way Airlines, Jin Air and Air Seoul to help them stay afloat. However, the LCCs told TTG Asia that the government’s lifeline was not coming in fast enough.

A T’way Airlines spokesperson said the US$4.8 million it received in April was “applied for even before the coronavirus situation”, and added that no further financial support was provided to help it cope with the crisis.

Eastar Jet said it had to fire 350 employees while waiting for government support to come through.

Three new LCCs – Fly Gangwon, Aero K Airlines and Air Premia – have been excluded from government support. Korea Development Bank explained that airlines must achieve “a certain amount of sales profit” to qualify for financial support, but added that it was considering a support scheme for Fly Gangwon.

Other LCCs are frustrated at the difference in support compared to their bigger rivals.

“The support package for major airlines is very specific and detailed while the US$244 million support for low-cost carriers is not exactly set and is just the maximum limit”, said a personnel in the airline industry, adding that “all airlines are suffering from the coronavirus crisis”.

State-run banks like the Korea Development Bank and the Export-Import Bank of Korea are set to inject 90 per cent of their US$2.6 billion liquidity supply into large airlines such as Korean Air (US$977.6 million) and to Asiana Airline (US$1.3 billion).

Continued lockdown dampens Philippines’ bid to revive tourism

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Philippines’ hopes to jumpstart domestic tourism have been set back as the government reverts Cebu City back to enhanced general quarantine (ECQ), and extends the general community quarantine (GCQ) over Metro Manila – both until June 30 – as coronavirus surges.

In announcing the continued quarantine on June 15, the Inter-Agency Task Force (IATF) for the Management of Emerging Infectious Diseases said that the Covid-19 situation in metro Manila has not improved, while Cebu City has seen a surge in coronavirus cases under the relaxed GCQ.

Philippines’ Cebu City goes back into enhanced general quarantine after spike in coronavirus cases; aerial view of Fuente Osmena in Cebu City, Philippines pictured

The Philippines has the second highest number of Covid-19 infections in South-east Asia, breaching 26,000 cases, with 490 new cases on Monday, centred in Cebu City and metro Manila.

Besides metro Manila, also under GCQ are Cavite, Laguna, Batangas and Quezon in Luzon; Bohol, Cebu, Siquijor and Negros Oriental in the Visayas; and Davao City and Zamboanga City in Mindanao. Other areas have been downgraded into modified government community quarantine (MGCQ) – the lowest phase of quarantine where certain amount of tourism is allowed.

Elsewhere, Covid-19-free Boracay has started welcoming tourists again from Tuesday, but limited to locals from the Western Visayas region of Aklan, Antique, Capiz, Iloilo, Negros Occidental and Guimaras. Mandatory are the wearing of face masks, temperature checks and other safety protocols that were already approved by the Department of Tourism and the local government unit in the island.

Tourism secretary Bernadette Romulo-Puyat said the Department of Tourism (DOT) is mulling setting up “travel bubbles” or travel corridors in reopening tourism destinations with no or low Covid-19 cases to certain countries, citing the possibilities for Boracay, Bohol and Palawan.

Tourism Congress of the Philippines president Jojo Clemente said the “travel bubble” concept is being looked at from all angles, including risks in access points.

“It will take a while, but there’s no harm in preparing for it now,” he said, pointing out that most countries right now are still discouraging travel and have imposed a mandatory 14-day quarantine on incoming travellers.

As part of preparations to jumpstart domestic tourism, local carriers have been allowed to open limited commercial flights in at least eight airports while strict guidelines and protocols have been set for hotels, restaurants, and transport, with hotels allowed to operate at 50 per cent capacity; restaurants, 30 per cent; and buses and coasters, 50 per cent.

Partial dine-in operations of restaurants have resumed in GCQ areas since Monday. Meanwhile, salad bars and buffets, in-house play areas, libraries, karaoke machines and ancillary leisure facilities are still banned from operating.

As part of health protocols, DOT-accredited restaurants are allowed to operate at only 50 per cent capacity, and must ensure that diners fill out health declaration forms, monitor employees’ temperatures, and provide staff with personal food safety apparel and training, and annual check-ups.