CLIA, an industry body which represents major cruise lines, has unveiled the adoption of a mandatory set of health protocols, as part of a phased resumption of operations in the Americas.
Some of these protocols include testing of all passengers and crew for Covid-19 prior to embarkation, mandatory mask-wearing onboard and during excursions where physical distancing cannot be maintained; as well as air management and ventilation strategies to increase fresh air onboard.
Also in place are risk-based response plans tailored for each ship to manage medical needs, dedicated cabin capacity allocated for isolation and other operational measures, and advance arrangements with private providers for shoreside quarantine, medical facilities, and transportation.
These core elements will be adopted by all CLIA ocean-going cruise line members. CLIA said in a statement: “Guided by world-class experts in medicine and science, CLIA and its ocean-going cruise line members have outlined a pathway to support a phased-in, highly-controlled return to passenger service in the Caribbean, Mexico and Central America with protocols that promote the health and safety of passengers, crew and the communities visited.
“The core elements mirror the successful resumption of cruising in other parts of the world and include 100 per cent testing of passengers and crew prior to boarding — a travel industry first. Initial cruises would sail on modified itineraries under stringent protocols that encompass the entirety of the cruise experience, from booking to debarkation. With support and approval of regulators and destinations, cruises could feasibly begin during the remainder of 2020.”
Informed by leading scientists, medical experts, and health authorities, the core elements are the product of extensive work by CLIA ocean-going cruise lines and their renowned teams of science and medical experts, including the recommendations from the Healthy Sail Panel established by Royal Caribbean Group and Norwegian Cruise Line Holdings, as well as MSC’s Blue Ribbon group and Carnival Corporation’s collection of outside independent experts.
Other considerations included the effective protocols developed for the successful sailings in Europe by MSC Cruises, Costa, Tui Cruises, Ponant, Seadream, and others.
These core elements will be continuously evaluated and adjusted against the current state of the Covid-19 pandemic, as well as the availability of new prevention, therapeutics, and mitigation measures.
Avani Hotels & Resorts has welcomed six new general managers to its team, who will head up properties in Asia and the Middle East.
Slated to open early 2021, Avani Doc Let Resort in Vietnam has welcomed Dennis Gordienko to the role of general manager.
Gordienko first joined the Minor group in 2015 as cluster resident manager at Anantara Maldives. Prior to that, he was executive assistant manager leading the pre-opening of Amari Dhaka in Bangladesh. In 2019, he took the pre-opening helm at FCC Angkor by Avani prior to being reassigned to Avani Doc Let Resort.
The Ukrainian started his hospitality career as an F&B intern in Antalya, Turkey, with Sheraton Hotels & Resorts in 2003. Since then, he has worked in London and also his native country within F&B and rooms departments with international brands such as Radisson, InterContinental Hotels Group, and Fairmont Hotels & Resorts.
He then moved to YTL Hotels – Small Luxury Hotels, where he was general manager of Gaya Island Resort, before moving to Vistana Penang Bukit Jambul in the same capacity.
In another Vietnam appointment, Beatrice Ellis has taken the helm at Avani Hai Phong Harbour View Hotel.
Ellis joins the hotel in a newly-promoted role from Anantara Hoi An Resort, where she has been based since 2017, starting as executive assistant manager and, for the last year, as the resort manager.
The South African brings more than 18 years of international experience in the hospitality industry, spending the previous six years with Minor Hotels in both the Maldives and Vietnam.
Over in Cambodia, Michael Robinson has been named the new general manager of FCC Angkor by Avani.
Robinson’s decade-long career in hospitality has seen him work across the US, Middle East and Asia, starting with a trainee role with Hyatt Regency La Jolla in San Diego. In 2009, he moved to the Middle East as pre-opening assistant manager – front office with Grand Hyatt Doha in Qatar.
In 2011, Robinson joined Park Hyatt Dubai as assistant front office manager, followed by a promotion to the role of front office manager a couple of years later. The New Zealand national then relocated to Vietnam in 2016 to work as director of rooms for Caravelle Saigon in Ho Chi Minh City. Later in the year, he was promoted to his first general manager role for the same property – his last assignment prior to joining Minor Hotels.
Moving onto Malaysia, Avani Sepang Goldcoast Resort has welcomed Yogeswaran Veerasamy as its new general manager.
A Malaysian national, Veerasamy brings over two decades of hospitality experience across Asia and the Middle East. A seasoned hotelier with a strong background in F&B, he began his hospitality career in 1996 at the Raffles Hotel Singapore. Between 1999 and 2008, he held various F&B leadership roles at hotels such as The Ritz-Carlton, Kuala Lumpur in Malaysia; The Fullerton Hotel Singapore; and Raffles Grand Hotel d’Angkor in Cambodia.
Veerasamy was subsequently promoted to executive assistant manager of F&B at The Westin Hyderabad Mindspace in India in 2008. Between 2012 and 2017, he held hotel manager roles at W Singapore Sentosa Cove and The Grand Copthorne Waterfront Singapore, before taking on a general manager role in 2017 at The Hard Rock Hotel Desaru Coast.
Before joining Minor Hotels, Veerasamy was general manager for M Social Hotel Singapore.
Next up in South Korea, Avani Central Busan Hotel has appointed BK Kwon as the property’s general manager.
The South Korean has worked across Europe, Asia and Australia over a career spanning 15 years. Starting as a trainee with Conrad Hotel Bangkok in Thailand, he was promoted to assistant F&B manager in 2006. Between 2008 and 2011, he was based at Parmelia Hilton Perth Hotel in Australia serving as conference & banqueting operations manager, before being promoted to executive housekeeper, and finally, hotel operations manager.
In 2011, Kwon relocated back to South Korea to join Hilton Namhae Golf & Spa Resort as director of operations, followed by a stint at Haevichi Hotel and Resort Jeju as general manager from 2014. Prior to joining Minor Hotels, he was executive director – hotel business division for Haevichi Hotel & Resort Corporation.
Lastly, in the UAE, Georges Farhat has been appointed as general manager for the Avani Palm View Dubai Hotel & Suites, slated to open in 4Q2020.
With more than 25 years of hospitality experience and a strong background in operations, Farhat brings a wealth of knowledge to this role from his previous positions with InterContinental Hotel Group.
Farhat’s first foray into hospitality was in 1994 with the Crown Plaza Dubai Hotel as a management trainee, and he rose through the ranks in both commercial and rooms division. In 2007, he was appointed the property’s hotel manager, followed by his first general manager assignment in 2014. Most recently, Farhat was the opening general manager for the Crown Plaza Dubai Marina.