TTG Asia
Asia/Singapore Saturday, 28th March 2026
Page 940

Towards a greener hospitality experience

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The fifth floor of the hotel is dedicated to wellness pursuits and health offerings

Brought to you by Pan Pacific Hotels Group

Taking sustainable hospitality up a notch, Parkroyal Collection is the latest brainchild of UOL Group Limited and hotel subsidiary Pan Pacific Hotels Group Limited (PPHG).

The brand targets those with a sense of purpose and responsibility at heart, by demonstrating that sustainability and modern lifestyles can integrate through conscious design and efforts.

Singapore’s first hotel-in-a-garden 

A landmark in the heart of Singapore’s vibrant Chinatown, Parkroyal Collection Pickering (previously Parkroyal on Pickering) pioneers a unique ‘hotel-in-a-garden’ design concept, setting more than 15,000m2 of lush greenery against a stunning aquamarine facade in reflecting a modern interpretation of the Hanging Gardens of Babylon.

Sky gardens are inspired by rice terraces in Bali – Photo: Patrick Bingham Hall

The cantilevered skygardens lining the facade and vertical green walls are irrigated with a gravity-driven rainwater harvesting system, which switches to recycled water when there is insufficient rainwater.

Other eco-friendly operation practices include light and motion sensors in managing energy consumption; using resusable bottles for in-house filtered drinking water; ceasing single-use plastics across the hotel since 2019; and natural ventilation in two-thirds of the hotel, thereby relying lesser on air-conditioning.

Guestrooms feature vanity tops, sinks and bathtubs made from recycled composite stones and granite – Photo: Patrick Bingham Hall

Committed to provide a holistic experience for guests, the hotel has dedicated an entire floor to wellness – from an infinity pool to a 300m garden walk – to locally-sourced and organic plant-based dining options from its own herb garden, to green meetings and weddings.

Lime Restaurant’s no-meat-no-problem plant based menu

Diners craving for a guilt-free indulgence can look forward to Lime Restaurant’s vegan a la carte menu featuring interesting takes on plant-based dishes, or feast on the sumptuous buffet spread of international and local delights. Don’t miss the opportunity to try out their creatively themed buffets – the ever-changing menus are only available for a selected period of time – blink and you’ll miss it!

The hotel’s green credentials have bagged many awards, including being named as one of the 50 Most Influential Tall Buildings of the Last 50 Years by The Council on Tall Buildings and Urban Habitat; Asia’s Leading Green Hotel at the World Travel Awards 2020 for the sixth consecutive year; as well as picking up a nomination for World’s Leading Green Hotel, an award which the hotel has claimed for the last two consecutive years.

Sparking that joie de vivre

COLLECTION Marina Bay room

Following a complete makeover to the former Marina Mandarin, Parkroyal Collection Marina Bay will join PPHG’s global portfolio of nearly 50 hotels, resorts, and serviced residences on December 1, 2020. The 583-room hotel will also bear the brand’s iconic design, eco-friendly practices, and focus on well-being.

A soaring landscaped wall greets visitors at the entrance

While Parkroyal Collection Pickering highlights external landscaping, the greenery is brought inside Parkroyal Collection Marina Bay, birthing the first garden-in-hotel concept in Singapore.

Prepare to be wowed by a 13m high vertical wall flanked by raised planters to create a panoramic view of a forest, if you haven’t already been taken in by the warm welcome at the entrance.

A skybridge simulates an immersive treetop experience at the iconic atrium

Retaining its cinematic 21-storey indoor atrium designed by the neo-futuristic American architect John Portman – one of the largest in South-east Asia – guests are set for an immersive treetop experience as they cross the sky bridge on level four to a lush garden with sculptural pavilions inspired by bird nests, setting the scene for a noctural rainforest ambience.

Sculptural pavilions are inspired by birds’ nests, providing an enclave for guests to relax

Stepping up with its sustainability commitment, a giant skylight made with UV-treated glass bathes the entire hotel in natural lighting; guestrooms will be fitted with water filters to discourage the use of disposable plastic water bottles; premium bath amenities that are paraben-and-cruelty-free will be offered; as well as deriving guest amenities (e.g. toothbrushes and eating utensils) from environmental-friendly materials such as corn-starch.

 

Peppermint, the all-day dining restaurant, framed by glass greenhouses allows guests to dine right next to nature.

And what is a transformation without ramping up its gastronomic offerings? From Cantonese to Halal concepts, open kitchens to greenhouse-inspired private dining areas, refreshing takes on signature dishes and sustainably sourced ingredients will certainly capture diners’ imagination.

Sustainbly-and locally sourced ingredients are used in creating renowned culinary delights

The brand new halal concept restaurant, Peppermint, welcomes all-day diners with an all-you-can-eat concept. Curated farm-to-table cuisine featuring distinct flavours from around the world will be served from its theatrical open kitchens to your table, or greenhouse-inspired private dining areas. Menus include plant-based options and the use of sustainably-and-local ingredients, noting the uptick on conscious eating.

Nestled in a garden oasis on level four, the Atrium Lounge replicates a rainforest canopy setting offering a nature-inspired afternoon tea, transforming into a whisky bar by night, serving over 90 variations to tantalise the tastebuds.

Let award-winning chef Edward Chong invoke your senses as he pairs traditional Cantonese cuisine with modern culinary techniques; heightening the experiential journey at the rejuvenated Peach Blossoms amid natural lighting, light woods, and a touch of oriental.

A dual-studio gym and spa will star alongside the mineral water pool in rejuvenating the body, mind and soul

For a worthy backdrop in the next social media post, jump right into the 25m outdoor mineral water swimming pool fitted with fibre optic lights at the base, which gives one an illusion of swimming amongst a galaxy of twinkling stars.

To depart from the humdrum of everyday life and elevate your sense of well-being, visit Parkroyal Collection Hotels & Resorts.

 

 

ASITA’s internal rift deepens as new chairman appointed

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Following the lawsuit by the Jakarta and Bali chapters of the Association of the Indonesian Tours and Travel Agencies (ASITA) against their national board for making a new registration certificate for the association on the sly, the ASITA Saviour Assembly recently held an extraordinary national congress to form a national board for the ASITA 1971 version (ASITA 71).

With around 300 participants from 23 regional chapters, the extraordinary national congress has elected Artha Hanif, the president director of Thayiba Tora Tours & Travel, as the national chairman of ASITA 71.

Dispute within ASITA grows with the association’s 1971 version forming its own national board

Following the move, Indonesia’s biggest travel association now faces a split in leadership: the ASITA 71 and ASITA (2016 version) led by Nunung Rusmiati, dragging the association into a deeper internal rift.

During the inauguration, Artha said that his new position is “an extraordinary test for him amid the internal brawl”.

Three pressing issues that he will undertake from now through 2024 are restoring the organisation’s internal management, synergising members’ potentials and products across the country, and introducing ASITA 71 Central Board and its new programmes to the Ministry of Tourism and Creative Economy as well as domestic and foreign business partners.

He said that ASITA 71 had closed the door of reconciliation to members from ASITA, and would not lure Nunung’s followers to join the newly-formed association.

“There will be no reconciliation ever. If there was a reconciliation, it was supposed to take place before the extraordinary national congress. ASITA 71 and ASITA have different rules and internal bylaws… We will walk separately and compete fairly,” he told TTG Asia.

Budijanto Ardijansyah, vice chairman of ASITA, said he does not expect any reconciliation between the two parties, and that the association would follow the ongoing legal process for the registration certificate case.

However, the fact that the court had yet to make a final and binding ruling over the registration certificate case made him question the legality of ASITA 71 and its congress.

Calling the extraordinary national congress a “joke”, Budijanto said the board has instructed its “thousands” of members not to join the “illegal” gathering. “As we later could see, the participation was low,” he added.

Commenting on this, Artha said due to the urgency, existing members had decided to organise the event immediately to avoid a leadership vacuum.

In response, leaders of ASITA have reported two ASITA 71 members, including Ben Sukma, head of manner supervisory board, to the police, alleging trademark infringement for forging ASITA’s letterhead in the invites they sent out to members for the extraordinary national congress.

Ben, responding to the allegations, said he had the right to use the name ASITA as the head of the association’s Advisory Board, making him of higher ranking than chairman Nunung.

New hotels: Crowne Plaza Sydney Darling Harbour; The Tokyo Edition, Toranomon, and more

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Crowne Plaza Sydney Darling Harbour

Radisson Blu Bali Uluwatu welcomes new GM

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Raj Jadhav has been appointed general manager of the clifftop resort Radisson Blu Bali Uluwatu, the first Radisson Blu property in Indonesia.

Taking the reins in these unprecedented times, his focus is on the wellbeing of the team, while ensuring the resort’s readiness to welcome its guests with new safety protocols.

Jadhav started his hospitality career in India as a young executive, before moving to Dubai to take on the role of a health and safety manager.

He first joined Radisson Hotel Group (RHG) in 2001 at the Radisson Blu Hotel & Spa Galway (now The Galmont Hotel & Spa) in Ireland, where he rose through the ranks to become the overall supervisor for the hotel’s operational departments. He then achieved his general manager title at Park Inn by Radisson in Nevsky, Russia.

In 2014, Jadhav moved to Kenya to lead the Sarova Whitesands Beach Resort & Spa in Mombasa, before returning to RHG as general manager of Radisson Lampung Kedaton, where he was also responsible for the opening of the hotel.

JW Marriott Singapore, The St. Regis Singapore make trio of sales and marketing appointments

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From left: Audrey Seow; Marisa Ng; Nicole Ann Chew

JW Marriott Singapore South Beach and The St. Regis Singapore have announced the clustering of the sales and marketing departments for both properties.

Audrey Seow is now cluster director of sales & marketing, where she oversees and directs all aspects of sales and marketing activities of JW Marriott Singapore South Beach and The St. Regis Singapore.

From left: Audrey Seow; Marisa Ng; Nicole Ann Chew

A hospitality veteran with 18 years of experience, she has a solid track record in hotel sales for various international hotel management companies including Hyatt, Ritz Carlton and Westin.

Seow reports directly to Stephane Fabregoul, managing director of JW Marriott Singapore South Beach and The St. Regis Singapore, as well as Radu Cernia, general manager of The St. Regis Singapore.

Meanwhile, Marisa Ng has transitioned into her new role as cluster director of sales, where she is responsible for managing and leading the sales team across corporate sales, MICE and leisure functions. She reports directly to Seow.

With over 14 years of industry experience, Ng’s previous roles include stints with Accor, Banyan Tree and Conrad.

Lastly, Nicole Ann Chew has assumed the position of cluster director of marketing communications of JW Marriott Singapore South Beach and The St. Regis Singapore, where she is has been tasked with driving the brand presence for both properties.

In her new role, Chew also oversees the full spectrum of the marketing function, including communications, partnerships and brand management for both properties.

She brings extensive experience in the luxury hospitality industry having spent over eight years in progressive marketing roles.

Qantas, Sabre strengthen partnership to offer agents richer content

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Travelport inks six technology partnerships in APAC

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Effecting change in travel purpose

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There have been many predictions made at the peak of the Covid-19 pandemic about how travel and tourism would return when borders reopen. The most popular vision is that travellers, having had the chance to reflect on life during the lockdown, would approach travel and tourism with greater responsibility, choosing to spend their money with sustainable hospitality suppliers and to give back positively to destinations they visit.

This virtuous rebound expectation has yet to be fulfilled. Travellers in general who have resumed their holidays, albeit locally, are mostly going for convenient resort locations or the best deal in town. On the other extreme end, ultra-lux holiday-makers are favouring ‘safecations’ – worry-free sojourns offered through exclusive resort buyouts to ensure the ultimate in safe distancing.

Perhaps it is still early days in travel and tourism recovery – some Asian governments are still swinging back and forth on movement restrictions as new waves of infections emerge, making it a challenge to plan a decent trip. Perhaps when conditions are more conducive for a stable recovery may we then see a true appetite and intention of travel taking shape.

I maintain a degree of doubt that mankind will emerge from this pandemic with a revolutionary awakening that travel is a privilege and travellers must give back positively to destinations and natives they interact with. Instead, I expect this change to start small – with the luxury travel segment. After all, the wealthy have been ahead of other traveller segments in discovering the joy of transformational and meaningful travel. They have long graduated from the need to grab the most shots at destination landmarks, or to brag about having been there and done that.

An effective agent of change, I believe, is the travel supplier community. A consistent move towards sustainable and responsible travel needs to start with programming, by ensuring that featured activities and contractors support host destinations, communities and local conservation efforts in some form.

There is no need for a quantum leap in travel and tourism habits; small changes today can still be beneficial tomorrow.

Karen Yue is group editor of TTG Asia Media. She sets the editorial direction for the company’s stable of travel trade titles and platforms, and produces content for them as well.

SIA offers training to external firms

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In its latest initiative to diversify its revenue streams, Singapore Airlines (SIA) has created a new arm that will offer training programmes to external businesses and organisations.

The new division, which is called the Singapore Airlines Academy, will train participants in the broad areas of service excellence, operational excellence, organisational innovation, and digital transformation.

Singapore Airlines leverages in-house skills and competencies to offer training to external businesses

The Academy will tap on “the wide range of globally recognised skills and competencies that exists within SIA” as well as “the decades of experience that has been accumulated by SIA staff”, the airline said.

Training packages can be customised to meet the requirements of individual companies. Conducted by the flag carrier’s trainers, courses that will be offered include Service Excellence and Leadership, Handling Challenging Customers, and Innovation Programme and Playbook.

SIA began offering external courses this September, when it collaborated with Singapore’s Khoo Teck Puat Hospital on a customised training programme for its patient care officers.

Vanessa Ng, SIA’s senior vice president of human resources, said: “SIA receives many requests from organisations wanting to know how we have attained our reputation for industry-leading service and operational excellence, and to better understand how we achieved our successful digital transformation.

“Our focus on people development and investment in training has been key to achieving these world-class standards. We are happy to share our competencies by offering specialised training programmes to external organisations. This would also allow us to contribute to Singapore’s national goal of reskilling and upskilling the country’s workforce.”

Singapore-Hong Kong bubble spurs Christmas travel bookings

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Last month’s announcement that Hong Kong and Singapore have reached an in-principle agreement to establish a bilateral air travel bubble, which would restart leisure travel between them, triggered an immediate release of pent-up demand, according to research by ForwardKeys.

In the week that followed, flight searches for travel from Singapore to Hong Kong, which had been flat since the beginning of the Covid-19 crisis, soared to 50 per cent of 2019 levels, while bookings jumped to 30 per cent.

Uplift in flight bookings from Singapore to Hong Kong is triple that of those in the opposite direction following the announcement of the Singapore-Hong Kong travel bubble, according to ForwardKeys data; a couple walking along Avenue of Stars in Hong Kong this October pictured

The main focus of travellers’ interest is the Christmas holiday period, with the peak dates for flight searches to Hong Kong covering the weeks of December 10, 17 and 24. When it comes to tickets, travel has been booked throughout December, with 18-25 being the peak travel dates. Unsurprisingly, the vast majority of people (over 80 per cent) will be travelling for leisure or to visit friends and relatives.

Deeper analysis by ForwardKeys suggests that tourism-dependent retailers based in Hong Kong are likely to be significantly happier than their counterparts in Singapore as the immediate uplift in flight bookings from Singapore to Hong Kong is more than three times higher than in the opposite direction.

The Singapore-Hong Kong travel bubble agreement, which is expected to launch this month, comes after the pandemic forced Singapore and Hong Kong to close their borders to all foreign travellers on March 23. Since then, it has been almost impossible to fly between the two places (or anywhere else) and hardly anybody has been searching or booking travel.

Jameson Wong, APAC director, ForwardKeys, commented: “This bilateral air travel bubble is a milestone arrangement as it will be the first moment international leisure travel is permitted again in our region. The immediate rush of bookings is significant because it proves that people want to travel and they will travel, as soon as the right safety protocols are put in place and government-imposed travel restrictions are lifted.

“Our findings will provide a much-needed breath of fresh air and hope to the multitude of businesses and individuals that rely on travellers for income. We can expect material gains in travel demand, certainly more than what we are tracking right now, when the policy is implemented and when the precise details of the Singapore-Hong Kong travel bubble are announced. I am confident that other countries in the region will see this as a case study to guide their own travel facilitation initiatives in the near future.”