TTG Asia
Asia/Singapore Sunday, 28th December 2025
Page 897

ASITA’s internal rift deepens as new chairman appointed

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Following the lawsuit by the Jakarta and Bali chapters of the Association of the Indonesian Tours and Travel Agencies (ASITA) against their national board for making a new registration certificate for the association on the sly, the ASITA Saviour Assembly recently held an extraordinary national congress to form a national board for the ASITA 1971 version (ASITA 71).

With around 300 participants from 23 regional chapters, the extraordinary national congress has elected Artha Hanif, the president director of Thayiba Tora Tours & Travel, as the national chairman of ASITA 71.

Dispute within ASITA grows with the association’s 1971 version forming its own national board

Following the move, Indonesia’s biggest travel association now faces a split in leadership: the ASITA 71 and ASITA (2016 version) led by Nunung Rusmiati, dragging the association into a deeper internal rift.

During the inauguration, Artha said that his new position is “an extraordinary test for him amid the internal brawl”.

Three pressing issues that he will undertake from now through 2024 are restoring the organisation’s internal management, synergising members’ potentials and products across the country, and introducing ASITA 71 Central Board and its new programmes to the Ministry of Tourism and Creative Economy as well as domestic and foreign business partners.

He said that ASITA 71 had closed the door of reconciliation to members from ASITA, and would not lure Nunung’s followers to join the newly-formed association.

“There will be no reconciliation ever. If there was a reconciliation, it was supposed to take place before the extraordinary national congress. ASITA 71 and ASITA have different rules and internal bylaws… We will walk separately and compete fairly,” he told TTG Asia.

Budijanto Ardijansyah, vice chairman of ASITA, said he does not expect any reconciliation between the two parties, and that the association would follow the ongoing legal process for the registration certificate case.

However, the fact that the court had yet to make a final and binding ruling over the registration certificate case made him question the legality of ASITA 71 and its congress.

Calling the extraordinary national congress a “joke”, Budijanto said the board has instructed its “thousands” of members not to join the “illegal” gathering. “As we later could see, the participation was low,” he added.

Commenting on this, Artha said due to the urgency, existing members had decided to organise the event immediately to avoid a leadership vacuum.

In response, leaders of ASITA have reported two ASITA 71 members, including Ben Sukma, head of manner supervisory board, to the police, alleging trademark infringement for forging ASITA’s letterhead in the invites they sent out to members for the extraordinary national congress.

Ben, responding to the allegations, said he had the right to use the name ASITA as the head of the association’s Advisory Board, making him of higher ranking than chairman Nunung.

New hotels: Crowne Plaza Sydney Darling Harbour; The Tokyo Edition, Toranomon, and more

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Crowne Plaza Sydney Darling Harbour

Radisson Blu Bali Uluwatu welcomes new GM

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Raj Jadhav has been appointed general manager of the clifftop resort Radisson Blu Bali Uluwatu, the first Radisson Blu property in Indonesia.

Taking the reins in these unprecedented times, his focus is on the wellbeing of the team, while ensuring the resort’s readiness to welcome its guests with new safety protocols.

Jadhav started his hospitality career in India as a young executive, before moving to Dubai to take on the role of a health and safety manager.

He first joined Radisson Hotel Group (RHG) in 2001 at the Radisson Blu Hotel & Spa Galway (now The Galmont Hotel & Spa) in Ireland, where he rose through the ranks to become the overall supervisor for the hotel’s operational departments. He then achieved his general manager title at Park Inn by Radisson in Nevsky, Russia.

In 2014, Jadhav moved to Kenya to lead the Sarova Whitesands Beach Resort & Spa in Mombasa, before returning to RHG as general manager of Radisson Lampung Kedaton, where he was also responsible for the opening of the hotel.

JW Marriott Singapore, The St. Regis Singapore make trio of sales and marketing appointments

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From left: Audrey Seow; Marisa Ng; Nicole Ann Chew

JW Marriott Singapore South Beach and The St. Regis Singapore have announced the clustering of the sales and marketing departments for both properties.

Audrey Seow is now cluster director of sales & marketing, where she oversees and directs all aspects of sales and marketing activities of JW Marriott Singapore South Beach and The St. Regis Singapore.

From left: Audrey Seow; Marisa Ng; Nicole Ann Chew

A hospitality veteran with 18 years of experience, she has a solid track record in hotel sales for various international hotel management companies including Hyatt, Ritz Carlton and Westin.

Seow reports directly to Stephane Fabregoul, managing director of JW Marriott Singapore South Beach and The St. Regis Singapore, as well as Radu Cernia, general manager of The St. Regis Singapore.

Meanwhile, Marisa Ng has transitioned into her new role as cluster director of sales, where she is responsible for managing and leading the sales team across corporate sales, MICE and leisure functions. She reports directly to Seow.

With over 14 years of industry experience, Ng’s previous roles include stints with Accor, Banyan Tree and Conrad.

Lastly, Nicole Ann Chew has assumed the position of cluster director of marketing communications of JW Marriott Singapore South Beach and The St. Regis Singapore, where she is has been tasked with driving the brand presence for both properties.

In her new role, Chew also oversees the full spectrum of the marketing function, including communications, partnerships and brand management for both properties.

She brings extensive experience in the luxury hospitality industry having spent over eight years in progressive marketing roles.

Qantas, Sabre strengthen partnership to offer agents richer content

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Travelport inks six technology partnerships in APAC

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Effecting change in travel purpose

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There have been many predictions made at the peak of the Covid-19 pandemic about how travel and tourism would return when borders reopen. The most popular vision is that travellers, having had the chance to reflect on life during the lockdown, would approach travel and tourism with greater responsibility, choosing to spend their money with sustainable hospitality suppliers and to give back positively to destinations they visit.

This virtuous rebound expectation has yet to be fulfilled. Travellers in general who have resumed their holidays, albeit locally, are mostly going for convenient resort locations or the best deal in town. On the other extreme end, ultra-lux holiday-makers are favouring ‘safecations’ – worry-free sojourns offered through exclusive resort buyouts to ensure the ultimate in safe distancing.

Perhaps it is still early days in travel and tourism recovery – some Asian governments are still swinging back and forth on movement restrictions as new waves of infections emerge, making it a challenge to plan a decent trip. Perhaps when conditions are more conducive for a stable recovery may we then see a true appetite and intention of travel taking shape.

I maintain a degree of doubt that mankind will emerge from this pandemic with a revolutionary awakening that travel is a privilege and travellers must give back positively to destinations and natives they interact with. Instead, I expect this change to start small – with the luxury travel segment. After all, the wealthy have been ahead of other traveller segments in discovering the joy of transformational and meaningful travel. They have long graduated from the need to grab the most shots at destination landmarks, or to brag about having been there and done that.

An effective agent of change, I believe, is the travel supplier community. A consistent move towards sustainable and responsible travel needs to start with programming, by ensuring that featured activities and contractors support host destinations, communities and local conservation efforts in some form.

There is no need for a quantum leap in travel and tourism habits; small changes today can still be beneficial tomorrow.

Karen Yue is group editor of TTG Asia Media. She sets the editorial direction for the company’s stable of travel trade titles and platforms, and produces content for them as well.

SIA offers training to external firms

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In its latest initiative to diversify its revenue streams, Singapore Airlines (SIA) has created a new arm that will offer training programmes to external businesses and organisations.

The new division, which is called the Singapore Airlines Academy, will train participants in the broad areas of service excellence, operational excellence, organisational innovation, and digital transformation.

Singapore Airlines leverages in-house skills and competencies to offer training to external businesses

The Academy will tap on “the wide range of globally recognised skills and competencies that exists within SIA” as well as “the decades of experience that has been accumulated by SIA staff”, the airline said.

Training packages can be customised to meet the requirements of individual companies. Conducted by the flag carrier’s trainers, courses that will be offered include Service Excellence and Leadership, Handling Challenging Customers, and Innovation Programme and Playbook.

SIA began offering external courses this September, when it collaborated with Singapore’s Khoo Teck Puat Hospital on a customised training programme for its patient care officers.

Vanessa Ng, SIA’s senior vice president of human resources, said: “SIA receives many requests from organisations wanting to know how we have attained our reputation for industry-leading service and operational excellence, and to better understand how we achieved our successful digital transformation.

“Our focus on people development and investment in training has been key to achieving these world-class standards. We are happy to share our competencies by offering specialised training programmes to external organisations. This would also allow us to contribute to Singapore’s national goal of reskilling and upskilling the country’s workforce.”

Singapore-Hong Kong bubble spurs Christmas travel bookings

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Last month’s announcement that Hong Kong and Singapore have reached an in-principle agreement to establish a bilateral air travel bubble, which would restart leisure travel between them, triggered an immediate release of pent-up demand, according to research by ForwardKeys.

In the week that followed, flight searches for travel from Singapore to Hong Kong, which had been flat since the beginning of the Covid-19 crisis, soared to 50 per cent of 2019 levels, while bookings jumped to 30 per cent.

Uplift in flight bookings from Singapore to Hong Kong is triple that of those in the opposite direction following the announcement of the Singapore-Hong Kong travel bubble, according to ForwardKeys data; a couple walking along Avenue of Stars in Hong Kong this October pictured

The main focus of travellers’ interest is the Christmas holiday period, with the peak dates for flight searches to Hong Kong covering the weeks of December 10, 17 and 24. When it comes to tickets, travel has been booked throughout December, with 18-25 being the peak travel dates. Unsurprisingly, the vast majority of people (over 80 per cent) will be travelling for leisure or to visit friends and relatives.

Deeper analysis by ForwardKeys suggests that tourism-dependent retailers based in Hong Kong are likely to be significantly happier than their counterparts in Singapore as the immediate uplift in flight bookings from Singapore to Hong Kong is more than three times higher than in the opposite direction.

The Singapore-Hong Kong travel bubble agreement, which is expected to launch this month, comes after the pandemic forced Singapore and Hong Kong to close their borders to all foreign travellers on March 23. Since then, it has been almost impossible to fly between the two places (or anywhere else) and hardly anybody has been searching or booking travel.

Jameson Wong, APAC director, ForwardKeys, commented: “This bilateral air travel bubble is a milestone arrangement as it will be the first moment international leisure travel is permitted again in our region. The immediate rush of bookings is significant because it proves that people want to travel and they will travel, as soon as the right safety protocols are put in place and government-imposed travel restrictions are lifted.

“Our findings will provide a much-needed breath of fresh air and hope to the multitude of businesses and individuals that rely on travellers for income. We can expect material gains in travel demand, certainly more than what we are tracking right now, when the policy is implemented and when the precise details of the Singapore-Hong Kong travel bubble are announced. I am confident that other countries in the region will see this as a case study to guide their own travel facilitation initiatives in the near future.”

FAMILY FIRST AT INTERCONTINENTAL SINGAPORE

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Brought to you by Intercontinental Singapore

CHOOSE FAMILY FIRST AT INTERCONTINENTAL SINGAPORE WITH THE FAMILY FIRST STAYCATION PACKAGE THAT INVITES GUESTS TO GET AWAY WITHOUT GOING AWAY.

Embark on a family adventure and relax and recharge with your loved ones in the comfort of our spacious rooms and suites. Enjoy bonding time with family activities such as in-room movie night from our extensive DVD library and the young ones can look forward to specially designed amenities including mini bathrobes, slippers and more.

Additionally, take advantage of dining benefits including an a delectable breakfast showcase at Ash & Elm for two adults and two children; a three-course set dinner at award-winning Cantonese restaurant Man Fu Yuan or European brasserie Ash & Elm for two adults; and 20% savings on a la-carte food and beverage at selected restaurants.

Available for stays until 30 December 2020, guests may choose to luxuriate in the natural light-filled interiors of the guest rooms in the Main Tower that display a harmonious blend of textures and colours reflect hints of ethnicity inspired by the vibrant locale, or immerse in the lifestyle of a bygone era in the Heritage Wing. Taking inspiration from the Peranakan culture, Heritage Rooms and Suites feature furnishings representative of the Straits Chinese culture from timber floorings and duck egg blue panelling, to louvered windows and wooden shutters that overlook the narrow streets below.

The Family First Staycation Package starts from $280++, and includes:

  • Buffet breakfast for two adults and two children below the ages of twelve years at Ash & Elm
  • In-room kids’ teepee (subject to availability)
  • Three-course dinner prix-fixe menu at Man Fu Yuan or Ash & Elm for two adults
  • One main course and dessert from the Planet Trekkers Menu for two children below the ages of twelve years
  • Unlimited ice-cream from our traditional cart from 1300 – 1730 at The Lobby Lounge
  • In-room movie night from our extensive DVD library with popcorn and milkshakes
  • Kids bathroom amenities
  • Welcome kids’ amenities
  • 20% savings on ala-carte menu items at Ash & Elm, Man Fu Yuan and The Lobby Lounge, non-inclusive of seasonal offers, brunch menu or any other promotions
  • Extra bed for one child below the age of twelve years

To book, please visit https://singapore.intercontinental.com/offers/family-first or email sinhb-resvn@ihg.com.

Terms and Conditions: This promotion is valid for bookings and stays until 30 December 2020. Full pre-payment is required upon reservation and is non-transferable and non-refundable. Rates are subject to 10% service charge and prevailing government tax. Prior room reservation is required and subject to availability. This offer is not valid in conjunction with other offers or promotions.

For more information or to make a reservation, please speak with us at +65 6825 1000, email sinhb-resvn@ihg.com, or visit singapore.intercontinental.com.