TTG Asia
Asia/Singapore Wednesday, 4th February 2026
Page 870

Japan travel campaign to remain halted even after emergency lifts

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Nakamise Shopping street at Sensoji Temple with some people with masks during the outbreak of the coronavirus (COVID-19).

Japan will continue the suspension of its domestic travel subsidy programme, introduced to support its ailing tourism industry, even after the state of emergency covering numerous prefectures is fully lifted.

The country has been grappling with a third wave of Covid-19 infections since last December that prompted the national government to issue stay-at-home requests for residents in Tokyo and nine other heavily-populated areas. The government’s Go To Travel scheme, which may have facilitated the spread of Covid-19 in Japan according to several academic studies, was also postponed on December 28.

Several studies have linked Japan’s domestic travel campaign to the rise of Covid infections across the country

In recent days, however, Japan has shown signs of exiting the third wave, generating optimism for the hard-hit hospitality and travel sectors. The number of new Covid-19 cases has declined to about 1,200 per day, down from more than 7,000 new cases a day for consecutive days in mid-February.

In a further positive move, the state of emergency was lifted in Fukuoka, Osaka, Kyoto, Hyogo, Gifu and Aichi prefectures on March 1, one week before scheduled. Tokyo and its neighbours (Chiba, Kanagawa and Saitma), meanwhile, are slated to exit the emergency declaration status on March 7 if all Covid-19 risk assessment criteria are met.

Assessment of the Covid-19 spread in each prefecture is expected to be an important consideration as the government mulls the return of the Go To Travel programme. On February 28, government officials announced that the infection situation in each region would be analysed and through infection prevention measures taken before the programme is reinstated.

Still, with or without the domestic subsidy initiative in place, tourism attractions are hopeful that positive consumer sentiment resulting from the lifting of the state of emergency will entice visitors back. Moreover, local tourism is likely to revive first.

Alex Bradshaw, head of overseas business at traditional garden and stately home Sengan-en in Kagoshima City, said that its “immediate priority” is engaging its local market in Kagoshima Prefecture.

“We are cautiously expecting a slow and steady return of visitors with the lifting of the state of emergency and have, of course, kept strict measures for the prevention of Covid in place,” he said. “As a primarily outdoor attraction, we are in a good position to attract visitors looking to reconnect with nature and relax, (and) expect this to be a strength going forward.”

Sunway Resort undergoes US$60 million refurbishment

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A rendering of the new Family Fun Suite with its multiplayer game console and big screens

Sunway Resort (previously known as Sunway Resort Hotel & Spa), the flagship five-star property at Sunway City Kuala Lumpur, has embarked on a US$60 million transformation.

This will be the most extensive upgrade in its 25-year history, and when complete will sport redesigned and environmentally-friendly lodgings, an international celebrity chef restaurant, and a wide range of facilities.

A rendering of the new Family Fun Suite with its multiplayer game console and big screens

This project has been conceived and created by Nelson Yong, the chief principal designer of Sunway Design.

Throughout the property, every aspect of the guest experience will be enhanced by the latest technological solutions. This starts at reception, where contactless check-in and keyless room entry will streamline the arrival process. In every room and suite, travellers can stay connected with IPTV, IP telephones and complimentary high-speed Wi-Fi, along with motion sensor night lights.

The hotel will also introduce trained “Tech Butlers” who will be on hand to set up devices, offer demonstrations and deliver gadgets like the Harman Kardon headphones and nail dryer straight to the room. The high-tech environment extends to the bathrooms, which will feature a walk-in chromotherapy shower.

Many of the hotel’s technological upgrades will include advanced air-conditioning systems, smart curtains, solar panels, motion-sensor LED lighting and new water technologies to improve the property’s efficiency and sustainability ethos. Other sustainability efforts include abolishing plastic bags, and an onsite hydroponic farm that will supply produce to the resort’s restaurants.

There will also be room categories tailored to certain types of guest, such as business travellers, families and wellness seekers.

For example, the Business Suite features a fully-connected office area with amenities such as a printer, scanner, wireless chargers, USB ports and international sockets, while the Wellness Suite is equipped with in-room exercise equipment by Technogym, live online fitness coaching by Fitscovery, ambient lighting and a sound machine to assist sleeping. The Family Fun Suite meanwhile, boasts a multiplayer game console, big screens, and even a karaoke machine.

There will also be dedicated lounge spaces for guests. Business travellers will be able to head to the 20th Club Executive, while the Premium Leisure Club is dedicated to parents, who can relax with afternoon tea while their children play in the Wonderland Kids Club, which is located directly below and offers an array of educational activities.

Sunway Resort forms the centrepiece of Sunway City Kuala Lumpur, an integrated destination with entertainment zones including the Sunway Pyramid shopping mall, Sunway Lagoon theme park and Sunway Pyramid Convention Centre. Sunway Clio Hotel and Sunway Pyramid Hotel – Sunway Resort’s sister hotels were refurbished in 2016 and 2017 respectively, and the convention centre was upgraded in 2018.

Andaz Singapore gets new GM

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Andaz Singapore has welcomed German hotelier Stephan Karl as its newly-appointed general manager.

With a career spanning over 24 years, Karl first started at Hotel Bayerischer Hof in Lindau as an apprentice. Over the next decade, he rose through rooms, F&B and banqueting roles at Carlton Hotel St. Moritz, Sheraton Suites Galleria-Atlanta and Castle Hospitality & Catering in Heidelberg, south-west Germany.

In 2006, his Hyatt journey began at Hyatt Regency Mainz followed by other luxury properties such as Park Hyatt Dubai, Grand Hyatt Beijing and Park Hyatt Sydney. In 2018, he received the Hyatt Leadership Award for Americas as a testament to his broad-based experiences, and for playing a pivotal role in the opening of Andaz Mayakoba Resort Riviera Maya Mexico in 2016.

His tenure in the luxury hotel scene then led him to Vietnam. For close to two years, he was part of the pre-opening team for Hyatt Regency Nha Trang as general manager, before moving on to Andaz Singapore in the same capacity.

Tourists trickle into Sri Lanka after 10-month closure

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Tourism players fear that visa fee and stringent health protocols may deter foreign visitors to Sri Lanka

Sri Lanka is slowly picking up the pieces of tourism devastation as airport operations resume after a 10-month lockdown, with arrivals for January 2021 numbering just 1,682.

In January 2020, Sri Lanka welcomed 228,434 arrivals.

Arrivals climbed the following month, with 2,700 visitors between February 1 and 25, according to official data.

Scheduled flights from Kazakhstan and Ukraine are helping to lift tourism arrivals to Sri Lanka

Madhubani Perera, director at Sri Lanka Tourism Promotion Bureau, said tourism recovery is boosted by twice weekly scheduled flights from Kazakhstan and Ukraine to Sri Lanka’s second international airport in southern Hambantota.

Both services carry 200 passengers each every week.

In January 2021, Ukraine, Belarus, China, Russia and Germany were Sri Lanka’s top five international tourist source markets, with Ukraine accounting for 86.8 per cent of the total traffic largely due to an experimental month-long travel bubble involving 1,700 visitors prior to the airport’s reopening to foreign visitors.

Meanwhile, domestic tourism continues to keep hotels busy, especially during weekends.

“Our hotels are full on weekends, particularly during long weekends, with local guests. This is paying for our staff salaries and electricity bills,” said Hiran Cooray, chairman of Jetwing Symphony Hotels.

He hoped that foreign arrivals would pick up in summer (May/June), particularly from the UK as citizens would have been vaccinated by then. The UK was once Sri Lanka’s biggest source market.

He also suggested that Sri Lanka relax arrival guidelines to allow vaccinated tourists into the destination without PCR tests and other regulations.

While Sri Lanka does not enforce a mandatory quarantine on arrival, all visitors must get visas online with confirmed hotel bookings, pre-purchased PCR tests and a mandatory Covid-19 insurance cover providing US$50,000 worth of hospitalisation or medical bills for a month. All arrivals must present a valid PCR test taken 96 hours before arrival.

Locals are not allowed to mingle with tourists while there are 20 locations to visit by tourists travelling in a bubble.

A hotel manager from Kandy, a city famed for a sacred Buddhist temple and an annual street pageant featuring dozens of elephants that is popular with tourists, said this was the time for the industry to bring in fresh thinking and new tourist locations.

“This is a near-50 year-old product which hasn’t changed, where tourists are taken on the same routes to see the same places,” he remarked.

Discova Asia gets ChildSafe certification

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Global destination management specialist Discova has obtained the ChildSafe certification for its Asian teams and destinations, signifying the company’s commitment to protecting the well-being of children through responsible travel initiatives.

In an interview with TTG Asia, Michaela Connor, regional peopleworks leader for Discova, noted that there are many instances where child abuse could happen within tourism.

Discova’s team in Saigon has been ChildSafe certified along with other colleagues across Asia

“Largely, the abuse is a result of exploitation. One of the most common scenarios is found in orphanage tourism. Here, the children themselves become a tourist attraction as their disadvantage is exploited for the financial gain of others. Another shocking example, which gained significant media coverage, involves several cases where tourists have been targeted by locals using ill-looking children as emotional leverage. The claim being that the adult in this scenario wants some money to buy powdered milk formula for their child,” shared Connor.

“These are just two examples where tourists unwittingly support the exploitation of children. By thoroughly training all our staff, specifically our guides, we can give the best advice to our passengers and take the appropriate action to ensure exploitation and abuse is reported in the correct way,” she added.

Connor reflected that being able to influence customers towards child-safe behaviour may be the most difficult to enforce as part of upholding ChildSafe guidelines. “If, for example, we advise customers not to take photographs of local children, by law we cannot enforce this or take the camera off them. We can do our best to educate and influence a change in behaviour and that is always challenging no matter where you are in the world or industry you are in,” she explained.

Discova’s existing relationship with the ChildSafe Movement in Asia made training and certification a natural progression.

“Rolling out training across all our destinations in Asia was always going to be a big job so having some history with the organisation’s practises helped a lot,” said Connor.

Prior to certification, 12 Discova employees volunteered as ambassadors to represent ChildSafe within and outside of Discova. They undertook four assignments that expanded their subject matter knowledge prior to a virtual training course.

The virtual training course, led by Marie Duong, ChildSafe international coordinator, detailed seven ChildSafe tips for travellers and case studies the ambassadors could work on together. Post training, Discova employees sat for an exam and had three weeks to prepare to deliver parts of the same training and be assessed by Duong.

Upon passing the virtual training, exam and live assessment, these Discova employees were granted approval to train the rest of the Discova team.

In response to a question about tracking adherence to the programme, Conner said strategies are in place to raise awareness among partners, suppliers and local communities and to ensure staff are aware of guidelines.

“There will be monthly communications to all employees of what we have achieved that month related to ChildSafe and yearly refreshers and exams to test knowledge,” she added.

There are plans to take training to the Americas and the programme will be tailored to each destination.

Emirates puts inflight privacy up for sale

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Oakwood brings two Unlimited Collection hotels to life this month

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Grand Park Kodhipparu beckons holiday-makers this Easter

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Grand Park Kodhipparu, Maldives is offering an Easter Getaway package for families, which comes with free bed and breakfasts for children under nine and festive amenities.

Available for a stay period from March 15 to April 30, 2021, the package includes 20 per cent off on speedboat transfers, daily breakfast and dinner for two adults at all-day dining restaurant The Edge; a bottle of house wine upon arrival; an Easter Chocolate amenity; couples mixology class; and one-time four-course set dinner with a complimentary bottle of wine for two people at the award-winning, Firedoor restaurant.

Ocean pool villas at Grand Park Kodhipparu, Maldives

The resort promises six exclusive benefits for direct bookings – best rate guarantee, exclusive member’s rate for Park Rewards members, flexibility, pre-arrival requests assistance, free Wi-Fi during stay, and a tree planted under the hotel group’s Room for Trees programme with every booking made through its website.

Myanmar’s tourism players call for solidarity after military coup

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Hotels on sale in Indonesia belie optimistic outlook for sector

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The prospects for Indonesia’s hospitality sector may be less grim than painted in recent media reports on more hotels closing or going up for sale amid the pandemic, with major property consultants saying that they are not seeing an uptick in hotel sales within the country.

On the contrary, a flurry of new hotel openings across the country proves that demand remains strong.

Long-term outlook for Indonesia’s hotel industry remains bright

Aldi Garibaldi, senior associate director of capital markets & investment services at Colliers International Indonesia, said selling property assets would usually occur when lenders were putting significant pressure on borrowers.

“There are steps to take to sell a property and (hotel owners) will usually hire a consultant to manage the process – which we are not seeing happening,” he said.

Corey Hamabata, senior vice president for Asia Pacific investment sales at JLL Hotels and Hospitality Group, said: “I would counter (news reports that many hotels in Indonesia are up for sale) with the question: ‘How many properties have we actually seen being transacted in this environment?’ As far as we are aware, (there have) been very few.”

Historically, in times of crisis, sales activity of real estate businesses slows down significantly because there is a lot of uncertainty among buyers and sellers. “We saw this last year when Asia-Pacific transaction volumes were down by nearly 60 per cent year-on-year,” Hamabata said.

Unlike the global economic crisis 12 years ago where lenders were forcing borrowers to sell their assets, Hamabata was not seeing that same storyline unfold amid the pandemic so far.

He also saw that hotels in Indonesia were not performing too badly – thanks to its huge domestic market – such that it would trigger hotel owners to sell their properties.

As such, the move by a handful of hotel owners to sell their properties in Indonesia was more likely due to strategic reasons, such as finding better opportunities to invest elsewhere, he said.

As well, the occurrence of new hotel openings in Indonesia indicates that there are opportunities in the market, said Satria Wei, managing partner at Hotelivate. “In fact, I am handling a couple of hotels which are preparing to open this month. Investors would not dare do so unless they see an opportunity,” he added.

Satria also noted that Indonesia’s hotel industry had started to recover last October-November. “It slowed down again (due to activity restrictions), but this proves that demand and opportunity are still there,” he said.