TTG Asia
Asia/Singapore Sunday, 22nd March 2026
Page 861

Indonesia hotel price war stirs debate on rate controls

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Hotels in Indonesia have triggered a severe price war in a bid to stimulate domestic demand amid the pandemic, but the government and hotel associations do not see imposition of ceiling prices over room rates as a way out.

In a dialogue with the media in Jakarta, Artotel Group COO Eduard Pangkerego flagged falling average room rates in spite of rising occupancies across the group’s hotels, apart from those in Bali.

Hotels in Indonesia drop room rates in a bid to boost domestic demand

“The problem lies in the fact that many (upscale) hotels have dropped their rates, pressing down the lower categories. (The impact might not be so great) for the budget properties as their pricings are already low and their overhead costs are also low,” he said.

However, it’s a different story for mid-scale properties. While some upscale hotels have slashed room rates to as low as 800,000 rupiah (US$55), those in the mid-scale categories are unable to push down prices further due to their high overhead costs, putting them at a disadvantage, according to Eduard.

As such, he called on the government to regulate hotel prices so that properties can compete on a level playing field.

He questioned why authorities can impose price controls on airlines and even taxis, and not extend the same policy for accommodations.

In response, Sandiaga Uno, minister of tourism and creative economy, said hotel prices are determined by occupancy levels which differ from city to city, making it difficult to regulate hotel prices.

Some stakeholders in the country have also pushed back on Eduard’s proposal for authorities to set price caps on hotels.

Maulana Yusran, deputy chairman of Indonesian Hotel and Restaurant Association (IHRA), said undercutting prices is unavoidable as a way for hotels to survive during the pandemic.

“In this situation, all hotels are struggling to survive, and their target right now is not to make profits, but to break even (and) they have to lower prices to do so,” he said.

Satria Wei, managing director of Hotelivate Indonesia, is also against the government regulating hotel prices as room rates are determined by not just the property’s facilities but also creation of experiences to achieve guest satisfaction.

Singaporeans find planning post-pandemic trips stressful

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A recent survey by Expedia showed that Singapore travellers are hesitant about hitting the road again, with majority having put off booking holidays abroad due to stress associated with post-pandemic travels.

According to Expedia’s Travel Companions Report, which surveyed 2,000 adult respondents in Singapore last month, half of Singaporeans (50 per cent) feel stressed about booking their next international trip. In fact, 71 per cent have put off hitting “book” at least once as they felt overwhelmed while planning their next trip, and estimate that they need over nine hours to plan a trip.

Half of Singaporeans feel stressed at the thought of booking their next big trip: Expedia survey

When it comes to getting back out there, travellers noted the need to know everything about Covid-19-related travel procedures, tests and clearances all in one place as a priority (63 per cent), followed by having access to all travel-related information, including restrictions, guidelines, and processes for each country in a single place (56 per cent); having all final costs of their booking shown upfront rather than at check-out (54 per cent); and having support with booking-related questions including cancelling or amending their trips (45 per cent).

The majority of Singaporeans (83 per cent) agree that, even before the pandemic, they were grateful for their holiday “helping hands” – the travel companions that guided them to create the best trip possible. When asked which helping hands they missed most, respondents in Singapore rank their go-to travel app the highest (57 per cent), followed by their tour guide (39 per cent), hotel staff (38 per cent) and their travel agency (35 per cent).

To support travellers in their holiday booking process, Expedia has introduced new features designed to be the ultimate travel companion.

These include the new Covid-19 Travel Advisory tool which helps travellers search for travel advisories around the world, including regulations for destinations, and safety and health guidelines.

As well, new Virtual Agent capabilities allow travellers to view their bookings, check their refund status, ask about hotel amenities or cancel/amend parts of their trips with ease.

Customers will also receive more Expedia Rewards points on app bookings, which can be redeemed on future trips. Plus, premium Expedia Rewards customers booking VIP Access hotels can benefit from room upgrades, spa credits and late check-out.

Rosewood headed for Hangzhou

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TTG Asia breaks for Hari Raya

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TTG Asia will be taking a break on Thursday, May 13, for the Hari Raya Puasa public holiday. News will resume on Friday, May 14.

Here’s wishing all our Muslim readers a Selamat Hari Raya Aidilfitri!

Frasers Hospitality lines up trio of hotel openings this year

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Frasers Hospitality has announced three property openings planned for 2021 – one in Malaysia and two in Vietnam – signalling long-term confidence in the region’s hospitality market.

Catering for both overnight and long-staying guests, The Capri by Fraser Bukit Bintang is targeted to open in September with 321 rooms, studios and one-bedroom units, revealed a Frasers Hospitality spokesperson during the inaugural Great ASEAN Travel Fest 2021 organised by TTG Asia Media.

Artist’s impression of the new extension of Fraser Suites Hanoi opening in 2Q2021

The Capri by Fraser Bukit Bintang will be the hotel group’s second property in Kuala Lumpur, and will be equipped with meeting rooms, rooftop pools, gym, restaurant, laundry and play room.

Also targeted for a September debut is the 216-key Fraser Residence Hanoi which will comprise of studios, one-, two-, and three-bedroom units. It will be the group’s second property in the city, and will be located opposite Hoa Binh Park, 25 minutes from the airport via expressway and 10km from French Quarters and Business District.

Apart from this new residence, the group’s first Hanoi property, Fraser Suites Hanoi, will be adding a new tower slated to open in June.

The spokesperson shared that since its opening in 2008, Fraser Suites Hanoi has done well. The new tower extension will comprise 98 studio and one-bedroom units equipped with kitchenettes. Facilities will include a rooftop bar and a Japanese restaurant.

Malaysia to impose MCO 3.0 nationwide from May 12

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Malaysia will on Wednesday (May 12) enter another nationwide movement control order (MCO) as the country grapples with a third wave of Covid-19 infections.

Prime minister Muhyiddin Yassin said on Monday (May 10) that the decision to impose a nationwide lockdown until June 7 was necessary as Malaysia is facing a third wave that could break into a national crisis.

A nationwide lockdown in Malaysia will start on May 12; tourist attraction Bukit Bintang in Kuala Lumpur during an earlier MCO pictured 

The country has seen Covid-19 cases spiral out of control, with daily new infections exceeding 4,000 in the first week of May, bringing the total tally to 37,396 active cases and 1,700 deaths as at May 10.

“The chain of infection can only be broken with the public staying home by enforcing strict movement control,” Muhyiddin said in a statement.

Restrictions during this period include prohibitions on mass gatherings including weddings, dinners, government and private events; face-to-face seminars and meetings; as well as interstate and inter-district travel except for work, hospital and vaccination appointments, and emergencies.

Educational institutions are to close with the exception of students sitting for international examinations. However, childcare centres, nurseries and kindergartens are allowed to operate.

Employers are also to enforce a work-from-home order with no more than 30 per cent of its staff in the office at any one time.

This nationwide MCO comes in the wake of recent announcements of selective MCOs on states and districts recording high daily number of cases.

The government has also increased the quarantine period for travellers from Singapore to 14 days, instead of 10, effective this Thursday.

Health director-general, Noor Hisham Abdullah, said the decision was made based on reports by Singapore’s Health Ministry that three variants of concern as well as a variant of interest from India were found in the republic.

Also effective May 13, the Malaysia-Singapore Reciprocal Green Lane for business travellers has been suspended. Travellers from Singapore who wish to enter Malaysia for business purposes will have to go through the One Stop Centre under the Malaysian Investment Development Agency.

Marriott prepares Moxy brand for Sydney Airport landing

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Dusit taps into wellness to drive growth

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Thailand plans to waive quarantine for vaccinated visitors from October

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Two government members join PATA Executive Board

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From left: Abdulla Mausoom, Minister of Tourism, Republic of Maldives and Ms Noredah Othman

The Pacific Asia Travel Association (PATA) has welcomed the election of two new government members to the PATA Executive Board.

Abdulla Mausoom, minister of tourism, Republic of Maldives, and Noredah Othman, general manager, Sabah Tourism Board, Malaysia were both elected for a two-year term beginning April 29, 2021.

From left: Abdulla Mausoom, and Noredah Othman

Before assuming minister on August 6, 2020, Mausoom served in the diplomatic corps of Maldives from February 2019 to August 2020. He was the High Commissioner of the Republic of Maldives to the Republic of Singapore and Non-Resident High Commissioner to New Zealand and Designated Non-Resident High Commissioner to Australia.

In his political affiliations, Mausoom previously served as Minister of Tourism & Civil Aviation and Minister of Environment, Energy and Water. Before joining the Cabinet in 2008, he was the Deputy Minister at the Ministry of Tourism and Civil Aviation.

He previously also sat on several boards such as the Maldives Association of Tourism Industry, and at one point in his career, was also general manager of the Sun Island Resort and Spa for four years from 2013.

Meanwhile, Othman wields over 30 years worth of tourism experience and is the longest-serving officer with Sabah Tourism Board. She is responsible for the marketing and promotion of the destination.

Othman has held various positions since October 1990 and served as deputy general manager (support services) from 2016. Prior to that, she was the senior marketing manager for the UK, Europe, Australia and the US markets from 2011 to 2015. She was the marketing manager for the UK, Europe and Australia from 2005-2010.

She started her career as a tourist assistant with the Sabah Tourism Promotion Corporation (STPC), the forerunner of STB, in 1990. Between 1991 and 2005, she held the position of assistant public affairs officer and later as communications manager. In 2015, Othman was awarded the PATA Foundation’s scholarship for Executive Development for Tourism (EDIT) Programme.