Abrupt changes in quarantine rules for entry into Hong Kong has thwarted travel plans and created chaos for designated quarantine hotels (DQHs).
Citing concerns about the more transmissible Delta variant, the Hong Kong government announced on August 17 that it would be imposing a 14-day quarantine minimum for all arrivals from medium-risk countries from August 20, scrapping a plan to shorten the period for those who test positive for Covid-19 antibodies.’
Additionally, it abruptly moved 15 additional countries to its high-risk category, including the US, France and the UAE. The quarantine period for vaccinated travellers arriving from those countries were extended from 14 to 21 days, while unvaccinated travellers who had been in any of those countries in the previous 21 days were barred from entering Hong Kong.
That policy U-turn has left DQHs like Ovolo Southside fielding hundreds of calls and emails from customers requesting for either an extension of their stay or a cancellation of their entire booking, said Sonesh Mooi, Ovolo Hotels’ operations manager.
Up until last week, the majority of the hotel’s guests were requesting to change their booking to before August 20.
The Federation of Hong Kong Hotel Owners executive director Michael Li said that the authorities’ decision to move 15 countries to its high-risk category had left quarantine hotels inundated with requests from passengers to change their arrival dates to before August 20.
The sudden change had resulted in a temporary shortage of hotel room supply and upended the travel plans of hundreds, said Li. “Travellers’ desire to visit Hong Kong would be dampened if the government keeps changing the policy,” he added.
The government announced on July 30 the list of DQHs for the fifth cycle of the Designated Quarantine Hotel (DQH) Scheme. While the fourth cycle had 35 DQHs (10,800 rooms), there will be a total of 36 hotels (about 10,000 rooms) – with Ovolo Central added to the list – under the fifth cycle running from September 1 to November 30.
The extension of quarantine requirement means higher occupancy rates at DQHs like Nina Hotel Island South.
“Although the September-November period isn’t a peak season compared to summer, we are experiencing very high demand (during that period) due to the announcement,” said a spokesman from Nina Hotel Island South. The hotel is expecting full occupancy through October.
When asked if the list of DHQs will be further expanded to cope with rising demand, a government spokesman told TTG Asia: “The impact of the tightening arrangement on overall room demand of the 36 DQHs under the fifth cycle remains to be seen.
“The government will continue to closely monitor the demand for hotel rooms and consider the need for releasing some 1,500 reserve rooms in individual DQHs if and where necessary.”
Singapore-based tours and activities aggregator BeMyGuest has launched a new integration with Google, allowing attractions and tour operators to show free ticket booking links directly on Google Search.
This new functionality, which allows suppliers to show their offers to potential customers without paying for advertising campaigns, will help drive bookings by making it easy for users to click through and book tickets directly on supplier websites.
Using BeMyGuest’s Xplore booking system, the company will push all sales leads generated from Google directly to the operator’s website. Xplore is a modular booking system launched in Singapore, providing full circle digitisation of all direct sales channels, including three key modules for e-commerce, point of sale, as well as B2B management.
The additional sales from Google will be processed via the Xplore system, and proceeds from the new direct sales channel delivered to the operator’s preferred payment gateway.
“It’s a real boost for operators who have been struggling over recent times to help them rebuild their revenue streams through what should be an additional and very powerful direct sales channel,” said Blanca Menchaca, CEO of BeMyGuest.
“We’re currently speaking to a number of our operators, welcoming them with the opportunity to be included in the integration. As a B2B company, our priority is to empower them with as many sales channels as possible, so we’re very happy to support Google and our operators in this way.”