TTG Asia
Asia/Singapore Thursday, 30th April 2026
Page 755

Tourism Australia fires up trade initiatives to revive Indian market

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With the Indian school holidays coming around between April and June, Tourism Australia has rolled out initiatives to rebuild Indian arrivals lost over the last two years of travel freeze.

Tourism Australia will soon launch joint promotions with its eight key distribution partners – MakeMyTrip, Pick Your Trail, Thomas Cook, SOTC, Kesari Tours, Kulin Kumar Holidays, Travel Tours and Veena World – alongside Asian flag carriers to encourage an Australian summer holiday among Indians.

Tourism Australian Exchange 2022 in Sydney this May will welcome select Indian travel agents on hosted status

“One of our strategic priorities now is to facilitate the recovery of the entire distribution ecosystem because (without that) we won’t be able to drive the same amount of volume which we enjoyed pre-Covid,” said Nishant Kashikar, country manager, India & Gulf, Tourism Australia in an interview with TTG Asia.

The tourism board is planning to host some 20 travel agents from India at the upcoming Tourism Australian Exchange 2022 from May 14 to 18 at the International Convention Centre in Sydney.

“This will allow Indian travel agents to interact with their Australian counterparts besides witnessing the readiness of the destination to welcome tourists,” said Kashikar, adding that pre/post-show fam trips will be arranged for the attendees.

Australia is also looking to revive the Indian business events market, and will do so through the Business Event Australia (BEA) Showcase in Mumbai on March 10 and 11. The tourism board has invited 15 top event agents from across India to interact with Australian stakeholders.

The ICC T20 Cricket World Cup from October 22 – November 13, 2022 is expected to build up hype around Australia among Indian travellers, who are known to adore the sport.

“We want to promote travel for the games and beyond the games. We would be able to bring back demand and increase the attractiveness of the destination through the sporting event,” remarked Kashikar, adding that the cricket games would attract much corporate interest too, as companies could host their dealers and employees at the event.

Kashikar said Tourism Australia is eyeing high-value travellers from India, as they are more “immersive” and have “an affinity towards some of Australia’s key strengths, like food and wine, nature and wildlife, coastal experiences, and sustainable tourism”.

India was Australia’s fastest-growing tourism source market for three years before the pandemic. In 2019, Australia welcomed almost 400,000 visitors from India, and it was the sixth most valuable market for tourism spend, contributing over A$1.8 billion (US$1.3 billion).

World’s first FILA-branded lifestyle hotel to open in Shanghai

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Shanghai will welcome the first ever FILA-branded lifestyle hotel, a result of a collaboration between Hyatt Hotel Corporation and ANTA Sports Products Co.

Joining the JdV by Hyatt portfolio, FILA HOUSE Shanghai aims to bring a vibrant new experience to the local hotel scene. By blending the sports brand’s free-spirited attitude and style with the hospitality brand’s reflections of the local urban location and opportunities for guests and locals to interact in distinct spaces, FILA HOUSE Shanghai will “create a one-of-a-kind experience that appeals to young travellers seeking to live in the moment”.

FILA HOUSE Shanghai will join the JdV by Hyatt portfolio to bring a vibrant new experience to the local hotel scene

FILA HOUSE Shanghai will be developed as part of the new Shanghai headquarters of ANTA Group in the West Hongqiao Business District. With excellent transportation links and a vibrant community of business and industry, the area is fast establishing itself as a centre of Shanghai international trade.

The eco-friendly complex, sprawled across five buildings, is envisioned to be a destination for sports retail and for showcasing the latest trends in sports apparel. The infrastructure will comprise offices, shops, F&B outlets and more. This is expected to open by 2024.

Five Questions with Maria Anthonette Velasco-Allones, TPB

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Reopening a destination after a lengthy tourism freeze requires the collaborative effort of government agencies, the tourism board and private sector stakeholders, reflects Maria Anthonette Velasco-Allones, chief operating officer of the Tourism Promotions Board of the Philippines.

In this episode of TTG Conversation: Five Questions, Velasco-Allones recounts the footsteps leading to the Philippines’ resumption of international travel on February 10, sheds light on hiccups and lessons learnt along the way, and details what is next as the country fights a hyper competitive destination marketing war now.

Klook rebrands to power a new future of travel

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Klook is rebranding to cement its position as a leading superapp for travel and leisure, and to champion a new future of travelling from 2022.

“As we enter a new era of travel, this rebrand is our commitment to bring joy back to our customers who have missed the magic of traveling and be their go-to travel and leisure app at home or abroad,” said Eric Gnock Fah, chief operating officer and co-founder.

Klook will continue to strengthen its presence as a travel and leisure super-app to enable more moments of joy with the best experiences

The company’s ongoing efforts to curate and provide a wider range of experiences for its customers both at home and abroad have more than quadrupled the number of products and services since the pandemic.

Doubling its global travel presence to over 1,000 destinations in 2021, Klook is paving the way for the much-anticipated recovery of international travel as cross-border travel gradually resumes with vaccinated travel lanes and the easing of travel restrictions.

Featuring three categories – play, stay and move – customers can look forward to new offers, such as hotels and staycations, car rentals, attraction passes, and services including Covid-19 testing and travel-related insurance.

Klook will also launch Flickket, a new brand to accelerate the digital transformation of its merchants. Flickket will provide dedicated technology solutions to support them in digitising faster and expanding their product distribution globally.

Kamalaya Koh Samui welcomes new GM

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Pierre Lang, an industry veteran with over three decades of experience, has joined Kamalaya Koh Samui in Thailand as general manager.

The German has previously worked for international hotel brands including Alila Hotels & Resorts, Armani Hotels & Resorts, Park Hyatt, and Grand Hyatt, in countries such as Germany, Dubai, Singapore, Indonesia, and the Maldives.

Rezio launches new brand motto

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Rezio, an online booking system in Asia for attractions, tours and activities, has rolled out its new brand tagline Empower Your Travel Business.

The new tagline reinforces the company’s positioning and purpose to empower tour and activity companies to digitalise their businesses, and be able to sell products through B2C, B2B, and OTAs.

Rezio adopts new brand tagline to emphasise its purpose to empower tour and activity companies to digitalise their businesses

Tour and activity company owners will be able to launch their own digital shopfront, enabling consumers to book their activities directly on their e-commerce platform. Business owners are also able to use the system to manage and control their inventory in real-time, scaling up their business with minimal manpower, which enables them to resell to the agents, corporates and other businesses without concerns about overbooking.

“We are now giving the empowerment back to the merchants, hence our new tagline refers to us giving the authority back to the merchants to make key decisions in their sales and distribution to aid them in their business recovery,” said Jasmine Lin, CEO of Rezio.

Currently, the company supports more than 1,200 merchants globally with more than 15,000 experiences in their portfolio. The travel SaaS company is expected to double that number in 2022 to aid more companies in digitalising their business in line with the travel recovery.

Dubai removes PCR test requirement for tourists

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Destinations of the World, based in Dubai (pictured), will give WebBeds 5,600 unique direct hotel contracts

Visitors arriving in Dubai will no longer need to show a negative PCR test to enter the country as long as they present an approved vaccination certificate with a QR code.

Unvaccinated travellers are still required to show a negative PCR test conducted within 48 hours of departure or provide proof of a Covid-19 recovery within a month of the date of travel, complete with a QR code.

Vaccinated travellers no longer need to show a negative PCR test when visiting Dubai

Wearing of masks outdoors is now optional in Dubai and throughout the United Arab Emirates, though it remains mandatory across indoor public spaces.

The news comes as the UAE sees a significant decrease in Covid-19 cases combined with high vaccination and booster jab rates.

Thomas Salg to lead Wharf Hotels

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Wharf Hotels’ Cronin exits as Salg takes over

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Jennifer Cronin has resigned from her position as president of Wharf Hotels, effective April 30, to return to Australia.

Her role will be replaced by Thomas Salg who has served in the role of Wharf Hotels, vice president operations for four years.

Cronin’s last day of service as president of Wharf Hotels will be on April 30

During Cronin’s eight years with the group, starting as vice president sales & marketing, her remit was to strengthen the foundation of Marco Polo Hotels, and introduce an additional and luxury brand – Niccolo Hotels. Having completed this assignment, Wharf Hotels has now built a solid framework for future growth and is poised for expansion.

Cronin said: “I am honoured to have had the opportunity to work with so many inspiring and forward-thinking colleagues and associates, supported by a parent company that believes in its people and delivering on its promises.”

Cronin has spent more than 20 years working in Asia’s gateway cities.

On her successor, Cronin said: “Thomas has clearly demonstrated his commitment, leadership and professionalism since joining Marco Polo Hotels in 2013 as general manager, Marco Polo Shenzhen, followed by area general manager of Marco Polo Hotels Hong Kong, before becoming vice president operations in 2017.

“I am confident that Thomas will further strengthen the group’s solid foundation, as well as strategically drive new initiatives and developments for the hotel management company, while rebuilding the hotel’s priority business streams.”

M’sian tourism players call on government to stamp illegal operators out

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Kuala lumpur skyline, Malaysia

Tourism players in Malaysia are calling on the authorities to be vigilant and proactive in taking action against illegal tour operators as the industry prepares for a tourism reset, as an imminent announcement on the reopening of borders will be made soon.

Malaysian Inbound Tourism Association (MITA) president, Uzaidi Udanis, shared that illegal tour operators have been in existence since he joined the tourism industry in 1985, but they have never been eradicated due to lack of enforcement.

Malaysian tourism players demand tougher actions against illegal tour operators

He called on the government to empower tourism associations such as MITA to assist in regulating the industry and weed out these illegal operators who compete with legal tour operators on pricing, and could inadvertently spoil Malaysia’s tourism reputation.

Inbound tour operator Zahira Tahir, founder and CEO, Universal Holidays Travel and Tourism, said such illegal tour operators spoilt the Arabic- and Indonesian-speaking markets in pre-pandemic times by offering tours at highly-reduced rates.

She said: “These illegal operators do not pay licensing fees, use their own vehicles, and double up as tour guides. The information they relay to tourists may also not be factually accurate, and if tourists have a bad experience, they will not revisit the country.”

As such, there’s no better time than now to take the steps to prevent the return of these unlicensed tour operators, Jimmy Leong, president and Johor chapter chairman of the Malaysia Tour Guides Association (MTGA), stressed.

He shared that MTGA has highlighted the issue to the Ministry of Tourism, Arts and Culture, as well as the transport ministry,on many different occasions but the problem has not been nipped in the bud.

From his experience, in pre-pandemic times, illegal tour operators who targeted the Singapore market were rampant.

“They mainly used private MPV and picked passengers up from their homes in Singapore, and took them on tours to Johor, Melaka, Kuala Lumpur and Perak,” Leong elaborated.

Although such activities have quietened down due to the current pandemic, Leong fears that such individuals and activities will resurface when borders eventually reopen due to the lack of enforcement.