TTG Asia
Asia/Singapore Sunday, 21st December 2025
Page 751

Japan’s SmartRyde nets US$1.6m in Series A

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SmartRyde, a Tokyo-based marketplace for airport transfer services, has raised US$1.6 million in a Series A round led by Angel Bridge.

Other investors included SG Incubate, Yamaguchi Capital, SMBC Venture Capital, Hiroshima Venture Capital, Iyogin Capital, Inventum Ventures, serial entrepreneur Shouji Kodama, Nobuaki Takahashi and Optima Ventures.

SmartRyde’s series A funding to be used on accelerating global expansion and product development

Founded in 2017, SmartRyde connects local transportation operators to OTAs, allowing travellers to book airport transfers at the same time that they book airline tickets and hotels. The company has collaborated with more than 650 transportation operators and over 25 OTAs, including Booking.com, Expedia, Trip.com, Traveloka and Despegar.

SmartRyde CEO Sota Kimura said that the company will use the funding to strengthen system integration with OTAs, build a booking management system for transportation operators, and promote digital transformation.

Singapore Airlines brings wellness on board in new tie-up

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Wheels up: liberalisation the way forward for ASEAN aviation recovery

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For decades, policies and restrictions imposed on the aviation business has caused it to veer off course in relation to its core purpose of existence – to facilitate trade and make the world more connected.

Destinations, frequency and prices had been defined in hundreds of bilateral air service agreements creating competition and restricting market entry for international carriers.

Flying high: liberalisation of international aviation
In the 1990s, two important developments took place which seemed to alleviate the situation. An increasing number of bilateral air service agreements became more liberalised and relaxed, allowing for greater frequency, capacity, relaxed pricing restrictions and regulations.

Within the European Union (EU), airlines that were registered to a domestic state within the EU, were granted permission to fly anywhere within the Union. Ryanair, Europe’s largest low-cost carrier (LCC) registered in the Republic of Ireland could launch services between Germany and Spain, and even within either of those countries.

In the 21st century, this shift in relaxed measures across the aviation sector occurred on a regional and international scale. In 2008, international initiatives began to see fruition as the agreement between the US and the EU made it possible for European carriers to fly to the US from any EU country, regardless of their state of registration. Common market including Australia and New Zealand was also created.

Current state of play in South-east Asia
South-east Asian countries progressed into taking steps towards creating a more open regional airline market. The 2010 Multilateral Agreement on the Full Liberalisation of Passenger Air Services, also known as the ASEAN Open Skies Agreement (ASEAN OSA), gives airlines the right to carry out international services between any two South-east Asian states.

This agreement, however, does not apply to flights on domestic routes. For example, Singapore’s homegrown carrier, Singapore Airlines, would be able to fly from Bangkok to Jakarta, but is prohibited from operating flights from Bangkok to Phuket.

In June 2021, a new ASEAN-EU Comprehensive Air Transport Agreement was signed. The first of its kind, this treaty between two blocks of nations signified a true milestone in aviation – allowing South-east Asia-based airlines to launch services to any EU destination from South-east Asian states, with European carriers receiving similar rights for services to South-east Asian countries.

Currently, Finnair, a Finland-based carrier has already announced the launch of several South-east Asian routes from Stockholm, the capital of Sweden. While the experience of the US-EU agreement revealed that only a few European carriers have been able to sustain services to the US from gateways beyond their domestic region, the potential of such entry alone can limit the exercise of market power by other incumbent airlines.

The impact of ASEAN liberalisation
My recent work with Professor Yuichiro Yoshida from Hiroshima University and other colleagues, which has just been published in the journal Transport Policy, sheds light on the impact of the ASEAN OSA. Utilising data on passenger volumes and number of airlines operating on international routes within South-east Asia, and from South-east Asia to third countries, we assess the effects of ASEAN OSA on competition.

Our study revealed that the ASEAN OSA has been responsible for about 40 per cent of the growth in passenger air traffic within South-east Asia from 2010 to 2017. However, the impact of this Agreement was different for LCCs such as Jetstar or AirAsia in comparison to the longstanding full-service carriers (FSCs) such as Singapore Airlines or Thai Airways.

Evidence shows that LCCs were replacing some of the FSCs on routes within South-east Asia. Moreover, the number of competitors on an average international route had decreased, in most cases due to departure of FSCs and/or their replacement with LCCs.

The young and hungry, at the big boys’ table
The research revealed there were two phenomena that were taking place simultaneously – market expansion as FSCs re-pivot their focus towards routes beyond the South-east Asian nations and LCCs are cannibalising and replacing FSCs traffic.

We find that the ASEAN OSA, which was meant to promote competition among member-state carriers, had inadvertently caused FSCs to be replaced by the LCCs. On a few markets, FSCs were devoid of passenger traffic, leading to their departure from the market.

Faced with increasing competitive pressures from LCCs, FSCs responded by pivoting their focus on routes to and from countries outside South-east Asia, since bilateral agreements on these markets provided them with protection against competition.

This translated into a considerable increase in the volume of passengers and the number of competitors in all segments – ranging from shorter-haul routes such as Singapore-Hong Kong, to longhaul itineraries such as Singapore-Paris.

It is not surprising that in a more liberalised and competitive environment, LCCs have managed to thrive, given that they have more short-haul route options to leverage upon and are preferably favoured cost-wise.

Having entered the pandemic in a better financial situation, and with short-haul routes set to recover before the longhaul markets; LCCs are well poised to expand their market reach when recovery starts. In Europe, LCCs are seen recovering faster than their legacy counterparts.

ASEAN and the road to recovery
The timeline for market recovery is unpredictable, with vaccination rates and risk management approaches inherently impacting progress on that front. According to the Bloomberg’s vaccine tracker, Singapore stands at a 81 per cent full inoculation rate, with total reopening of the borders set comfortably in its sights.

Undoubtedly, when travel restrictions are eased, the ASEAN OSA would facilitate reopening of international travel to the masses, with FSCs likely prioritised for travel bubble or vaccinated travel lane type arrangements by the governments due to close ties.

In the longer term, however, South-east Asian FSCs may have to adjust their business models in a post-Covid-19 world. Their counterparts in Europe and North America have responded to pressures from the LCCs by unbundling their products (charging for checked luggage, on board meals, and other amenities).

We may see more of this happening in our region post-pandemic.

SPTO-Destination Mekong partnership to enhance tourism recovery

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Optimism for travel restart as Thailand readies to reopen for vaccinated

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Thai tourism operators are seeing a very positive outlook with international travellers eager to travel to Thailand following the government’s announcement that the country will welcome fully vaccinated tourists without quarantine requirements starting November 1.

Initially, at least 10 countries deemed low-risk including the UK, Singapore, Germany, China, and the US will be allowed to enter Thailand.

Thailand will reopen to fully vaccinated travellers from at least 10 low-risk nations from November 1

Sisdivachr Cheewaratanaporn, managing director of Quality Express Tour, said the news is welcomed, following nearly two years of hardship for tourism operators due to the Covid-induced travel slump.

“At this time, tourists in many countries want to travel to Thailand,” Sisdivachr said. He added that even though some countries like China, Japan and Hong Kong have yet to allow their citizens to travel abroad, there is an optimistic demand outlook from other potential markets.

For instance, Indian tourists which has become a key visitor source market for Thailand, have shown a readiness to return once entry restrictions are relaxed. Also, European tourists are likely to be among the first groups to return to Thailand during the year-end season and in 1Q2022.

He shared that the agency has started working with overseas agents to sell packages, and have received “fairly good feedback”.

Luzi Matzig, chairman of Asian Trails Group, revealed that the reopening of Thailand to vaccinated visitors is a step in the right direction that restores confidence from international markets, especially Europe, that are crucial to the country’s tourism recovery.

Some 70 per cent of the European Union’s adult population has been fully vaccinated and allowed to travel overseas, however, they want the Thai government to waive the need for certificate of entry application in order to ease travel, he noted.

Matzig said he is currently working with agents in European countries to prepare tours, and that the response has been “very positive”.

Supawan Tanomkieatipume, managing director of the Twin Towers Hotel Bangkok, expressed optimism over the country’s reopening next month, saying that he looked forward to hotels, and F&B and entertainment venues being filled again, especially in December when restaurants will be allowed to resume the sale of alcoholic beverages.

Supawan said that she has been receiving an uptick in requests from travel agents asking for room rates on behalf of their clients.

She also shared that many hotels in the capital and in major tourist destinations have been receiving calls from potential clients looking to rent spaces to run year-end events.

Indonesian trade pushes for shorter quarantine ahead of Bali’s reopening

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Trade associations are calling on the Indonesian government to shorten the quarantine period for all arriving passengers from abroad, as the country prepares to reopen Bali for fully vaccinated visitors from select countries starting October 14.

The call comes after coordinating minister for maritime and investment affairs Luhut Binsar Pandjaitan announced on Monday (October 11) that the government will cut the quarantine period for international visitors from eight to five days.

Bali will reopen to travellers from 18 countries this Thursday; Ngurah Rai Airport in Denpasar, Bali pictured

Despite the reduction, the trade feels the policy will put a damper on Bali’s reopening plan and hinder recovery of the travel industry. Hence, they are hoping that the government will consider further cutting the quarantine time to one to three days for incoming visitors.

That sentiment will be conveyed in a letter addressed to the related government offices written by four major travel associations – Association of the Indonesian Travel Agencies (ASITA ’71), Association of the Travel Agencies in Indonesia (ASTINDO), Indonesia Inbound Tour Operators Association (IINTOA) and Indonesian Tour Leaders Association (ITLA).

Speaking at an open discussion among the four travel associations last weekend, Artha Hanif, chairman of ASITA ’71, questioned the need for a five-day quarantine for incoming travellers to Bali, given that they must meet the criteria of being fully vaccinated, and must present a negative Covid-19 PCR test result before departure, and be tested again on arrival.

“These are healthy people we are talking about. Why should we treat them like sick ones who have to be confined to their hotel rooms, eating hotel food which may not be to their liking since no outside food is allowed during the quarantine?” he said.

Instead, he suggested that the self-isolation period be cut to three or even two days, by which time the PCR test result should have been released. This will help travellers to save on travel expenses, given that serving a hotel quarantine will incur a minimum additional cost of seven million rupiah (US$492), according to Artha.

He also noted that sufficient protocols are in place to protect travellers’ safety, as they will be monitored by the Peduli Lindungi contact tracing app and must also purchase travel insurance for Covid-19-related medical expenses prior to arrival. As well, the places they will be visiting have received the Cleanliness, Health, Safety, and Environment Sustainability (CHSE) certification, he added.

Similarly, Paul Edmundus Talo, chairman of IINTOA, questioned the need to subject incoming travellers to a five-day quarantine given that they are fully inoculated. “I think a two- or even one-day quarantine to wait for the PCR test result (to be released) is reasonable,” he said.

The current quarantine policy hampers both inbound and outbound travel sales, as it is costly and inconvenient, opined Pauline Suharno, chairman of ASTINDO.

She suggested for the government to follow Dubai’s model of quarantining incoming visitors for one day until the release of their on-arrival PCR test result.

Pauline also expressed hope that the government work on establishing travel corridor arrangements with other countries and regions to facilitate two-way, quarantine-free travel as part of its border reopening plan.

Agreeing, Tetty Ariyanto, chairman of the ITLA, suggested that the travel industry urge the government to open travel corridors with select countries based on reciprocity, similar to the recently-announced vaccinated travel lanes between Singapore and South Korea.

With Bali’s reopening limited to 18 countries deemed low-risk including China, Japan, New Zealand, South Korea, and the UAE, Paul pointed out that many of those countries have outbound travel restrictions in place.

He said: “China and New Zealand, for example, are still limiting their people to travel. In the meantime, Germany and the Netherlands, which has at least 7,000 tourists waiting to travel (to Bali), are not on the list.”

SIA launches seasonal flights to Seattle and Vancouver

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New app will allow KrisFlyer members to use digital KrisFlyer miles for point-of-sale transactions

BWH Hotel Group announces new president and CEO

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Lawrence (Larry) M. Cuculic

Lawrence (Larry) M. Cuculic has been appointed president and CEO by
BWH Hotel Group’s Board of Directors, taking over from outgoing president and CEO, David Kong.

Lawrence (Larry) M. Cuculic

Cuculic has been serving as senior vice president and general counsel for the company for 12 years and will assume his new role as president and CEO on December 1, 2021.

Prior to joining BWH Hotel Group, Cuculic was senior vice president general counsel and corporate secretary for Wabash National Corporation. Previously, Cuculic served as vice president legal and corporate secretary for American Commercial Lines, and was a partner in the law firm Gambs, Mucker & Bauman.

Tourism WA welcomes new managing director

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Former Perth Airport executive Carolyn Turnbull has been appointed as Tourism Western Australia’s new managing director, for a five-year term that will commence October 18, 2021.

Turnbull brings 20 years of international leadership experience in the tourism and hospitality industry, and joined Tourism WA in 2020 as the executive director – industry, aviation and markets.

The industry leader’s experience includes senior executive roles with global hospitality brands including Aman Resorts.

Before joining Tourism WA, Turnbull was spearheading the development of the western gateway as chief aviation development officer at Perth Airport.

Kathy Fong leads Sabre’s HK travel agency business

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Kathy Fong has been appointed as country manager of Sabre’s travel agency business in Hong Kong.

In this role, Fong will be responsible for leading sales, tracking performance, business development and agency engagement in Hong Kong, including customers in mainland China and Macau. She will also pursue key business opportunities in line with Sabre’s long-term strategic plan in these North Asia markets.

A veteran in the travel industry, Fong has spent more than 25 years with Sabre, with the past 20 years in various sales roles. Most recently, Fong served as leader of Sabre’s premier accounts team in Hong Kong.