TTG Asia
Asia/Singapore Monday, 19th January 2026
Page 710

Contiki rolls out Social Travel trips to bring travellers closer, faster

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Contiki, a tour company aimed at 18- to 35-year-olds, has rolled out Social Travel trips to enable travellers to forge stronger bonds together over shared travel preferences.

According to Celest Quek, director of marketing & communications, The Travel Corporation, Social Travel by Contiki itineraries would appeal especially to new solo travellers, as “itineraries are designed to create group dynamics fast so travellers do not feel alone for very long”.

Social Travel by Contiki is expected to appeal especially to new solo travellers

“They are grouped with like-minded travellers who are also looking to make new friends and memories,” said Quek.

However, she stressed that Social Travel also welcomes “couples, and friends travelling together”, as the itineraries are “designed for those who prefer heightened enjoyment over dealing with the trivial stresses that can occur when traveling in a conventional way”.

To identify their travel styles, customers can approach an accredited travel agent for a full explanation of available itineraries or use Contiki’s online trip finder quiz to match them to their dream trip.

When asked how the young generation in Asia-Pacific has responded to Social Travel by Contiki, given that Asians are generally more reserved by nature, Quek stated that it has been “very positive”.

“The global pandemic has not just restricted young people’s ability to travel, but it has also closed them off to the kind of social connections that are essential for personal growth. There is a bottled-up desire for authentic human connections all over the world, even for reserved individuals,” Quek opined.

Quek remains confident in the future of travel, especially for the gen-Z and millennial segments.

She said: “More countries in the region are gradually opening up, with the likes of Australia, Malaysia, Singapore, Thailand and Vietnam reviving the tourism sector either with a full reopening to fully-vaccinated travellers or via bilateral engagements with other countries.

“With this rosy travel outlook, we expect to see more Asia-Pacific travellers revelling in new experiences, and making friends and good memories along the way.”

Four Seasons picked for new luxury hotel in Melbourne

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TTG Conversations: Five Questions with Liz Ortiguera, PATA

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Vaccine inequity is an issue for all humanity and for global recovery, including that of the tourism industry, and the imbalance in a vaccinated global population leaves the world vulnerable to new variants, say Liz Ortiguera, CEO of PATA.

In this episode of TTG Conversations: Five Questions, Ortiguera explains why the travel and tourism industry needs to back the fight against vaccine inequity and how PATA is leading the effort, and offers examples of how industry players have contributed to vaccination efforts.

Indonesia calls for G20’s focus on tourism recovery

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Starlux takes delivery of first A330neo

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Travelport Delivers New Modern Retailing Tools on Travelport+

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Brought to you by Travelport



Travelport, a global technology company that powers bookings for hundreds of thousands of travel suppliers worldwide, introduced the latest update to its next-generation platform, Travelport+. Now available, these enhanced, modern retailing tools are paving the way to revolutionize travel retail, modernize the booking experience, and make it easier for agents to offer more choice and deliver better service to their travelers.

“As part of our mission to revolutionize the travel industry’s retail experience, we continue to evolve, simplify, and automate the most critical technology tools. Today’s enhanced features empower travel agents to offer more choice, enable greater self-service capabilities for travelers, and simplify the most complex servicing processes. All Travelport+ customers enjoy a more modern, digital-first retail experience when connecting through our platform. That includes our desktop customers, who have said that the latest version of Smartpoint has managed to transform mundane travel management tasks into superior servicing opportunities.”

Jen Catto,
Chief Marketing Officer, Travelport

More Choice, Richer Content, Better Servicing

The evolution of Travelport+ tools and agency capabilities continues with simplified access to enriched travel content from multiple sources, including NDC (New Distribution Capability) standard content. Travelport is the first and only global distribution system (GDS) to sign NDC content distribution deals with all three major European airline groups (Air France-KLM, International Airlines Group (IAG), and Lufthansa Group). The company continues to expand its NDC connections with more than 16 airlines worldwide, including American Airlines, Emirates, Qantas, and Singapore Airlines.

“Together Emirates and Travelport are starting their journey to deliver the future of travel retail; kicking off with our first-ever GDS joint agreement that is inclusive of NDC content; that will enable the flexibility to innovate Emirates’ products and deliver more dynamic and personalized offers.”

Adrian Kazim,
Chief Operating Officer, Emirates

Travelport continues to add more servicing capabilities to improve airline connectivity and empower agents to better service travelers with less back-end work. Travelport’s hotel content distribution is also seeing an upgrade with richer room, rate and rules details as a result of upgraded connectivity with Hilton.

Simplified Trip Management for Agencies and Travelers

Customers using the latest version of Travelport’s desktop tool, Smartpoint, can access a suite of features aimed at simplifying everyday tasks. Enhancements include more customized itinerary quotes in Trip Quote as well as faster Assisted Ticketing capabilities that streamline complex ticketing and exchange tasks for agents. 

“Thank you Travelport+ for making our lives so much easier. The improved trip quote capabilities within Smartpoint means we are much faster at providing travellers with highly customized itineraries that better meet their needs.”

Rachael Keller,
Operations Manager, Globetrotter

Travelport has also launched a new Trip Manager portal on Travelport+, offering travelers the ability to service their own trip, and carry out fast, easy transactions on the go. The self-service option for travelers using the new portal allows agencies to preserve resources while providing travelers an improved experience with the ability to easily add extras to their trip.

“Trip Manager provides everything our customers need to self-serve on tailoring their trip – all in one place. From adding meals, bags, selecting seats and automatically checking into their flight it simplifies the travel process, allowing our customers to enjoy the experience.”​

Lenka Nemcova,
>Head of Business Travel, OK Tours

Intelligent Storefront and Self-Service Tools

Travelport continues its Intelligent Storefront mission with Travelport+. Enhanced APIs make it easier for agents to understand offers and compare brands with similar attributes on a like-for-like basis. Travelport customers will also be able to easily identify upsell offers with NDC and ATPCO fares, for a simpler, more modern browsing and shopping experience.

Agencies can better manage the hotel bookings they sell with a simple self-service rules engine, the Content Optimizer. This tool compliments previous improvements to fare management tools so that agencies can easily create and customize their own content rules. This will help travel agents maximize revenue across every trip they sell.

Travelport-connected agencies and customers can create a modern retailing experience for their customers by using the latest tools and capabilities, only available on Travelport+. For more information, please visit Travelport.com/Plus.

Western Australia to remove barriers on March 3

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HK govt calls on hotels to pitch in for quarantine room inventory

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With the latest surge in Covid-19 infections paralysing Hong Kong’s healthcare system, the government has turned to the hotel sector for help in supplementing isolation facilities.

In a February 16 webinar with key representatives from the Real Estate Developers Association, Hong Kong chief executive Carrie Lam sought provision of at least 10,000 additional rooms as community isolation facility (CIF).

Hong Kong needs at least 10,000 more community isolation facilities

The government currently has some 4,400 rooms in the CIF inventory, of which 1,700 will be utilised by the end of this week and the rest before the end of next week.

The government’s CIF hotel scheme caters to people who test positive for Covid-19 but have no or mild symptoms. Participating hotels must meet specific criteria, and will be reimbursed by the government for their service.

Regal Hotels Group, a member of the Real Estate Developers Association, will respond to the call by converting several of its hotels into CIF. A spokesperson said arrangements are now being made for this conversion.

Fellow member Chinachem Group, which owns and runs key hotel chains across the destination, has designated Nina Hotel Causeway Bay and Nina Hotel Kowloon as CIF from late February and March respectively.

Michael Li, executive director of the Federation of Hong Kong Hotel Owners, said the industry is in full support of the scheme, and the Federation has shared the call for help with members.

He told TTG Asia that more than 10 hotels with an estimated 6,000 to 7,000 guestrooms were likely to respond to the request.

The opportunity to participate in the CIF hotel scheme acts as a lifeline for Hong Kong hotels stricken by reduced tourist arrivals as a result of the fifth – and latest – Covid-19 surge, according to Li.

“Designated quarantine hotels in town are suffering a lot, as many international flights are banned. Their average occupancy stands at about 30 40 per cent. So, some of them have switched to become CIF,” said Li.

More cruise travellers are booking direct: GlobalData

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Cruise intermediaries’ revenue increased by 65% due to pandemic which drove cruise tourists to book direct, says GlobalData

Cruise bookings have shifted away from intermediaries and OTAs, with many travellers opting to book directly with the cruise line, according to GlobalData’s findings from its recent report, Key Trends in Cruises (Cruise), 2022 Update – Analysing Key Market Trends, Opportunities, Challenges, and Projects.

Industry revenue from cruise intermediaries in 2021 increased by 65% year-on-year (YoY) from US$11.8 billion to US$19.5 billion. However, cruise passengers have increased at a significantly higher rate. According to Cruise Lines International Association (CLIA), cruise tourism had risen by 95% YoY from 7.1 million to 13.9 million people.

There are more cruisegoers, but lesser of them are using OTAs and intermediaries

Craig Bradley, associate travel & tourism analyst at GlobalData, commented: “Unlike other sectors in travel and tourism, the percentage increase in revenue for specialist intermediaries is not correlative with cruise passenger growth in 2021, suggesting that cruise tourists now prefer to cut out the middle-man and book directly with the cruise line.”

Due to the pandemic, it is generally expected both passenger revenues and trips to be broadly similar in their growth rate, with only marginal differences. For example, if taking a look at global outbound travel in its entirety, total trips increased by 95% YoY in 2021 and outbound revenues increased by 99% YoY according to GlobalData’s Tourism Demands and Flows Database.

However, specifically for the cruise industry, it is clear that intermediaries are underperforming with revenue increases 30% lower than passenger growth.

On the other hand, further research from GlobalData reveals that this change in booking behaviour reflects the current consumer sentiment towards intermediaries. In a 3Q2019 Tourism Consumer Survey, 44% of respondents said they typically book via an intermediary such as an OTA. However, in a 4Q2021 survey, only 24% of respondents said they booked their last holiday via this booking method. In addition, respondents who said they booked directly with the provider increased from 32% to 36%.

Bradley added: “There is a whole list of reasons why travellers now prefer to go direct, all of which are a result of the pandemic. Some want more flexibility and peace of mind, while others have had their confidence damaged due to poor customer experience, particularly dealing with refunds.

“Furthermore, the skills shortages in the industry are also problematic, with many cruise sales agents laid-off during the pandemic and subsequently moving into different careers. However, these issues are all fixable, indicating that this may be just a temporary shift, but cruise intermediaries must act now to ensure they can capture demand in 2022.”

Mandarin Oriental signs first Maldives property

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Aerial view of an island in the Maldives

Mandarin Oriental Hotel Group will be managing a new resort on a private island in The Maldives that is scheduled to open in 2025.

Currently under development, the 34-hectare resort will stretch across three private islands on Bolidhuffaru Reef in South Male Atoll, and can be accessed by a 20-minute speedboat ride from Male’s Velana international airport. The Group is working with a number of international consultants to ensure sustainability best practices are followed in all stages of the development.

Aerial view of an island in the Maldives

The accommodation will comprise 120 standalone villas, made up of 56 overwater villas and 64 beachfront villas, including 10 branded Residences at Mandarin Oriental. Villas will range in size from 200m2 to 1,000m2, and some will have private pools.

Guests will be able to choose from six dining outlets, including three speciality restaurants and a sunset bar. There will also be indoor and outdoor event spaces for corporate meetings or social gatherings.

Recreational activities include a watersports and dive centre, tennis courts, a kids and teens club, a swimming pool, and a spa comprising 12 treatment suites, vitality pools, sauna and steam rooms as well as a beauty salon.