TTG Asia
Asia/Singapore Friday, 16th January 2026
Page 683

Assam powers up tourism angle

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Assam, gateway to India’s north-eastern states, has been gaining popularity among travellers over recent years.

Kaziranga National Park and Kamakhaya Temple are major tourist magnets, but tourism experts say the destination is still very much a diamond in the rough, with huge potential for further development.

The good news is, the Assam government is stepping up investments in infrastructure, which industry players say will raise the state’s tourism profile.

Kamakhya Temple, a Hindu temple at Nilachal hills in Guwahati, Assam

It approved 20 billion rupees (US$ 262 million) in February 2022 for rural infrastructure upgrades, which will include vital road improvements. An additional 1.5 billion rupees have been set aside to acquire land to facilitate the expansion of Jorhat Airport.

Sanjay Thakur, founder, East India Travel, keeps faith that Assam’s improved infrastructure, particularly in connectivity, will help to raise tourist arrivals in the coming years.

For now, Assam will continue to benefit most from domestic travellers, Thakur opined.

“Travellers from many of our key markets like the US and Europe may prefer shorthaul travel for now. However, we expect some international demand to kick in the beginning of October 2022,” he added.

Tourism-specific developments include tea tourism promotion. The Assam government recently proposed a move to support 40 tea gardens and develop resorts.

Shreya Barbara, CEO, Landscape Safari Tours & Travels, said tea tourism could benefit from Assam’s many vibrant villages where festivals take place throughout the year.

Staying in tea bungalows elevates the experience, as the architecture comes with a sense of colonial charm and luxury. While there in North Guwahati, travellers could visit many archaeological sites from the British era, she added.

The state tourism department is also looking to promote lesser-known experiences such as village tours and golfing in Assam’s scenic tea estates.

Rituparna Baruah, chairman, Assam Tourism Development Corporation, told TTG Asia: “We want tourists to discover unexplored locations. Keeping this in mind, we are developing places like Deepor Bheel, a freshwater lake, for tourism.

“Village tours that showcase the richness of Assamese culture is another product we want to promote in both domestic and international markets.

“The new vistadome coaches on the train route between Guwahati and Haflong will also help us to promote Dima Hasao – home to Haflong, the only hill station in Assam, as well as Bendao Baiglai Waterfalls.”

The North East Festival, which took place from January 7 to 9 at Radisson Blu Hotel Guwahati, was a critical platform to highlight
Assam’s existing and upcoming tourism projects. It showcased the rich culture and heritage of the state, as well as promoted river cruise tourism potential in Assam.

Daniel D’souza, president & country head, SOTC Travel, said: “While Kaziranga National Park and Kamakhaya Temple remain the highlights of Assam, the state has so much more potential waiting to be unlocked.”

He pointed to Majuli, an eco-friendly freshwater island in the Brahmaputra river; Haajo, an ancient pilgrim centre for spiritual travellers of all faiths; and Mayong, popularly known as the land of black magic.

“The pandemic has changed our outlook towards travel. Supporting local communities and going local are key drivers of the tourism industry in the Covid-era. Experiential stays have gained immense popularity among travellers, while unique experiences and eclectic accommodation away from mainstream crowded destinations have become compulsory. The vast tea estates of Assam tick all the requirements of an experiential traveller. They also make the perfect choice for multigenerational families and group of friends to spend quality time over a game of golf,” opined D’souza.

Besides leisure tourism, Assam is also banking on investment campaigns, such as Make in Northeast, to grow corporate travel arrivals.

Sarbendra Sarkar, founder and managing director, Cygnett Hotels and Resorts, said corporate travel would ensure year-round arrivals for Assam, compared to leisure travel that peaks only from October to April.

Meanwhile, industry players are urging Assam authorities to further the tourism push by improving connectivity with South-east Asia.

“The region offers Assam a great opportunity to attract both leisure and corporate travellers,” said Thakur. He shared that India’s ministry of civil aviation had recently proposed connecting Assam with Bangkok, Hanoi, Dhaka, Kathmandu and Yangon.

Wyndham Hotels & Resorts continues APAC expansion in 2022

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Wyndham Hotels & Resorts has expanded across Asia-Pacific with a number of recent hotel openings in 2021, with a line-up of new hotels planned this year to further strengthen its presence in the region.

In Asia-Pacific, Wyndham successfully added 120 new hotels and signed 200 properties last year, totalling over 1,600 hotels in 20 regional markets.

Wyndham Grand Flamingo Cat Ba, Vietnam

“We will be debuting new brands in several strategic markets this year in a bid to capitalise on an anticipated upswing in travel in the region buoyed by strong pent-up demand as borders gradually reopen,” said Joon Aun Ooi, Wyndham’s president, Asia-Pacific, in a press release.

Wyndham expanded its footprint in Greater China with over 100 hotel openings including additions in top-tier cities such as Wyndham Garden Hangzhou Yuhang and Ramada by Wyndham brands in Guangzhou and Qingdao, and debuted the 200-room La Quinta by Wyndham Weifang South in Shandong province, a first in China.

Wyndham also opened five Wingate by Wyndham and Microtel by Wyndham hotels in Foshan, Guilin, Tianjin, Kunming and Huangshan. This accelerated expansion of Microtel by Wyndham has nearly tripled its existing portfolio size in China, with openings in popular business and leisure destinations such as Sanya, Changsha, Weihai and Fuzhou. Also scheduled to open are nine Ramada by Wyndham hotels acriss China, not including the recently-opened Ramada by Wyndham Guilin Yangshuo Resort.

Over in Thailand, Wyndham added 17 hotels to its operating portfolio, such as Ramada by Wyndham Bangkok Sukhumvit 87, Ramada Plaza by Wyndham Bangkok Sukhumvit 48, Wyndham Bangkok Queen Convention Centre and Wyndham Garden Bangkok Sukhumvit 42.

Scheduled to open in June 2022, Wyndham Atlas Wongamat Pattaya will be the first Wyndham hotel in Pattaya, with plans for five more new hotels in Pattaya this year.

Wyndham Grand Flamingo Cat Ba was introduced in Vietnam, adding to its existing hotel portfolio in Halong Bay, Nha Trang and Cam Ranh, with plans for new Wyndham branded properties in Phu Quoc and Hoi An.

Moving southwards, Wyndham had four openings across several brands in Wellington, Auckland, Christchurch, and Hervey Bay. Making its debut in Wellington, the opening of Ramada by Wyndham Wellington marked the company’s first hotel in the capital of New Zealand. Slated to open by 4Q2022, Microtel by Wyndham Wellington will be Wyndham’s second hotel in the capital city, followed by TRYP by Wyndham Wellington.

Wyndham will also have two new additions in South Australia, namely Wyndham Wallaroo Shores Resorts and TRYP by Wyndham Pulteney Street Adelaide.

Ooi added: “Our continued momentum in hotel openings across Asia Pacific not only reflects optimism for its recovery, but also signals long-term confidence that our partners place in Wyndham’s globally established brands… we are making great progress towards our goal of reaching 2,000 hotels in Asia-Pacific by 2025.”

In 2021, Wyndham signed 655 hotels that will add over 82,000 rooms globally. It also grew its global development pipeline by five per cent from the previous year, representing 1,500 hotels and over 194,000 rooms.

Cebu Pacific, Singapore strengthen partnership to charm Filipinos

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Cebu Pacific (CEB) has renewed its partnership with the Singapore Tourism Board (STB) to inspire Filipinos to visit the Lion City for fresh experiences now that travel restrictions are eased.

Juliana Kua, STB’s assistant chief executive, international group, said the partnership will create “attractive promotions and campaigns to warmly welcome (Filipino travellers) back to Singapore”.

Singapore Tourism Board and Cebu Pacific have teamed up to entice Filipinos to travel to the Lion City with attractive promotions and campaigns

CEB currently flies daily between Manila and Singapore. Travellers from the Visayas and Mindanao may conveniently connect via Manila, with flights between Cebu and Manila running up to 18 times daily, and Davao and Manila up to eight times daily.

Candice Iyog, CEB’s vice president for marketing and customer experience, said: “We are very happy to firm up our collaboration with STB following the easing of travel restrictions in and out the Philippines. We believe this partnership is very timely as it’ll surely contribute to the recovery of both the industry, as well as our respective countries.”

Firefly Jet makes a comeback to facilitate domestic connections

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Malaysia Aviation Group (MAG) has reinstated Firefly’s operations from its Penang Hub, with services to Johor Bahru, Kota Kinabalu and Kuching to spur domestic tourism.

Flights are operated on Boeing 737-800 aircraft.

From left: Sabah state assistant Joniston Bangkuai and Jafry Ariffin presenting goodie bags to Firefly passengers from Penang who arrived in Kota Kinabalu on the inaugural flight on April 11

This coincides with Firefly’s 15th anniversary as well as the recent reopening of Malaysia’s borders.

Firefly CEO Philip See said in a press statement: “We have seen the extent of what the pandemic has done to various industries globally, but now we are in a position where restrictions have eased as nations begin to live and travel with Covid-19.

“We are delighted that Firefly resumes its jet operations at this crucial time, and simultaneously begins servicing new routes that will significantly benefit connectivity for tourists and communities.”

Sabah’s tourism, culture, and environment minister Jafry Ariffin has responded to Firefly’s comeback with a positive note. He said the Penang-Kota Kinabalu route is expected to draw more international arrivals to the state of Sabah, due to Penang’s close proximity with Langkawi, which receives international flights.

He added: “This Firefly route has unquestionably made Sabah more accessible to Malaysians and visitors alike.”

Firefly will offer twice daily return flights to Johor Bahru and daily return flights from to Kuching and Kota Kinabalu. Frequencies will be stepped up from April 25 – three times daily to Johor Bahru and twice daily to Kuching and Kota Kinabalu.

Firefly has also introduced its new value bundle services where customers can customise components to their travel needs and get 50 per cent off bundle offers from Plus, Extra or Flex fares. The bundles includes a 20kg baggage allowance, in-flight hot meals, two times flight change, priority baggage, boarding and check-in, all seat selection, travel insurance and other perks.

The fully automated travelling experience

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Saraogi: technology plays a pivotal role in driving efficiencies across the travel industry

International travel has just about started to pick up pace after coming to a near standstill. Having been at home for the longest time, many are looking forward to a travel vacation as countries across the Asia Pacific resume some semblance of international travel.

In Singapore, the Government has taken steps to open borders progressively, streamlining and simplifying border measures and testing regimes for travellers. The recent renewal of a seven-year deal to host the Formula One race is a strong indication of the Government’s commitment to renew the tourism sector and inspire travel to Singapore.

Saraogi: technology plays a pivotal role in driving efficiencies across the travel industry

Vacation travel will drive much of the recovery in the near term, as seen by the encouraging growth of Singapore’s international visitor arrivals and tourism receipts which reached 330,000 and an estimated S$1.9 billion respectively in 2021.

To continue capturing the travel demand, key players in the travel and tourism industry are addressing the importance of instilling confidence in travellers to allow them to plan for trips in the post-pandemic world with ease.

Rising travel expectations to manage Covid-19 risks
The changing needs and preferences of travellers that have emerged in recent months have raised the bar even further for the travel industry to appeal to those who wish to travel.

Modern-day travellers prioritise safety above all. They are looking at ways to minimise social interactions through contactless services, allowing flexibility in travel arrangements, and personalising the experience before, during, and after travel.

In a recent survey by TripAdvisor, more than 70 per cent of respondents in APAC countries such as Australia, Japan and Singapore expect service providers and destinations to take adequate health and safety precautions and state this as their primary deciding factor.

Travellers are bearing even more expectations before ticking off the travel checklist. They look to engaging with travel advisors who best know the environment to problem-solve any emergency issue and help navigate the rules of travelling that can be complicated and stressful. Today travellers need to be assured that everything will fall into place such that they will face minimal disruptions while travelling.

Digitalising existing travelling processes for maximum efficiency
This is where technology plays a pivotal role to create seamless touchpoints that will make travel safer and more efficient.

The travel experience has already been largely digitalised with the use of navigation tools such as Google Maps, virtual boarding passes, mobile travel wallets amongst others. But post-pandemic travel might play up these digital experiences in every aspect possible – from digital vaccine passports, QR-coded menus, crowd-control robots to contact-tracing software – and embrace ‘tele-everything’ in the process.

Airlines, travel agencies and destinations should rethink how they can best deliver experiences with digital solutions that can engage travellers anytime and anywhere, even from their home couches. More importantly, they should come together to help travellers feel confident to travel again.

AI to optimise the travel customer experience
Many have missed the experiences that travelling has brought about, and especially so the human connection that has deprived many after isolation. Travellers now demand personalised and empathetic experiences that could bring back a semblance of human-like connection.

With the help of automation technology, there seems to be a unique and relevant solution for travellers and agents to automate every conversation, from shopping, booking, and changing travel plans online. Conversational AI can serve across multiple modalities, channels, and touchpoints whether through talk, text or tap. More importantly, it is available 24/7 – the perfect go-to option whenever travellers encounter any form of travel emergencies.

An intelligent virtual assistant (IVA) is one of such conversational AI tools that can offer much-needed engagement with travellers while accurately recognising a travellers’ intent and preferences. Using natural language understanding (NLU) technologies, the IVA can handle restaurant reservation requests, bookings and even add small touches to interactions with personalised customer greetings.

Reimaging personalised travelling experience with conversational AI
The next step is scaling up of the backend of customer experience (CX) to improve agents productivity and efficiency. Using post-interaction analytics, conversational automation can monitor and identify patterns in past interactions and potential points of friction in the customer journey, ensuring that it scales up CX to improve on the next engagement.

With CX enhancement, conversational AI can handle high traffic volumes and assist agents who can handle multi-layered customer changes with more support and time. Together, they can better design a personalised customer experience, boosting customer engagement and satisfaction and increasing travellers’ trust in the agent and the experience.

The travel industry should seize the opportunities in the highly digitalised landscape to better meet consumer behaviour and expectation. Through a customer-first approach, and with the right insights and tools using AI and automation, brands can slowly earn the trust of travellers and make headway into recovery.

Western Australia courts Singapore visitors with luxury travel focus

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Tourism Western Australia (Tourism WA) is reinforcing the state’s status as a premium destination as it rebuilds travel demand from Singapore, recognised as its second most important source market.

Addressing a group of select media representatives during an event in Singapore yesterday afternoon, Roger Cook, deputy premier of Western Australia said Singapore contributed 107,000 visitors in 2019, which was up eight per cent from the previous year.

Tourism Western Australia is spotlighting new bucket-list worthy attractions, such as the Kalbarri Skywalk at the Kalbarri National Park (pictured)

“So, you will understand why we are looking to Singapore again (for tourism recovery),” remarked Cook, who also underlined strong business ties between Western Australia and Singapore that have resulted in A$9.5 billion (US$7.06 billion) worth of trade, compared to A$12 billion a year between Singapore and Australia as a whole.

Tourism WA’s renewed focus on the Singapore market is built upon the government’s A$185 million Reconnect WA package, which was unveiled in December 2021 to reengage with the world once international border restrictions were eased.

According to Carolyn Turnbull, managing director, Tourism WA, A$1.5 million from the Reconnect WA package will be dedicated to the Singapore courtship, with activities centred on “intelligent marketing and trade engagement”.

“Our strategy has been redefined over the last six months, and we are repositioning Western Australia as a high-yielding market. Singapore’s high-value travellers are well placed for this,” said Turnbull.

“High-value travellers are known to spend more, disperse farther and stay longer – that’s the type of customers we are targeting.”

She told TTG Asia that Tourism WA would highlight bucket-list offerings, such as the state’s world-class accommodation and tourism experiences, to charm well-heeled and well-travelled Singapore residents. These include new draws such as the Kalbarri Skywalk that hangs over Murchison River Gorge at the Kalbarri National Park, Matagarup Bridge Zip+Climb in Perth City, and HeliSpirit scenic helicopter flights in Esperence.

While the Singapore traveller typically gravitates towards Perth city and the Margaret River Region, drawn by premium food and wine, Turnbull is hopeful of introducing the segment to far more destinations across the state, where “pockets of experiences (are all) uniquely different”.

Access to parts of Western Australia is easy, with many flight options to destinations like Albany, Geraldton, Broome and Exmouth, shared Turnbull.

However, she also acknowledged that Perth city and the Margaret River Region will continue to be “sticky” with Singapore travellers, as many new hotels, restaurants and cultural offerings have made their debut over the past two years of travel freeze, offering fresh experiences for loyal returnees.

Tourism WA will continue to campaign with its Adventure Awaits platform, which has been around pre-Covid. “It still has the right gravitas and cut-through that sends the right message” about the state’s top appeals, explained Turnbull, adding that creative assets showcasing “wide-open spaces, incredible landscape and unique tourism experiences” resonate strongly with the Singapore market as well as other international travellers.

“Western Australia is just a very naturally beautiful state, unlike some of the other states in Australia that are overdeveloped. Western Australia is still quite pure,” opined Turnbull. As such, the fine-tuned pursuit of a high-yield traveller segment will ensure that Tourism WA acts “sustainably and in good faith for the protection and preservation of our natural landscape”.

The Reconnect WA strategy will also include an aviation fund to reinstate direct flights that will support the state’s tourism recovery. Ongoing efforts with Perth Airport to reengage airlines have seen the return of three daily flights with Singapore Airlines, one with Scoot and more, said Cook.

When asked if Tourism Australia would also approach the other South-east Asian markets with a premium destination angle, Turnbull affirmed the value of the region as a visitor market and said destination marketing activities would be especially focused in the other countries to ensure that “we are talking to the right people”.

Tourism performance gets new yardsticks

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The metrics by which tourism is measured “will be completely different” from pre-pandemic yardsticks, PATA CEO Liz Ortiguera said at the Southeast Asia Development Symposium 2022 organised by the Asian Development Bank earlier in March.

While in the past tourism metric was much more singular around physical arrivals, she said the focus will no longer be on heavy traffic. “We don’t want that. We have dispersion, we want longer stays, we want a new form of travel that will emerge,” she said.

Tourism performance will no longer be determined by large volumes, but by quality dispersion, longer stays, and tourist receipts that flow into the local community

She added that tourist dollars must “come to the community as well and stay with the local economy”.

Ortiguera pointed out that the metrics will evolve in many ways as a number of evolutions are happening in travel including longer and multi-purpose journeys, shifts in source markets and geopolitics, and the emergence of modern, responsible travellers.

“The metrics will reflect and encourage these changes,” she emphasised, and will help tourism leaders to steer towards the right direction in terms of what products and services to encourage when tourists come back to Asia.

Emerging is the modern, responsible traveller who looks more deeply into the destination, not just doing an Instagram tour and getting a very superficial introduction of the location, Ortiguera said.

The traveller now goes for “intelligent luxury”, which means a wholistic wellness not just for the self but also for the community and for the environment, and is much more inclusive and sustainable.

Accor makes waves in sustainability agenda with help of Energy Observer

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Accor recently reaffirmed its commitment to achieve net-zero by 2050, and is supporting myriad sustainability initiatives that can help it deliver on its promise.

One such initiative is the sponsorship of Energy Observer’s (EO) round-the-world voyage, which last month, saw it dock at Singapore’s ONE °15 Marina in Sentosa Cove from March 10 to 20. The ship was accompanied by a pedagogical exhibition village, which aimed to raise awareness of the issues of energy and ecological transition among the public.

Accor is sponsoring Energy Observer’s round-the-world voyage and green innovation research

EO is the world’s first hydrogen-powered, zero-emission and self-sufficient vessel, and serves as a laboratory for ecological transition. From its stop in Singapore, it is sailing onwards to berths in Thailand, Vietnam and Malaysia.

On why Accor chose to work with EO out of the many sustainable projects around the globe, Garth Simmons, CEO, Accor South-east Asia, Japan & South Korea, told TTG Asia: “We share a common vision with EO whereby we want to allow people to explore the world in a more responsible way.

“By partnering with EO, our vision is to engage our teams worldwide in our goal to offer guests a truly sustainable experience, and inspire people to think about the positive outcomes of a greener future.”

This sponsorship has led to Accor dedicating a floor of its global headquarters in Paris to the EO team, where space is used to house an innovation lab as well as specialists and energy experts.

As to how EO’s learnings will translate into green innovations for the French hospitality giant, Simmons said both parties are working on various projects to develop low impact solutions and new technologies for its hotels.

“One of the most innovative solutions derived from EO is the EMS (Energy Management System). EMS has multiple applications, especially for smart-grids applications and therefore hospitality entities. For instance, the co-generation of heat and electricity from a fuel cell system provides the best efficiency for any kind of building, including temporary structures or outdoor events,” Simmons explained.

“Together, we hope to develop new technologies that will help us rethink the way we travel.”

Partnering with EO is only the tip of Accor’s sustainability ethos.

Aside from promising to removing all guest-related single-use plastics by the end of 2022, Accor also joined the Sustainable Hospitality Alliance in September 2021.

In November 2021, Accor and 13 other members of the Sustainable Hospitality Alliance announced a new Pathway to Net Positive Hospitality. Supported by the WTTC, this initiative offers a practical framework for hotels – both chains and independents – to improve their environmental impact.

However, as Accor is more of a hotel management company as opposed to building owners, the company also needs to educate owners that its sustainability strategy will help to create value for them.

When asked how this was done, Simmons relayed that each hotel’s green objectives are monitored through an in-house tool, which tracks food waste reduction, adherence to sustainable F&B, the elimination of single use plastics, eco-friendly amenities, and usage of cleaning products.

“We have also integrated sustainability responsibilities into our Hotel Management Agreements which our owners need to respect,” he added.

Waldorf Astoria to debut in Sydney come 2025

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Qantas, Jetstar expand Sydney gateway with new direct services from Asia

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