TTG Asia
Asia/Singapore Saturday, 27th December 2025
Page 551

WorldTicket Solutions rolls outs new initiatives for 2023

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WorldTicket Solutions is introducing a number of initiatives in 2023, including W2 NDC and its own W2 UATP card.

Copenhagen-based WorldTicket, which offers “channel agnostic and holistic” distribution solutions for airlines and rail operators, is in 190 markets and collaborates with 85 carriers worldwide.

Winter: to decrease complexity in terms of interline ticketing for our travel agency partners

It is available in all major GDSs under the marketing carrier codes W2 (FlexFlight) and W1 (WorldTicket) respectively.

Peer Winter, vice-president-commercial, said TMCs, OTAs and travel agencies could use W2 to validate many carriers, such as TAP (Air Portugal) or Condor, which would otherwise not be available in their respective markets for ticketing and settlement via BSP.

Winter added: “The possibility of issuing one ticket for the booked segments of two airlines on our W2 ticket stock, which do not have an interline agreement, helps to decrease complexity in terms of interline ticketing for our travel agency partners.”

The W2 UATP card, he shared, would allow travel agencies to pay for W2 tickets and all UATP merchant airlines, including benefits such as accelerated refunds, and WorldTicket would be launching a “closed user group marketplace, offering travel agencies exclusive benefits such as frequent competitions and raffles in 2023”.

In a new collaboration with sister company AeroCRS, OTAs and aggregators in Asia can have exclusive access, via API, to more than 90 carriers hosted on the AeroCRS PSS platform AeroCRS Network.

WorldTicket, which has representation in Bangkok and Beijing, has seen South-east Asia bookings pick up strongly after the lifting of pandemic restrictions.

Winter noted: “Currently about 20 per cent of all global W2/W1 bookings, including issued tickets on W2, are from Asia and we expect very strong growth in terms of market share especially in the next three years.”

Winter pointed out WorldTicket had enhanced its presence in TravelSky in preparation for the opening of the Chinese market.

“Collaborating with Deutsche Bahn as their sole partner in the GDS will result in a lot of additional bookings with our Chinese Airline partners, but not limited to China Southern, China Eastern and Air China in terms of rail and fly.

“Furthermore, we will soon be available also via Infini (computer reservations system) in Japan. We just went live with Vistara from India for both W2 ticketing and rail and fly, and many more airlines from Asia will be coming up throughout 2023,” he said.

Growing extended stay wave lifts PPHG’s expansion

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Pan Pacific Hotels Group (PPHG) will add more than 4,000 keys to its serviced suites portfolio by 2023, aided by fresh openings in key gateway cities such as Bangkok, Hanoi, Jakarta, Kuala Lumpur and Nairobi.

The latest wave of expansion is said to be catalysed by strong performance in the extended stay segment, according to CEO Choe Peng Sum.

Parkroyal Serviced Suites Hanoi will open early-2023

“The extended-stay segment has continued to bring us strong performance, even more so in the last two years. We foresee that this market will continue to grow as demand increases for corporate long-stay and relocation in regional business hubs,” said Choe.

“Our expansion secures our position in key gateway cities and prime locations around the world, giving us the edge to capture the burgeoning long-stay demand in developing markets and key business hubs.”

PPHG’s serviced suites portfolio most recently presented Parkroyal Suites Bangkok on November 15. It will be joined in a few days’ time by Pan Pacific Serviced Suites Kuala Lumpur, opening December 1.

The portfolio will welcome even more additions come 2023 – Pan Pacific Serviced Suites Nairobi and Parkroyal Serviced Suites Hanoi in early-2023, and Parkroyal Serviced Suites Jakarta in July 2023;

Pan Pacific Serviced Suites Nairobi is the company’s first foray into Africa, while Parkroyal Serviced Suites Jakarta is its first in Indonesia.

Roseate Hotels & Resorts to open hotel at Noida International Airport

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Roseate Hotels and Resorts, owned and operated by Bird Group, has won the bid to develop an airport hotel at Noida International Airport, the upcoming greenfield airport in Delhi NCR.

The 220-key hotel will feature intelligent technology like online check-in and check-out, instant online room allotment and smartphone room access designed to cater to the evolving demands and expectations of global leisure and business travellers.

Roseate Hotels and Resorts has won the bid to develop an airport hotel at Noida International Airport

Located in close proximity to the airport terminal – the first step towards building Noida International Airport as a business and leisure centre for the region – the hotel will offer a suite of banquet, dining and wellness spaces, as well as a fitness centre.

A spokesperson from Roseate Hotels & Resorts shared: “We want to build a property that brings a world-class experience to our guests from India and abroad with customer-focused efficiencies. We are looking forward to showcasing a world-class hotel built keeping sustainability and cutting-edge technology at the helm.”

Christoph Schnellmann, CEO, Noida International Airport, said: “Roseate Hotels understand the needs of Indian customers, come with a rich experience in managing airport hotels, and share our ethos of a digital-led experience and sustainable infrastructure that we hope will be an extension of the experience we aim to provide at the airport.”

“The hotel will be a catalyst for (the new airport) to become a leading destination for travel, leisure, business, shopping, entertainment and stay, with hassle-free multimodal accessibility.”

Roseate Hotels & Resorts by Bird Group has a collection of seven luxury hotels across India and the UK.

Avana Retreat takes yoga to the mountains

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The new 36-villa Avana Retreat in Mai Chau, Vietnam has unveiled H’mong Cottage, a yoga and meditation centre that boasts panoramas of mountain scenery.

Perched 450m above sea level, the centre’s design pays tribute to the local H’mong community, with thatched palm-leaf roofs, sliding walls, and floor-to-ceiling glass panels that slide back for natural air conditioning.

Guests can enjoy complimentary sessions at the new centre with advance reservations required. Sessions comprise hatha yoga, yin yoga, singing bowl meditation and sleeping meditation.

Private sessions are also available for an additional fee.

For more information, visit Avana Retreat.

Outrigger Mauritius Beach Resort welcomes new DOSM and GM

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Outrigger Resorts & Hotels has appointed Rory Campbell as director of sales and marketing and Michael Gaarde-Nielsen as general manager for Outrigger Mauritius Beach Resort.

In his new role, Campbell will be responsible for the development and implementation of internal and external sales and marketing strategies and related plans to maximise the resort’s revenue market share and optimise profitability for all source markets.

From left: Rory Campbell and Michael Gaarde-Nielsen

He was recently area director of sales and marketing for the former Outrigger Laguna Phuket Beach and Outrigger Koh Samui Beach Resorts.

Gaarde-Nielsen has extensive resort leadership experience in Europe, the Middle East and South-east Asia, and will be responsible for all aspects of Outrigger Mauritius Beach Resort operations.

He was previously general manager at Centara Hotels and Resorts in Phuket and Krabi.

Further East presentation spotlights equality in hospitality

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Diversity, Equity and Inclusion (DE&I) was one of the key topics during the third edition of Further East, which returned to Bali earlier this month from November 7-10.

In one presentation, Business Strategy 101: The Road to Diversity, Equity and Inclusion by Paula Newby, the joint CEO of Predixa shared with the audience that moving forward, DE&I needed to be considered.

Newby: diverse teams make better decisions

“There are three elements describing the perfect storm: the stakeholders’ pressure – this includes employees, suppliers, customers, business partners, investors and government, the Sustainable Development Goals (SDG) and the economic situation that we keep hearing every day.”

Explaining the employee element, Newby said the millennials and Gen Z would represent 75 per cent of the workforce by 2035. The pandemic had given them time to sit and consider their priorities and they want to work where they are valued, with organisations that are sustainable and are doing good to the society and the planet.

She noted: “Research shows that if you have diverse teams comprising of gender, age and geographic sharing ideas, you get 87 per cent better decisions and 60 per cent better results.”

She also quoted another research conducted in 2019, surveying 2,700 travellers from the US, the UK and Canada who were using airlines, hotels and cruises, on how the impact of DE&I has affected their decisions on travel providers.

The result showed that 56 per cent of respondents said it was important when doing the booking while 50 per cent were willing to pay a premium of five to 20 per cent. While 60 per cent said it increased loyalty to the organisation, 60 per cent expressed needing it to align with their own personal values, with 40 per cent saying they would switch provider if they did not see it.

The World Economic Forum projected that if the gender parity at work set by the SDG were achieved by 2025, this would add US$28 trillion or 26 per cent of Global GDP.

However, the pandemic slowed down some of the SDGs progress and International Labour Organisation estimated that of all the jobs lost during that period, two-thirds of them were women.

Newby explained: “It shows that if you can get those women who lost their jobs back into (the) work force, not only (will we) benefit from their skills but it would be adding to the local GDP.

“As a responsible company, your government would (then want) to see how your organisation helped them achieve the SDG goals.”

The Philippines to host world’s first green travel mart

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The ASEAN Centre for Biodiversity (ACB) will co-organise the world’s first green travel mart from March 29 to April 2, 2023 in Silang, Cavite, the Philippines.

The International Ecotourism Travel Mart (IETM) is a historic assembly and world festival that pushes ecotourism for the good of the environment and local community. It is co-presented by the Asian Ecotourism Network (AEN) and the International School for Sustainable Tourism (ISST).

Gabor: IETM’s goal is protecting the natural environment while uplifting local community welfare

The event is expected to attract buyers and sellers of ecotourism packages from at least 21 countries; companies specialising in ecotourism-related and sustainability-advancing products; participants, speakers and panellists for IETM’s two-day forum and certificate course; and the general public.

Masaru Takayama, president of AEN, said the event would offer attendees a great opportunity to learn and network across cultures.

IETM participants will also gain crucial information through resource speakers on best practices involving ASEAN heritage parks and protected sites, including their experiences on the pathway to recovery after two years of pandemic.

Mina Gabor, chair and president of ISST, stated that ACB’s vital contribution to IETM fast-tracks the event’s goal of protecting the natural environment while uplifting local community welfare.

Mundita Lim, ACB executive director, added that the event “elevates tourism as a leader in promoting the balance between economic development and harnessing nature as a means to overcome current challenges”.

“With IETM 2023, we hope to help jumpstart sustainable economic recovery in the region with the promotion of a greener and biodiversity-conscious tourism industry. We see opportunities for greater participation of local communities, empowerment of local cultures, and enhancing windows for sustainability and continuity,” said Lim.

Pilot shortage mars SriLankan Airlines’ route to recovery

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A departure of pilots has befallen SriLankan Airlines just as plans to increase frequencies to existing destinations unfold.

During a media briefing late last week, SriLankan Airlines CEO Richard Nuttall told journalists that the pilot situation is a “concern at the moment”.

Nuttall: pilots are an international commodity

“The number of people leaving is starting to go up. This is something we are watching very carefully and are discussing with the board and ministry as well.”

One newspaper report said as many as 40 pilots have left the airline, out of the previous pool of over 250 pilots.

Due to an ongoing freeze on staff recruitment at all state institutions owing to the economic crisis, SriLankan Airlines is stuck with a reduced headcount. However, the state-run airline is likely to get special permission to fill pilot vacancies.

“Many carriers in the world are looking for pilots. They are an international commodity,” said Nuttall.

The exodus of staff is not unique to SriLankan Airlines. Thousands of young Sri Lankans have departed the shores of the country in search of employment in other countries amid the country’s worst economic downfall in decades.

Most of the departing pilots have secured jobs in Emirates and Qatar Airways.

SriLankan Airlines intends to increase frequencies to London with double daily flights, and add services to Singapore, Thailand, Malaysia, Sydney, South Korea and India. It also plans to expand its aircraft fleet, with 19 in operation out of 24. Two are currently under heavy maintenance while three are undergoing engine replacements.

Despite staffing woes, SriLankan Airlines officials have said that the airline is enjoying its best period in recent months due to pent-up travel demand, with reported operational profits from losses suffered previously. However, the airline’s accumulated loss is still running into billions of rupees.

In other developments, Sri Lanka’s accessibility will be boosted with the entry of FitsAir. Owned by Sri Lanka’s Aberdeen Holdings, the airline started off as a cargo carrier. It now operates as a passenger airline with three Airbus 320-200, offering flights to Dubai and the Maldives since November 1. It will launch services to South India next month.

Great, green ambitions

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How far are you from your goal of turning the resort into a carbon negative hotel, offsetting more carbon than it emits?
Cottage by the Sea by Frangipani is almost a net-zero carbon emission property. I have planted thousands of plants and trees around the 4.65-hectare land located on a 325m stretch of beach – only 30 per cent of our land is developed.

We have many green practices to save on water, energy and we produce our own food onsite. Earlier in the year, we had buried 100 tonnes of biochar to be used together with compost. Biochar is carbon negative.

We believe that in the coming years, we shall have better technology to produce renewable energy and will become more affordable. We will invest and leverage on such technology to reach our goal to be a carbon negative at our property by 2030.

How do you currently offset carbon emissions?
We have put into practice more than 200 ways to offset carbon emissions. In fact, I had very recently produced a book entitled Sustainable Hotels in the Tropics: The How of Achieving the UN 17 SDG & Climate Change, Circular Economy, Sustainability, Water & Food Security. There is also a soft copy which I am giving away for free in the hope that other hotels and organisations can emulate our practices.

Among our green practices, we have an edible landscape where vegetables are grown. This increases food production in the resort as well as reduces ambient atmospheric temperature. We also have an organic farm where fruits and vegetables are grown, local honey is produced, and poultry is kept. We rear fish, such as tilapia, catfish and snakehead, in the constructed wetlands.

We also look into ways to maximise sunlight, which is an energy source, in a manner that is comfortable to guests. We have opted for larger windows and open spaces to allow light and air to flow through the resort. Doing so has indirectly reduced our energy consumption.

We recycle as much as possible. For instance, empty paint and chlorine containers are recycled. We place them under air conditioner compressors to collect condensation, and the water is then used to irrigate the landscaped gardens.

We recycle old bottles we find on the island and turn them into works of art. Very recently, a fallen large old tree was made into six tables in our dining area. With a little imagination, almost anything can be recycled. This is the value I wish to impart onto others.

Do your guests appreciate the sustainable practices at your resort, and are their expectations today different from a decade ago?
Many of our guests join our daily organic farm tours organised by our environment and education officers, and that’s where they learn about our green practices. They appreciate our efforts. With our weather becoming more erratic and unpredictable in the last few years, people are becoming more aware of climate change and are wanting to change their lifestyle and habits. We offer them ways to go green. The buy-in today is easier than what it was a decade ago.

What drives your passion for the environment?
I have been an environmentalist and a naturalist for close to half a century, starting since I was a student. Like most people, I am concerned about climate change and its harsh impact on our environment. I would like to share with other hoteliers and organisations best practices we have developed.

For instance, I have developed an efficient system to clean polluted water – (turning) raw sewage and waste cooking oil (into) drinking water in three or four days – (through) desalination using special bio-engineered constructed wetland, all without using any energy. I believe that through the exchange of knowledge and sharing best practices with others, we can do our bit to make this a better place for our children and generations to come.

You have seen Langkawi grow over the years. Do you think Langkawi’s branding as a UNESCO Global Geopark helped to change attitudes towards sustainability in a positive manner?
Langkawi’s branding as a UNESCO Global Geopark has certainly helped. Every four years, Langkawi Geopark has to undergo UNESCO revalidation. Evaluators will assess Langkawi’s compliance according to submitted documents as well as look at Langkawi’s efforts in nature conservation.

Over the years, the community in Langkawi has taken stewardship of the geopark status and (has personal) pride in protecting Langkawi’s resources. Over time, Langkawi Development Authority (LDA) has managed to change attitudes.

Initially, people in the tourism industry were sceptical about the geopark branding and whether tourists would be interested in ancient rock formations that go back more than 550 million years. LDA has created many initiatives to educate the community about the geopark and it is now the community who champions this. I believe they will come together again in July 2023.

To get revalidation, we have to show that we have made improvements in sustainable development on the island and that there is community engagement.

What more should the state government do to protect its natural assets, which is also a tourism draw?
We should make it compulsory that every major development here on Langkawi gets certified Green under Malaysia Green Building Index and work towards getting more hotels recognised under the ASEAN Green Hotel Standards.

The government should use more renewable energy and work towards being self-reliant on food production and water security, and have better waste water management systems on the island so that the sea is not polluted.

For Langkawi to be water sufficient, I suggest that the state constructs a coastal reservoir to collect river water before it flows out to the sea.

ICC Sydney’s lines up holiday entertainment

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The International Convention Centre Sydney (ICC Sydney) is presenting more than 40 entertainment events across the coming holiday season.

For the Christmas season, visitors can look forward to the Australian Geographic: Our Country, as well as holiday classics like The Muppet Christmas Carol in Concert and Love Actually in Concert.

ICC Sydney’s event calendar is packed with performances all the way to summer

Come new year, the event calendar is packed with performances by multi award-winning chef Yotam Ottolenghi, comedy extraordinaire Tom Segura, and the world’s greatest ballet dancers from the Royal Ballet, American Ballet Theatre, Staatsballett Berlin, Australian Ballet and the Astana Opera Ballet who will altogether present the Ballet International Gala III.

In addition, international artist Sting will be at Aware Super Theatre for two shows on February 15 and 16, 2023, while indie folk artist Bon Iver will perform at the venue for the first time on February 17 and 18, 2023.

In March, other big-name acts include Boy George’s Fantabulous – A sparkling musical event, OneRepublic, and Lorde.

For more information, visit ICC Sydney.