TTG Asia
Asia/Singapore Monday, 9th February 2026
Page 1900

Batang Ai resort to remain open after Hilton exit

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MONTHS of speculation over the future of Batang Ai Longhouse Resort, managed by Hilton in Sarawak until December 31, 2015, was put to rest yesterday during an industry briefing in Kuala Lumpur.

It was officially announced that local Malaysian company Aiman Agro Park had purchased the property from Tradewinds Hotels & Resorts this month for an undisclosed sum and will be managing the property through its subsidiary, Planet Borneo Lodge Management.

The 100-key property will be renamed Aiman Batang Ai Resort and Retreat from January 1, 2016.

Rumours that the 20-year-old property will be closed after Hilton makes an exit had caused some European operators to remove the product from their brochures.

Gracie Geikie, director of operations at Batang Ai, said current contract rates will be honoured and maintained until March 31, 2017. She added: “This will give us time to complete our handovers, reassignment of licenses and permits, new insurances and to focus on the critical areas of rebranding and repositioning of the resort as well as repairs and maintenance.”

The immediate plans for the resort, located on the fringe of the Batang Ai National Park, is to give it an extensive refurbishment with minimal disturbance to guests. “There will be no major construction or demolition works,” promised Geikie.

Current staff will be kept, along with 14 new additions, many of which are senior positions including a general manager and a F&B manager.

Khiri Travel appoints Brouwer as CEO

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FORMER Diethelm Travel Group CEO, Richard Brouwer, is joining Khiri Travel as CEO effective January 4 as founder Willem Niemeijer steps up as chairman of Khiri Travel and Khiri Travel Group.

The appointment is in line with aspirations to double the size of Khiri Travel in five years, according to Brouwer in an interview with TTG Asia e-Daily.

“Khiri Travel is extremely well-organised at the back of the house – systems, staff, product, IT, etc – thanks to Willem’s vision in putting that in order so that we are now ready to go for further growth,” said Brouwer.

Khiri Travel is the main pillar of Khiri Travel Group, which has other ventures including the outbound travel company in Thailand, Khiri Voyages, and a non-profit foundation, Khiri Reach. Niemeijer is expected to further develop these and other ventures within the group.

Niemeijer said: “Richard’s appointment is a major statement by Khiri Travel. It underscores Khiri Travel’s ambition to grow while staying true to its commitment to responsible tourism.

“Under Richard’s leadership, Khiri Travel’s mission and vision will remain the same – to be the best DMC in Asia and the champion of the triple bottomline: people, planet and profit.”

Operating in eight countries with some 180 staff today, Khiri Travel makes its mark in responsible tourism, offering specialised inbound tours to key tour operators in Western Europe and the US. Brouwer said this niche was its key advantage, when asked how he planned to double the size of the company.

“Khiri is extremely deep into the product; it is able to give people experiences and this is what people want today. Even the general tour operators have been complaining that there aren’t enough innovative products – this has been their constant refrain. Willem is fantastic in product development, it is now a question of us getting a foot in more doors and talking to the right person in the company,” said Brouwer.

Brouwer brings to Khiri a regional and global network of contacts and over 25 years of professional experience in the travel industry. He was COO of Diethelm Travel, the largest DMC in South-east Asia, for six years to 2012, before taking on the role of CEO from 2012 to 2015. Prior to joining Diethelm Travel in 2000, he had an 11-year executive career at Amari Hotels and Resorts as corporate director sales & marketing and group marketing manager.

Said Brouwer: “I have admired Khiri Travel’s achievements in responsible tourism over the last few years. I aim to work closely with the Khiri Travel country teams to help them grow their business. We will do it by staying true to Khiri Travel’s responsible travel commitment and heritage.”

On the radar: Encounters of the wild kind at Night Safari

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Night Safari’s latest experiential meetings offering caters to those who enjoy the company of nature and nocturnal wildlife while dining in air-conditioned comfort

Why
In a destination where new experiential meeting options are few, Singapore Night Safari’s venture to delve into this emerging trend and offer something only they can is a much-welcomed initiative.

Named An Evening in the Wild, the package features the attraction’s diverse wildlife and is designed for corporates looking for a small but intimate venue that can accommodate between 40 (seating) to 60 (standing) pax.

What
On the recommended itinerary, the evening begins with a cocktail reception at Ankole Terrace, located conveniently near the entrance of the Night Safari. This is a great gathering spot where guests can keep themselves entertained by the grazing Ankole cattle nearby.

Once everyone has arrived, a chartered tram brings guests on the usual Night Safari tour, guided by a host. Roughly a third into the journey is where the path diverges from the norm.

Guests are ushered off the tram at East Lodge Station, where the Leopard Trail starts, but instead of heading down that route, visitors are guided to a wooden bridge leading into the forest.

What will draw you in first as you amble across the bridge are the fairy lights hanging from the thick branches of towering trees. Paired with the nearby campfire and tipi tent structure, the feeling is magical – of being completely transported away from the urban jungle of Singapore into a lush alcove of plants and wildlife.

You can touch these nocturnal creatures if you choose to, which range from majestic owls and spiny hedgehogs to scaly lizards and playful civet cats. Zookeepers will be around to handle these animals of course, so guests who are not partial to wildlife need not worry.

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How
The interior of the air-conditioned tipi tent is a warm and intimately designed space. There is flexibility for the setting to be altered to suit the occasion, but for my experience, a dessert buffet table and cocktail bar are the centerpieces, flanked by four long wooden tables.

A three-course dinner with vegetarian option is available, featuring mains such as wagyu beef tenderloin, black cod or grilled capsicum and eggplant. Free flow coffee, tea and house wine is also served throughout.

The dessert buffet steals the show here, serving as a central spot where guests, especially those seated at other tables, can meet, interact and mingle while jostling for the intricately placed treats. The pyramid of fruit skewers is especially photo worthy, while an assortment of pastries forms the bulk of the offerings. The most unique offering, the star anise crème brulee, is definitely an acquired taste but grows on you quickly.

After dinner, a Thumbuakar performance – a tribal fire dance – serves as an evening highlight before guests are whisked onto the chartered tram to complete the rest of the Night Safari tour.

Verdict
As one of Singapore’s most iconic attractions, this offering feels like a long time coming. Every part of the package makes sense and guests get to experience the full attraction while being treated to a formal yet lively event at the Night Safari.

Best Western unveils third Myanmar hotel

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BEST Western Hotels & Resorts has opened the midscale Best Western Plus Eastern Palace Hotel in the city of Mandalay in Myanmar.

Sited minutes away from the city’s main business district and historical landmarks, the new hotel offers a range of rooms and suites equipped with flat-screen TVs, USB ports and complimentary Wi-Fi.

Facilities include an all-day dining restaurant serving local and international cuisine, outdoor swimming pool, a pool bar, lobby lounge, spa, fitness centre, steam room, sauna, business centre as well as meeting spaces.

This is the group’s third hotel in Myanmar with two others in operation in Yangon.

Hong Kong Airlines begins Kumamoto service

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HONG Kong Airlines has launched a new flight between Hong Kong and Kumamoto, Japan which will operate twice weekly on Mondays and Fridays.

On Mondays, flights depart from Hong Kong at 11.00 and arrive in Kumamoto at 15.00 while on Fridays, it will depart at 12.00 and arrive at 16.10.

Return flights leave Kumamoto at 16.00 and land in Hong Kong at 19.05 on Mondays. Friday’s return flight will leave Kumamoto at 18.10 and land in Hong Kong at 21.00.

With the new route, Hong Kong Airlines now operates 26 weekly flights in total between Hong Kong and Japan.

‘Emotional robot’ Pepper serves guests on Costa ships

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COSTA Group, in partnership with French company Aldebaran, a subsidiary of Japanese telecommunications giant SoftBank, will be making available humanoid robots named Pepper to serve guests aboard the cruise conglomerate’s Aida and Costa branded ships.

Pepper robots will work alongside crew members on board Aidaprima and Costa Diadema from Spring 2016 onwards, mainly performing guiding and concierge services in German, Italian and English. By Summer 2016, all Aida and Costa ships will feature Peppers.

According to a statement by Costa Group, Pepper is the first humanoid robot in the world capable of recognising the main emotions of human beings. It is also able to take its environment into account and act accordingly.

Peppers are 120cm tall, weighs 28kg, and are equipped to communicate, move fluidly and analyse expressions and inflections using advances in voice and emotion recognition.

Paris hotels reeling from terror aftermath

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The sunset at Paris city in France.

The sunset at Paris city in France.

HOTEL bookings in Paris are down this holiday season in the wake of last month’s series of terrorist attacks in the French capital.

Wholesale hotel room buyer JacTravel, which fills 250,000 bed nights a year in Paris, revealed that properties are offering promotions, including room upgrades, reducing the minimum length of stay, offering 25 to 30 per cent discounts for one or two-night stays and special offer vouchers for New Year’s Eve dinners in order to lure more customers.

It added that the impact from this is worse than the effects following January’s Charlie Hebdo incident.

Most affected are hotels with international clientele from China, the US and Japan with longhaul visitors choosing to stay away from Paris. Those catering to the domestic market are faring better.

Hotels are still reluctant to slash their rates however. Cecile Danielo, regional head of contracting at JacTravel, said: “Families are staying away and those who are visiting are staying for fewer nights. The picture is highly volatile with prices changing from day to day.”

“The city is less crowded than you would expect for this time of year, but there is still life in Paris.”

JacTravel believes hotels will wait until after the holiday period before deciding on future pricing strategies in January.

JAL suspends Narita-Paris flights from January

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JAPAN Airlines (JAL) is suspending daily flights from Tokyo’s Narita International Airport to Paris after demand fell roughly 60 per cent in the aftermath of the terror attacks on the French capital in November.

The daily flight will be suspended from January 12 and a decision will be made in February whether to extend the measure or to resume regular operations, said Jian Yang, public relations spokesperson of JAL.

“This is a temporary suspension of the service that we have introduced because of the lower load factor,” he added.

Load factors were down as much as 30 per cent as passengers cancelled their holidays immediately after the November 13 attacks in Paris. Bookings for later in the year were also down.

“We have had to make adjustments and travellers who have reservations will be able to use our daily flights from Haneda International Airport instead,” he said.

The load factor on flights to Paris from Haneda has also fallen, by 40 per cent, and JAL intends to continue serving the French capital from Tokyo’s second airport.

People to watch in 2016

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18-dec-hidekiHideki Yoshimura,
Founder and CEO, Evolable Asia

The ability to think outside the proverbial travel industry box and take calculated risks suggests that a new generation of Japanese leisure sector players is coming through the ranks.

Hideki Yoshimura, founder and CEO of Evolable Asia, is just 32, but his vision coupled with a new generation’s approach to business could easily herald a shake-up in the travel business.

Evolable Asia operates three travel industry websites: Tripstar, a multi-language portal that provides hotels, and both domestic and international flights; Soratabi, which links to domestic flights; and Tabiweb, which permits a user to make a reservation at an overseas hotel.

And while a web-based travel business is no longer revolutionary, Yoshimura has put Evolable Asia on the map by doing something that no other Japanese travel firm has tried. Aware that Japan has an acute shortage of Internet engineers, which makes them expensive, Yoshimura left that side of the business to more-than-capable engineers working in Vietnam.

The model worked so well that Evoable Asia received US$5.3 million in new funding from Fenox Venture Capital, which Yoshimura intends to invest by setting up an office in Silicon Valley and conquering the US market as well.

That’s the sort of vision that marks this company as one to watch.


Who do you look up to in the travel industry?
I admire what Richard Branson has achieved. He had an unconventional concept of the market and he achieved a remarkable breakthrough in the travel industry through sheer enthusiasm and by harnessing the teamwork of his staff. He applies a light touch to his management and everyone at the company seems to enjoy working for
him.”


18-dec-fareezFaeez Fadhlillah
CEO and co-founder, Lagisatu.com

In 2013, Faeez Fadhlillah co-founded Lagisatu.com, a travel metasearch engine focusing on Muslim-friendly hotels. The fast-growing website caters to the growing legions of Muslim travellers looking for hotels that cater to their religious needs, such as having prayer mats and the qibla direction n rooms.

More recently at the World Halal Travel Summit in Abu Dhabi last October, the Lagisatu Travel Group launched Salam Standard, an online hotel reference tool that provides information on hotel services and facilities that cater to Muslim travellers.

More than 10,000 properties worldwide have already joined the Salam Standard initiative, including major international hospitality chains such as AccorHotels, Mövenpick Hotels & Resorts, Rotana Hotels & Resorts, Anantara Hotels & Resorts and Rixos Hotels.

A recipient of the Malaysia’s Young Technopreneur 2013 award, Fadhlillah is also an avid speaker at  international travel conferences and seminars, and is currently the vice president of research and technology at the Malaysian Association of Tour & Travel Agents.


Who do you look up to in the travel industry?
“I have high regard for two individuals who built a company from scratch into one of the most successful in the industry. Douglas Khoo, co-founder of Qunar, whom I regard as a mentor and advisor; and Yeoh Siew Hoon, founder of Web In Travel, whom I admire for building Asia’s most successful travel conference.”


18-dec-aditi-balbirAditi Balbir
Co-founder AND
managing director,
V Resorts
Aditi Balbir has ambitious plans to expand V Resorts, the brand she co-founded in 2012, across India.

At a time when the Indian hospitality sector is seeing an influx of international players, Balbir has successfully led V Resorts to carve a market niche in the management of resorts in offbeat locations.

Currently, V Resorts has seven properties in states including Uttarakhand, Himachal Pradesh and Rajasthan. The hotel group is focusing on venturing into new destinations where the resorts are run and supported by local communities and where experiences like trekking and birdwatching can be offered.

Based in Delhi, the astute entrepreneur has previously worked with marquee names such as Barings Private Equity and McKinsey. She has extensive hands-on experience in management and business leadership. Under her leadership, V Resorts has seen two successive rounds of funding raised from venture capitalists like Bedrock and Seedfund.


Who do you look up to in thetravel industry?
“When it comes to the hospitality industry, there’s only one name that one can look up to and it’s none other than Vikas Oberoi.”


18-dec-halamHa Lam
CEO, Triip.me
Ha Lam founded Triip.me in Ho Chi Minh City with her husband and several other friends in 2013.
The female entrepreneur and mother of three young children took several bold steps to bring the travel startup to where it is today. Earlier, she and her husband sold their house and pooled together their personal savings to to bolster the finances of their venture.

Triip.me has since been making waves in the travel industry thanks to its innovative use of the thriving sharing economy space. The three-year-old portal turns ordinary people into amateur tour guides, as they are given the liberty to create a tourism package and sell it to tourists directly on the website.

As a testament to their growing potential, Triip.me won the inaugural World Tourism Forum Innovation Award in April 2015, bagging a cash prize of US$10,000. Triip.me is currently valued at US$1 million.


Who do you look up to in the travel industry?
“We look up to Airbnb. They have worked hard over the past seven years even though no one believed in them. And they do it just because they love to deliver great experiences for travellers. Their story reminds us why we are doing what we are doing.”


18-dec-ericEric Gnock Fah
co-founder, Klook
With seven languages under his belt, Eric Gnock Fah is a melting pot of cultures, putting him at the epicentre of the travel business. Owing to his experience as an investment banker at Morgan Stanley and later in the hedge fund space, he has also developed a keen business acumen.

Tapping on the rising popularity of FIT travel in Hong Kong, Klook was launched in anticipation of revolutionising the way travellers plan their itineraries through one-stop desktop and mobile applications. It enables travellers to book at pre-departure or at the very last minute for a curated selection of activities at an exclusive price.

Fah is pursuing aggressive expansion for this travel startup, growing the Klook team from three to over 50 in four offices.

In October 2015, Klook strengthened its foothold in Asia by raising US$5 million from investors like Matrix Partners and brought on Agoda’s North Asia Head as strategic advisor. This is just the beginning of the site’s quest to take on the online travel activities space in Asia.


Who do you look up to in the travel industry?
“Agoda is the company we relate to the most. Their execution has been absolutely first class. Within a short period of time, Agoda’s team consolidated the previously fragmented hotel sector in Asia and forged strong relationships with them. The company also did a phenomenal job in scaling the consumer side. Travel is prone to a winner takes all market and Agoda has clearly achieved that in Asia – and that is the goal for Klook.”


18-dec-yentoYento Chen
CEO, DestinatioN Tour
One of Indonesia’s most prominent outbound players, Chen has come a long way from his early days as a staffer in a travel agency close to two decades ago to become one of the shareholders of Enjoy Wisata, a travel agency based in Jakarta.

Earlier this year, Chen finally set up his own company, Destination Tour. Starting small but armed with big ambitions, Chen’s strategy is to focus on personalised service to develop both corporate MICE and retail businesses for his company. He also seeks to build trust among his clients based on the firm beliefs that satisfied clients are key to driving business growth.

Chen aims to make Destination Tour a strong player in the Indonesian MICE sector in five years and one of Indonesia’s top 10 travel companies before his planned retirement at 55.

 


Who do you look up to in the travel industry?

“I admire Bapak Rudy Akili, the founder of Smailing Tours and Travel. I learnt a lot from him when I was working at his company. His innovation and leadership skills helped the company to become one of the top tour companies in the mid-1990s. When he stepped down, his children took over and grew the company further, showing how he well he passed down his entrepreneurship skills to his children.”


Additional reporting from S Puvaneswary, Rohit Kaul, Paige Lee Pei Qi, Prudence Lui, Mimi Hudoyo

Red Planet Surawong opens in Bangkok

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RED Planet Hotels has opened the Red Planet Surawong in Bangkok, the budget chain’s fifth property in Thailand.

The 201-key hotel features in-room working desks and fridges, while the lobby provides Apple computers as well as complimentary Wi-Fi for guests.

The launch of Red Planet Surawong, Bangkok brings the group’s total room count to 4,118 in the region.