TTG Asia
Asia/Singapore Wednesday, 4th February 2026
Page 1816

London sets new record with over 30 million arrivals

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London Tower Bridge against the city skyline

TOURIST arrivals in London hit a record 31.5 million in 2015, an increase of 20 per cent over the last five years.

International visitors reached 18.6 million in 2015, up seven per cent from 17.4 million in 2014. Meanwhile, domestic tourism (from within Great Britain) accounted for 12.9 million visitors last year.

The unprecedented visitor volumes have translated into a 35 per cent increase in tourism spending compared to 2010, amounting to 15 billion pounds (US$21.7 billion) in receipts on hotels, restaurants, shopping and attractions.

Tourism players such as Bernard Donoghue, director of the Association of Leading Visitor Attractions, attributed the robust tourism performance to “the diversity and excellence of our tourism experiences…from Harry Potter to Beatrix Potter, Shakespeare to shopping”.

As well, major events including Cosmonauts: The Birth of Space Age, at the Science Museum, Alexander McQueen: Savage Beauty at the V&A, The Elephant Man at the Theatre Royal Haymarket and the 2015 Rugby World Cup helped draw visitors to the city.

This year is looking to be another momentous year as the UK celebrates 400 years of Shakespeare’s legacy, events to mark the Queen’s 90th birthday and Tate Modern opening a major new extension, which is being hailed as the most important new cultural building in the UK since the British Library in 1998.

London could welcome 35.6 million visitors to the city by 2020, according to predictions by independent forecaster Oxford Economics.

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Mayor Khan voiced his support for the tourism industry

“London has something for everyone and an appeal that clearly extends across the globe,” said Sadiq Khan, the newly-elected mayor of the city. “I’ve pledged to do all I can to support our vital tourism industry so London continues to be a top choice for travellers.”

The tourism industry contributes over 36 billion pounds to the capital every year and supports around 700,000 jobs.

Boom times ahead for Khao Lak’s tourism

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A beach in the Khao Lak area

THE southern Thai resort market of Khao Lak is expected to welcome one million arrivals this year, a dramatic transformation for a destination that saw less 300,000 hotel guests in the year after the 2004 Asian Tsunami, according to a report from C9 Hotelworks.

In the decade since, numbers have risen steadily and tourist footfalls numbered at 962,020 in 2015. Key drivers are rising Chinese and Australian visitors, adding to the European guests that still dominate the market with 80 per cent of arrivals. Other emerging markets include Japan, South Korea, Malaysia and Singapore.

While Khao Lak’s supply of 104 registered accommodation units with 7,822 keys pales in comparison with neighbouring Phuket’s nearly 50,000 rooms inventory, its strong compounded annual growth rate of 16 per cent over the past five years have attracted hotel developers with 1,213 new rooms coming into the supply pipeline.

C9 Hotelworks’ managing director, Bill Barnett, said that Khao Lak has become a year-round market, with strong arrivals in the traditionally lean summer months. He also added that the destination has been able to “attract an increasing number of visitors from nearby Phuket who have destination fatigue”.

He added: “Though the destination is firmly connected to the bigger Greater Phuket infrastructure including the expanded airport, in the long-term Phang Nga will have to develop its own gateway airport in order to control its own tourism destiny.”

Minimal impact from Koh Tachai closure, say Thai operators

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The closure will allow the island’s marine and island ecosystems to recover

THE Thai authorities have recently announced the closure of the Koh Tachai, part of the Similan National Park in Phang Nha province, to limit environmental damage brought about by tourism.

The reserve will be closed indefinitely even beyond mid-October, when national marine parks in Thailand typically reopen after the mandatory monsoon season closure. Yung Island, in the Phi Phi archipelago, is another island that will be closed until further notice.

Travel companies interviewed are unfazed by the announcement however, saying Koh Tachai is a peripheral tourist destination.

“Currently our company does not have much business to the island,” Pankaj Sawhney, country head – Thailand & Indo-China region for Red Apple Travel told TTG Asia e-Daily.

Likewise, Laurent Kuenzle, founder and CEO of Asian Trails, does not foresee Koh Tachai’s closure to impact operations. “There are many other islands that can be visited instead of Koh Tachai for divers, snorkellers and regular day-trip tourists,” he added.

Meanwhile, the Tourism Council of Thailand’s president Ittirit Kinglek is urging the government to tackle the problem of environmental degradation in the Andaman Sea by installing more mooring buoys to protect corals in the area.

Curious encounters in Sri Lanka

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27-may-rukmankan_sivaloganathan_trekuriousWHO Rukmankan Sivaloganathan (below), co-founder and CEO of Trekurious.com, an experiential travel and lifestyle company based in Sri Lanka, was formerly a well-paid banker but felt that “something was missing” in his previous job.

During a visit to Hindu temple ruins in Cambodia on a group tour, the assigned guide fell ill and was quickly replaced on-site by an archaeologist who gave the visitors a whole new paradigm on Cambodian culture, history and their way of life.

“This was my eureka moment,” he recalled.

In his current role, Rukmankan leads Trekurious.com in its strategy, product and business development, and seeks to fill the many gaps in the high-end travel market.

WHAT Trekurious.com offers a wide range of experiences to travellers. Instead of tour guides, the company arranges for meetings with architects, historians, authors and sportspersons who play hosts for the duration of the tour.

“We find a great experience, curate it by putting it together, find a good host, structure it, test it, trial it and then take it online,” Rukmankan elaborated.

Interested parties select the experience or activity on the website and make a booking. A confirmation email will then be sent with all the necessary information.

Examples of tours include a Dodgy Bar Tour of Colombo, where a local will take visitors through the city’s oldest watering holes and relate quirky facts relating to the origins and history of each bar while sipping on local beers.

Travellers can also try their hand at making traditional Sri Lankan masks – from the carving and whittling to the painting and decoration.

They could also visit a restaurant and learn how to cook Sri Lankan food from a chef, enjoy the dishes and leave with detailed recipes to recreate them at home.

WHY Sivaloganathan believes that travellers today are discerning and prefer an active holiday that provides a variety of experiences, instead of a group tour package with standard offerings.

He has also observed that once a visitor has had a unique experience, they eventually return for more, becoming repeat customers.

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TARGET Trekurious.com has two business models: travel experiences and lifestyle experiences. The first category usually comprises middle-aged travellers who hail from the UK, the US, Australia and India. The second category caters mostly to 20- to 50-year-old Sri Lankans and expats.

Since opening in 2013, the company has hosted hundreds of foreign and local travellers on many curated travel experiences.

In addition to its B2C component, the company also sells B2B packages through DMCs keen on enriching their itineraries with hosted events. To date, the company has dealt with six DMCs in Sri Lanka and has conducted 30 experiences through them.

This article was first published in TTG Asia, May 6, 2016 issue, on page 13. To read more, please view our digital edition or click here to subscribe.

Female power

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How Seoul is enticing female travellers with the promise of safety and Korean dramas

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Seoul has long had a reputation for meeting the needs and desires of female travellers, but after a disappointing 2015 for South Korea’s tourism sector as a whole, the trade is once again keen to flaunt its positives to attract more ladies.

While the MERS outbreak last year slowed international visits by some 50 per cent during the June and July period, said Eric Funtowicz, director of sales and marketing for AccorHotels Korea, the company was quick to remedy the situation by leveraging its relationships with agencies and wholesalers to introduce promotions and special offers for the leisure segment.

Despite increasing competition from a growing hotel supply, 2016 already looks better than last year, added Funtowicz, with female travellers keen to return.

“South Korea definitely has strong assets for this segment of travellers as it is one of the safest destinations worldwide. It has easy international access, good public transportation, attractive touristic and cultural points of interest, shopping opportunities, an active nightlife and international dining venues,” he pointed out.

Also aiding Seoul’s appeal to women travellers is the availability of spas of high standards throughout the city.

For instance, Hotel Shilla has teamed up with French cosmetics brand Guerlain for its spa, where a dozen professional therapists iron out kinks picked up during the day’s exertions.

The signature treatment at W Hotel’s Away Spa is a total body massage and scrub with lavender flower buds and warm salt, while the elegant spa at Four Seasons Hotel Seoul makes use of traditional Korean therapies.

A number of hotels have also instituted ladies-only floors in their properties, including Lotte Hotel Seoul, Best Western Premier Kukdo and Hotel SkyPark Myeongdong.

“Our location in Itaewon is one of the main reasons why female guests chose our hotel,” said Jordan Yoo, sales executive, Imperial Palace Boutique Hotel told TTG Asia. “This area has some of the best nightlife in Seoul, all within walking distance, and women like that it is so safe.”

With Korean popular culture a significant export, the city is welcoming women looking to visit locations in their favourite films or drama series, and to attend concerts by K-pop bands.

The city’s landmarks are also proving popular, such as the royal palaces, the Seoul Tower on Mount Nam, and Noryangjin Fish Market. The market has become a must-see destination for Chinese tourists, with more than 1,000 visitors daily, in part because the location features in the soap opera My Love from the Star, which has a large following in China.

“Malling” has entered the Korean language thanks to the number of malls in Seoul. Parnas Mall and the COEX Mall in Gangnam have both reported a dramatic rise in foreign visitors, while the Yeouido IFC Mall is the largest in the country.

This article was first published in TTG Asia, May 6, 2016 issue, on page 23. To read more, please view our digital edition or click here to subscribe.

Premier Inn makes Indonesian debut in Surabaya

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UK’s largest budget hotel chain Premier Inn has rolled out its expansion strategy in South-east Asia by launching its first Indonesian hotel in Surabaya, with further growth planned for the country as well as more openings in Thailand and Singapore.

The 129-room Premier Inn is located a five-minute drive from Juanda International Airport, close to the city centre and attractions such as the Surabaya Night Carnival Theme Park.

President and managing director at Premier Inn International, Ratnesh Verma, said: “We’re confident that our new hotel will set a definitive benchmark in our hospitality sector for Surabaya, and become the preferred choice for value conscious travellers.”

Premier Inn is targeting 50 hotels by 2020 outside its UK home base, where it currently operates over 700 hotels and more than 60,000 rooms.

Asian luxury market to sprint faster than Europe’s

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Tourists on Rodeo Drive, Beverly Hills, upscale shopping and dining district in California, US

ASIA-PACIFIC’s luxury travel market will see faster overall growth than Europe’s from 2011-2025, according to a new Amadeus report featuring data from Tourism Economics.

North America and Western Europe accounts for 64 per cent of global outbound luxury trips, but the Compound Annual Growth Rate (CAGR) in luxury outbound trips for Asia-Pacific from 2011-2025, projected at 6.3 per cent will be higher than Europe’s (5.3 per cent).

Leading the region are India and China, with a CAGR of 12.8 per cent and 12.2 per cent respectively. India’s projected growth in luxury travel is the highest of the 25 countries explored in the report and presents great potential for luxury travel investment over the coming decade.

The report further finds that growth in luxury travel will outpace overall travel, spurred on by consumers’ desire for life experiences. Over the next 10 years, the growth rate in outbound luxury trips is projected at 6.2 per cent, almost a third greater than overall travel (4.8 per cent).

“The Asian luxury travel market is one to watch. It presents a lucrative opportunity for travel players but will not be an easy one to crack. Asian luxury travellers have a unique set of motivations and needs – truly understanding what drives their travel behaviour will be critical for travel providers looking to tap into that segment,” said Hazem Hussein, executive vice president, airline commercial, Amadeus Asia Pacific.

Berlin aims to be European gateway for Asian visitors

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Berlin’s iconic Brandenburg Gate

TOURISM agency visitBerlin is boosting ties with travel trade partners here and positioning Berlin as the gateway to central Europe.

Ralf Ostendorf, director market management, visitBerlin, said: “Berlin is easier to sell to Asian travellers when combined with Prague, Vienna and Budapest because central Europe is still regarded as (undiscovered) and is very interesting for travellers.”

Ostendorf concedes that while north Asia and South-east Asia are still small markets that only contributed 3.2 per cent of total arrivals in Berlin last year, there is a lot of potential for growth, particularly from China, South Korea, Indonesia, Malaysia, Singapore, Thailand, Vietnam and the Philippines.

He said: “We are taking it step by step, working with the local trade in Asia to understand market needs before reaching out to consumers. In a more mature market such as China, we are already (involved in) B2C activities and social media outreach.”

As well, visitBerlin hopes to increase the length of stay of Asian travellers, averaging three days presently, by promoting the city as a cultural attraction that is worth visiting any time of the year.

It is also banking on the opening of the new Berlin Brandenburg Airport to improve air connectivity between Berlin and Asia.

The project has however, been plagued by delays, and opening dates had been pushed back five times thus far, with 2H2017 given as the latest estimated opening period. Meanwhile, Frankfurt and Munich serve as gateways into Germany for longhaul flights from Asia.

A buyer, Abdul Rahman Mohamed, deputy general manager channel management at Mayflower Acme Tours based in Kuala Lumpur, said: “Germany is increasingly becoming a mono destination for corporate incentive travel where a visit to Berlin is a must.

“Leisure travellers from Malaysia travelling longhaul to Europe will always want to cover as many countries as possible, and our eight-day packages covering Berlin, Prague, Vienna and Budapest sell well.”

Agents urged to bring clients back to Nepal

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Durbar square in Kathmandu, Nepal a year after the 7.8-magnitude earthquake

ASIAN travel agents are being urged to bring clients back to Nepal, with the government drumming the message, ‘Safe, visit, enjoy and help Nepal’.

Nepal commemorated a year of the 7.8-magnitude Nepal earthquake that struck an area between the capital Kathmandu and the city of Pokhara on April 25, and in Singapore recently to correct misconceptions about safety or lack of infrastructure, Nepal ambassador to Thailand, Singapore, Brunei and Laos, Khaga Nath Adhikari, said: “The airport was safe even on April 26 last year. More than 90 per cent of hotels in Kathmandu were safe and only three trekking routes were affected.

“The government has done two things: put photos of how damaged temples or monuments looked before the earthquake, so tourists could compare them with what they see today. If they are risky, the government forbids them from entering. It’s the same with trekking routes – if they are dangerous the government would not allow visitors on them – there is no way we want to risk the lives of tourists.”

Half of arrivals to Nepal is for holiday, and another 12.5 per cent each is for trekking and mountaineering, and pilgrimage, 2014 data from the Ministry of Culture, Tourism and Civil Aviation shows. With more than 750 monuments and monasteries destroyed by the earthquake, which claimed nearly 9,000 lives, along with concerns over safety and state of infrastructure such as hotels and roads, visitors have kept away. Nepal’s top markets in 2014 were India, China, the US, Sri Lanka (taking Thailand’s spot in 2013) and the UK.

When asked why tourists should return now, Adhikari said visitors would still be able to enjoy Nepal’s diverse attractions, be it culture, adventure, religious tours, etc, and while doing so they would be helping Nepal. “When Nepal people see tourists, we will feel we are not alone or isolated,” he said.

Adhikari expects Nepal arrivals to be back to 2014 level of 790,118 visitors by the end of this year or next.

Surreal Destinations Singapore recently brought a group of four people, three of them expats, from Singapore at their own request to Nepal. It intends to organise a CSR campaign to educate and create awareness of Nepal, tentatively in the last quarter.

Nikko bows out of Bali while Hilton debuts

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Conrad Bali

GRAND Nikko Bali is bowing out after being part of the furniture in Nusa Dua, making way for a Hilton hotel effective December 1.

This will be the first Hilton-branded hotel in Bali and the third Hilton Worldwide hotel on the island after Conrad Bali and Hilton Garden Inn Bali Ngurah Rai Airport.

Said Guy Phillips, senior vice president development, Asia and Australasia, Hilton Worldwide: “In partnership with P.T. Caterison Sukses, the Hilton Bali will be a strong addition to our portfolio.”

Hilton Bali will offer 389 rooms and 19 one-, two- and three-bedroom villas with beachfront, ocean or garden views. There will be five F&B outlets, meeting and banquet facilities spanning 3,737m2 and other beachfront, cliff-top and poolside venues. The hotel will have four inter-connected swimming pools, a children’s lagoon, three tennis courts, a fitness centre and a kids’ club.