TTG Asia
Asia/Singapore Thursday, 9th April 2026
Page 1781

China airports rising up as mega transit hubs

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JUST as the Middle Eastern carriers are bridging links between Europe and South and South-east Asia, new longhaul services offered by Chinese carriers too are building China up as a major transit hub into Asia.

Beijing and Shanghai especially represent new – and arguably preferred – alternatives to the traditional transit stops like Tokyo, Seoul and Hong Kong in linking the US and Europe to Asia.

Air China became the first airline to launch a thrice-weekly Shanghai-San Jose service on September 1, bringing the number of China-US routes it operates up to six, the most of any airline worldwide.

Air China, along with other Chinese carriers like China Eastern Airlines as well as Hainan Airlines and its subsidiaries, appear to have succeeded in gaining hub status for China’s airports, including emerging ones in Chengdu and Chongqing, said buyers at PATA Travel Mart.

“(Chinese airports are becoming transit hubs) in recent years with the opening of more routes especially by Air China. They have been expanding their network very rapidly and this is good for us,” said Liu Shan, sales manager, Asia & Africa Region, CITS.

Bai Jing, director, reservation center division, e-commerce department at CITS said the added connections and competition from Chinese airlines will only be positive for Chinese outbound travellers.

“With competition there will be improvement. It is also not just about the price competitiveness as travellers look at a multitude of criteria when deciding which airline to take. Repeat travellers too are less price conscious,” she said.

Louisa Tsou, president of Ananan Tourist, said Taiwanese carriers have predicted and prepared for the rise of China as a competing hub. “Since 2008, China Airlines and Eva Air have been introducing many new links between Taiwan and China in anticipation of the competition,” she said.

Hence, while flights from South-east Asia to Taiwan have indeed declined due to its compromised trans-Pacific hub status, business has more than made up for itself through connections to China.

Most transit traffic go through Guangzhou, Shanghai and Beijing into Europe, added Tsou.

Tsou, who is also chairman of the Travel Quality Assurance Association in Taiwan, has seen a 1.8 per cent growth in transit traffic from Taiwan to China in July 2016 compared with the same period last year, and believes growth will only continue.

Unlike Liu’s observation that transit passengers from South-east Asia through the Beijing and Shanghai hubs are on the rise, Chris Ellis, Asia product manager at UK-based Explore Worldwide, believes the increase in connections into China is unlikely to benefit those hoping to visit South and South-east Asia due to the cumbersome routing. Rather, it benefits his European clientele visiting China.

Starwood debuts Tribute Portfolio, Luxury Collection in Singapore

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rajit_sukumaran_senior_vice_president_acquisition_and_development
Rajit Sukumaran

STARWOOD Hotels & Resorts has brought two new brands to Singapore parked under the Tribute Portfolio and Luxury Collection umbrellas with the signing on of Hotel Vagabond and The Duxton Club.

Tribute Portfolio, Starwood’s 10th core brand launched last year is bringing the 41-room Hotel Vagabond into its fold.

“Tribute is meant to capture the opportunities within the upper upscale space. Not many people are aware that 60 per cent of hotels in this space are unbranded and unaffiliated. Hence, Tribute allows us to take on independent, designer-led hotels, and keep them independent,” said Rajit Sukumaran, senior vice president, acquisitions and development Asia-Pacific, Starwood Hotels and Resorts, when asked why Tribute was created.

While Sukumaran feels that independent hotels already do well on their own, he feels that in order for them to grow further, they would need global distribution systems, loyalty programmes and sales channels – which Starwood offers.

In return, Starwood can offer their Starwood Preferred Guest (SPG) members varied experiences and additional locations to stay in.

“Nine out of 10 of our SPG members said there would be times during their travel where they wanted to stay in a non-typical, independent hotel. Their qualm was that they were unsure about the quality, unable to obtain points and the issue of safety. We decided to solve their problem (by launching Tribute),” shared Sukumaran.

Regarding expansion plans, he expects that Tribute should “hit 100 Tribute hotels in five years, or even exceed this number should this trajectory carry on”. In Asia, soon to join Tribute is a new property in Shanghai that will open later this year.

As well, The Duxton Club will open under Starwood’s The Luxury Collection in 2017. The hotel will reside in two pre-war colonial heritage buildings – The Duxton House on Duxton Road and The Duxton Terrace on Murray Street – 200 metres apart from each other.

The Duxton House will feature 50 guestrooms in eight adjoining three-storey buildings and include an all-day dining restaurant, a bar and private cigar room. Meanwhile, The Duxton Terrace comprises 14 adjoining three- and four-storey colonial-era buildings, which will house 138 guestrooms, five F&B options, a pool, lobby bar and fitness centre. Guests will be able to enjoy full use of the facilities at both premises.

On this soon-to-open property, Sukumaran said: “The Duxton Club is opening in Tanjong Pagar, which is an up-and-coming area. Having this luxury offering there is going to sit very well with the whole expansion plan of the CBD. It’s a great location for us.”

When asked about The Luxury Collection’s expansion plans in Asia, Sukumaran said that there are three opening soon – Meishi Lake in Changsha next month, and two properties in India and Hakone, Japan, next year.

Overall, Sukumaran said: “Both Tribute and Luxury give the flexibility of not making hotels conform to hard-brand standards. (But in comparison) to Tribute, Luxury has certain service elements there, such as the presence of a concierge.”

With this, Singapore currently holds nine of Starwood’s brands – W Hotels, Four Points, Westin, Sheraton, St Regis, Le Meridien, Tribute Portfolio, The Luxury Collection, and an extended partnership with Design Hotels (which Starwood holds a majority stake in).

COMO hotels embarks on branding enhancement efforts

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como-the-treasury-perthCOMO The Treasury, Perth

COMO Hotels and Resorts is embarking on a brand enhancement initiative in anticipation of its 25th anniversary in November.

The hospitality group will place ‘COMO’ at the beginning of each of its property’s name starting with its newest COMO The Treasury in Perth, Australia. Subtle changes will appear gradually across all collaterals from now through 2017. A fully redesigned website is also in the works.

As well, COMO has launched a two-month global competition starting September, which encourages social media followers to share their travel essentials when packing for a COMO destination.

Participants stand to win one of three prizes – a Club21 bag and a vacation of either a three-night wellness programme at COMO Shambhala Estate, Bali, a five-night service-focused experience at COMO Maalifushi, Maldives, or a two-night gourmet adventure at COMO Metropolitan London.

To participate, follow @COMOHotels on Instagram and share seven things in your travel bag via an Instagram post. Images must include the hashtags #COMO25th and #Club21 to qualify.

Asian Trails wins Finnish account handled by Asia World

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Laurent Kuenzle

ASIAN Trails Thailand will be handling the clients of Finland’s leading tour operator Aurinkomatkat in South and Central Thailand from November 1, an opportunity that arose when DER Touristik, which bought Apollo (Kuoni Scandinavia), shifted the account to its subsidiary, Go Vacation Thailand.

“Losing the Apollo account to DER-owned DMC Go Vacation enabled us to look at options to work with other major tour operators in northern Europe and we are very happy that we could come to an agreement with such a reputable company as Aurinkomatkat,” said Laurent Kuenzle, Asian Trails Group’s CEO, in an email interview.

Aurinkomatkat, part of the Finnair Group, carried nearly 200,000 passengers to various destinations last year, with a total turnover of 172 million euros. Kuenzle would not reveal the size of the account, only saying Thailand is a “major destination” for Aurinkomatkat.

He added: “We believe that the Finnish market is very interesting for Thailand. Thailand sees a large number of repeat travellers from Finland and is by far their (Aurinkomatkat) number one destination in Asia. Thailand is excellent value for money and has quality beach properties available for every budget.”

Currently, the account is being handled by Asia World Thailand.

Janne Ohralahti, head of procurement category marketing, hotels & transportation of Finnair Plc, said: “We strongly believe that Asian Trails has not only the infrastructure in place in Thailand but also has demonstrated that on-the-ground service standards remain its highest priority in Thailand.

“Its extensive network of offices in key destinations in Thailand with employees who understand our needs were decisive factors to appoint Asian Trails Thailand as our partner.”

TTG Asia takes break for Hari Raya Haji celebrations

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TTG Asia e-Daily will be taking a break on Monday, September 12, for the Hari Raya Haji public holiday.

News will resume on Tuesday, September 13.

From all of us at TTG Asia Media, Selamat Hari Raya Haji to our Muslim friends!

Indonesian OTAs ride on wave of mobile adopters

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MOBILE is touted to be the most lucrative channel for OTAs in Indonesia to conquer the country’s swelling ranks of travellers, as the archipelago becomes the fastest-growing online travel market in Asia-Pacific.

Speaking at PATA Travel Innovation Forum yesterday, Chetan Kapoor, research analyst, Asia-Pacific at Phocuswright, shared: “Next year we estimate that Indonesia will account for one-third of the South-east Asian travel market, with online accounting for 25 per cent of them.”

This is a significant growth from 2012, when Indonesia accounted for just one-fifth of the South-east Asia’s travel market, of which online contributed only nine per cent, according to Phocuswright findings.

The growth of LCCs and emergence of local OTAs have been key factors driving travellers to migrate from offline to online, according to Kapoor.

“There are more than 12 (sharing economy) intermediaries mobilising Indonesians to shop and book travel services online and on mobile, and we believe that by 2020 (mobile) will account for between 20-25 per cent,” he said.

Indonesia’s major OTAs are also witnessing rapid growth in mobile shopping and booking.

Caesar Indra, head of product of Traveloka.com, said a majority of the OTA’s business is on mobile, echoing Google’s findings that 71 per cent of online bookings in Indonesia are made via mobile apps.

Similarly, mobile accounts for 70 per cent and 50 per cent of business at Pegipegi.com and Nusatrip.com respectively. Tiket.com, which launched its mobile apps last year, has seen mobile business increasing four-folds in the last six months.

This is a major change from merely two years ago, when Indonesians used mobile devices for chatting and texting only, a phenomenon that Tiket.com‘s co-founder and managing director Gaery Undarsa attributes to the government’s drive to implement 4G network across major cities in the country and the availability of cheap smartphones for the lower-end market.

Ryan Kartawidjaja, deputy CEO of Pegipegi.com, said: “Indonesians are very (price sensitive). We create promotions which are only available on apps to stimulate mobile (purchases).”

As well, Indonesian OTAs claim to have fared better than their global counterparts in capturing the growth of interest from both travel suppliers and customers over the last four years due to their agility in adjusting their services to meet domestic market preferences and needs.

One notable strategy is the flexibility between online and offline payments. Said Tiket.com’s Gaery: “We are not only selling online. We also partner more than 4,000 sub agents across Indonesia.

“If we look at Papua, Aceh and other remote areas, it is (hard) to get (Internet) connections, so we partner small travel agents there. They can use our system and sell our products.”

He also said that having a combination of air, rail and accommodation products also suit the needs of travellers in a diverse, archipelagic country.

Refunding and rescheduling for online bookings has been a challenge for customers, pointed out Traveloka’s Caesar.

“A client needs to go to (the airline) sales office or call their customer service to alter their bookings. This is a big inconvenience,” he said.

To tackle the problem, Traveloka recently launched the rescheduling channel as part of its after-sales service for online customers.

Caesar added: “Traveloka designs mobile apps not only as a means for transactions but (also) as a travel companion.”

Meanwhile, Pegipegi.com has reached out to more hotels by creating video training to operate its system.

Trade welcomes first direct Cambodia airlink with Japan

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MEMBERS of the travel industry have welcomed the first direct flight linking Cambodia with Japan amid expectations it will attract a new wave of tourists.

All Nippon Airways (ANA) launched a fully-booked Boeing 787-8 Dreamliner that landed in Phnom Penh for the first time on September 1.

Shinya Katanozaka, president and CEO of ANA, said: “We are truly honoured to be the first airline to connect our two countries. Cambodia is not only a fascinating tourism destination, it is also garnering global attention for its high potential for economic growth, so we look forward to welcoming both leisure and business passengers on our flights to and from Cambodia.”

It is hoped the daily service will frogleap Cambodia towards its aim of attracting 300,000 Japanese visitors by 2020.

Hen Sunsein, general manager of Mekong Travels, said: “We are seeing an increase in Japanese visitors, especially business-orientated.”

It is also hoped the flight will boost connectivity with the rest of the world, adding an extra arm to traveller options.

Kimhean Pich, CEO of Mekong Discovery, added: “We welcome this flight. It connects Cambodia to a lot more of the world.”

Staff cuts at Maldives airline as Chinese traffic decline

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A DROP in Chinese arrivals and delays in launching new routes has forced Mega Maldives Airlines to shed jobs.

It has reduced its fleet from five aircraft to three while immediately making 65 positions in the company redundant.

“Furthermore, we have also made the decision to put on hold replacing 50 positions that are vacant and were due to be filled this year. As a result, the company’s total staff will now be reduced from almost 400 at the start of 2016 to 278. This is a reduction of 50 local staff and 64 foreign staff,” stated the airline.

Arrivals from China, the Maldives’ biggest source market, have dropped nearly 11 per cent in the six months to June this year.

But Mega, which accounts for 30 per cent of total Chinese traffic to the Maldives, says it will still continue its Beijing, Shanghai and Hong Kong services.

The airline said the slowdown in China was one that the carrier foresaw and planned for in late 2015. “Therefore, an extensive diversification of our route network was planned for this year, which included South Africa, India, Thailand and Europe.

“Unfortunately, for a number of reasons, many of which were outside of our control, we have had to either reconsider or delay these routes.”

New Singapore bus tour puts spotlight on local fare

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makan_bus_at_orchardgatewayThe Makan Bus will have 10 stops starting from Orchard Gateway

A NEW gastronomic tour, Makan Bus, created by operator MeGuideU, was launched last week in Singapore.

It is a hop-on hop-off concept where passengers get into 13-seater vans and are brought to 10 neighbourhoods known for their popular hawkers and signature local dishes. Buses run daily from 11.00 at 20-minute frequencies. Onboard, there are customised maps and tour guides to answer queries.

When asked what was his inspiration behind this product, John Ng Pangilinan, CEO, Ovenbaked Ideas (parent company of MeGuideU), said: “We conceived this idea for the SEA Games last year with Far East Hospitality. It was initially a supper tour which brought athletes, their families and friends to Geylang and Tampines for local hawker food.

“It was initially a three-month campaign, but with all the positive reviews that we received, we decided to make it bigger.

“We’ve received an overwhelming response not just from tourists and locals, but from corporates and industry players as well. A corporation just purchased in bulk from us for their clients when they head to Singapore.”

Initially, Ng said that he expected “locals to be a minority, and tourists the majority”. However, he shared that it’s now a 60-40 percentage split.

Currently, Makan Bus operates in the north-central part of Singapore but there are plans to expand to the east in the next six months. The company is also creating a Makan Bus app.

The company also has regional expansion plans. Said Ng: “Travel agents from overseas have started calling us, a few of which have packaged our tickets along with the upcoming F1.”

Ng further indicated that he would like to join a tradeshow, for example, at the upcoming ITB Asia, as he feels that these tradeshows were the “best outlet to showcase Makan Bus to travel agents”.

For agents, the preferred rates and commissions are currently about “12 to 20 per cent, depending on the size of the organisation”.

Ng concluded: “We want Makan Bus to be synonymous with food, so that when foreigners visit Singapore, locals can suggest Makan Bus (to them as an attraction).”

Tokyo authorities training to ensure safety of foreign tourists

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tokyo-skytreeTokyo Skytree

THE Tokyo Metropolitan Government conducted an exercise earlier this month specifically to test the city’s ability to safeguard foreign tourists in the event of a major natural disaster.

The safety drill involved evacuating 120 volunteers playing the part of foreign tourists from the observatory deck of the 634-metre tall Tokyo Skytree after a simulated earthquake of magnitude 7.3 strikes the city.

Staff at the venue, which has become one of the most popular tourist sites in the country since it opened in May 2012, were required to escort visitors from the upper floors of the tower to safe zones at ground level.

The staff then communicated with the tourists through a megaphone equipped with an automatic translation function to determine whether any were injured or required medical treatment.

Police and fire fighting teams also took part in the exercise.

Local authorities across Japan are stepping up their efforts to provide timely and appropriate information to foreign visitors, whose numbers are expected to swell to 40 million in 2020.