TTG Asia
Asia/Singapore Friday, 23rd January 2026
Page 1637

Malaysia’s tourism tax bill draws fire from trade

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A proposed bill by the Malaysian government to tax tourists staying at accommodation premises in the country has drawn heavy opposition from the trade, as industry members see it as a damper on domestic and inbound tourism.

While the rate of the tourism tax has not been determined, Malaysian Association of Hotels (MAH) president, Cheah Swee Hee, said the authorities were looking at RM25 (US$5.65) per room night at one of the earlier briefing sessions.


Kuala Lumpur

He said: “This will not encourage domestic tourism, which is just as important for the economy. Also, what are the regulations in place to ensure that accommodation providers such as Airbnb abide by the regulations?”

MAH is seeking an engagement session with the authorities to introduce a counter proposal that will be beneficial to all stakeholders, including the government, tourists and accommodation providers, said Cheah.

Ally Bhoonee, executive director at World Avenues, said: “Malaysia is not a destination that sells by itself. We, tourism players, have to spend time and money to market the destination, more so now that Tourism Malaysia has closed several of its overseas offices.

“The government should provide incentives for tourists to visit Malaysia rather than impose a tourism tax. This will make us less competitive than our neighbours,” argued Bhoonee.

KL Tan, vice president, inbound and domestic at Malaysian Association of Tour & Travel Agents, added that the proposed tourism tax raised further questions on how the revenue collected will be used and whether certain segments, e.g. medical tourists, will be charged the same tax too.

Japan, New Zealand deemed ‘safer’ in a VUCA world: Virtuoso

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Mount Cook, New Zealand

The potential travel disruptions caused by geopolitical situations, which has been termed VUCA (volatile, uncertain, complex and ambiguous) by international travel agency network Virtuoso, has affected how destinations are perceived worldwide.

According to a survey by Virtuoso, 40 per cent of US travel advisors are avoiding destinations like the Middle East, Europe and Africa due to concerns over terrorism.


Mount Cook, New Zealand

Instead, Americans are showing preference for destinations perceived as safer including Japan and New Zealand in Asia-Pacific, or choosing to travel domestically or to Canada.

A smaller percentage of advisors (10 per cent) say clients are changing travel plans due to a concern over anti-American sentiment as a result of president Donald Trump’s travel ban, despite it not being in effect currently.

Outside of the US, 42 per cent of Virtuoso-affiliated travel advisors say clients are avoiding travel to the US due to factors including opposition to the country’s foreign policy and concerns over obtaining visas.

As an alternative, they are electing to travel to destinations such as Italy, Australia and the UK. The majority of advisors anticipate the slowdown in travel to the US will last three to six months.

Responsible Travel says no to zoos

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UK-based OTA Responsible Travel will no longer promote trips that include visits to zoos and has removed six of these from its site, the first travel company to publicly make such a move.

Last year, travel companies and conservation groups voiced their stance against certain controversial wildlife venues and practices, none of which included a total boycott of zoos.

Justin Francis, CEO of Responsible Travel, said: “Zoos are not appropriate in 2017. They are relics of the past, and the arguments to justify keeping animals in captivity no longer stand up. The sad reality is that the animals are held captive primarily for our entertainment not for reasons of conservation and it is time that this stopped.”

The OTA said there is increasing evidence that some animals kept in zoos develop abnormal behaviours not seen in the wild as a result of frustration or stress, and there is little evidence that seeing animals in zoos makes people become active conservationists.

And while many zoos argue they are breeding centres for endangered species, 90 per cent of animals kept in zoos are not endangered.

Responsible Travel had consulted with wildlife charity, Born Free Foundation, leading up to its decision, and is now urging its tour operator partners to follow suit and asks travellers to think twice before visiting a zoo.

The company will still promote legitimate animal sanctuaries and rescue centres for animals that cannot be returned to the wild; wildlife conservancies and national parks; and rehabilitation centres where animals are looked after and then returned to the wild, on the condition that no captive breeding takes place on their grounds.

Eastin golf resort tees off in 2018

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Bangkok-based Absolute Hotel Services Group will try its hand at managing a golf resort when its first Eastin resort opens its doors in early 2018.

Eastin Thana City Golf Resort Bangkok is located within the Thana City mixed-use development, which includes the newly renovated Thana City Golf and Sport Club, 25 minutes from downtown Bangkok and 10 minutes from Suvarnabhumi Bangkok International Airport.

Guests at the 194-room property will be able to enjoy use of the facilities at the neighbouring golf and sport club, which includes an international-class 18-hole course designed by Greg Norman.

Mireio, Manila

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Rosa Ocampo spends a delightful evening indulging in Provencal-inspired dishes in a brasserie-style restaurant

Location
Mireio, Raffles Makati’s signature restaurant, was launched a few months ago. It is split into two floors – on the ninth floor is the main restaurant that can seat 77, plus a private dining room for 12. A staircase connects the main area to the rooftop bar and lounge, Mireio Terrace, which has 60 al fresco seats and 10 in the air-conditioned section.

Ambience
Adhering to Raffles’ literary connection, Mireio is named after the eponymous poem by Nobel-winning poet Frederic Mistral of Provence, who wrote about the forbidden love between Mireio, the daughter of a rich farmer, and a basketmaker, Vincent.

The first thing that struck me when I stepped into the restaurant was the warm and cheery vibe exuded by the Provencal-inspired brasserie. The floor-to-ceiling windows allowed in light, whereas the white, royal blue and yellow furnishings, flowers in tall vases and a lemon display made up the inviting interiors.

There was also a mural depicting the daily life of Mireio in Provence, and an antique book of the poem in the Occitan language. As well, the plates in the private dining room were painted based on Mistral’s poem.

Menu
Created by chef Nicolas Cegretin, himself a son of Provence, the dishes on the menu take their cues from the rich traditions of the French countryside and are cooked using traditional French techniques.

I chose the beef tartare as a starter. The added goat cheese added a creamy taste, while the basil brought out the taste of the meat.

I then progressed to the chef’s bouillabaisse. This sumptuous seafood broth gets its colour and aroma from the rouille sauce which contains saffron and cayenne paper. The shrimps are cooked just right they’re almost transparent, and the restaurant certainly didn’t scrimp on obtaining the freshest available seafood.

For dessert, I opted for the apple tart tatin which came topped with a heavenly scoop of vanilla ice cream. The crust was crisp and the thin slices of Granny Smith apples were neither soggy nor too sweet, lending to a palate-pleasing treat.

Instead of a cup of coffee to round off my meal, I opted for a shot of absinthe, the anise-flavoured liqueur distilled from the wormwood shrub. The elaborate setup the speciality drink was served in was a talking point.

Restaurant manager Nicolas Bacq – also from Provence – brought the traditional water fountain to my table.

The cold water trickled drop by drop, melting the sugar cube slowly, passing through the hollowed absinthe spoon and into the glass. Bacq explained that sugar and water were slowly added to the absinthe so as not to alter the aroma and flavour.

I liked my absinthe, which was not too strong and had a sweetish tang. I regret not emptying the glass for fear that I might get drunk.

Service
It’s personalised, attentive and efficient. While waiting for my dining companion, I decided to climb up to the Mireio Terrace.

Bacq offered to show me around. He recommended visiting the terrace between 17.00 and 17.15 to catch the sunset and linger until night descends to see the city skyline light up.

Verdict
Mireio serves great food at affordable prices. It is also tops in location, ambience and service. It must also be mentioned that Mireio Terrace is a fantastic vantage point to watch the sunset over Manila Bay.

Location 1 Raffles Drive, Makati Avenue, Makati City
Opening hours 18.00 to 00.00; Mireio Terrace17.00 to 00.00
Contact details
Telephone (63) 2 795 0707
Email mireio.makati@raffles.com
Website www.raffles.com/makati/dining/mireio

HK airport’s overcharging set straight but refunds unlikely

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The Hong Kong trade is mulling redress for affected airline customers after the issue of hidden passenger security charges charged by airlines was brought to light.

The Airport Authority Hong Kong (AA) had increased passenger security charge from HK$33 (US$4.25) to HK$45 in June 2014, but HK$50 was levied by airlines instead, according to industry members.


Hong Kong International Airport

Society of IATA Passenger Agents (SIPA) chairman, Larry Lo, said: “I was aware of the situation but not in a position to take any action until my new role in SIPA was announced last summer. There was a need for me to find out what the charge was based on as it’s unfair to consumers.”

According to Lo, AA claimed that it was not aware of the overcharge, as the HK$45 charge was rounded up to the nearest HK$10 automatically by the fare calculation system and the extra HK$5 were pocketed by airlines.

“To (cancel out) the (extra) charge, IATA finally assigned a new tax box for the security charge effective for sales and travel from May 1, 2017… hence allowing for single-dollar calculation,” Lo revealed.

Lotus Tours, managing director and COO, Ken Ng, did not receive any customer complaints but sees potential refund issues in redemption tickets like Cathay Pacific’s Marco Polo Club. “As the extra dollars went into airlines’ pocket, hopefully SIPA will follow up but for sure, it’s hard to make the refund to respective passengers,” he said.

Hong Kong’s legislative council member Wayne Yiu Sze-wing likewise reckoned it would be hard to refund consumers as the sum is bundled with airfares, and pointed out that agents also benefited from this as their commissions are calculated on total airfare.

According to Travel Industry Council, over 8.9 million air ticket transactions were recorded in 2016 which amounted to HK$27 billion.

US$3.5b mega project coming up in central Bangkok

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The site of the former Suan Lum Night Bazaar in Bangkok’s downtown will soon be home to a mega project that is being jointly developed by TCC Assets (Thailand) and Frasers Centrepoint.

Dubbed One Bangkok, the 16.7ha mixed-use project will be the largest private sector property development initiative ever undertaken in Thailand with an estimated investment value of approximately US$3.5 billion.


Rendering of the new development

One Bangkok has been touted by TCC Group chairman Charoen Sirivadhanabhakdi to be “a global landmark that will enhance Bangkok’s and Thailand’s stature on the world stage” when it opens in 2021 and fully completes by 2025.

The “integrated district” will be home to five office towers built, five luxury hotels, three ultra-luxury residential towers and retail spaces, in addition to civic areas, art and culture facilities, and eight hectares of greenery and open spaces.

The development is located in the heart of Bangkok next to Lumphini Park, with direct linkages to the city’s mass transit systems and easy access to the expressway network. The land is being leased from the Crown Property Bureau.

Amadeus brings Betterez, Distribusion on board bus booking service

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A new partnership between Amadeus and Distribusion has brought over 300 airport bus transfer and intercity bus operators in 2,500 destinations onto Amadeus’ travel seller network.

Initially, Amadeus travel sellers in central, eastern and southern Europe will be able to access Distributsion’s bus content, but more across the world are expected to join soon.

Julian Hauck, founder and CEO of Distribusion, said: “Travel sellers are paying more attention to bus travel to continue enriching their offer to travellers, and have been longing to add this kind of content in a simple, standardised and effective way for some time.”

Amadeus is further betting on the bus market with another partnership with Betterez, a reservations and ticketing management technology company working with motorcoach and tour operator businesses.

“Travelling by bus is an attractive choice for many, but could be for many more. Bus operators now have a complete package to unlock growth and make a significant footprint in the global travel industry,” commented Antoine de Kerviler, head of rail and ground travel at Amadeus.

 

Accor gets VeryChic

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Barely a week after its intentions to buy a French events management company was unveiled, AccorHotels has now acquired VeryChic, a digital platform that distributes luxury travel products to registered members through flash sales.

VeryChic offers luxury hotel rooms and apartments, cruises, breaks and packages via its website and mobile application, with over 50 per cent of sales volume coming through the latter.

The platform was created in 2011 and today has 4,000 sales on offer, 3,000 hotel partners across about 40 countries and a member base of five million.

Steven Daines, AccorHotels’ COO new businesses and CEO hotel services for Africa & Middle East, commented: “Our ambition is to support VeryChic in its international expansion to consolidate its leadership and benefit from its expertise to provide a portfolio of incredible locations and attractive offers to our guests, while presenting our hotels with a complementary solution to optimise room distribution.”

Hervé Lafont, founder, chairman and CEO of VeryChic, said: “VeryChic is a distribution solution that enables hotels both to reach and retain new guests. The combination with AccorHotels will allow VeryChic to roll out globally the services that we have been providing to hotels for the past five years and to offer our members the opportunity to discover the most beautiful locations in the luxury hotel sector.”

With multiple-entry visa, Malaysia ups efforts to woo Indian tourists

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Malaysia’s introduction of multiple-entry visas for up to 15 days for Indian tourists has received positive feedback from the trade, as members see greater potential to position the country as a hub for intra-region packages.

KL Tan, vice president, inbound and domestic at Malaysian Association of Tour & Travel Agents (MATTA), said: “Travel agents and tour operators should capitalise on packages not only in Malaysia but ASEAN, as the multiple-entry visa allows tourists from India to use Malaysia as a hub to visit neighbouring countries. We hope to attract more Indian tourists to Malaysia and ASEAN.”


Bohey Dulang Island near Sipadan. Sabah Borneo

Ganneesh Ramaa, manager, Luxury Tours Malaysia, concurred: “Multiple-entry visa of 15 days is good enough for a genuine tourist to visit multiple destinations in ASEAN using Malaysia as a hub. Both Malindo Air and AirAsia offer attractive airfares.

“Without the multiple-entry visa, we lose out to Bali as Indian tourists used Kuala Lumpur as a transit to continue their journey onwards to Denpasar. (The new visa move) also makes Malaysia more competitive with regional destinations. Indonesia and Thailand, for example offers free visa on arrival,” he added.

At the same time, MATTA president Hamzah Rahmat is urging state tourism offices nationwide to leverage the latest visa initiative and promote their destinations. He said: “Not many Indian tourists are familiar with destinations beyond the traditional such as Kuala Lumpur, Langkawi, Penang and Resorts World Genting.”

On its part, MATTA will continue with its new initiative of organising sales missions in South Asia, encompassing its association members, hoteliers and local attraction operators. Tan said: “We wish to introduce new destinations such as Perak, Negri Sembilan, Malacca, Johor, Sabah and Sarawak to provide an opportunity for SME agencies to participate in the Indian market.”

For India, sales missions are planned for Bangaluru, Chennai and Kochi and in August, and Kolkata, Hyderabad and Visakapatnam in November.