TTG Asia
Asia/Singapore Friday, 16th January 2026
Page 1575

Changi Airport’s new T4 to bring automation technology to travellers

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Changi Airport yesterday unveiled its soon-to-open Terminal 4 (T4) during a special media preview, highlighting how the extensive use of technology and automation will take centre stage at this new facility.

The new two-storey terminal is equipped with the end-to-end Fast and Seamless Travel (FAST) for departing passengers. This includes automated check-in kiosks, baggage drop using facial recognition and Xbox Kinect-powered 3D modelling technology, as well as immigration and boarding gates that share facial and thumbprint biometric data.

Passenger clearing immigration using the AIG

This fully automated process is expected to yield some 20 per cent manpower savings in the long term. The terminal also holds three rows of conventional check-in counters for airlines not yet equipped for automated check-in. It will have centralised areas for departure and arrival immigration as well as pre-board security screening.

Poised to receive 16 million passengers a year, T4 will have a capacity two-thirds that of Terminal 3 and will raise Changi Airport’s total annual capacity to 82 million, said Poh Li San, vice president of T4 programme management office at Changi Airport Group.

Nine airlines are set to operate in T4: four under the AirAsia Group, as well as Cathay Pacific, Cebu Pacific, Korean Air, Spring Airlines and Vietnam Airlines. These serve an estimated eight million passengers in Changi Airport each year.

Of these airlines, LCCs are most ready to adapt fully automated check-in systems, said Ivan Tan, senior vice president of corporate and marketing communications at Changi Airport Group.

Two lounges – Cathay Pacific’s First and Business Class Lounge and Blossom Lounge, a pay-per-use lounge managed by SATS and Plaza Premium, are located at level 2M within the transit area.

With a total floor area of 225,000m2, T4 also boasts more than 2,000m2 of landscaped interiors, immersive LED displays, internationally commissioned installations, 80 retail and F&B outlets, and a Heritage Zone in the transit area with local food offerings.

Located two kilometres from the existing three terminals, T4 will be connected to Terminal 2 by shuttle buses that operate at 10-minutes intervals round the clock.

Currently in the final stage of operational readiness trials, T4 is expected to begin operations later this year. It will be open to public visits from August 7-20, for which all 200,000 tickets have been snapped up.

Days away from implementation, Malaysian tourism tax plan still unclear

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With days to go until the new tourism tax supposedly comes into force on August 1, the Malaysian trade is still none the wiser about the tax collection procedures without further information from the government.

Operators of accommodation premises are required to be registered 30 days prior to the commencement of the tourism tax, and yet the registration mechanics are still not made known to hoteliers.

The latest news on the tax was a decision from parliament yesterday to charge foreigners a flat rate of RM10, regardless of hotel category, while Malaysians will will be exempted from the tax across all classifications of hotels.

Kuala Lumpur

The three major hotel associations in Malaysia – namely the Malaysian Association of Hotels (MAH), Malaysian Association of Hotel Owners (MAHO) and Malaysia Budget Hotel Association (MyBHA) – had earlier called for a dialogue with the Finance Ministry, Royal Malaysian Customs Department, and the Ministry of Tourism and Culture, but their request had gone unanswered.

“We have not received any acknowledgement in writing from the chief secretary’s office. But a third party has informed us that the prime minister’s office has instructed the Ministry of Finance office to follow up with a meeting. We will take the initiative and contact the Finance Ministry this week and try and set up a meeting, rather than we wait for them to call us,” said Shaharuddin M Saaid, MAHO executive director.

For hoteliers, several issues await resolution prior to the implementation of the tourism tax. This includes forward bookings with payments received and government dealings where payments are made a few months later. Also of concern is whether the Malaysian government will support the cost of system upgrades for the collection of taxes.

Shaharuddin said: “We also wish to bring up our proposal that the tourism tax be collected at the airports and borders instead. The government will not have to deal with issues relating to registration of accommodation premises, unlicensed operators of accommodation premises and you just have to charge one tax amount for all tourists.”

As well, Malaysian Inbound Tourism Association (MITA) is seeking written confirmation of the concessions that the Tourism and Culture Ministry agreed to earlier this month, secretary general Adam Kamal told TTG Asia. The association is also requesting for the government to incentivise ad-hoc MICE groups to cushion the impact of the tourism tax.

Kamal added: “To date, we have nothing in black and white. We also wish to have a written statement that domestic tourists who book a three-star accommodation or below through an inbound tour operator is exempted from paying the tourism tax.”

Scoot launches five new routes as it merges with Tigerair

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Scoot has announced the addition of five new destinations – two longhaul and three shorthaul routes – by June 2018 as it marked the completion of its merger with Tigerair Singapore yesterday.

The two longhaul destinations are Honolulu, Scoot’s maiden US destination, and Harbin in north-east China. The three shorthaul routes will be Kuching and Kuantan in Malaysia, and Palembang in Indonesia.

Together with the addition of Tigerair’s network, the five new services will bring Scoot’s total destination count to 65 across 18 countries.

All Tigerair flights will now operate under the Scoot brand and flights will operate under the TR flight designator code. Both airlines now operate under a single brand and operating licence.

Aside from launching a new cabin crew uniform, Scoot has also changed its Get Outta Here! tagline and adopted a new slogan, Escape the Ordinary.

The airline has also rolled out its first A320 aircraft, previously operated by Tigerair and repainted with the Scoot livery, named “Conscious Coupling” in commemoration of the integration. The current Tigerair fleet will be progressively repainted and the complete livery change is targeted to be for completion by mid-2018.

Clinton Anderson to helm Sabre Hospitality Solutions

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Clinton Anderson has been named president of Sabre Hospitality Solutions effective August 7, succeeding Alex Alt who has accepted an executive position at another company.

Anderson

Anderson joined Sabre in 2014, and currently serves as senior vice president of strategy where he has been instrumental in key product, technology, business and investment strategy initiatives.

Prior to joining the company, he co-founded Emerson/Anderson, a private investment fund focused on small cap businesses. He was also a partner at Bain and Company where he led consulting engagements across many industries to drive profitable growth, operational efficiency and strategic differentiation.

No more China shopping tours for Dynasty Travel

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Singapore-based Dynasty Travel has put a halt to its “shopping tours” in China, where tours comprise compulsory tourist shopping in certain cities.

Instead, the company seeks to offer customers more quality time for sightseeing in each destination without having to visit any tourist shops.

As a result, prices of the tour packages have been increased by about 30 to 40 per cent, notably in Beijing and Shanghai where shopping tours are more prevalent. For example, an eight-day package to Beijing and Tianjin will now cost S$1,288 (US$946), up from the previous S$938.

Dynasty Travel is the first tour agency in Singapore to start this initiative, the company said in a statement.

Priceline seals Momondo acquisition

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The Priceline Group has acquired Momondo for approximately US$550 million in a cash purchase, completing a deal announced in February.

The Momondo Group, which operates European travel meta engine Momondo and global flight comparison and travel deals publishing platform Cheapflights, will now come under The Priceline Group’s leading travel meta brand, Kayak.

Headquartered in the UK and Copenhagen, with an office in Boston, the Momondo Group businesses will report to Kayak CEO Steve Hafner.

Following the completion of the acquisition, the respective chiefs of Momondo and Cheapflights, Hugo Burge and Andrew Shelton, have both announced their departure from the companies.

Two more properties added to Dusit’s SE Asian portfolio

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Dusit International has signed a management agreement with Ha Dat Company to operate dusitD2 Vung Tau, the first dusitD2 branded property in Vietnam.

Slated to open in 2Q2018, the seaside property will comprise 100 rooms set within bungalows, as well as two grand villas. Facilities include an all-day-dining outlet, a seafood restaurant, bar, spa, gym and ballroom. It is located a 90-minute drive from Tan Son Nhat International Airport (Ho Chi Minh City).


dusitD2 Vung Tau

Prior to dusitD2 Vung Tau’s opening, the Thai hospitality company will debut in Vietnam early next year with the opening of DusitPrincess Moonrise Beach Resort on Phu Quoc island.

In Philippines, Dusit International has also signed a hotel management agreement with Robinsons Land Corporation to operate the five-star Dusit Thani Mactan Cebu.


Dusit Thani Mactan Cebu

Slated to open in 4Q2018, the 271-key resort will be situated on the northern peninsula of Mactan Island, 30 minutes by car from Mactan-Cebu International Airport (MCIA) and adjacent to RLC’s AmiSa private residence. Facilities include a spa, fitness centre, an infinity pool, three restaurants and over 1,200m2 of meeting space.

Dusit Thani Mactan Cebu will be the third property in the Philippines to carry the Dusit Thani brand after Dusit Thani Manila and the upcoming Dusit Thani Residence Davao.

New managing director appointed for MBK Hotel and Tourism

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Arthorn Vanasantakul has been appointed managing director of MBK Hotel and Tourism (MBKHT), a business unit of the MBK Group.

Previously MBKHT’s deputy managing director of finance and administration, Arthorn in her new role will be responsible for the following hotels in the MBKHT portfolio: Layana Resort and Spa, Dusit Thani Krabi Beach Resort, Pathumwan Princess Hotel, Tinidee Hotel @Ranong and Tinidee Golf Resort @Phuket.

With close to 30 years of experience in hotel operations, financial and marketing management under her belt, she has worked for several hotels in Thailand, including Royal Orchid Sheraton, Shangri-La Hotel, Novotel Bangkok, Dusit Hotels and Resorts, and Pathumwan Princess Hotel.

Indonesian first-time cruisers on Princess Cruises’ radar

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As Princess Cruises continues to homeport in Singapore for its South-east Asian sailings in the upcoming 2017-2018 season, it is training its sights on Indonesian first-time cruisers as a key target segment.

“We are seeing a significant increase in demand from Indonesian guests during our homeporting seasons, especially for first-time cruisers who wish to try shorthaul trips sailing out of Singapore to destinations in Malaysia, Thailand and Vietnam,” Farriek Tawfik, director of South-east Asia Princess Cruises told TTG Asia during a media briefing in Jakarta last week.

Indonesia’s younger generation – including millennials and those aged 40 to 45 years old – and the rapidly growing middle-class are also a huge target market. “Cruise is new to young travellers who think that cruise is only for old people, and that is why we’re working with the government and travel agents to educate the market”, said Farriek.

Princess Cruises is stepping up engagement with travel agents and the tourism boards to provide the latest ship updates, in addition to participation in road shows and travel fairs across Indonesia’s major cities.

There is great plenty of room for growth in Indonesia’s cruise market, Farriek added, with only 40,000 out of Indonesia’s “huge population” having taken a cruise in 2015.

Cruise Line International Association (ICLA) 2016 Asia Cruise Trends Study shows Indonesia’s share of passenger volume was only 1.9 per cent compared to other Asian countries.

Moreover, Indonesia will receive more inbound travellers during the sailing season – with more than 60,000 foreign travellers expected to stop by in Bali, Lombok, Komodo Island, Ujung Pandang, Semarang and Probolinggo.

Expedia to stop promotion of some wildlife attractions

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Expedia will remove certain wildlife animal interactions from its websites and other distribution channels in a two-pronged move that mirrors TripAdvisor’s policy change and launch of an educational platform last year.

Over the next few months, Expedia will work together with several wildlife and animal protection groups – including The Association of Zoos and Aquariums, US Wildlife Trafficking Alliance, Born Free Foundation, The Humane Society of the United States and Humane Society International – to undertake a “thorough review” of wildlife attractions offered on its website.

The OTA also plans to launch the Wildlife Tourism Education Portal later this year to present travellers searching for animal-related activities with detailed information about specific activities offered through Expedia.

The new portal will include information on whether an activity involves human interactions, providing links to allow travellers learn more about wildlife tourism and animal welfare, participate in the conversation and take action.

“Expedia can play an integral part in educating travellers about the diverse views related to wildlife tourism, so they can make informed decisions that align with how they travel and how they interact with the animals that share our planet,” said Jen O’Twomney, vice president, Expedia Local Expert.

“As travellers, it is important that we know more about the places we go, the activities we engage in, and the ways in which we leave lasting impacts on our destinations. As we help people go places, we want to help them do it thoughtfully, and responsibly.”

The relationship between travel and wildlife exploitation again came under the spotlight when World Animal Protection released a recent report revealing that 77 per cent of the 2,923 elephants used in Asian tourist venues surveyed are kept in “severely cruel conditions” with tourism growth contributing to the problem becoming more widespread. The reported also advocated tourist education as a way to tackle the issue.