TTG Asia
Asia/Singapore Saturday, 2nd May 2026
Page 1508

Qantas, STB and Changi Airport in tripartite marketing push for Singapore

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Qantas, Singapore Tourism Board (STB) and Changi Airport Group (CAG) have announced a S$5 million (US$3.8 million) partnership to promote Singapore as a destination and connecting gateway to Asia, Europe and Australia.

With the return of Qantas’ Sydney-London services via Singapore from March 25, the three-year MoU that will see all parties work on joint marketing campaigns in Australia, the UK and South-east Asia to promote travel on Qantas services via Singapore.

All parties will promote Qantas services via Singapore

According to a joint statement from the partners, London is Changi’s busiest longhaul destination. With Qantas’ new flights, Changi will offer 53 weekly services (about 19,600 one-way weekly seats) between Singapore and London. Changi Airport is also the most connected international airport to Australia, both in terms of the number of city links and weekly seats available.

Qantas Group CEO Alan Joyce said the partnership is aimed at boosting the number of people travelling through Singapore from key markets in Australia and the UK.

“Singapore is Qantas’ largest hub outside of Australia, carrying more than 20 per cent of our wide body fleet. It is a cornerstone city in our international network strategy and plays an important role in our ability to respond to the incredible growth we are seeing in travellers from Asia.

Joyce expects the deal will allow Qantas to better leverage its partner network in the region, which includes three Jetstar branded carriers that connect to its flights through Changi.

STB’s chief executive Lionel Yeo said that the partnership presents an opportunity to drive more visitor arrivals to Singapore and raise its destination profile.

“Australia and the UK have always been important source markets for Singapore, ranking fifth and 12th respectively in 2017. The addition of more Qantas services, especially the return of the iconic Kangaroo Route, is set to draw even more visitors from the two countries.

In 2017, Changi Airport handled 62.2 million passenger movements, with about 30 per cent of its passengers transiting through the airport.

And with today’s travellers becoming more selective, Changi Airport Group CEO Lee Seow Hiang said the partnership is a timely way to help differentiate Singapore as a stopover point and destination.

South Korea’s Jeolla goes after SE Asians with culture, agritourism

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Jeonju Hanok Village

As a lesser-known destination for foreign travellers, South Korea’s Jeolla Province wants to leverage its rich cultural and agricultural assets to attract a greater share of visitors from South-east Asia.

Park Hui Jung, chief tourism marketing, Jeollabukdo tourism division, told TTG Asia that the destination’s selling points include the opportunity to get up close and personal with Korean culture in Jeonju Hanok Village, such as through the wearing of a hanbok, making of bibimbap and visiting Korean traditional houses.

Jeonju Hanok Village. Photo credit: Korea Tourism Organization

The northern Jeolla Province has been intensifying its marketing efforts in South-east Asia by conducting sales calls in Singapore, Malaysia, Thailand and Vietnam, said Park.

Consumer fairs and trade shows are also part of the agenda, and Jeollabukdo will be participating in this month’s MATTA Fair in Kuala Lumpur, Vietnam International Travel Mart in Hanoi and Singapore’s NATAS Travel Fair.

Meanwhile, the southern Jeolla province is keen to attract Singaporean families as the area offers farms and activities for children, Kim Bog-Hee, deputy director, Jeollanamdo Province tourism division, told TTG Asia.

Unique agricultural experiences promoted include abalone picking and tasting in Wando from autumn to spring, while in late fall, travellers will be able to pick and taste pears, Kim continued.

An abalone meal in Wando. Photo credit: www.wando.go.kr

However, direct international flights to the province are scarce, with China remaining one of the province’s biggest markets as it enjoys twice-weekly scheduled flights from Shanghai to Muan Airport.

Still, Singapore outbound agents see promise in this fledgling Korean destination.

King Jin, senior sales manager, Apple Holidays, said: “The province is not easy to access, but Singaporeans are looking to travel somewhere they’ve never heard of.”

For his company, family groups top the segment of travellers that choose Jeolla, where there are daily departures – each group is about 25 to 30 pax strong – during the peak seasons of June and December.

“(During the school holidays), when compared to Japan, Australia and Taiwan, South Korea is more affordable for Singaporeans. (The province is also popular with families) as they have hands-on activities – such as making Korean paper – that both adults and children can do together,” King added.

He believes that the province will grow in popularity, including for FITs. But as “some Singaporeans prefer packages where everything is taken care of, I think we can still lead the market for another few years”.

Lee Hwee Noi, senior manager international product development outbound, Hong Thai Travel, concurred: “This province has been gaining popularity steadily over the last few years. We’ve sold it for about five years now, and in the first year we only had two groups. But right now we have about 15 groups, and there has been a growing number of enquires.”

For Hong Thai Travel, Jeolla is promoted for repeat travellers to South Korea as the area is located far down south, and is not easy for FITs to get there.

New casino resort in Nepal bets on Indian market

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casino main floor

Half a year into its opening, Tiger Palace Resort in Bhairahawa, Nepal – pegged as South Asia’s first integrated casino resort – is already looking at a sizeable expansion to cater to the growing demand for gaming in the Indian market.

A part of Australian-listed Silver Heritage Group, the 8.9ha Tiger Palace Resort with an investment value of U$52 million features 100 hotels rooms and two villas, a 2,500mgaming floor, six F&B outlets and a kid’s zone.

Tiger Palace Resort’s casino main floor

“We opened as a hotel in September 2017 and (added) the gaming portion just before the New Year. We see demand for at least 100 more rooms, an expanded VIP gaming area, more F&B options and an additional block of rooms in the budget category,” said Tim Shepherd, co-founder of Silver Heritage Group.

The group is also in talks with a few theme park operators to look at the potential of possibly opening a theme park at the resort.

The resort, a two hours’ drive from the Gorakhpur Airport in Uttar Pradesh, was purpose built for Indian gamers, unlike casinos in Macau that cater more to Chinese travellers, according to Shepherd.

“India is a very exciting market. At present we are reaching out to the market through Nepal, which is very investment friendly, while it is tough to open a gaming resort in India,” Shepherd commented.

A white paper by Global Market Advisors projects that India could become the next dominant force in Asian gaming, provided its growing population has easy access to the right number and mix of casino resorts, positioned throughout India’s major cities and borders.

Since opening, Tiger Palace Resort has seen growing demand from India, having hosted Indian weddings – including one with 900 guests – bachelor parties and casino goers.

“Our concern now is to create awareness about our resort in the Indian market,” said Shepherd. To raise awareness and boost guest numbers, the resort is working offline and online travel agencies in India.

Philtoa to launch travel mart for alternative tour products

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New mart to feature products focused on ethnicity and culture, fiestas, eco-adventure, culinary, agriculture and heritage

The Philippine Tour Operators Association (Philtoa) attempts to bring ecology, ethnic and cultural tourism products into the mainstream by launching a yearly travel mart specifically for these alternative attractions.

“These are still weak products. We’re trying to define and brand them well,” Philtoa president Cesar Cruz told TTG Asia.

New mart to feature products focused on ethnicity and culture, fiestas, eco-adventure, culinary, agriculture and heritage

The inaugural Green and Gold Tourism Travel Mart will run from May 4 to 6. In its first three editions, the event will take place in Bonifacio Global City (BGC) in Taguig City and thereafter alternate to other areas including Cebu, Davao and Bohol for a wider reach.

While there are already a number of consumer travel shows in the country, including Philtoa’s own Philippine Travel Mart every September, Green and Gold Tourism Travel Mart is distinguished by its focus on alternative tourism products following themes of ethnicity and culture, fiestas, eco-adventure, culinary, agriculture and heritage, along with a series of educational workshops and events featuring local artisans.

Cruz shared that local government units and community-based organisations are expected to participate in the May mart in response to the country’s sustainable tourism aspirations.

Khiri ventures deeper into Indonesia with Sulawesi office

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Wakatobi one to watch, says Hoven

While infrastructural pressures have spurred the Indonesian government’s drive to create “new Bali’s”, demand trends from Europe – such as the maturing traveller profile – are also pointing towards lesser-known destinations.

Last month, DMC Khiri Indonesia opened an office in Sulawesi, covering destinations from Kalimantan through Sulawesi, to the Moluccas and Papua.

Wakatobi one to watch, says Hoven

General manager of Khiri Indonesia, Herman Hoven, said: “While Bali and Java remain popular… for repeat European visitors to Indonesia, there is an increased interest in the outer lying destinations, such as Flores, Sulawesi and Kalimantan.

“We’ve offered Sulawesi since the start of our operations in Indonesia through a local agency. However now that we have opened our own office there, we’ll be able to deliver better consistency in product quality and service at a more competitive price. Response time will improve too, and we’ll (be able to be more) flexible and creative in our own itineraries.”

In Germany, Sulawesi and destinations other than Bali are already on the radar of some travel agents. Hans-Jürgen Schwall, managing director of First Reisebüro, said customers’ first contact with the destination is almost always with Bali. But as these longhaul travellers typically stay 14 to 20 days in the country, itineraries often also include Java, Sumatra, Sulawesi and Timor.

Of the emerging destinations serviced by Khiri’s new office, Hoven said the Wakatobi islands in South-east Sulawesi is one that “will rapidly (gain) popularity over the next few years”.

Since opening the new office, Tangkoko and Bunaken have shown to be most in-demand, being “easily reachable from Manado in the North”.

While these areas are opening up new selling opportunities, Hoven said product knowledge of some local tour operators could still be lacking.

Schwall remarked that having a DMC operating in budding destinations could fill information and service gaps, a boon for overseas agencies that offer tailor-made Indonesia itineraries.

Asiatravel’s augmented reality tours of Israel bring history to life

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Asiatravel and its B2B division TAcentre, in partnership with Yaturu 5800 Israel, are hoping to bring “Hollywood theatrics” to tourism with the launch of tours staged using augmented reality (AR) technology and scripted audio-dramas of the history of destinations.

The “world’s first digital theatrical tours” will start with special group packages to Israel, where participants will be taken to Masada to join the final events of the first Jewish-Roman War, which occurred during 73 to 74 AD. On another part of the tour, they will visit Jerusalem or Bethlehem, where they will get to witness Jesus standing against corrupt authority, or angels communing with Mary and being asked to name her unborn son.

Augmented reality tours will debut in Israel before being rolled out to Asia

Following the launch, Asiatravel and Yaturu will jointly develop similar digital theatrical tours in major tourism destinations in Asia, with the first such Asian tour expected to be ready by end-2018.

An extension of the production house, now in Hollywood, will be established in Singapore to fast-track development across Asia-Pacific.

Kevin Bermeister, CEO of Yaturu, said: “AR and tourism are mutually disruptive. We know about AR business models largely from the gaming industry, but I believe tourism will become the first industry to fully engage AR and the first to birth successful, long term AR content business models. Asia Pacific will be a very interesting region for us to develop these tours because of its diverse cultures and backgrounds”.

Fred Seow, CEO of TAcentre, added: “It is timely for this product segment (tours), which has been largely human based, to achieve consistent high standards, refined content and quality and even cost savings when converted into digital theatrical tours.”

These digital tours to Israel are now open for agents’ bookings on TAcentre.com (international) or TAcenter.cn (China).

Mobile payment gains momentum for China’s tech-savvy travellers

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99 per cent of Chinese travellers surveyed have Alipay downloaded

As travel expenditure of Chinese tourists pick up, so too have mobile payments, with a recent survey showing 65 per cent of Chinese tourists using mobile payment platforms on their overseas travels, six times the number of non-Chinese tourists.

According to the Outbound Chinese Tourism and Consumption Trends: 2017 Survey, jointly issued by Nielsen and Alipay, Chinese tourists’ use of mobile payment during overseas trips saw greater increase compared to other payment methods compared to the last two years.

99 per cent of Chinese travellers surveyed have Alipay downloaded

On their most recent trip abroad, 99 per cent of Chinese tourists sampled have the Alipay App installed on their phones and 63 per used Alipay for their transactions, the survey showed. While shopping was the most common expense for which Alipay was used, Chinese tourists also utilised it to pay for sightseeing, accommodations, dining, transportation and recreation.

Over 90 per cent might purchase more goods or services at certain overseas merchants if they are able to accept mobile payment, the survey further revealed.

The study identifies the habit of using mobile payments in China, convenience of use, and additional discounts gained by using such platforms as key factors for Chinese travellers’ use of mobile payment overseas, while limited merchant coverage overseas is cited as the biggest obstacle.

The importance of mobile payment adoption in the travel industry is accentuated with the report stating that Chinese tourists exhibit stronger retail spending power than non-Chinese tourists. The former spent an average of US$762 per person on shopping alone based on their most recent trip. Non-Chinese tourists spent an average of US$486.

On average, Chinese tourists surveyed visited 2.1 countries or regions in 2016-2017 and are expected to visit an average of 2.8 in 2018.

Best Western rewards Thai agent with Japan stay

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Trips to Japan and Phuket for the lucky winners

Best Western Hotels & Resorts recently organised the Appreciation Night 2018 at Bangkok’s Beer Republic to express gratitude for its Thailand industry partners and give guests a chance to catch up with its executive team in Asia.

In attendance for the party were 70 of the company’s closest partners, including marketing companies, travel agents, journalists and bloggers.

Trips to Japan and Phuket for the lucky winners

The night’s lucky draw saw Jiraphon Bupsiri of NS Travel & Tours bring home the top prize – return flights for two between Bangkok and Osaka and a two nights’ accommodation at Best Western Osaka Tsukamoto, including breakfast.

Sareewan Sudsanit of Krungsriayudhya Card won a two-night stay at Best Western Premier Bangtao Beach Resort & Spa, including return flights for two people to Phuket.

Asian Trails takes Amanjunkies out for street food

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Offering guests authentic street food expereinces

In a sign of the times, Amanresorts is collaborating with Asian Trails to bring guests to the streets for local food.

While a reason for Aman junkies to pick an Aman stay has always been the F&B – peaceful settings and safe-to-eat food, both in hygiene and spice levels – the new partnership reflects the changing luxury traveller who is willing to rough it out for a taste of authenticity.

“There is a growing interest among guests for local food experience,” said Patrick Gauthier, Amanresorts’ cluster director of sales based in Bangkok. “We would like to present the rich local culture in all our destinations and show that we always strive to offer the most authentic, insightful and unique experiences to our guests.”

Offering guests authentic street food expereinces

Exquisite Experiences, as the programme is called, offers a few nights stay in an Amanresort, with culinary journeys as the overriding theme. Guests will get the fine dining in-house handled by Amanresorts on some nights, and street dining handled by Asian Trails on others. Programmes are available for Amanresorts in Cambodia, China (including the new Shanghai property, Amanyangyun), Indonesia, Laos, Thailand and Vietnam.

So how unadulterated is the street dining? Aman junkies can kiss ‘exquisite’ goodbye. It’s the real thing – “plastic chairs, wobbly metal tables, toilet rolls as tissue paper, and more of this stuff all the way”, according to Asian Trails’ group director of marketing and e-commerce, Niels Steeman.

“We avoid Western-oriented restaurants, high-end eateries, any Amanresort restaurant, or places where foreigners tend to go,” said Steeman.

A four-day Amanpuri package, for instance, brings guests to Phuket Town on Day Two for lunch – snacks and kerbside dishes such as khanom ahpong (crispy rolled-up crepe) – before heading for a museum unknown to many. It ends with a seafood galore “like only the locals know” where guests ‘blend in’ with locals.

“Our packages fuel the wanderlust by taking a different approach to something that is in demand but has not yet been offered. Travel is and remains an exploration which evolves as the years go by. If you’re not innovative, you’ll start to fall behind in the travel offers,” said Steeman.

Steeman is confident that Aman guests will relish the idea. Amanresorts itself offers local food experiences in Vietnam that “must be tried out”, he said, adding the hotel group has been open and enthusiastic about Exquisite Experiences.

“Working with their regional and global offices has been an eye-opening experience for us, seeing how such a respectable chain tackles such undertakings.”

Gauthier said Amanresorts has always looked for opportunities to collaborate with the travel trade since its founding 30 years ago.

“We consider DMCs as travel partner, and we need to work closely with them to offer the same level of guest experience,” he said. “We operate 31 resorts worldwide, of which 12 resorts, and two cruises, are located where Asian Trails provides ground services.”

Melvyn Yap ends 18-year stint at Silversea

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Sources say Yap resigned last year

Updated: Why Silversea combines Asia with Europe – goo.gl/z6yary

After an 18-year stint with Silversea Cruises during which he put the luxury cruise line on the radar of affluent Asian travellers, Melvyn Yap, regional director Asia, is leaving the company, effective April 30.

According to sources, Yap resigned in June last year. It isn’t clear if this was because changes were afoot at the line. These changes came to light this week when Silversea announced a new structure looking after the Europe and Asia markets under the leadership of Alfredo Spadon, managing director Europe & Asia, based in Frankfurt.

Sources say Yap resigned last year

A new vice president of Asia sales, Daniel Krupp, has been appointed to drive growth in the Asian market, since February. Krupp joined Silversea in April 2016 as vice president business analytics based in Miami, and became vice president sales & market development based in Monaco in April 2017 before his current role.

The new structure also includes a marketing director Europe & Asia Daniela Heusel and a commercial coordination manager Europe & Asia, reporting to Spadon to “ensure efficient business analytics, structure and communications for the European and Asian markets”, according to a statement.

Krupp named Silversea’s new vice president of Asia sales

“We have a stellar team that will work seamlessly between Frankfurt and Singapore, and I have no doubt that they will make significant contributions to the continued success of Silversea,” said Spadon in the statement.

At press time, Silversea has yet to respond to TTG Asia’s questions on whether the Asia office in Singapore, long been a two-man show, would be closed, and the thinking behind the restructure, especially whether it was timely to combine Europe with a fast-growing and competitive Asian market.