TTG Asia
Asia/Singapore Friday, 2nd January 2026
Page 1503

On the road with their brood – inbound

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AUSTRALIA
Gary Paterson, general manager, global sales & marketing, The AOT Group
Visiting families from Asia are still finding Australia the perfect getaway destination as it does not require long flights, and only about three to five nights away from home.

We see families today as being much more independent than ever before. They undertake more research online before they arrive, and look for cool new things on offer in a destination, for instance an arts festival like Vivid Sydney or the Night Noodle Markets in Melbourne.

The growing abundance of hotel apartments in Australia also offers families a huge selection of accommodation conveniently located in the city centre. What is also often surprising for Asian visitors is the wide array of Asian cuisines on offer, as well as the range of world famous restaurants in Australia.


INDIA
Kapil Goswamy, managing director, Trans India Holidays
Previously, India was perceived as a destination for mature travellers or couples. Fortunately, this perception has changed in recent years, and we are seeing a large number of families with young children visiting India these days.

Parents realise that in addition to seeing monuments or learning about the country’s history, activities such as trekking in the Himalayas, or going on a wildlife safari in one of the many national parks, will be interesting for children as well.

These trips will also allow for a digital detox, giving the family time to bond.

Almost every tourist destination in India has child-friendly activities, such as a Segway tour in Delhi, a hot air balloon ride in Jaipur, or mountain biking in Shimla. Beach holidays in Goa remain popular as well, but wildlife holidays and village walks are rising in popularity.


JAPAN
Tsunehisa Kumagai, sales manager, Tonichi Travel Service
This year, we have seen an increase in the number of foreign tourists coming to Japan in family groups, and this is due, in part, to the terrorist attacks in Europe.

We deal primarily with inbound travellers from North America and families, who in previous years would go to Paris, Barcelona or London. It’s safe here and they know it. And that is very important to them when they are with their children.

Families want to experience authentic Japanese culture – the cuisine, history, temples and so on, but youngsters are also keen to see Japanese anime and manga culture. The US has its own theme parks, so that is not a big draw for visitors from North America, but theme parks are more popular with families from other parts of Asia and Australia.


MALAYSIA
Saini Vermeulen, executive director, Within Earth Holidays
Middle Eastern families on holiday look for hotels and villas with private pools as they value privacy, especially for the women, and Malaysia has a growing number of such resorts to choose from.

The country also gets many repeat visitors from the Middle East region, and such visitors tend to book their transfers and tours online, and make their own travel arrangements. They may use the services of a tour operator for arrival transfers only.

However, first time visitors from the Middle East travelling with children continue to require the services of a travel agent as they are unfamiliar with the destination.

For the Middle East market, travelling with extended families, including grandparents, and doing things together, has always been the norm, especially during the summer season, where stays can extend to two to three weeks.

In Malaysia, Kuala Lumpur remains popular for shopping, while Penang and Langkawi are popular beach destinations.


PHILIPPINES
Gigi Jamora, operations manager, Blue Horizons Travel and Tours
It’s always Boracay. Bohol and Cebu are also options, and the markets that we deal with always prefer top-end resorts. Families come from India, the Middle East, Europe and China although the latter are mainly couples.

The market segments that we deal with, luckily for us, are aware how far hot spots like Mindanao are from Manila.

Depending upon the kids’ age brackets, families with toddlers prefer attractions that are safe come with child-minding services and playgrounds such as the Enchanted Kingdom in Laguna and the J Waterpark in Cebu. Those with teens prefer island hopping, especially with water activities, as well as kayaking and trekking.


SINGAPORE
Joseph Sze, project director, Siam Express
Families are preferring more semi-FIT packages, where they go online and research for places to visit, and hunt down these locales after they break away from the group.
Hawker centres in the heartlands such as Toa Payoh, Ang Mo Kio and Tiong Bahru are becoming popular with families during the free-and-easy portion of their visit, as well as handicraft shops in Haji Lane and Little India, where tourists can get products they cannot find in their own countries.


THAILAND
Chotechuang Soorangura, associate managing director, NS Travel & Tours
Foreign tourists see Thailand as a cheap destination with great food. Families who travel to the kingdom usually choose destinations outside Bangkok for activities. Usually, a family group would consist of many generations; this is common in Indian families.
We’ve also seen Chinese families combine family holidays with business, where they come to Thailand to spend time with their loved ones, while taking some time to explore potential business opportunities.

The top three destinations in the country are Koh Samui, Phuket, Chiang Mai. The beaches of Thailand are famous among foreign visitors, so they prefer to spend more time in the southern part of the country as compared to the north.

On the road with their brood – outbound

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AUSTRALIA
Sue Henderson, product and crisis communications manager,  Flight Centre Travel Group
Australian families nowadays tend to combine relaxation/resort travel with soft adventure.
The ‘flop and drop’ beach holiday is still popular, but many families are opting to combine this with more adventurous and cultural activities. Vietnam is particularly popular for this at the moment, as it is a reasonably priced destination and there are numerous direct flight options out of Australia.

We also see extended families or a number of families travelling together. Larger family groups (or multiple families) are travelling together more often.


The popularity of villa and apartment style accommodation in places like Bali has increased as these customers like the idea of a home away from home. The accommodation is self contained which enables everyone to stay together and they have pools. Adults don’t have to leave the poolside to put down the kids down for nap.

As well, we are seeing more requests from families for escorted adventure tours to countries like Cambodia, Laos, Vietnam and India. Parents also see these as great educational opportunities for their kids and appreciate the value of expert guides who help to showcase the best attractions. An escorted tour also removes the challenge of arranging their own transport when travelling with children.

HONG KONG
Alex Lee, general manager, Miramar Travel Service
Overall, the frequency of family travel has increased, from one to twice per year. Top destinations include countries in South-east Asia and South Korea, due to Korean TV shows and affordable cosmetic shopping.

Meanwhile, families with higher spending power opt for Dubai – which is trending for 2018 – because of the availability of a ski venue, water sports, as well as 4WD desert tours.
Though cruise holidays have been aggressively promoted, it still can’t win over family travellers who prefer to travel by air, as cruises are not as frequent as air flights.

Another trend is that family groups are also requesting more free time – to go where they want to go and do what they want to do – on tour programmes. It’s a must and there must be at least one to two such days or they won’t consider joining the package tour.


INDIA
Nishant Pitti, CEO & co-founder, EaseMyTrip.com
Indian families are taking more multigenerational trips, especially tours with grandchildren, to explore new destinations.

We are also seeing a boost in the number of adventure trips. These are very popular among Indian families, where millennials usually affect the travel decisions the most. These families usually avoid going to a destination which has political unrest or tension.

Rejuvenation has also become an important aspect for Indian families when deciding on a destination, hence resorts that offer detox or wellness are rising in popularity.

Popular destinations for Indian families include Morocco, Oman, Jordan, Cambodia, Philippines, Vietnam and Seychelles.


JAPAN
Yusuke Asami, manager, outbound travel marketing and strategy department, JTB Corp
Japanese families are pretty predictable and we saw strong demand for Hawaii again this summer. To be honest, it has been like this for a long time and I do not expect this to ever change.

Typically they go for four or five days and do things together as a family, whether it be sightseeing, shopping, relaxing on the beach or eating out. For Japanese families, the most important thing is to make happy memories together.

A new trend we see emerging this year is that some travellers want to do things they have never done before, but they don’t want to be too adventurous or to spend too much money. That has coincided with a sharp increase in the number of cruises that are available around Japan, so families are taking cruises to other parts of Japan, as well as to South Korea and Taiwan. We see this as the start of a new wave, especially if prices remain reasonable.

Meanwhile, longhaul holidays are not really an option for Japanese families, primarily because of the cost, and the amount of holiday time that most Japanese working people do not have.

In the past, Guam and Saipan used to be very popular – they have good hotels and beaches, and it is only a couple of hours flight from Japan – but prices have risen steeply in the last couple of years. People who might have gone to Micronesia in the past, are now going to Okinawa instead.


MALAYSIA
Adam Kamal, CEO, Olympik Holidays
There is a growing trend of Malaysians booking their seats online to save costs. In the past, the older generation of travellers used to come to us for flight bookings. But we have seen their numbers reduce over the last three years, and now they only buy ground packages (hotels and tours) from us.

There is also a growing trend where clients come to us with their own itinerary. This is especially common among millennial parents with children. They have done their research online and know which places they want to visit while on holiday, and just require us to arrange transfers and a guide. However, the older generation of travellers remain content to follow our group series departures with fixed itineraries.

There is also a growing trend where young families with children tend to go on holidays with close friends who also have children. This is so that costs on private tours can be shared.

Visiting South-east Asian countries are most popular among the middle income group of travellers, where holidays are usually short stays with a minimum of three nights. Popular destinations are Ho Chi Minh, Bangkok and Bandung for shopping, Batam for resort stays, and Lombok and Phuket for the beach.


PHILIPPINES
Lyn Galon, consultant, Scorpio Travel
Outbound family travel this year is a bit weak compared with the surge in 2014 and 2015.
Japan remains a strong destination – though expensive, it is perceived to be safe. There have been many enquiries about Australia, New Zealand and the Holy Land as well.
Families usually look for destinations with theme parks, not so much for beaches as we have many in the Philippines.

Multigenerational travel is common, usually with a complete family (parents and kid/infants), and an uncle or aunt thrown in. Average group sizes are usually about seven to nine pax.


SINGAPORE
William Loh, operation manager, Farmosa Holiday Tour
Cruises and FlyCruise packages are on the rise with families, especially multigenerational ones.

For example, bookings for sailings in February 2018 started pouring in from February 2017. It’s a very hot market now. Singaporeans like new experiences, and cruises are fresh. Younger couples stick to shorter sailings around the region, while older generations are open to longer cruises.

A self-drive holiday in Australia is also popular, especially among young families who prefer to travel at their own pace. Flights to Australia are getting more affordable as well, contributing to its popularity. Interest is spread evenly across Tasmania, Melbourne, Sydney and the Sunshine and Gold Coasts.

For year-end winter destinations, South Korea is a shining destination as it’s one of the most affordable winter countries with ski resorts, especially for families who have never seen snow or skied before.


THAILAND
Mongkol Thitawannoned, manager, Miracle Time Travel
This year, Thai family travel usually comprises a few generations, and they like cheap tours (up to 20,000 baht [US$602] per person), and usually choose Asian countries. This trend will probably continue into 2018.

Hot destinations for such families include Japan, South Korea, and Taiwan. Japan is the top destination for Thai travellers as they perceive the country to have everything – good weather, good food, interesting tourist attractions, and it is also a perfect place for shopping.

Brunei takes serious look at Islamic tourism

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Sultan Omar Ali Saifuddien Mosque is one of the main attractions in the Sultanate

With Brunei Darussalam having identified Islamic tourism as a strategy to expand the tourism sector and diversify the economy, the kingdom’s tourism stakeholders are fine-tuning strategies and enhancing tour programmes to lure more visitors to the country.

Islamic tourism in Brunei Darussalam spans the local way of life or sightseeing at some of the mosques that represent the culture and heritage of Brunei, said Salinah Salleh, head of promotion and marketing at Brunei Tourism.

Omar Ali Saifuddien Mosque is one of the main attractions in the Sultanate

The major attractions for Islamic Tourism in Brunei Darussalam include a tour of the Omar Ali Saifuddien Mosque, Jame’ Asr Hassanil Bolkiah Mosque, Darul ‘Ifta Building that exhibits Islamic artefacts, The Royal Mausoleum, Brunei History Centre among others.

Salinah shared: “Brunei Tourism has been continuously working closely with the Ministry of Religious Affairs to enhance the product offerings to attract tourists to come for the purpose of Islamic Tourism. Calligraphy activities and Al-Quran reading classes have also been offered. These activities are considered as value-add to the normal travel itinerary, such as visiting mosques and Islamic gallery.

“The month of Ramadhan is a very enlightening time to visit giving a unique insight into the country’s Islamic activities and local culture.”

The main source markets for Islamic Tourism, he said, are Singapore, Malaysia, Thailand and the Philippines.

Brunei Tourism supports inbound agents promoting Islamic tours by providing materials as well as facilitating on potential Islamic tourism products and tours that would be of interest to their clients.

Freme Travel Services is an inbound tour operator selling Islamic Experience tour packages in Brunei that showcase the Sultanate’s Malay Islamic monarchy and give an insight into Malay culture and heritage and how Islam as a religion is practiced.

Sugumaran Nair, manager, inbound & MICE division at Freme Travel Services said the Islamic sightseeing tours offered at the company and have been well received by the Malaysian, Singaporean and Indonesian Muslim visitors, who make up the bulk of demand for such tours.

Year to date, the company saw a 10 per cent year on year growth.

In 2018, Freme Travel will include The Sultan Haji Hassanal Bolkiah Islamic Exhibition Gallery, expected to be open by then. The gallery will house over 1,000 Islamic manuscripts and artefacts owned by the Sultan of Brunei. There will also be research facilities available in the building.

Another new package that will be introduced in 2018 is Muslim Youth Camps. Spiritual activities such as Islamic lectures and attending mass prayers will be part of the itinerary. Youths will stay within the mosque grounds for the entire duration of the programme.

New M’sian cruise trade association on recruitment drive

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The Malaysia Cruise Industry Association (MCIA), launched last week with 30 founding travel agent members involved in the business, is ramping up its recruitment drive by offering a free three-day course to new members.

The membership drive will be MCIA’s focus over the next three months, president Rashid Khan told TTG Asia. A member is conducting the course and MCIA is also working with local universities to identify suitable instructors.

The recently-launched MICA is looking for more members to join their ranks

Rashid said: “MCIA’s goal is to have members that can contribute to and influence the industry and, to build a quality membership, we are looking at collaborating with professional bodies and international organisations like CLIA (Cruise Lines Industry Association) to professionalise the industry and bring skills sets to a different level.”

MCIA, he said, is taking the lead in developing Malaysia’s inbound and outbound cruise industry. “The association intends to facilitate and assist the government in formulating cruise industry-specific policies and regulations that also include smaller enterprises like river cruise operators in our fold,” Rashid said.

“Our strategic road map is almost finalised. In the meantime, we are progressing with capacity development on the demand and supply sides, developing standards to professionalise the industry and protect the consumer, and engaging regional and national authorities to liberalise policy decisions, making sure there is a framework to enable sustainable participation of cruising.”

Malaysia, ranked number five in Asia, is expecting 468 cruise line port calls in 2017, an 11 per cent growth. The number of passenger destination days is also expected to increase from 740,000 in 2016 to 816,000 this year. “Since 2013 cruise line port calls have grown by 23 per cent in absolute volume,” Rashid noted.

With more cruise lines boosting capacity in the region MCIA has in place a stakeholder engagement programme and cruise lines have a platform to understand the challenges in Malaysia and the region, he added.

In a related development, MCIA is one of three main hosts of the inaugural South Sea Cruise Conference taking place in Haikou, Hainan between December 12 and 15. About 300 international and China delegates from cruise lines, government, state-owned enterprises and travel agencies are expected to attend.

Sri Lanka to levy booking tax on OTAs

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After months of debate and discussion, Sri Lanka is finally imposing a tax on OTAs and online accommodation sites effective April 1, 2018.

The new one per cent tax on commission made on every online sale by both local and foreign OTAs – including accommodation sites like Airbnb and Booking.com – was announced in the national budget for 2018, which was presented by finance minister Mangala Samaraweera last Thursday.

OTAs like Booking.com that are operating in Sri Lanka now have to pay taxes

The money will be collected by the government, which is discussing the mode of collection. There is also a proposal to create an e-payment website in which all online businesses local and foreign need to be registered.

The move was welcomed by hotels, many of whom have raised concerns over some businesses having their commissions taxed but not OTAs.

The hotel sector is subject to 12 per cent tax per annum, on top of other taxes that all businesses pay. Foreign OTAs, since they operate abroad, were not subject to any local taxes until the latest proposal.

Local OTAs interviewed, on the other hand, opined that the tax is unfair as they already pay taxes like other companies in the leisure sector. Prageeth Hewage, founder of miracleofasia.lk, said: “Our margins will be affected badly.”

The tax however didn’t surprise the market. Airbnb has for months been in discussions with Sri Lankan tourism minister John Amaratunga and the authorities on this matter. “They (Airbnb) have agreed to pay taxes,” the minister said at a travel conference some months back.

At the PATA Annual Summit which was held in Sri Lanka in May, Airbnb official Thao Nguyen expressed a compliant stance towards taxes.

In Sri Lanka at least 40 per cent of travellers stay in non-formal accommodation from bookings made online.

International interest in Komodo rises

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Padar Island in Komodo National Park

Domestic and international travel buyers, including those hailing from as far as South America, are showing a growing interest in Komodo.

The second edition of the Komodo Travel Mart (KTM), which took place in the East Nusa Tenggara (NTT) capital of Kupang last month, attracted 166 buyers from 11 countries, a significant growth compared to the first one held last year, which was attended by 72 buyers.

Padar Island in Komodo islands, Flores, Indonesia

Abed Frans, chairman of Association of the Indonesian Tours and Travel Agencies (ASITA) NTT Chapter, said: “Besides the NTT Tourism Office, we have received support (in putting up the show) from Ministry of Tourism, Ministry of Foreign Affairs, Angkasa Pura Airport Authority and Citilink.”

This was a huge improvement compared to last year’s event, where ASITA worked alone on the show, according to Abed.

While the Komodo National Park is popular internationally thanks to the aggressive promotions by the government and the development of infrastructure in Labuan Bajo, the gateway to Komodo, Abed said “we have many destinations beyond that and the Komodo Dragon to show the world”.

Indeed, Freddy Barus, general manager of Graha Buana Tour and Travel, a buyer from Jakarta, had visited KTM 2017 to see how the local tour operators in NTT design itineraries beyond Komodo Island, especially MICE-related ones.

South American travel players are also taking a closer look at NTT. For the first time 14 tour operators from six countries in the region (Argentina, Brazil, Ecuador, Chile, Columbia and Venezuela) took part in the event, which was fully supported by the foreign affairs ministry.

Julang Pujianto director, America II, Ministry of Foreign Affairs, said of 40 million South American outbound travellers each year, only 47,000 visited Indonesia in 2016.

“This is less than one per cent – if we can reach five per cent we will have two million travellers coming to Indonesia each year,” said Julang.

He said the ministry is working with tour operators to get travellers from South America to Indonesia, such as through a fam trip.

With an interest in Indonesian destinations beyond Bali, Nur Arratia, director of Chilean Exotik Time Viajes, was hoping to start bringing Chilean travellers to NTT next year.

RedDoorz aims to expand across 16 Indonesian cities

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RedDoorz, a Singapore-based online budget hotel booking chain, says it will expand into nine more cities in Indonesia in the next 12 months.

The brand, which is present in seven Indonesian cities, eyes Aceh, Balikpapan, Batam, Lombok, Makassar, Manado, Medan, Palembang and Solo, representing an investment of more than USD$10 million, although it does not detail how the sum will be spent.

(From left) Rishabh Singhi and Amit Saberwal are optimistic as they expand its offerings to more cities in Indonesia

The brand currently operates in Bali, Bandung, Bogor, Jakarta, Semarang, Surabaya and Yogyakarta, with over 500 properties with 3,000 rooms for customers to choose from.

Amit Saberwal, founder & CEO, RedDoorz said at a local press briefing: “Our aim is to expand to 16 cities in Indonesia by 2018 targeting young adults who are tech-savvy. Ninety per cent of our customers book via the RedDoorz app where they can redeem the RedCash earned.”

He added that RedDoorz to-date has serviced over half a million customers in Indonesia, with a 65 per cent repeat rate. Its top three performing cities are Bandung, Jakarta and Yogyakarta.

“Our staff strength currently here is 120 people and we plan to double this team over the next 12 months and become profitable in Indonesia by third quarter of 2018,” said Saberwal.

A press release from RedDoorz cited a joint May 2016 study, “e-conomy SEA” by Google and Singapore’s Temasek Holdings that found that Indonesia ranked top as the world’s fastest-growing Internet market, spelling a huge potential for the online travel market. It also predicted that the regional market for online travel including hotels, airlines and rides will increase to close to US$90 billion by 2025, compared to US$21.6 billion in 2015, with Indonesia expected to generate a third of this growth.

Said Rishabh Singhi, COO of RedDoorz: “The Indonesian market has proved to be a great starting point for RedDoorz. We have worked closely with the mid-sized budget hotels, independent properties and guesthouses to innovate, collaborate and focus on creating unique experiences to attract guests from within Indonesia and actively reach out to the 250 million tech-savvy consumers. Through our platform, the hotels are able to carve out niches that will sustain sufficient occupancy,”

RedDoorz also operates in India and soon, the Philippines. It has continued investment from prior rounds from International Finance Corporation (private investment arm of World Bank Group), Asia Investment Fund of Sushquehanna International Group and Jungle Ventures. Earlier this year, RedDoorz raised an additional US$1million in venture debt from InnoVen Capital, a venture lending firm owned by Temasek Holdings and United Overseas Bank.

Aviation roundup: Tianjin Airlines, AirAsia, Fiji Airways and more

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Tianjin Airlines heads Down Under
Tianjin Airlines has opened a new route directly from Melbourne to Chongqing, its first transcontinental air route to Australia.

Served by an Airbus A330-300, flights will depart Chongqing at 10.10 on Tuesday, Thursday and Saturday, arriving in Melbourne the following day at 11.40. The return leg then leaves Melbourne on Wednesday, Friday and Sunday at 13.40 for arrival back in Chongqing at 21.40.

Tianjin Airlines is also set to launch a new route from Sydney to Tianjin via Zhengzhou on January 29, 2018.

AirAsia to add new routes, frequencies between Thailand and China
Starting February 2018, AirAsia will add two new routes to China – namely Don Muaeng-Chengdu and Phuket-Kunming – and increase frequences to existing Chinese cities in its network.

As well, on the following routes – Don Mueang-Xi’an, Don Mueang-Kunming and Don Mueang-Guangzhou – frequencies will be increased from once to twice daily.

Fiji Airways ups Nadi-S’pore frequency for peak season
Fiji Airways has added a third weekly service between Nadi and Singapore during peak seasons. The service will operate from Singapore on Thursday, starting April 5, 2018, operating April, May, July, August and December.

The airline currently operates twice-weekly flights departing from Singapore on Wednesday and Saturday, a service that commenced in 2016 as the quickest route between South-east Asia and the South Pacific.

Bangkok Airways deepens partnership with Qatar
Bangkok Airways launched a frequent flyer programme partnership with codeshare partner, Qatar Airways, on November 1.

This allows Bangkok Airways’s Flyer Bonus members to earn points when travelling on Qatar Airways flights. Similarly Qmiles members can earn and redeem their miles when travelling on Bangkok Airways flights and get the opportunity to redeem Qmiles across Bangkok Airways’ network.

Hard Rock Hotel Shenzhen appoints GM

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Glenn Peat has been appointed general manager of Hard Rock Hotel Shenzhen , the brand’s first hotel in mainland China.

Peat’s most recent post was hotel manager at Pudong Shangri-La.

The New Zealander has 20 years of hospitality experience in various roles with Hyatt Hotels & Resorts, and has worked in destinations including China, India, Australia and New Zealand.

Hopes high for demand on Jaipur-Kuala Lumpur route

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AirAsia X will commence four-times-weekly flights between Kuala Lumpur and Jaipur from February 5, 2018, a link welcomed by both inbound and outbound agents in Malaysia.

An inbound agent from Malaysia, Arokia Das, senior manager at Luxury Tours Malaysia, said: “This direct flight will give a more compelling reason for those staying in Jaipur to travel on holiday to Malaysia. It saves travel time and cost of having to travel to Delhi to take a flight to Kuala Lumpur.

Attractions like the Taj Mahal is closer to Jaipur than Delhi

“The new flights will also attract business events delegates from Jaipur. We will include Jaipur in our programme when we do sales calls in Delhi in January 2018.”

An outbound agent, Adam Kamal, manager at Aidil Travel & Tours, opined that the flights will create a new honeymoon destination for Malaysians as Jaipur is scenic and rich in history and culture. Some old palaces in Jaipur have also been converted into hotels, which will be of interest to Malaysians looking for unique experiences, he said.

He added: “Travelling from Jaipur to Agra to visit the Taj Mahal is also closer than travelling from Delhi. We plan to do sales calls to Jaipur next year and communicate directly with Jaipur agents, rather than go through wholesalers in Delhi.”