TTG Asia
Asia/Singapore Monday, 29th December 2025
Page 1467

New Hotels: New World Petaling Jaya Hotel, U Janevalla Bandung and more

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New World Petaling Jaya Hotel
New World Hotels & Resorts’s first Malaysia property is now open in Petaling Jaya. All of its 300 guestrooms feature bamboo flooring, as well as Malaysian-themed artwork. Rooms start from 36m2 for Deluxe to 73m2 suites, of which there are only 20 of. Recreational facilities include a 300m2 infinity pool on Level 30, whirlpool, fitness centre and three F&B options. For meetings and events, the hotel has a 1,700m2 pillarless grand ballroom capable of accommodating up to 1,000 guests, as well as eight meeting rooms.

U Janevalla Bandung
The 119-key boutique luxury property is set to open on March 15. Hotel facilities include the Wrap & Roll all-day-dining restaurant, a library, rooftop pool bar, gym, five meeting rooms and one boardroom. The brand’s concept of service allows guests to enjoy their room for 24 hours from check-in, as well as breakfast whenever/wherever during their stay, and pre-selected amenities from the online U Choose programme. Bookings are now open.

Sheraton Grand Danang Resort
The 258-key Sheraton Grand Danang Resort has opened on Non Nuoc Beach in Vietnam. Every guestroom or one-, two- and three-bedroom suite feature the Sheraton Signature Sleep Experience with views of the ocean or the infinity pool. Other facilities include Shine Spa for Sheraton, and seven restaurants and bars. The Conference Center building offers more than 3,300m2 of space across 14 separate indoor function spaces, including the 1,263m2 Sheraton Grand Ballroom. Additional scenic pool lawn and prime beachfront locations are also available for outdoor events.

Zazz Urban Bangkok
Located within TC Green on Rama 9 Road, this boutique property offers 33 standard rooms with square-shaped bathtubs, 13 premium rooms and two lavish suites, all of which come furnished with a flatscreen TV and minibar. There are also two F&B venues onsite: Day’Li, the all-day dining restaurant; and Zook rooftop bar – also available for private hire.

Le Méridien Shenyang, Heping
Le Méridien Shenyang, Heping, has opened its doors in north-east China with 296 rooms and suites, each furnished with a deep-soaking tub and 55-inch flatscreen TV. Aside from several meeting venues totalling 1,000m2, other amenities include a spa, swimming pool, fitness centre, two restaurants and a lounge bar.

GM named for Oakwood’s upcoming Osaka property

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Oakwood Worldwide has appointed Yasuko Sugiyama as general manager of Oakwood Hotel & Apartments Shin-Osaka – scheduled to open in summer 2018.

Prior to joining Oakwood, Sugiyama was area manager for Booking.com, where she managed the offices in Sapporo, Osaka, Fukuoka and Okinawa.

The hospitality veteran has more than 25 years of experience across the serviced apartment and hotel sectors in Indonesia, Vietnam, Myanmar, Cambodia and Japan.

Niseko: not just a winter destination

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Sunflower field in Niseko Hokkaido, Japan

The traditional winter destination of Niseko and its surrounds are working to draw more tourist footfalls during other quieter seasons, and there will be a higher chance of success should the government help with destination awareness and easier access.

Summer is a time for flowers to bloom; sunflower field in Niseko

Acme Wu, marketing manager of Niseko Promotion Board, said: “We have been generating marketing collaterals such as videos, and have been organising more events in the summer, such as the Niseko Classic bicycle race, and the music and food festival Niko Niko Niseko Village Festival.”

In addition, Wu pointed out that “accommodation is cheaper, and is normally half (the price) of winter”.

But Chihiro Tamao, Hilton Niseko Village’s director of sales, pointed out that these summer activities are “not well introduced to the market, and information is limited”.

In order to lure these visitors out to Niseko, Tamao shared that the property does sales calls and participates in tradeshows, as well as works closely with travel agencies and land operators – based in Tokyo and Niseko – who have partners in other countries.

Thirty minutes away from Niseko is The Westin Rusutsu Resort, which shares in the summer-season woes.

Yuta Yoshio, the hotel’s director of sales, told TTG Asia: “From mid-December to the beginning of April, occupancy is more than 90 per cent. But from end-April to mid-July, it’s only 50 per cent. Then it’s the school holidays, so occupancy goes back up to 90 per cent. But from mid August to beginning of November, it’s back to 50 per cent.”

Moreover, he opined that Hokkaido is well-known for winter, but foreigners don’t think of it as a destination to see cherry blossoms – for example – and they head to Tokyo instead.

“Business is good during winter, but during the green season it is very challenging. There are actually many outdoor activities that can be done,” said Yoshio.

Tamao added: “I think Hokkiado as a destination is already well-known internationally. But flight connectivity to Chitose airport is a challenge; travellers would prefer not to transit in Osaka or Tokyo (if they are heading directly to Hokkaido).”

“Airports in smaller cities – such as Hakodate in the south, or Asahikawa in the centre, or a smaller airport in Eastern Hokkaido – should be opened up to receive more international or chartered flights. By doing so, travellers will be able to move within Hokkiado and spread demand, instead of having to leave and depart from Chitose,” she pointed out.

Stuck in a constant price rut

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Hotels in the touristy cities of Bangkok, Phuket and Pattaya have had their rates suppressed for a number of years due to the oversupply of rooms.

Both international and local brands, especially in Bangkok, have had their rates frozen for some 10 years despite the increase in operational cost, said David Barrett, chief executive at Bangkok-based Premier Incoming Group Services.

Room rates in Bangkok are suffering due to an oversupply

According to statistics from Thailand’s Ministry of Tourism and Sports, the average occupancy rate of accommodation in the Central region – which includes Bangkok and Pattaya – in the first eight months of 2017 was 74 per cent. Meanwhile, in the south which includes Phuket, the average occupancy was 70.9 per cent.

Shreyash Shah, director of sales, MICE & leisure at Royal Cliff Hotels Group in Pattaya, said: “We would like to increase rates by five to seven per cent annually due to product upgrades and new facilities, but our rates have been stagnant for the last five years. Our selling rate is US$140++, but we wish we could sell at least 30 per cent higher. Our competition is the many unlicensed hotels in Pattaya. They are able to charge lower rates as they don’t pay licensing and hotel association fees.”

Bangkok Marriott Marquis Queen’s Park cluster assistant director of sales – Indian Subcontinent, Arjun Sood, said: “The market is so competitive that a hotel can lose price sensitive groups to a competitor for a mere 300 baht (US$9) difference.

“We are at an advantage as we have a monopoly for groups that require 300 to 400 rooms as we have an inventory of 1,360 rooms. However, there is competition for mid-range groups that are looking for 100 to 150 rooms,” he added.

Barrett opined: “A solution could be to regulate new hotel development. However, I can’t see that happening, given the fairly relaxed approach by authorities. It’s also impossible for hotels to regulate rates among themselves, and undesirable, too.”

Berjaya plans KL-Redang flights to serve its Redang resorts

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Berjaya previously competed with full-fledged airlines, but is now offering flights as part of resort package

Berjaya Hotels & Resorts announced at Singapore Airshow 2018 that it has acquired two pre-owned ATR 42-500 aircraft to run twice-daily flights between Kuala Lumpur’s Subang Airport and Redang Island starting this June.

The new service will enable the Malaysia-based hotel operator to fill its rooms in Redang Island, where it operates Taaras Beach & Spa and Redang Island Resort. “The flights are a catalyst to drive business to the hotels,” said Hanley Chew, CEO, Berjaya Hotels & Resorts.

Berjaya previously competed with full-fledged airlines, but will start offering flights as part of resort package

Operated by the group’s sister company Berjaya Air, the flights reduce travelling time between Subang and Redang from five hours to an hour, Chew said. The aircraft will be refurbished with new interior and offers 36 passenger seats each.

When Berjaya tested the Subang-Redang flights last year, every 10-seater flight saw at least 80 per cent occupancy, he shared. There is demand for Redang holidays, he stressed, but the island currently does not enjoy as much connectivity as other Berjaya locations such as Langkawi.

He explained that Berjaya is now running flights solely to fill their resorts, rather than competing with full-fledged airlines as they previously did with flights to Penang, Langkawi and Koh Samui.

Flight tickets will be sold with all-inclusive resort packages, which include a three-day, two-night stay in a twin-sharing suite and will cost upwards of RM3,500 (US$897), confirmed Chew.

Guests can check into their rooms in the Subang lounge before boarding the plane.

Chew added that Berjaya will collaborate with travel agents to feature these packages as “a pre- or post-trip extension of tours in Kuala Lumpur and Singapore”.

The company is currently working with agencies in Germany, Italy, the UK, Japan and Singapore, and is seeing a pick-up in demand from the latter two, shared Chew.

He also revealed that Berjaya is now “in talks” to establish connections between Redang and Seletar Airport in Singapore. This route is expected to be introduced around end-2018 to early-2019 with a new aircraft.

Sri Lankan trade bemoans illegal Chinese encroachment

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Tourism industry players say Chinese businesses are making inroads, sometimes improperly

While Sri Lanka has become a magnet for scores of Chinese visitors, it has also attracted the illicit business practices of some Chinese outbound tourism players.

Some Sri Lankan agencies have lost hefty sums as a result of their Chinese counterparts defaulting on payments.

“We have lost over US$800,000 over the past two to three years and spent another US$25,000 on costly litigation,” said Cammy Gunesekera, director at Viluxur Holidays Sri Lanka, one the biggest local agents handling the Chinese market.

Tourism industry players say Chinese businesses are making inroads, sometimes improperly

Viluxor says it is now more cautious in dealing with agents in China, while also shifting its focus to Europe.

Industry sources place the total amount lost in dues from defaulting Chinese agents who operated tours on 180-day credit terms at around US$6 to US$8 million over the past few years. Around 40 to 50 Sri Lankan travel companies handle the Chinese market.

Harith Perera, president of the Sri Lanka Association of Inbound Tour Operators, acknowledges the problem but points out that half of the victims are not their members. “We have urged our members to be cautious in dealing with dubious agents. Agents should sort out this creditworthiness amongst themselves,” he said.

A larger problem, he noted, is the influx of unofficial Chinese guides accompanying a tour group, often using a small-time local agent as a smokescreen. They are not licensed, as required by Sri Lankan law, and their earnings go untaxed.

“This is a serious problem and we have even complained to the Chinese Embassy here. These unofficial Chinese tour guides are rampant,” said tourism minister John Amaratunga. “They are coming on visit visas and working as unlicensed guides, and taking away the business of licensed local guides.”

The industry has also been complaining about Chinese tourists entering into the country on short-term visas and setting up travel agencies fronted by a Sri Lankan.

Udaya Nanayakkara, an industry veteran who stepped down earlier this month as chairman of the Sri Lanka Tourism Promotion Bureau, also highlights a “nil revenue” ruse by Chinese agents, similar to the zero-fee tours in Thailand which have been banned by the Chinese and Thai authorities.

“Other than a free air ticket to the agent (who acts as an unofficial guide), there is no other fee. The agent comes along with the group, takes them to local shops and gets a huge commission, sometimes as much as 50 per cent. This is the agent’s revenue and all that money goes back,” he explained.

AirAsia launches facial recognition system as boarding pass

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The airline is using facial recognition technology for boarding identification

AirAsia has unveiled its Fast Airport Clearance Experience System (FACES), Malaysia’s first airport facial recognition system with self-boarding gate, at Senai International Airport, Johor Bahru.

With the airport having self-service baggage check-in, FACES-enrolled passengers of AirAsia will be able to experience automated processes from check-in to boarding.

The airline is deploying facial recognition technology first in Johor Bahru, with hopes of rolling out elsewhere in Malaysia

Owned and operated by AirAsia, FACES uses facial recognition technology to identify enrolled guests as they approach the automated boarding gate, allowing them to board their flight without having to present any travel documents.

Group managing director of MMC Corporation Berhad, Che Khalib Mohamad Noh, said: “The initiative will enhance our passenger’s travelling experience and airport operations efficiency with faster security and screening processes, specifically to accommodate the growing number of passengers travelling through this airport. We are forecasting the passenger traffic to increase by 16 per cent to 3.6million this year.”

Guests who wish to be part of FACES may do so using a dedicated enrolment kiosk located at check-in area at Senai International Airport. Guests simply have to place their MyKad or chip-enabled passport in the document reader and look at the camera to create their biometric token.

Available for guests aged 18 and above, the enrolment is a one-time process, after which guests may use AirAsia’s biometric gates for all flights as long as their identity document remains valid. Upon expiry of the identity document, guests will need to update the enrolment record with a new valid document. Enrolled guests will also benefit from an expedited process at the security checkpoint, in addition to boarding the flight seamlessly.

IATA boosts presence in Singapore

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New IATA office located in Mapletree Business City

IATA is growing its Asia-Pacific headquarters in Singapore with the move to a larger office at Mapletree Business City that can accommodate 40 per cent more employees, including a Global Delivery Center (GDC).

“Singapore is home to over 150 employees represented by 27 nationalities. With this larger office, we are able to accommodate an increase in our headcount, an expansion of training opportunities for aviation professionals, and an improvement in our capacity to host more regional industry meetings,” said Conrad Clifford, IATA’s regional vice president for Asia-Pacific.

IATA shifts its Asia-Pacific headquarters to a bigger office in Singapore’s Mapletree Business City

IATA is also collaborating with the Civil Aviation Authority of Singapore to establish a Global Safety Predictive Analytics Research Center n Singapore to improve aviation safety.

According to IATA, some 1,700 aviation professionals from 25 countries participated in courses at the IATA training centre in 2017.

Last year, the IATA Singapore office also became one of four GDC locations where the back office functions for IATA’s Financial Settlement Systems have been consolidated.

The Singapore GDC operations team handles customers speaking 12 languages from over 16 time zones. Twenty-three new jobs have been added as a result of the GDC in Singapore. In 2017, the IATA office in Singapore processed close to US$70 billion in settlements for the Asia-Pacific region.

With its four GDCs in Singapore, Beijing, Madrid and Montreal, IATA says it is now better positioned to meet increasing expectations of airlines, travel agents and freight forwarders using the FSS for 24/7 customer service. The GDC will also support the roll-out of the products associated with the New Generation of IATA Settlement Systems (NewGen ISS).

By 2036, 7.8 billion people are expected to travel (up from 4.3 billion expected in 2018). Of that, 3.5 billion trips will be to, from or within the Asia-Pacific region.

Learn about outbound Asian adventure market on WeChat

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Bannikin Asia and 40urs have partnered on an adventure travel campaign

Niche travel consultancy Bannikin Asia and travel media company 4Ours have launched a WeChat group for industry members wanting to learn about the outbound Asian adventure market.

WeChat group members are invited to ask questions about how to enter the market, succeed and take note of important cultural considerations.

Bannikin Asia and 40urs have partnered on an adventure travel campaign

Additionally, the Bannikin and 4Ours team will round up key adventure travel trends coming out of Asia on a bi-weekly basis, sharing them with the group and through other social media channels including LinkedIn and Facebook.

To join the WeChat group, e-mail Bannikin Asia’s managing director Natasha Martin at natasha@bannikin.com.

Scott Barber now Travelport’s MD for Australia, NZ

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Scott Barber has been appointed Travelport’s managing director for Australia and New Zealand, replacing Kaylene Shuttlewood who has held the role for the past three years.

This is Barber’s 10th year with Travelport, with his most recent role being the director of commercial strategy Asia-Pacific, based in Singapore. Prior to that, he was based in Sydney as the global head of optimisation and execution for a key customer.

With this new appointment, Barber will be responsible for managing operations and reinforcing Travelport’s business in Australia and New Zealand. He will continue to report to Mark Meehan, Singapore-based managing director Asia-Pacific for Travelport.

Meanwhile in Travelport’s air commerce team, Sue Carter has been named commercial director, Pacific. A seasoned executive in the airline technology space, she is responsible for driving Travelport’s commercial strategy for airlines in the Pacific region.

Also based in Sydney, Carter reports to Chris Ramm, Travelport’s senior commercial director for the Indian Subcontinent, North Asia and Pacific in Singapore.