TTG Asia
Asia/Singapore Monday, 22nd December 2025
Page 1457

Look who’s back, and not at Sabre

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Former president and CEO of then Abacus International, Robert Bailey, will be back in the GDS business as chief strategy officer of Travelport, effective March 1.

Based in Langley, the UK, Bailey will report to Travelport’s president and CEO Gordon Wilson. His responsibilities will include the company’s five-year and annual business plans, new business development, strategic alliances and leading the evolution and implementation of further transformation in the business.

Bailey, no stranger to Asia-Pacific agents as chief of Abacus, was based in Singapore from 2008-2015. The Asia-Pacific GDS was majority owned by a consortium of Asian airlines, which sold their 65 per cent share of this business to Sabre in July 2015.

His other roles included executive positions in ITSMA, a technology and services marketing firm; SITA, an IT and telecommunications business serving the airline and airport sector and Galileo International, a forerunner of the current Travelport where he held a number of commercial management roles including managing director of Galileo Switzerland and director, sales and marketing organisations Europe.

He is a graduate of the University of Cambridge and has an MBA from Cranfield School of Management.

Wilson commented: “Robert is an excellent addition to our leadership team with his deep travel technology background and considerable experience in Asia which is the fastest growing travel economy in the world.”

Bailey said: “I am delighted to be joining Travelport to help build further its travel commerce platform and enhance its leadership position in travel merchandising, mobile travel commerce and commercial payments. Having operated in the same market sectors for many years I respect the formidable capabilities and talented people it possesses. I am excited by this opportunity to play a part in furthering how Travelport is using technology to make the experience of buying and managing travel better on a global scale.”

Travel experts reign in an era of information overload, says Kuoni

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Travel planning has become more of a chore; some customers still prefer expertise and advice from agencies

While today’s travellers love browsing the web for ideas and inspiration, there is a swing back to “real expertise” when it comes to booking, according to a new report by UK tour company Kuoni.

In its Worldwide Trends Report 2018, Kuoni shared that 59 per cent of respondents prefer real advice from trusted experts when booking a holiday.

Travel planning has become more of a chore; some customers still prefer expertise and advice from agencies

The same research shows that 49 per cent strongly agree that travel planning has become more of a headache than an enjoyable part of the holiday; 79 per cent feel overwhelmed by the amount of information they get online before booking a holiday; 52 per cent say they are unsure of which online sites, reviews and data to trust when booking a holiday.

The company recorded a 38 per cent surge in appointments in 2017 over 2016, with the average length of consultation lasting two hours. A surprising 59 per cent do not have a destination in mind and are happy to be inspired.

Kuoni is seeing more customers make initial enquiries through webchat, which it introduced four years ago. Webchat is a “great ice-breaker” and “increasingly online chats go on to more detailed conversations about the trip face-to-face at an appointment or on the phone”, the report added. The company is also receiving more specialist phone calls as generic phone calls go down.

Kunoi highlights that when it comes to more complex, multi-centre travel, real expertise and advice is still central to converting browsing into booking.

This observation is given further weight with Kuoni pointing out the growing demand for “epic combinations”. “Kuoni customers are increasingly looking to combine two or more touring holidays into one epic holiday, allowing them to tick off as many of the world’s iconic sights as possible,” the agency noted in the report.

“For the Highlights of South Korea tour, some 70 per cent of 2018 bookings are in combination with the Highlights of China or Japan tours,” Kuoni stated. Another epic Asian trip trending among Kuoni customers is the 20 nights Ultimate Indochina itinerary, which combines Vietnam, Cambodia and Laos.

Banyan Tree Phuket villas are half price – for trade only

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Lagoon Pool Villa

For a limited time, travel industry professionals can enjoy 50 per cent off Banyan Tree Phuket’s pool villas as the resort extends the offer to employees of travel agencies, hotels and airline companies only.

Eligible guests will enjoy 50 per cent off any class of pool villas in the three Phuket resorts (Banyan Tree Phuket, Banyan Tree Spa Sanctuary and DoublePool Villas by Banyan Tree); 50 per cent off the standard green fees at Laguna Golf Phuket; 20 per cent off all purchases from restaurants and bars; 20 per cent off all spa treatments from the Banyan Tree Spa; complimentary gourmet buffet breakfast daily at The Watercourt restaurant; as well as complimentary resort and lagoon activities.

Lagoon Pool Villa at Banyan Tree Phuket

The offer is valid for a minimum stay of two nights during the months of May, June and September 2018, except May 1-6 and June 16-18, subject to availability. It cannot be used in conjunction with any other promotions, and a maximum of two villas per trade member per booking is permitted.

Group reservations, meetings, incentives, conventions and exhibitions do not qualify.

For more information or to make a reservation, contact the reservation team at phuket@banyantree.com or call (66) 76-372-400.

Cryptocurrency for travel industry finds DMC taker

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As a new cryptocurrency touted to potentially revolutionise the travel industry readies for launch, ICS Travel Group has hopped on as an early integration partner of its payment platform.

First implemented last year by OTA Traveliko.com, TravelKoin is a decentralised payment gateway made specifically for airlines, hotels, car rental, cruise ships, rail, OTAs, booking engines and channel managers.

TravelKoin allows travel suppliers to transact with one another without bank charges

Through the new partnership, ICS Travel will be able to receive and make payments in tokenised currency – in near-realtime and without bank fees.

Apart from payment, TravelKoin will also have a rewards and loyalty application. Through the TravelKoin-powered membership platform, travel suppliers can compensate travellers for bookings, reviews and more in services or by converting to fiat currency.

TravelKoin was founded by CS Travel Group’s co-owner and CTO, Martin Struschka, and Bjorn Harvold of Traveliko.

New hotels: Rosewood Phnom Penh, Wyndham Dreamland Resort Bali and more

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Rosewood Phnom Penh
The first urban hotel in South-east Asia for Rosewood Hotels & Resorts has opened in Cambodia’s capital. There are a total of 175 rooms and 37 suites, each furnished with large, window-facing tables – that double as dining or work spaces – opening out to vistas of the city skyline. The residential-style guestrooms start from the 50m2 Executive Room to the Norodom House at 225m2. Facilities include a 20m-long indoor lap pool, spa, gym, three restaurants and the highest bar in Phnom Penh – uniquely perched on a cantilevered terrace on level 37.

Wyndham Dreamland Resort Bali
The 177-key resort is the Wyndham Group’s second on the Indonesian Island. There are seven room categories ranging from the 36m2 Deluxe Room to the 72m2 suites with extended living areas and outdoor Jacuzzis in ground level units. There are also eight one- and two-bedroom villas, each featuring its own private swimming pool. For meetings and events, the resort has three boardrooms, as well as a larger function room for up to 300 people for a seminar or 250 for a banquet. Amenities include three F&B venues, two swimming pools and the Tirta Spa – a complex with six treatment rooms and a yoga deck.

Hotel Cozi Harbour View
The second outpost under the midscale Hotel Cozi brand opened earlier this month. Located in Kwun Tong, Hotel Cozi Harbour View offers 598 rooms and suites ranging from 18m2 to 37m2, all of which come equipped with complimentary high-speed Wi-Fi, and a smartphone offering free international calls to selected countries. Additionally, the hotel provides a complimentary shuttle bus service to the nearby MTR station and Tsim Sha Tsui.

Radisson Jodhpur
The Radisson has made its debut in the Blue City of Rajasthan in India. The hotel comprises 96 rooms across six categories, some of which come with separate living rooms. Onsite amenities include a fitness centre, spa and four F&B venues. Radisson Jodhpur boasts over 2,787m2 of total indoor meeting space comprising three banquet halls, as well as a 1,300m2 outdoor party lawn.

Hilton Fuzhou
Occupying levels one, four and 39-55 of the Sandi Lianbang Building in the Jiangbin region is Hilton’s second outpost in Fuzhou. The hotel has 331 rooms and suites featuring floor-to-ceiling windows and stand-alone bathtubs. Facilities include an indoor infinity pool, a 24-hour fitness centre, two restaurants on the 39th floor and a lounge on the 40th. There are also 11 function rooms, including three ballrooms, featuring state-of-the-art audiovisual equipment and access to a special vehicle lift.

A virtual dining experience, 6,300km apart

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Distance proves no barrier as the Singapore Tourism Board (STB) last night hosted media and influencers from both countries at a simultaneous virtual dinner party despite being 6,300km apart.

Photo credit: Twitter/@stb_sg

Held at the Shangri-La Hotel in Singapore and Sydney, the event paired guests from both countries via an immersive technology setup for an intimate and fun dining experience, while they feasted on a menu designed by celebrity chefs Adam Liaw (Sydney) and Malcolm Lee (Singapore), and desserts by Anna Polyviou (Sydney) and Janice Wong (Singapore).

The dinner also marked the Australian launch of STB’s new global brand – Passion Made Possible.

Shinta Mani Hotels gets corporate DOSM

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Sophie Couturier has been appointed corporate director of sales & marketing by Shinta Mani Hotels, managed by Hospitality Management and Development Asia (HMD Asia).

Based in Siem Reap, Couturier will oversee all matters pertaining to sales and marketing for Shinta Mani Hotels, as well as new properties in the pipeline.

The French native boasts over a decade of experience in senior positions across Asia, particularly in boutique properties. Prior to joining Shinta Mani Hotels, she was group head of sales with Samadhi Retreats in Kuala Lumpur.

Small towns, big dreams

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Trekker at top of Mount Tsubakuro

Smaller tourist bureaux from various towns and cities on Japan’s Honshu island are taking matters into their own hands by conducting marketing activities and promoting themselves with the eventual target of achieving higher tourist footfalls.

When asked why smaller bureaux are striking out on their own, Matsusaka City Tourism Association’s spokesperson, Maho Yamamoto, shared: “This is because a prefecture markets many destinations within the prefecture. For instance, Matsusaka City is part of Mie Prefecture, but Matsusaka is not well known. Another example is the area’s beef is of higher quality than Kobe’s and is more expensive, but the destination is not as well known as Kobe.”

Trekking at Mount Tsubakuro, part of Chubu-Sangaku National Park in Azumino, Nagano Prefecture

Gero City Maze’s, inbound tourism promotion, community development worker, Daisuke Seko, agreed: “Everyone knows about the UNESCO sites of Shirakawa-go and Gokayama, but no one knows about Gero and Maze, located in the same prefecture (Gifu). I want to promote this unknown area, Gero and Maze, to international visitors.”

While the destination only receives 100 visitors a year – and Seko acknowledges it is a small number – Gero City is working on creating new products such as cycling or hiking tours for travellers. Their target is to grow the visitor count to 1,000 in five years’ time.

Meanwhile, Dai Kitabayashi, spokesperson of Azumino Tourism Association, told TTG Asia that they used to present info on Azumino in Nagano Prefecture solely to travel agents, but have now changed their tack to reach out to the media domestically and overseas by offering fam trips. They will also be conducting sales calls to Hong Kong and Singapore.

Karuizawa Tourist Association’s chief secretary, Hiroe Shintaku, opined that reaching out to the international market is also necessary as Japan’s domestic travel market is shrinking along with the population, and younger Japanese people don’t travel much. He said: “We feel that there is not enough publicity about Karuizawa (to attract the international market).”

As such, to promote the area’s yoga and meditation programmes and winter sports, Shintaku will be making sales calls to the Philippines, Vietnam, Thailand and Shanghai, up from current yearly efforts in Singapore.

However, these lesser-known destinations require more effort to get to, such as renting a car or taking a two-hour train ride. Hence, they have chosen to target FITs and smaller groups.

Seko shared: “We are targeting FITs and smaller groups as it’s easier for them to take the train. Our main target is Singaporean FITs – because it’s a developed country and people have the travel capability – as well as repeat travellers (in general) and FITs from France, the UK, the US and Australia.”

Matsusaka is targeting Singapore FITs and small groups of 10 to 15 as the city is compact with only 800 rooms in total. Similarly, Karuizawa is targeting the FIT segment, small groups of less than 50, and multigenerational families.

“Nowadays, people from overseas rent a car at Haneda Airport and drive down to Karuizawa, which takes about two hours. The car is a convenient form of transportation as it can be driven into even more off-the-beaten-track to smaller villages (with no public transport),” Shintaku added.

Kitabayashi indicated that aside from FITs, Azumino is also targeting the older traveller and luxury travel segment.

Tourism Selangor ups its cruising game with new cruise unit

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More cruise passengers wanted; Boustead Cruise Centre pictured

Tourism Selangor has recently set up a cruise unit within its event department, with the vision to further develop the cruise business and reclaim Port Klang’s position as the top cruise port in the country.

Headed by Hafeezuddin Abdul Razak, the unit will work towards repositioning Boustead Cruise Centre in Port Klang as the country’s busiest cruise terminal.

More cruise passengers wanted; Boustead Cruise Centre pictured

Up to 2017, when it was overtaken by Penang in terms of cruise calls, Port Klang had for years been the top cruise terminal in Malaysia.

The unit’s role, Hafeezuddin shared, will be to promote Selangor as the preferred destination for shore excursions by promoting tourist spots and attractions within an hour’s drive from the port. This includes Royal Klang Heritage Walk, Carey Island, i-City, Sunway City, Shah Alam City Centre and the Blue Mosque in Shah Alam.

Hafeezuddin highlighted that Tourism Selangor has, on request, been providing welcome receptions with traditional dance performances at the terminal’s arrival hall since 2015, but admitted that more awareness of this service must be made.

He added: “We are also looking at the feasibility of opening an information centre at the cruise terminal building.”

The unit also plans to be part of International promotions and jointly exhibit with Tourism Malaysia at international cruise shows, together with Port Klang Authority. This would be a new strategy for the NTO, which has yet to participate in any foreign cruise trade shows.

In January, Boustead Cruise Centre received 27 cruise calls from 10 cruise ships, bringing some 50,895 cruise passengers to Selangor.

Distribution companies spell out initiatives for NDC

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Distributors evolving with new standard

Amadeus has announced the creation of a dedicated NDC-X programme to drive the industrialisation of IATA’s New Distribution Capability (NDC).

Amadeus says its NDC-X programme will bring together experts from across the company to focus on practical use cases of NDC, an XML-based data transmission standard set to change airline distribution and merchandising.

Distributors evolving with new standard

Through the programme, Amadeus will also adopt a test and learn approach to deliver improved capabilities for the industry.

The initiative is a continuation of the company’s efforts to digitalise airline distribution and create new commercial possibilities to build on the new technology standard.

Gianni Pisanello, who has held a variety of leadership roles within Amadeus’ airlines business, both on the IT and the distribution side, will lead the new NDC-X programme.

“We are at a critical moment in terms of the development of the standard, and the readiness of the industry,” said Pisanello. “For NDC to truly take off, we need to create a real standard not only for the protocol itself, but also for how it’s implemented. We also need to ensure that it responds to travel seller requirements, and that it has the right economics to drive investment.”

Julia Sattel, senior vice president, airlines, added that Amadeus is working to solve its airline customers’ technology challenges in areas such as merchandising, dynamic pricing and cloud servicing, “which we see as the heavy machinery in the background which will make NDC and improved retailing a reality”.

Amadeus’ move came just a day after Travelport unveiled product plans to enable airlines and agents in the NDC era.

These products will allow travel agencies to connect through Travelport’s platform in a single workflow combining traditional content and new NDC content.

Travelport plans to include NDC content within an initial set of products, including an industrialised connection for airlines that connects via NDC-standard APIs and a Point of Sale companion application for travel agencies that offers NDC-enabled content alongside the GDS workflow in the Smartpoint desktop.

This integrated app is expected to be launched in 2H2018. This will be followed by a first fully integrated search, book and manage function, combining NDC-connected content and GDS content in the same workflow, which will be delivered via Travelport solutions including its

The first among the distribution companies to achieve IATA’s certification as an NDC Level 3 Aggregator in December 2017, Travelport says it will announce its first NDC-enabled airline partnerships very soon.