TTG Asia
Asia/Singapore Friday, 26th December 2025
Page 1425

Sharjah goes after Muslim tourists from Malaysia and Indonesia

0
Number of Malaysian and Indonesian visitors to Sharjah still small despite the countries' large Muslim populations

Already seeing strong growth in tourist arrivals from China and India, Sharjah Commerce and Tourism Development Authority (SCTDA) is now setting its sights on expansion into new Asian markets like Malaysia and Indonesia as it looks to attract 10 million international tourists by 2021.

Speaking to TTG Asia at the Arabian Travel Market 2018, SCTDA chairman Khalid Jasim Al Midfa, said: “We are looking at ways to reach out to Malaysians and Indonesians from where at present we are attracting a small number of tourist arrivals. There is a lot of potential that these two markets offer, considering their sizeable Muslim populations. We will promote Sharjah by showcasing our rich Islamic culture in Malaysia and Indonesia.”

Number of Malaysian and Indonesian visitors to Sharjah still small despite the countries’ large Muslim populations

SCTDA is currently gathering market intelligence on Malaysia and Indonesia in its development of a promotion and marketing strategy targeting these two markets. It is also shortlisting major outbound travel agencies in both countries to work with to boost tourist arrivals.

Welcoming the NTO’s pitch for new markets, Jamal Abdulnazar, CEO of Sharjah-based Cozmo Travel, said: “There is a lot of infrastructure development going on in Sharjah for the purpose of tourism development. Markets like Dubai are already seeing a growth in tourist groups coming from Indonesia, so there is a good opportunity for Sharjah also to attract these travellers.”

Meanwhile, key Asian source markets, India and China, posted strong growth last year. In 2017, the emirate recorded 138,000 and 126,000 hotel guests from India and China, marking growths of 32 per cent and 54 per cent respectively from the previous year.

“Tourists from both India and China are looking for experiential travel. They are being drawn to our tradition and heritage. We expect the numbers from both these markets will continue to grow strongly this year as well,” said Al Midfa.

Why contextual marketing matters in today’s travel world

0
Experts stress importance of crafting content according to platform used
Experts stress the importance of crafting content according to platform used

The travel consumer of today demands personal and frictionless interaction across multiple media channels, and this is a primary concern industry players are urging their colleagues to take heed.

“Travellers expect personal interaction regardless of device and channel, but it has to be contextual. They expect every channel to work frictionlessly,” observed Rita Marini, head of GTM marketing, APJ & GC, SAP Hybris, at Digital Travel APAC last week.

Contextual marketing, a buzzword at the conference, refers to interactions with customers tailored according to the platform of use, as well as the data accrued from the customer’s behaviour on the platform.

Today’s consumers expect ‘frictionless’ experience across different channels

For example, KLM uses contextual communication within its app – powered by Nexmo – to gain intelligence on the user’s behaviour within the app before contacting customer service, in order to better aid the customer. KLM’s customer service is also integrated into its omnichannel platforms, such as in-app chats or SMS.

Having a contextual strategy makes it “easier (for companies) to track which channels, countries and markets are most receptive to the campaign, so (they) can reassign marketing dollars effectively”, advised Francisco Kattan, head of platform marketing, Nexmo.

This can prove more challenging when it comes to distributing marketing content across different source markets, which may pose language differences and cultural preferences.

Dyson Yu, vice president, digital marketing & e-commerce, Wynn Resorts, recommended: “To target different markets, (the content must) stay relevant to the platform being used – whether it’s WeChat, Facebook, Instagram, Line or Kakaotalk – and (the company must) determine the primary channels for their target markets.

“Also, companies should not literally translate content across channels. Instead, you should totally rewrite and recreate content that is more relatable to different audiences,” Yu said.

UAE’s Emaar Hospitality Group has Asia on its expansion radar

0
Emaar will enter India mainly though management agreements

UAE-based Emaar Hospitality Group is looking to enter key Asian markets including India and China as part of its expansion plans.

“We are looking to expand into new international markets by leveraging our brand recognition. India and China both are major source markets for us. Though there are no projects that we can announce in these markets yet, we are looking at possibilities in major cities in these two countries,” said Olivier Harnisch, Emaar Hospitality Group’s CEO, speaking on the sidelines of the Arabian Travel Mart in Dubai.

Emaar will enter India mainly though management agreements

For India and China, Harnisch sees good opportunity to develop Emaar’s three brands, namely the premium luxury Address Hotels + Resorts, upscale lifestyle Vida Hotels and Resorts; and contemporary midscale Rove Hotels.

In particular, he is excited about the prospects of Rove Hotels in the Indian market.

“We are looking to enter the Indian market through a joint venture or a management contract. In fact, a lot of hotels in our development pipeline will be managed. Our focus will be on management contracts going ahead,” shared Harnisch.

The group recently announced its foray into the Maldives with the Address Madivaru Maldives Resort, a 75,000m2 property with a dedicated spa island and water sports island, scheduled to open in 2020.

At present, Emaar Hospitality Group has 12 operational hotels in the UAE, and three serviced residences operational in Dubai. Globally, the group has 36 projects in the pipeline.

Thailand gets its first UNESCO Geopark in Satun

0
Satun Geopark known for abundance of fossil species

New Yotel to land at upcoming Istanbul airport

0
The hotel will be the Yotel’s largest airport hotel

London-based hotel group Yotel has announced plans to open a hotel with both airside and landside access in the forthcoming Istanbul New Airport (INA).

The hotel will feature a total of 451 rooms in two zones, one airside (102 rooms) and one landside (349 rooms). Both parts of the hotel will feature Yotel’s signature Club Lounge concept with smart vending, co-working and relaxing areas, wellness centres and planted glazed atriums.

In addition, the landside zone will include a restaurant, bar and 24/7 gym. There will also be flexible meeting spaces with seamless technology available.

The new Yotel will feature 451 guestrooms

At press time, date of completion has yet to be announced.

Yotel’s first investment in Turkey will also be its largest airport hotel. The company currently operates four airport hotels under the Yotelair brand in London Gatwick, London Heathrow, Amsterdam Schiphol and Paris Charles de Gaulle airports.

Meanwhile INA, scheduled to open on October 29 this year, will replace Ataturk Airport when it opens in October 2018. The capacity of INA will be expanded up to 200 million people once all four phases are completed and will have a total of six runways and three terminals.

Hainan offers 30-day visa-free access for 59 countries

0
Hainan

Hainan will from May 1 offer 30-day visa-free access to 59 countries including Russia, Britain, France, Germany and the US, a move that is expected to bolster tourism to China’s southernmost province.

Countries included in the list include Russia, Britain, France, Germany and the US.

The government aim swants to attract more international tourists and nurture the tourism industry; Hainan, Sanya pictured

Under the new policy, group or individual tourists can visit Hainan visa-free and stay up to 30 days provided they book their tour through travel agencies.

The province has implemented a 15-day visa waiver policy for group visitors from 21 countries since 2000, and added another five countries to the list in 2010.

Last year, Hainan received nearly 320,000 tourists from the 26 countries with visa-free access, 3.5 times the number recorded in 2016. Tourists from Indonesia, Kazakhstan, Malaysia, South Korea and Russia accounted for more than 90 per cent of the total.

Meanwhile, more direct flights are being planned to countries with visa-free access. Hainan already has 57 international flights to countries including Germany, Malaysia and Thailand, with plans for at least 16 new overseas routes this year. It aims to have at least 100 overseas routes by 2020.

Cathay flights can now be directly booked on Skyscanner

0
The new integration means that both airlines become the first Hong Kong-based carriers to be able to sell tickets directly within Skyscanner,

Cathay Pacific Group has signed on to Skyscanner’s Direct Booking Platform, which will enable Cathay Pacific and Cathay Dragon to sell tickets directly within the travel metasearch site across both web and mobile channels.

This makes it easier for travellers to research, choose and immediately book itineraries within Skyscanner without having to redirect to supplier sites.

Both airlines become the first Hong Kong-based carriers to be able to sell tickets directly within Skyscanner

The first phase of the roll-out is complete and is available to Cathay Pacific and Cathay Dragon customers and Skyscanner users in 40 markets, including Hong Kong, Australia, Canada, Japan, Singapore, Taiwan, the UK and US.

Hilton Manila makes key appointments ahead of opening

0

Hilton Manila has rounded off its management team by appointing veteran hotelier Simon McGrath as general manager, in time for the brand’s return to the Philippines in 3Q2018.

McGrath was previously general manager of DoubleTree by Hilton Johor Bahru.

Simon McGrath

Joining McGrath are Joanne Gomez, director of business development in charge of sales and marketing. She was previously general manager of Ascott Makati.

The 357-key Hilton Manila will be located within the Resorts World Manila complex.

Bintan Resorts turns attention to domestic market for growth

0
Activities such as flyboarding can be done in the Crystal Lagoon

Bintan Resorts, which has traditionally relied on Singapore and its hub status for arrivals, is now playing up its beach destinations and ability to host large family and corporate groups to attract more travellers from Indonesia’s domestic market.

This was revealed at a sales mission that Bintan Resorts organised last Friday, which marked the start of the company’s major marketing activities this year across six cities in Indonesia (Jakarta, Surabaya, Bandung, Yogyakarta, Batam and Medan). A new destination video showcasing the best of Bintan Island was also unveiled.

Crystal Lagoon, one of the Bintan’s newest attractions, can be a draw for domestic travellers

Donny Tan, manager marketing, Bintan Resorts International, said: “We realised that Indonesians enjoy beach resorts now. Ten years ago, we did not see Indonesians travelling to places like Raja Ampat or Belitung. Now, they go to these places. We have a big market here at home, so why not tap into it?”

Tan believes that with latest developments such as the Crystal Lagoon – the biggest recreational seawater body in South-east Asia – Bintan has much to offer to the domestic market.

Other new attractions that opened in 1Q2018 include Rumah Imaji, a trick-eye museum with more than 50 optical illusions of the Riau Islands’ culture and heritage; and Food Gram, a F&B outlet in Plaza Lagoi shopping centre.

As for Tom Panggabean, sales manager of Banyan Tree Angsana and Cassia, the Indonesian market, mainly the corporate sector, makes up around five per cent for the resort. “We are now opening ourselves to the leisure, family and FIT markets, too, apart from growing our existing corporate market,” he said.

“We believe that our new Cassia Bintan, which has a serviced apartment concept, suits the Indonesian market well,” he added. “They like to travel together (with friends or families) and share a room, enjoy cooking their own meals, and it is the most affordable (compared to Laguna Bintan’s Banyan Tree and Angsana).”

Dylis Low, sales manager of Treasure Bay Bintan, which also participated at the Bintan Resorts sales missions, shared that current Indonesian visitors to Bintan mainly hail from nearby Tanjung Pinang and Batam, and they head to the island for attractions such as The Chill Cove @ Treasure Bay Bintan and Crystal Lagoon on the weekends.

“However, we want to grab the markets from other cities in Indonesia like Jakarta. The resort has ongoing marketing campaigns to reach out to the Indonesian corporate groups, families and adult travellers,” Low added.

New Philippines campaign wants travellers to go south

0
Siargao, Mindanao - Philippines - March 1, 2016: A local tour guide assists a German surfer couple off the boat on Daku Island, part of an island hopping tour in the Southern Philippine Islands.

Travel consultants have warmed up to the new marketing campaign for Mindanao – Go South Philippine Islands – targeted at millennials and adventure seekers, although they believe that it will take time to entice travellers from overseas.

“We haven’t seen a marketing blitz for all of Mindanao for a long time so that’s great especially for the domestic market, but a number of countries still have travel advisories against certain areas in the south, citing the persistence of security issues,” a travel consultant commented.

A local tour guide with tourists on Daku Island, part of an island hopping tour in Siargao, Mindanao 

Christine Constantino, reservation officer for domestic packages at Scorpio Travel and Tours, said the Go South Philippine Islands campaign could help shore up arrivals to Davao, which have dipped since martial law was declared there in May last year.

Bella Calleja, JTB Manila’s manager – corporate team 2 MICE, said that the inbound department is seeing more Japanese visiting Davao after Japanese prime minister Shinzo Abe visited the home of Philippine president Rodrigo Duterte last year.

“The prime minister’s visit tells them it’s safe to go. In Davao, our tours include Duterte’s home, but the most popular destination for the Japanese is still the Pearl Farm Resort. And if they want a city centre hotel, they always book the upmarket Marco Polo Davao,” said Bella.

International sporting events are also being brought to Davao to attract millennials, such as the forthcoming Strongest Man in the World competition. In March, the Alveo Ironman 70.3 Davao brought in 1,800 triathletes from 39 countries, and tens of thousands foreign and domestic spectators.

Several agencies are taking active steps to promote Mindanao in the overseas market.

Blue Horizons Travel and Tours’ new product catalogue, for instance, spotlights the surfing capital of Siargao, and also features tours of Davao, Cagayan de Oro and Camiguin.

Edna Calleja, executive vice president and general manager of Multi Destinations, said the company is planning to offer tours to the lesser-known destination of Lake Sebu, which offers picturesque lake views, seven waterfalls and has high cultural value.