TTG Asia
Asia/Singapore Saturday, 11th April 2026
Page 1376

Kathleen Tan confirms departure from AirAsia China

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Kathleen Tan steps down. Photo credit: Facebook officialkathleentan

Airline industry high-flyer Kathleen Tan has confirmed on social media that she is stepping down from the president post at AirAsia China and will be “taking (a) long break to unwind”.

According to a Singapore media report, Tan will resign effective October 8. She reportedly cited cultural factors for her decision.

Tan steps down as AirAsia’s China president. Photo credit: Facebook @officialkathleentan

TTG Asia tried to reach out to Tan and AirAsia but both did not respond at press time.

Tan became president of AirAsia China in June 2017. Prior to that, she was president, North Asia, a role that involved building the China, Hong Kong, Macau, Japan, South Korea and Taiwan markets.

She stepped down from her role as CEO of AAE Travel in 2015, after taking up the post at the former AirAsia and Expedia Group joint venture in 2013. The airline this August disposed of its remaining equity interest in AAE Travel to Expedia Group.

 

Singapore’s Thomson Medical sells off Ariva Hospitality

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Ariva Trillion Residences Kuala Lumpur
Ariva Trillion Residences Kuala Lumpur

Singapore-based Thomson Medical Group has sold the Ariva hospitality unit to Tang Dynasty, majority-owned by property tycoon Gordon Tang, for S$3.4 million (US$2.5 million).

The medical group, which operates a chain of women and children’s specialist clinics, said that its current focus is to develop its healthcare business, and will assess options to divest its real estate portfolio, reported Singapore’s Straits Times.

Ariva was acquired in 2016 from a group of vendors, who had also made loans to Thomson Medical’s wholly owned subsidiary Rowsley Hospitality Holdings. According to the Straits Times article, these vendors have also agreed to terminate Rowsley Hospitality’s obligations to pay earn-out considerations and to repay the loans, in exchange for payment of a compromised amount.

TAFI launches digital platform to better connect agents to marketplace

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Praveen:

The Travel Agents Federation of India (TAFI) launched the TAFI Connect platform on World Tourism Day to help members boost non air revenue and reach Indian and global suppliers directly.

“The major challenge that Indian small- and medium-sized travel agencies are facing is how to keep up with transformations of the digital age. The need of the hour is that agents collaborate among themselves and become a formidable power,” said Praveen Chugh, president, TAFI.

Praveen: the dire need for agents to collaborate among themselves to keep up with the times

“TAFI Connect is a new-age technology, an ecosystem that patches the current fragmented offline travel scenario, enabling peer-to-peer transaction between travel agents, hotels, DMCs and corporates. It allows exchange of rates, inventory and intelligence in real time with automation in a common platform for real-time search and a payment platform that’s secure.”

TAFI Connect affords the association’s members multiple buying options, best rate guarantee from suppliers, as well as a plug-and-play platform that enables instant and direct connection with hotels and suppliers.

“It will have taxation compliance and payment will be dispersed to suppliers in 72 hours with our banking partner HDFC,” Praveen added.

Among the suppliers that TAFI has tied up with for the platform include MakeMyTrip, Yatra, Zomata, Cleartrip, GRNconnect.com, Oyo Rooms and Lemon Tree Hotels.

With this initiative, TAFI has also extended its Joint Bank Guarantee (JBG) scheme beyond air ticket bookings to its members. TAFI Connect will allow member agents to utilise 20 per cent of their JBG limit for booking of hotels and other services.

TAFI at present offers JBG as an alternative mode of financial security to IATA. The JBG scheme is based on the principle of mutual liability of the group involved in offering the financial security.

Rajat Bagaria, managing director, Shrishti Tours & Travels, sees value in having leading companies aggregating hotels across India and the world on one common, transparent platform.

“For small agents it is an opportunity to grow their business by reaching out directly to suppliers to get best price of a product, while through JBG suppliers they have the assurance that their money is not at risk,” he commented.

New US$1 tax kicks in for foreigners entering Laos

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Laos immigration form pictured

With the implementation of a new tourism development levy in Laos effective October 1, all travellers entering the country on foreign passports, including residents, will now be taxed US$1.

All travellers now have to pay a US$1 levy; Laos immigration form pictured

Set up in line with a government decree issued in April last year, the tax is meant to go towards tourism development purposes.

The change comes amid greater demands on the country’s budget for flood disaster recovery efforts and infrastructure investment, according to a Laotian Times article.

Virtuoso Travel Week heads to China next year for Asia debut

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Agencies attending Virtuoso Travel Week gather for a shot

As more Chinese travel agencies join its network, Virtuoso will next year debut the Virtuoso Travel Week On Tour Asia in China, where the event will take place in Beijing, Shanghai and Hong Kong.

The global luxury travel network recently held the Virtuoso Travel Week 2018 in Las Vegas from August 12-16. The 30th edition of the annual travel week event saw the attendance of more than 6,000 travel representatives, including agents from 10 China-based luxury travel companies.

Agencies attending Virtuoso Travel Week gather for a shot

Commenting on upcoming China-focused initiatives, Virtuoso’s regional director, Asia, Evan Pierce said: “The engagement of our new members has been fantastic. We were delighted to have had all of our founding members make the trip to Las Vegas, with Virtuoso Supplier Partners equally enthused about connecting in person with the best luxury agencies in China.”

“Virtuoso Travel Week on Tour Asia will further enhance our engagement in the region, giving local front-line advisors a taste of the magic that happens in Vegas.”

Like a number of China-based travel agencies, a recent Chinese addition to the Virtuoso network, Zanadu, attended the recent Virtuoso Travel Week in Las Vegas for the first time.

Zanadu chief product officer, Rick Xie, said: “Five years ago the luxury market in China did not exist, so while we are evolving quickly, we are still at the beginning of developing these networks and connections.”

Given how fresh the market’s luxury segment is, learning has become a focus area for agencies like Zanadu, and one of the reasons it joined the Virtuoso network.

An event like Virtuoso Travel Week has been “very relevant” and educational when it comes to information about Virtuoso services as well as products in the market.

“It’s not only the network meetings, it’s the professional development and engagement with Virtuoso staff who we can now work with to understand the services and tools Virtuoso offers to its network,” Xie said.

Amanpuri, the first Aman, gets facelift and new facilities

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Amanpuri Pool Pavilion

Marking its 30th anniversary since its debut in Phuket’s hospitality scene, the first Aman resort, Amanpuri, has undergone a thorough enhancement.

On top of upgrades to original resort components such as the Aman Spa, the refurbishment also saw the addition of suspended swimming pools to six of the guest Pavilions, new spa facilities and water sports equipment, a children’s Eco-Discovery Club, a beach bar and an activity space for all ages called The Hot Spot.

The resort comprises 40 Thai-style Pavilions and 40 private Villas (available for rental) within a grove of coconut palms. Six of the Pavilions have now been enhanced, each with the addition of its own private swimming pool.

Set on a hillside amid lush vegetation, the Aman Spa now features 12 treatment suites – six brand-new and all double the original size. Each has a spacious treatment room, its own bathing area, private steam room, dressing room and an outdoor relaxation pavilion. Other new spa facilities include hydrotherapy areas with steam rooms, traditional saunas, two infrared saunas, Jacuzzis and cold plunge pools, plus a finishing salon for nails and hair.

At the top of the hill lies Amanpuri’s two-storey fitness centre incorporating a glass-walled gym, a Pilates studio, a new Muay Thai studio with boxing ring, yoga pavilions and a new juice bar, all with sea views.

The new children’s Eco-Discovery Club, located adjacent to the Beach Club with its restaurant, deck and lap pool, is a glass-fronted structure housing its own nature museum – with terrariums, as well as a craft centre at which traditional Thai crafts such as batik and flower weaving are demonstrated and taught. The club also offers spaces for environmental and cultural discussions and lectures.

Programmes, which range from learning about turtles to customising batik-style surf trunks, are for four- to nine-year-olds.

Amanpuri’s new programme for all ages is inspired by alternative sport, music and digital-tech cultures, and takes place at The Hot Spot. This new space has an outdoor rope-free bouldering climbing wall and a skateboarding half-pipe complete with custom-built skateboards – both of which will be visited by coaches including skating pros from California in high season.

Indoors, older children will be able to record music and DJ at The Sound Box studio, or edit films they’ve shot of their Amanpuri adventures at a GoPro editing counter. The screening room/cinema can project movies (self-made or otherwise) both indoors and outside for evening viewings.

A new addition to Amanpuri’s water sports fleet is a boat well-suited for wakeboarding – a MasterCraft X23 – with a wakeboarding coach and boat captain available daily, in season.

Moreover, guests can now relax at the resort’s new Straw Hat Beach Bar, which offers a selection of classic Aman beach cocktails from the collection of Aman destinations including the Kila Colada, Yara Mojito and Nera Daiquiri, plus Thai craft beers, fresh juices and smoothies.

Magnum Room is a new dining space that will soon be unveiled at the resort. The 14-seat private dining room has its own bar, wine lockers, magnum-sized display cases and humidor. A new mixologist has expanded the resort’s signature drinks offerings across all restaurants including the Japanese Nama (which was enhanced with a new weather protected, canopied terrace), the Italian Arva, Thai at The Terrace, the Beach Club restaurant, The Lounge and The Bar.

Room for more luxury in Kuala Lumpur

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W Hotel Kuala Lumpur

Three new luxury properties have opened in Kuala Lumpur to add 441 rooms in recent months, but surplus in the luxury tier is not a concern for tourism stakeholders.

The new properties, Banyan Tree Kuala Lumpur, Four Seasons Hotel Kuala Lumpur and W Kuala Lumpur join existing international luxury brands such as The St Regis Kuala Lumpur, Mandarin Oriental Kuala Lumpur, The Ritz-Carlton Kuala Lumpur, Grand Hyatt Kuala Lumpur and InterContinental Kuala Lumpur.

W Hotel Kuala Lumpur

InterContinental Kuala Lumpur area director of sales & marketing, Peter Turner-Smith, said: “There may be some short-term pressure on occupancy and rates with the increased availability, but in the long term these new hotels will help to stimulate demand for the city as well as raise the hospitality standards.”

Likewise, Aariana Hospitality International president & CEO, Reginald Pereira, said: “The additional inventory enhances the image of the destination and (shows) investors are confident of the destination.

“This is long overdue. We need these international brands to attract more high-yield tourists to the city.”

Moreover, the new openings are in tandem with developments in Kuala Lumpur’s overall luxury scene.

Arokia Das, director, Luxury Tours Malaysia, said new high-end brands serve to complement the new product developments the city has seen in recent years.

“It is now possible to hire a Ferrari car or a stretch limousine for clients, which we could not do four years back. (These developments have made it) so much easier to sell the city to the luxury segment.”

Manfred Kurz, managing director at Diethelm Travel Malaysia, further pointed out that the new inventory could ease the bottlenecks the city experiences when hosting big conventions or exhibitions.

Tom Roelens, general manager, Four Seasons Hotel Kuala Lumpur, agreed: “When there are large conferences and events, Kuala Lumpur Convention Centre is always in need of additional supply of rooms and hotels of different tiers.”

NZ to impose tourist tax for international visitors

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NZ$35 will be levied on most tourists to New Zealand

The New Zealand government is implementing an International Visitor Conservation and Tourism Levy.

This is “to ensure international visitors contribute to the infrastructure they use and help protect the natural environment they enjoy”, according to an announcement made on the Ministry of Business, Innovation and Employment website.

NZ$35 will be levied on most tourists to New Zealand; Milford Sound in South Island pictured

Most international visitors entering New Zealand for 12 months or less will be charged a levy of NZ$35 (US$23). Visitors exempt from this levy include Australian citizens and permanent residents as well as people from Pacific Island countries such as Tonga and Samoa.

The levy will be collected through visa fees, and for citizens of visa waiver countries, via the proposed Electronic Travel Authority process.

Some NZ$80 million is expected to be collected in the first year of implementing the levy. This will be split 50:50 between tourism infrastructure and conservation activity. The government is currently working with conservation, local government and tourism industry stakeholders to further work out how best to spend the revenue.

The levy will be required to go through a legislative process, and is expected to be implemented in the second half of 2019.

TTG reinforces integrated solutions as restructure enters next phase

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From left: Chimmy Tsui, Pierre Quek and Cheryl Tan

TTG Asia Media has embarked on its next phase of organisational re-structuring to consolidate business development efforts of its publishing and events arms.

Sales of both TTG Travel Trade Publishing and TTG Events solutions will be headed by a centralised business development unit led by Pierre Quek, publisher and head, integrated solutions, and Chimmy Tsui, publisher and head, integrated solutions (China).

From left: Chimmy Tsui, Pierre Quek and Cheryl Tan

With the consolidation, the expanded team of business managers now offers clients a singular touch-point to TTG’s full suite of integrated solutions for the travel industry.

In a statement, TTG Asia Media said that this would enhance the company’s servicing strategy by industry and geography verticals implemented at the beginning of this year.

In line with these changes, business group re-structures along with new appointments also came into effect yesterday.

Ooi Peng Ee has been named head of TTG Global Commerce and Development, while Cheryl Tan has stepped into the role of head, TTG Events. In addition, Jonathan Wan now assumes the post of head, operational support services.

TTG Travel Trade Publishing, TTG Events and TTG Global Commerce are three of four business groups under TTG Asia Media. The company’s other business group is TTG Maps & Guides Publishing.

Wine tours show lesser known side of Vietnam

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Vietnam Wine Tours’ Raymond Ringhoff (right) with owner of local business M’Charm textiles

Helping open up Vietnam’s less-explored areas to international tourism, Vietnam Wine Tours takes visitors on winery escapades through Dalat, Ninh Thuan and the Mekong Delta.

“Not many people know that Vietnam has wineries that grow good wines. We want people to come and enjoy such areas that aren’t well known yet,” said Vietnam Wine Tours’ CEO and founder Raymond Ringhoff.

Vietnam Wine Tours’ Raymond Ringhoff (right) with owner of local business M’Charm textiles

To raise awareness for other local businesses, the tour company combines its wine tours with stops at places such as family-run textile shops, herbal gardens and medicine farms.

Ringhoff told TTG Asia at the recent PATA Travel Mart (PTM) in Langkawi: “There’s so much Vietnam has to offer, from wines to the beaches of Hoi An. When I saw the local businesses, I wanted to bring more people to discover these places.”

Colleen Renner, owner of Colorado-based Playful Spirits Travel, a buyer at PTM, expressed surprise that Vietnam is home to wineries and has a network of wine tours on offer.

“Our clients would definitely be interested in that. Vietnam is getting more popular and they’re always up to visit new places that few others have gone to before,” said Renner.