TTG Asia
Asia/Singapore Tuesday, 16th December 2025
Page 1353

Why TravelClick clicks for Amadeus

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The combination of portfolios will allow both parties to reach into different hotel categories and segments

Amadeus describes its acquisition of TravelClick, now confirmed, as an important milestone for its hospitality business, enabling it to expand into new product categories and new customer segments, and become a leading hospitality solutions provider.

In a media call yesterday on the US$1.52 billion acquisition, which is expected to close in 4Q2018 subject to regulatory approvals, Francisco Perez-Lazao, Amadeus senior vice president Strategic Growth Businesses, said: “Today we (Amadeus Hospitality) mainly address the top-end of the market with a CRS, PMS (Property Management System), sales & catering solutions, and service optimisation and payments.

“TravelClick is a strong fit. On the one side, it brings a complementary hospitality solutions portfolio, including a CRS and GMS (Guest Management System) for the independent/mid-chain hotel segment, and a leading and modern hotel business intelligence and media solutions platform.

The acquisition gives Amadeus a complementary hospitality solutions portfolio, including a CRS and GMS for the independent/mid-chain hotel segment

“Very importantly, TravelClick also brings brand recognition, a broad customer base and customer knowledge, and a strong team of experts in the hospitality industry.”

The acquisition builds on Amadeus’ goal to become an “end-to-end IT solutions provider of reference to the hospitality industry”. Since its inception, Amadeus Hospitality has been building up its capability through organic growth and major acquisitions, he said.

Two acquisitions were Itesso and hotelSystemsPro, made in 2015. But Amadeus Hospitality customers are mainly the large chains, its two largest customers being InterContinental Hotels Group and Premier Inn. By last year, it serves 26,000 properties. This year, following the acquisition, the estimated number of properties served will be 53,000, 28,000 by Amadeus Hospitality and 25,000 by TravelClick.

In the company’s official announcement, Peres-Lozao said the mid-chain and independent hotel segment makes up three-quarters of the market. “We can now serve the entire industry with a very broad portfolio of solutions and we are looking for significant growth in the years ahead.”

Last year, TravelClick generated US$373 million in revenue in 2017 and US$86 million in EBIDTA.

Larry Kutscher, CEO of TravelClick, said during the media call: “About a third of TravelClick’s revenues comes from the CRS and guest management solutions business.” Other revenue streams he singled out included the media business, which helps hotels get new demand through data-driven advertising solutions direct to travel agents when they are making their booking and to consumers via online media options, and the business intelligence solutions for hotels.

TravelClick, based in New York with 1,100 employees, will be integrated into Amadeus Hospitality. “TravelClick has a great team, great technology and a broad customer base, and we are looking forward to welcoming such a successful business into Amadeus,” said Luis Maroto, president and CEO of Amadeus, in the official announcement. “Our ambition is to provide the hospitality industry with the tools they need to grow their businesses and deliver a great experience to their guests. The combination of our two portfolios will allow us to provide that to hotels of all shapes and sizes across the world.”

A strengthened Amadeus Hospitality will mean greater competition for rivals Oracle Hospitality, Sabre Hospitality Solutions and other regional players, but may also impact soft brands which offer branding and hospitality solutions to independent hotels.

Asked for her views, Lindsey Ueberroth, CEO, Preferred Hotels & Resorts, said: “All signs show that this will be a smart business decision by Amadeus, and I believe this move demonstrates the continued appetite for consolidations and mergers within the travel and hospitality industries. Whenever there is more competition introduced into the marketplace, the momentum drives greater innovation, so I see this acquisition as a positive for independent hotels because it opens up more options and opportunity.”

Geoff Andrew, CEO of WorldHotels, said: “It’s a interesting deal. Amadeus is already in the CRS business so it doesn’t add anything new to the market in terms of competition. I’m sure TravelClick CRS customers will be hoping that the normal disruption that follows an acquisition does not impact them too much!”

Mark Wong, vice-president Asia-Pacific of Small Luxury Hotels of the World, concurred: “Amadeus’ acquisition of Travelclick means that the company is now more well-equipped to directly compete with Sabre, Oracle and other players in the hotel distribution playing field. The major impact of such acquisitions will be on the single solution technology providers. It will become more cumbersome and expensive for their clients to integrate and synchronize different systems for a single user interface. With Sabre and Amadeus, their fully-integrated systems will be plug-and-play based on the requirements of their clients. How well and quickly Amadeus can integrate TravelClick’s capabilities into its enterprise system will translate into its success in motivating potential clients to make the switch.”

 

Trio of tech unicorns in Indonesia back digital insurance startup

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Pasarpolis offers a variety of insurance products online

Indonesian tech unicorns Go-Jek, Tokopedia and Traveloka are backing digital insurance startup PasarPolis in a Series A funding round, TechCrunch reports.

The three tech unicorns will also act as strategic partners for the startup.

Pasarpolis offers a variety of insurance products online

PasarPolis sells insurance options spanning travel, health, vehicle, accident, property and life. These are underwritten by 30 insurers including AXA, AXA Mandiri and Lippo Insurance, although TechCrunch reported that the company has a pending application for an insurance license, which if approved will give it new product options.

Go-Jek, Tokopedia and Traveloka are major clients of the digital insurance startup, which offers “click box” policies packaged with ride-hailing trips, e-commerce sales and travel deals, according to TechCrunch.

In travel, PasarPolis founder and CEO Randing told TechCrunch that growth in insurance revenue for major OTAs such as Expedia is surpassing that in ticket sales.

PasarPolis intends to work with its three partners to develop new products. There are plans to offer more modular options for consumers, such as usage-based car insurance, or cover for public transport-based delays, according to the TechCrunch report.

PasarPolis is also focused on expanding into new South-east Asian markets.

The company is considering another funding round early next year as it seeks to grow regionally.

ITB Asia adds a dedicated pavilion for Muslim travel market

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Panel discussion at last year's Halal in Travel - Asia Summit

ITB Asia will this year launch its first dedicated Muslim Travel Hub and Pavilion to host panel discussions and travel suppliers, in addition to bringing back the Halal in Travel Asia Summit for the third time.

By 2020, it is expected that there will be 156 million Muslim travellers, up nearly 30 per cent from 2016, the show organiser shared in a statement, citing figures from CrescentRating. By 2026, the total spend by Muslim travellers is projected to more than double to US$300 billion.

Panel discussion at last year’s Halal in Travel – Asia Summit

The show organiser notes that key players in the travel and tourism space are demanding insights and best practice in marketing destinations, and how to better connect with Muslim travellers.

The third Halal in Travel Asia Summit will take place on October 17, focusing on the main theme of Innovation & Technology in the Muslim Travel Space. The conference will kick off with the official release of the Mastercard-Halal Trip Digital Muslim Travel Report 2018, revealing insights into the Muslim travel market and behaviours when it comes to trip planning research and engagement in the digital space.

Keynote speeches, panel discussions and presentations will touch on topics including how to invest in Halal travel and developing the Halal travel market in the service and destination sectors.

In addition, for the three full days of the show (October 17-19), the new Muslim Travel Hub will host discussions and showcases with topics such as attracting Muslim travellers to destinations throughout the year, further developing the growing Muslim travel market, and creating Muslim-friendly travel packages.

Destination-focused showcases at the Muslim Travel Hub will include ‘Targeting US$126 billion Muslim tourism market with cultural changes’ from Indonesia, ‘Making Muslims feel at home’ from Japan, and ‘Travelling in style’ from Turkey.

Located in the same area, the Muslim Travel Pavilion will be dedicated to exhibitors that offer Muslim travel products and services. The Pavilion will also host talks on winning over Muslim visitors, happy trails with travel apps and addressing Muslim traveller anxieties.

ITB Asia’s key partner, Have Halal Will Travel, will host a conference at at the Muslim Travel Pavilion on October 17, 14.00-15.00.

Raffles Hotel to reopen with trio of celebrity chef restaurants

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Celebrity chefs collaborating on new Raffles Hotel Singapore culinary concepts: (from left) Anne-Sophie Pic, Alain Ducasse and Jereme Leung

Ahead of its reopening scheduled for 1Q2019, Raffles Hotel Singapore has unveiled new dining concepts, including three helmed by celebrity chefs.

Where the 122-year-old Bar & Billiard Room once stood, chef Alain Ducasse will present his first Mediterranean sharing and grill concept in the world, BBR by Alain Ducasse.

Celebrity chefs collaborating on new Raffles Hotel Singapore culinary concepts: (from left) Anne-Sophie Pic, Alain Ducasse and Jereme Leung

In homage to the restaurant’s glory days as a club during British colonial rule, dining will also be accompanied by a lively bar scene.

The new concept will serve sharing plates and regular-sized dishes, as well as feature an open kitchen with charcoal grills and wood-fired pizza ovens.

Three-Michelin-star chef Anne-Sophie Pic will debut her entry into Asia with the opening of La Dame de Pic in the hotel’s dining room in the Main Building. The restaurant will boast “an elaborate and diverse collection of pairings”, using wines, cocktails, whisky, sake, tea, coffee, dashi, broth and consommés.

Marking celebrity MasterChef Jereme Leung’s return to Singapore, 兿 yì by Jereme Leung will open on level 3 of the newly restored Raffles Arcade. The restaurant will use single sourced and seasonal ingredients and “create authentic taste profiles enhanced by modern culinary techniques”, Leung said.

The refreshed Raffles Arcade will welcome the Butcher’s Block, which will focus on fine cuts of single sourced meats. The restaurant will also feature communal tables and a wine library housing more than 100 different wine labels.

The hotel will also bring back signature concepts with some enhancements.

For example, Tiffin Room, part of Raffles Hotel Singapore’s history since 1892, will return with a refreshed semi-buffet lunch and a la carte dinner, specialties served in tiffin boxes, tableside service by chefs, and a restored decor.

Home of the Singapore Sling for over a hundred years, the Long Bar’s plantation-inspired décor will be refreshed, and the famous Long Bar counter restored.

Established as a tribute to famous writers that have come through the doors of Raffles Hotel Singapore over the years, Writers Bar will be expanded to a full bar with bespoke craft cocktails, wines and spirits.

The hotel is now in its final phase of restoration and will remained fully closed for a reopening planned for the first quarter of 2019.

Tourism Selangor pilots local experts programme

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The initiative could help generate supplementary income for hosts in rural communities; rice transplanter in Sekinchan, Selangor

Tourism Selangor is piloting a state-endorsed initiative to train and certify locals in Sabak Bernam, Klang and Kuala Selangor as community experts to tourists.

Training for the first batch of 26 locals in the Selangor Community Host Programme, set to conclude in September, comprises four parts, each spanning four days over a five-month-period. It culminates in a written examination which candidates must pass to receive a certificate from the Department of Skills Development.

The initiative could help generate supplementary income for hosts in rural communities; man operating a rice transplanter in in Sekinchan, Selangor

The certificate is also recognised by Malaysia’s Ministry of Tourism, Arts and Culture and Tourism Selangor.

Tourism Selangor general manager, Noorul Ashikin Mohd Din, said the pilot was initiated to groom community experts with knowledge of the history, culture, heritage, local food and the rich stories in their areas.

The project will also have a social impact, helping rural communities earn additional income through guiding and showcasing cottage industry products and local craft products.

Tourism Selangor will also help them market their services through its website, and the local experts can broker guiding arrangements with inbound agents, added Noorul.

She further shared that Tourism Selangor plans to roll out the training programme to four other districts in Selangor, namely Ulu Langat, Gombak, Ulu Selangor and Kuala Langat.

Azizi Borhan, managing director, Asutra Convex, said: “Local community guides is not a new idea. It is practised in other countries such as Indonesia, Thailand and Brazil, where local guides… take over (from) tourist guides (when the tour) reaches their areas of specialisation.”

While local community guiding brings social benefits and complements
the service of existing guides, Azizi pointed out that it might also result in an increase in tour guide fees.

“Now two guides will have to be paid, instead of one. The payment mechanism will have to be sorted out. What could be done is to pay the travel agency guides to do the transfers and for the specialised guides to do their tours within their specialised areas,” Azizi remarked.

Tauzia to open first SE Asian hotel in Malacca, enhance flagship Harris brand further

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Tauzia Hotels' Stefano de Champeaux (middle) and Harris Hotels' Stefano de Champeaux (right) at the 17th anniversary celebration

Indonesian homegrown hotel management company Tauzia Hotel Management has unveiled details of its South-east Asia expansion, in addition to enhancements to its flagship Harris brand to strenghten its foothold in the growing four-star segment in Indonesia.

Marking the company’s first foray beyond Indonesia is the 30-room Liu Men Malacca, which is expected to open under the Preference Hotel brand come October.

Tauzia Hotels’ Marc Steinmeyer (middle) and Harris Hotels’ Stefano de Champeaux (far right) at the 17th anniversary celebration

Next in line is a Harris Hotel under construction in Nha Trang, Vietnam, targeted to open in the next couple of years.

Marc Steinmeyer, founder of Tauzia Hotels, said: “This is part of our efforts to bring the Tauzia Hotels brands to (South-east Asian) countries. We are expecting to announce more properties in the region soon.”

The regional expansion was one of several developments the hotel group announced during its 17th anniversary celebration in Jakarta on August 8.

At the event, the company also introduced the third generation of its flagship Harris brand, emphasising its technology and lifestyle aspects.

Stefano de Champeaux, brand manager Harris Hotels, said that after 16 years in the market (with a refresh in 2012), the brand has to be transformed once again to strengthen its positioning amid a growing crop of properties in the four-star category.

Apart from a new logo, the enhancements include On the Move by Harris, a lobby concept where guests can connect, shop and eat in the lobby area, which includes co-living and co-working spaces, a grab-and-go F&B outlet and a boutique.

“Our aim is to keep the lobby busy with the guests interacting at the lobby area,” de Champeaux.

To keep to its healthy lifestyle concept, Harris Hotels will offer more healthy food and beverage options at its restaurant and grab-and-go counter, as well as work with Celebrity Fitness, a fitness centre operator with clubs across Indonesia and Asia, to run regular health and wellness activities in the hotel.

The first property to open under the refreshed brand is Harris Hotel Solo, which was launched earlier this year.

Tauzia Hotel Management is adding nine new hotels representing some 1,300 rooms to its portfolio this year. It has also signed up another eight hotels with a total of 1,000 rooms.

‘Long-awaited’ renovation kicks off at historic Caravelle Saigon

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New room design at Caravelle Saigon

A heritage icon in Ho Chi Minh City, Caravelle Saigon, is undergoing an extensive renovation.

All 303 rooms in the hotel’s Opera Wing, together with its ballrooms, meeting rooms and function areas, will be refreshed over the coming months.

New room design at Caravelle Saigon

According to a statement from the hotel, guestrooms will be “significantly upgraded” and refurbished with expanded bathrooms, as well as plush interiors.

The first of the redesigned spaces is scheduled to be unveiled in the first quarter of 2019, and dining outlets and Heritage Wing suites will remain open in the meantime.

A previous major enhancement on the property was in 1998, when a 24-storey tower was built to complement the original 10-storey building and accommodate more guests.

Caravelle Saigon, a WorldHotels’s affiliate hotel, holds decades of history, having once housed the Australian Embassy, the New Zealand Embassy, and the Saigon bureaus of NBC, ABC and CBS during the 1960s, which made it a notable communications hub in the Vietnam war.

Hotel Maya Kuala Lumpur names GM

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Hotel Maya Kuala Lumpur has appointed Teekay Goh as general manager.

Goh embarked on his travel career with Mayflower Acme Tours and thereafter built up a career in the hospitality industry in the following two decades.

His vast hospitality experiences encompass a spectrum of hotels, resorts and serviced suites, including various senior sales positions with Berjaya Hotels & Resorts, Pangkor Island Beach Resort, Lanson Place Ambassador Row Kuala Lumpur and Parkroyal Serviced Suites Kuala Lumpur.

Shangri-La’s Rasa Ria Resort & Spa

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Brought to you by Shangri-La

Rasa Ria Reserve, a 64-acre nature reserve situated in Shangri-La’s Rasa Ria Resort & Spa, relaunches this October with new adventure and cultural experiences. Established in 1996 to protect and educate visitors about Malaysia’s Sabah culture and indigenous animals and flora, the expanded innovative recreational proposition enhances the reserve’s conservation and education programme.

Rasa Ria Reserve boasts distinct experiential activities to encourage residents and hotel guests to explore, engage and connect with the abundance of wildlife. The protected 64-acre nature reserve is nestled within Shangri-La’s Rasa Ria Resort & Spa’s 400 acres site which is watched over by Sabah’s iconic Mount Kinabalu, a UNESCO World Heritage Site.  It is home to long-tailed macaques, western tarsiers, bear cats and the famous huge-eyed slow loris, plus over 60 species of birds, 100 species of butterflies, pangolins and a wide spectrum of native plants.

Guests are now able to choose from a variety of new and enhanced experiences in the nature reserve including the creation of a Discovery Centre which educates wannabe explorers about the indigenous wildlife and plants through interactive exhibits. Constructed with environmentally sustainable materials and designed to capture the essence of the rainforest the Discovery Centre sits at the heart of Rasa Ria Reserve and is the gateway to the reserve’s unique trail system that covers five miles of walks through the tropical jungle. Six walking trails individually showcase a different side to the tropical jungle from entomology to herbs, native, adventure, wildlife and canopy, offering up to two hours per walk of exploration, learning and fun.

A new natural rain watering hole enhances the local wildlife’s habitat as well as provides the perfect look-out spot in which to see nocturnal animals including the adorable pangolin. Set in the midst of the Rasa Ria Reserve, the watering hole encourages local wildlife, which roam freely across the 64-acre reserve, to feed and drink allowing guests to get close to a multitude of creatures thus creating a truly magical experience.

The Ria Lookout summit platform with views of Mount Kinabalu has been extended and doubled in size to offer more guests the chance to experience the early morning sunrise hike. Serving continental breakfast on the summit deck, guests will have stunning views across the Tambalang River and Shangri-La’s very own 18-hole championship golf course, Dalit Bay Golf & Country Club. For those who want a wedding breakfast with a difference, couples can now enjoy an intimate celebration for up to 20 guests.

Youngsters love Rasa Ria Reserve with perennial favourites like Ranger for the Day allowing children to feed animals and help the team monitor flora and fauna whilst learning about the jungle. To add to the experience for mini adventurers, the handcrafted Rasa Ria Playground, inspired by the reserve, offers children the ultimate place to run wild. Home to play sculptures which represent some of Sabah’s famous wildlife, net tunnels with zip line, tree trunk climbing zone, large basket swing and a sandpit for mini-archaeologists to go hunting for dinosaur bones.

Book a stay at Shangri-La’s Rasa Ria Resort & Spa for 3 nights and enjoy the Closer to Kota Kinabalu package, offering guests access to Rasa Ria Reserve, daily buffet breakfast and return airport transfers. Offer includes a jungle walk, night tour, ranger experience and adventure playground. Available until 23 December 2018.

Maldives government sinks Fairmont’s ‘idols’ – and the mood to innovate?

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Created by underwater naturalist and artist Jason deCaires Taylor, the Coralarium is said to pay homage to sea life and the coral house reef surrounding the resort

Reporting by Raini Hamdi and Feizal Samath

The Maldives President’s Office has ordered the newly-opened Fairmont Maldives Sirru Fen Fushi to remove life-size human-form sculptures that form an underwater art installation at the resort, citing “significant public sentiment” they constitute idol-worship.

The nearly 30 sculptures were created by renowned British environmental sculptor Jason deCaires Taylor for the resort’s Sculpture Coralarium which – aside from the unique value as being the world’s first semi-submerged underwater art gallery – is intentioned by the artist and the Accor hotel as a deeper dive into the connection between man and the environment. It is also a coral regeneration project that sees art & design aiding coral rehabilitation.

Created by underwater naturalist and artist Jason deCaires Taylor, the Coralarium is said to pay homage to sea life and the coral house reef surrounding the resort

“Our marine environment is really changing rapidly and there is really a need to start to protect it…the overall aim of this work is to sort of connect visitors to the sea, and to kind of open up a portal to this incredible world which is still very little understood,” said the artist in a short video that’s part of a press kit given to TTG Asia by the resort during an interview at ILTM Asia Pacific in Singapore in May.

But Islam, the official religion of the Maldives, prohibits the creation of images of sentient beings, and this latest incident once again reflects the uneasy co-existence that may arise between religion & culture and travel & tourism.

That said, industry members interviewed largely believe this order was politically motivated, i.e. the government is playing to religious sentiments in light of presidential elections next month.

Many are baffled, as a project such as this, weighing over 200 tonnes in all, would not be installed had it not have received a series of approvals from the authorities, they said.

Said Hussain Sunny Umar, CEO of Maldives Getaways: “Religious issues have been surfacing recently as we are moving towards the election period (September 23). Sections of the public have taken the underwater museum phenomenon to social media using an absurd comparison relating it to mannequins in clothing stores and selling alcohol and pork in resorts.

“Although certain rules are black and white – for instance, selling alcohol and pork are haram (forbidden) by law in the Maldives – it is available on resort islands throughout the history of tourism.

“I truly believe Fairmont would have taken the necessary approvals from the required institutions and it’s sad to see this unfortunate event has cost them dearly.”

Said a local hotelier on the condition of anonymity: “This is due to a religious uproar and because elections are in September, the government is playing to religious sentiments. If the claim is that it is sensitive to Islam and that idol-worship is not permitted, then why are resorts selling alcohol and pork, which are banned in Islam? Also, people are not supposed to live together unless they are married, according to Islam, but this is permitted in resorts, whether it is locals or foreigners is immaterial.

Some opine that the order to remove the structures could be more about politics than religion

“This will be negative to the country as Fairmont has spent a lot on its investment on this world’s first undersea museum.”

It is however unclear if the installation has been or is being removed. TTG Asia understands the owner of the hotel, and even the tourism ministry, are “checking the facts”.

Accor has declined comment “until we know more about the situation”. At present, however, the Sculpture Coralarium does not appear anywhere on the hotel, Fairmont or Accor websites, or the artist’s website.

The President’s Office on July 27 issued a statement that it had consulted with the tourism ministry and asked the ministry to facilitate the removal by July 28. It added the ministry was working with the resort management on the removal from the lagoon of the resort island.

Fairmont Maldives Sirru Fen Fushi opened in April, while the Sculpture Coralarium was launched in May. “As the location for the Maldives’ first underwater art installation we hope to raise awareness that encourages long-term reef protection and sustainable tourism,” its general manager, Denis Dupart, said in May.

The semi-submerged building is cube-shaped, six metres tall and reached through guided tours led by the resort’s resident marine biologists several times a day. The design of the walls is based on natural coral structures and is porous to allow the tides, current and marine life to pass through it and the structure to “breathe” within its location, the artist described.

“The complex structural formation is designed to dissipate oceanic forces while creating a protective space that encourages nature to colonise and seek refuge. The construction, using high grade, polished, marine stainless steel aims to reflect and mirror the surrounding blues of the coral atoll and the sky above. A mirage on the horizon, that over time will take on the patina of the sea as it becomes colonised by algae and weathers within the environment,” he said.

“It is an immense challenge, and the first time a building like this design has ever been attempted,” said deCaires Taylor who felt a great responsibility to produce something that is worthwhile and meaningful for such a spectacular environment as the Maldives.

The race to provide visitors with unique experiences continues in the Maldives, where overwater accommodations and six-star villas are no longer differentiators.

Aside from the Sculpture Coralarium, Conrad Maldives Rangali is now taking bookings for its US$15 million undersea residence, believed to be the world’s first, for stays starting in November. The villa can accommodate nine guests.

In March, Jumeirah Vittaveli inaugurated the first ice rink in the Maldives with a celebrity performance by Russian Olympic Gold medallist Evgeni Plushenko. The resort said the country’s first ice skating rink was manufactured using Glice, a novel material from Switzerland that allows for eco-friendly ice rinks, eliminating the need to keep the ice rink cold.

“This enables guests to experience a world-first at Jumeirah Vittaveli when they go for a swim in the crystal clear waters of the Indian Ocean, followed by a quick stroll across the beach to put on their ice skates and glide along the picturesque backdrop of a tropical winter wonderland,” it said.