TTG Asia
Asia/Singapore Saturday, 4th April 2026
Page 1291

Singapore outbound travel to US gains traction

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Thanks to an increase in direct flight connections and destination awareness, the US is gaining traction among Singaporean travellers, reported travel agents here.

Agents at the National Association of Travel Agents Singapore (NATAS) Travel Fair last weekend reported an uptick in travel interest to the US. Dynasty Travel has received 50 per cent more bookings, while CTC Travel saw 20 per cent more enquiries from its customers.

Singapore outbound agents are seeing a spike in bookings for the US, which they say is in part driven by better connections and competitive airfares

“We had customers coming in with another destination in mind, but when we told them about the promotional airfares to the US, they chose that instead,” said Vivian Lee, general manager of Euro-Asia Holidays.

At the NATAS Travel Fair, Singapore Airlines rolled out exclusive discounted airfares through 18 agents on all of its flights, including Los Angeles and New York.

Lee observed that the Singapore market is “more price sensitive”, and has a long-held perception of the US as an inaccessible and expensive destination.

However, with the growing roster of flight connections to the US, Euro-Asia Holidays can now offer a diverse range of airline partners such as Singapore Airlines, Cathay Pacific and Emirates, she said.

Better US representation in Singapore has also lifted the destination’s profile. In October last year, New York City’s official destination marketing organisation, NYC & Company, set up shop in Singapore – a move that has helped bring the US into the light, remarked James Wong, sales & marketing manager (MICE), Farmosa Holiday Tour.

“The US has been quiet for the past few years, but now with NYC & Company’s office in Singapore, at least the we can learn more about the new things New York City has to offer, and have someone to approach if we have questions,” explained Wong.

NYC & Company yesterday began its first South-east Asia trade mission in Singapore, followed by pitstops in Kuala Lumpur and Manila.

During this trade mission, the organisation will conduct training and networking sessions between travel agents and NYC & Company partners, namely Hudson Yards, The Museum of Modern Art, Tour America and Wyndham Garden Brooklyn Sunset Park Hotel New York.

The priority of this trade mission is to educate local tour operators about the wealth of offerings in New York City beyond the usual sights, said Ee Lian Lee, account director, South-east Asia representative office, NYC & Company.

Skal India launches second club in Mumbai

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Skal International Mumbai South, the association’s second club in Mumbai, launched last Friday with 35 members.

Key members of Skal International India, including president Ranjini Nambiar, first vice president Carl Vaz and secretary Shekhar Divadkar were at the ITC Maratha hotel, Mumbai International Airport to grace the occasion, along with distinguished membre d’honneur Jason Samuel and secretary of the the Skal Asian Area Arun Raghavan.

Mumbai gets a second Skal Club

Speaking at the event, Nambiar said: “(The) growth of Skal India in the last six months has been phenomenal, we have opened three clubs taking the count to 14 clubs with 1,183 members. Our vision was 20 clubs by year 2020, (now it) looks like we have to raise our bar higher to reach out to potential members across the length & breadth of this vast country.”

Raghavan joined the accompanying distinguished guests in a traditional lamp lighting ceremony to signify the opening of the new club.

Including VIP guests and spouses, 52 people were in attendance for cocktails, inauguration formalities in the ballroom and dinner in the adjoining gardens.

Skal India launches second club in Mumbai

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Mumbai gets a second Skal Club

Skal International Mumbai South, the association’s second club in Mumbai, launched last Friday with 35 members.

Key members of Skal International India, including president Ranjini Nambiar, first vice president Carl Vaz and secretary Shekhar Divadkar were at the ITC Maratha hotel, Mumbai International Airport to grace the occasion, along with distinguished membre d’honneur Jason Samuel and secretary of the the Skal Asian Area Arun Raghavan.

Mumbai gets a second Skal Club

Speaking at the event, Nambiar said: “(The) growth of Skal India in the last six months has been phenomenal, we have opened three clubs taking the count to 14 clubs with 1,183 members. Our vision was 20 clubs by year 2020, (now it) looks like we have to raise our bar higher to reach out to potential members across the length & breadth of this vast country.”

Raghavan joined the accompanying distinguished guests in a traditional lamp lighting ceremony to signify the opening of the new club.

Including VIP guests and spouses, 52 people were in attendance for cocktails, inauguration formalities in the ballroom and dinner in the adjoining gardens.

International visitors driving Lombok’s tourism recovery

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Tourists in Gili Trawangan in 2016

Tourism business in Lombok, West Nusa Tenggara (NTB) Province, is gradually picking up six months after the devastating earthquake hit the island’s north in August last year.

With a number of promotional activities and events planned, NTB tourism stakeholders expect that by the peak summer season this year, recovery of business will reach between 60-80 per cent of pre-disaster levels.

International tourists are making a comeback to Lombok (Credit: Special)

Indonesia Ministry of Tourism has 30 promotional events in the pipeline, including fam trips and sales missions to Malaysia, Singapore, Thailand, the Philippines and the UK.

“Fam trips help bring confidence to travellers that Lombok is safe,” said Nia Niscaya, deputy minister of marketing development regional II, Ministry of Tourism, at a media presentation publicising the ministry’s 2019 marketing programmes at Katamaran Resort in Lombok last week. “There are also four (traditional) festivals to promote Lombok in the country’s calendar of events this year,” she added.

Industry stakeholders in Lombok are already observing a gradual uptick in business, driven by international demand.

Emanuel Prasodjo Adji, general manager of Aston Sunset Beach Resort Gili Trawangan, said: “Before the earthquake, domestic and international arrivals to Gili Trawangan were between 1,000 and 3,000 people per day (depending on the seasons).” Currently, the number is around 900.

Looking at enquiries and forward bookings, he foresees that by the summer peak season, business would reach 60 per cent of the hotel’s summer 2017 performance.

Meanwhile, Wayan Sudiarta, general manager, Katamaran Hotel & Resort, said: “Despite the disaster, last year we managed to achieve an average occupancy of 80 per cent, which was 10 per cent lower than in 2017. “

It is still early to project for the year, according to Wayan, but looking at current bookings and performance, especially from China, Europe and the US, he estimated hotel occupancy can reach 70 per cent.

Despite the positive sentiment from the international market, the NTB Guides’ Association projects that full recovery to Lombok might take another year.

Said Lalu Widianing Artha, coordinator of the Code of Ethic Board at the association: “In areas like Gili (Trawangan), Kuta (Central Lombok) and Senggigi, currently only about 20 per cent of traffic has returned, also led by the international market.

“International travellers are more confident. They understand that natural disasters can happen anywhere and, unlike security threats such as terrorism. As soon as they see the destination (on its feet again), the demand (will return).”

He said fast boat operators from Bali are gradually increasing their frequencies and AirAsia’s plan to start flying between Perth and Lombok were a breath of fresh air for the destination, as accessibility is key to traffic growth.

On the other hand, the domestic market has been slower to rebound, according to Lalu.

He said: “The domestic market is big for Lombok. However, they are more hesitant to travel here now – feeling uncertain about safety. Besides, there are other issues like the decreasing seat capacity following the disaster. The hike of domestic airfares also has not helped to increase the desire to come here. This is a challenge for us.”

In response, the guides’ association has been doing a series of domestic road shows to Jogjakarta and Central Java and will next month travel to East Java.

“East Java is a very important market as about 80 per cent of domestic traffic to Lombok is from the province,” Lalu said.

TAT partners Grab to get anonymous data on travellers

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Data to help in tourism marketing efforts

The Tourism Authority of Thailand (TAT) and GrabTaxi (Thailand) have announced a strategic collaboration to exchange big data for destination marketing and other tourism goals.

With the partnership, GrabTaxi (Thailand) will exchange big data collected anonymously over hundreds of thousands of daily rides from various services on the Grab app. This is expected to TAT give insights into the behaviour and lifestyle of both Thai and international tourists, their favourite destinations, the length of stay and travel patterns in Thailand.

TAT’s Yuthasak Supasorn (left) and GrabTaxi (Thailand)’s Tarin Thaniyavarn

GrabTaxi (Thailand) will also support the project with Grab Data scientists who will be working closely with TAT.

The agreement is in line with the government’s Thailand 4.0 policy of utilising technology to integrate information from both the government and private sector to help move Thailand forward. The collaboration also includes co-creation of innovations to enhance local transportation and tourism as well as provide a better livelihood and increase sustainable income for local communities.

Yuthasak Supasorn, TAT governor, said: “TAT realises the benefits of utilising digital technology to develop a smart data system that can better support tourism marketing and serve the needs of tourists. Therefore, we have initiated the project ‘Tourism Smart Data, the Time Is Now’ and partnered with GrabTaxi (Thailand) to drive Thailand’s tourism industry.

“Our main goals are to attract the current group of tourists to revisit Thailand, expand new tourist targets, distribute tourism income to secondary provinces, and introduce new destinations to stimulate the market even further,” Yuthasak added.

According to Yuthasak, the partners will devise a tourism development plan as well as define the best approaches for using these insights to benefit all stakeholders in the Thai tourism industry.

The plan includes building of a smart data system for tourism, creating innovations for transportation, and launching campaigns to promote local tourism nationwide.

Tarin Thaniyavarn, country head of GrabTaxi (Thailand), said: “This MoU is another strategic move in the continued collaboration between TAT and GrabTaxi (Thailand), following the previous partnership in several campaigns including ‘Grab Xi’ in the end of 2018 as well as the 39th Thailand Tourism Festival 2019 earlier this year.”

Marriott Bonvoy hits the ground running with Westin’s Tokyo Marathon partnership

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Westin Hotels and Resort has partnered Tokyo Marathon to offer premier VIP marathon packages as part of its new Marriott Bonvoy loyalty programme.

The partnership is expected to drive home the brand message that it supports guests’ active lifestyles throughout their stays and provides support for guests participating in such marathons.

The partnership is expected to strengthen Westin’s active lifestyle branding

Tokyo Marathon is expected to draw approximately 38,000 runners as well as 14,000 volunteers and an estimated 1.3 million spectators worldwide.

This will kick off ahead of race day at a dedicated Westin Booth at the Tokyo Marathon Expo 2019 event, running from February 28 to March 3, 2019.

The Tokyo Marathon Expo 2019 Westin Booth will feature a pop-up Westin Fitness Center, providing a glimpse of the fitness programmes available at every Westin hotel. At Westin hotels around the world, more than 225 Run Concierges host group runs and encourage runners of all levels to explore their destinations.

On March 2, Westin Wellness Advocate Shiho, a top Japanese model, yoga instructor and media star, will be conducting a pre-marathon warm-up session at the Westin Booth. She will also be giving a brief talk on the “Eat Well” aspect of training for a marathon.

On March 3, race day, a Cheer Zone stationed at the finishing line area will motivate and encourage runners, and Westin Hotels will gift finishers of the 42.192 km marathon course with Westin Heavenly Slippers at the Westin’s Official Partner Booth to help them rest their feet.

F&B contributes nearly half of Indian hotel revenue: new study

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F&B and banquet operations constituted 42.3% of hotel revenue, survey shows

India’s hotels are heavily dependent on F&B as a revenue generator, and have a significant opportunity to boost foreign and leisure demand, according to findings from the 21st edition of the Federation of Hotel & Restaurant Associations of India (FHRAI) survey report.

The report, produced by STR and Horwath HTL, is based on survey responses from 475 hotels comprising 36,029 hotel rooms for the 2017-18 financial year.

F&B and banquet operations constituted 42.3% of Indian hotel revenue, survey shows

“Overall, hotel performance in India is thriving with India’s macros, which have been intact and looking up all through the year,” said Vidhi Godiawala, STR’s business development manager, Central & South Asia. “The hotel industry is riding on the back of the country’s resilient growth story with demand seen picking up from domestic travellers. With more disposable income and a rising middle class, Indians are travelling now more than ever before. And this reflects not just in the report’s KPI findings, but also the impact of F&B consumption as an overall contributor to hotels revenues.”

The report revealed that F&B and banquet operations contributed 42.3% of hotel revenue. Interestingly, revenue contribution from F&B outlets increased for the four-star and lower category hotels. This appears to be a contradiction to the expectation of lower-tier hotels being more select/limited service in character combined with lower rates. On the other hand, these figures reflect the F&B revenue potential in markets outside of the cities.

Revenue from F&B outlets made up 37.8% of total revenue in hotels with up to 50 rooms. This is higher than the total F&B contribution (outlets plus banquets) at hotels of larger size. Together with banquets, hotels with up to 50 rooms gain half of their revenue from F&B operations, the report showed.

Foreign guests represent only 22.8% of total hotel business. Goa and Mumbai are just past the 30% mark in terms of share of foreign guests. In Delhi, the number is higher, but still below 40%.

Also reflecting opportunity for development, the leisure segment currently represents just 41.5% of the country’s overall demand.

Supply increases in recent years have led to lower average daily rate (ADR). Specifically, ADR for five-star, deluxe hotels was below Rp9,500 (US$134), while five-star and four-star hotels reported ADR of Rp5,700 and Rp4,100, respectively.

These figures reflect India as a very affordable destination, although tourism numbers have not grown in a commensurate manner.

RevPAR for chain-affiliated hotels is 2.09 times the RevPAR for independent hotels.

Gross operating profit levels for 2017-18 remained comparable with 2016-17, but EBITDA margins are lower on account of higher management fees and other fixed charges, which is representative of a larger sample of branded management and franchise properties in the 2017-18 report.

Nat Geo and G Adventures to launch family-friendly trips

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Trips will be announced between now and May; G Adventures has already revealed Peru as the first destination

G Adventures and National Geographic Expeditions are strengthening their partnership with the launch of National Geographic Family Journeys with G Adventures.

The new 2020 programme, comprising 12 trips, will be bookable online and through travel agents starting May 7, 2019.

Trips will be announced between now and May; G Adventures has revealed Peru as the first destination

G Adventures and National Geographic first joined forces in 2015 with the launch of National Geographic Journeys with G Adventures, a programme of small group adventures which has grown to include 89 trips in 53 countries during 2019.

With the new programme, the partners hope to broaden the reach of their small-group adventure holidays to also appeal to children aged seven and above, as well as their parents and grandparents.

Adrian Piotto, Australia and New Zealand, managing director, G Adventures, said the new itineraries include destination characteristics ranging from wildlife and conservation to history and culture, exploration, and photography and storytelling.

He added: “All our groups are made up of an international mix of travellers, giving families the opportunity to connect not just with each other, but with their fellow travellers and the local people they meet along the way. As is the case with all G Adventures tours, we encourage interactions with local people, and ensure as much money as possible stays in the communities we visit.”

Trump-Kim summit raises Vietnam’s profile for tourism, large-scale events

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Just as how Singapore has benefited from the immense global exposure as the host of the historic meeting between US president Donald Trump and North Korean leader Kim Jong Un in June 2018, Vietnam’s travel and tourism players are predicting a boom in business as all eyes turn to the Vietnamese capital for the second Trump-Kim summit on Wednesday and Thursday (February 27 and 28).

The Trump-Kim summit in Hanoi is a reflection of Vietnam’s ability to host large-scale events, say industry stakeholders

Jeff Redl, managing director of Diethelm Travel Vietnam, said: “Like APEC 2017 in Danang, it will prove to worldwide MICE and event specialists that Vietnam is able to organise important and large-scale events.”

Linh Le, group managing director of ASIA DMC, also welcomed the meeting, saying it will push Vietnam’s image on the international stage. Said Le: “(The meeting) shall position Hanoi as having the potential for important meetings and events in the future. Vietnam’s capital is becoming a wider-known destination for world events.”

Pham Ha, founder and CEO of Luxury Travel Vietnam, predicts a spike in US visitors following the historic event. And with Vietnamese carriers recently given the green light by the Federal Aviation Administration to fly to the US, non-stop connections are imminent.

Ha added: “If airlines fly direct to and from the US, we will receive more bookings from there. We expect more MICE and leisure visits to Vietnam after the meetings between the two presidents in our capital.”

Redl said the signing of an agreement would cement Hanoi at the centre of the ground-breaking moment. “I cannot imagine how positive it will be if both parties finalise and sign an agreement. It will be awesome for the entire world and historic for Hanoi.”

At the same time, Khiri Travel is using the summit as a tool to promote attractions in Hanoi. It has issued eight recommended Hanoi activities to help Trump and Kim unwind after their meeting, including a visit to the Bun Cha restaurant in Le Van Huu street where president Obama and Anthony Bourdain had noodles and beer.

Meanwhile, as the country gears up for the high-profile meeting, delays are being reported for receiving visa-on-arrivals at Hanoi Airport and are expected to continue until March 2.

Airbnb of air transport may be waiting in the wings: aviation honchos

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With Airbnb making moves into yet another vertical, some aviation players foresee it is not open skies, but interlining disruption, that will take the industry into its next phase of growth.

Growth in Asia’s LCC sector was below the global average last year, according to figures presented by Skyscanner’s senior director of strategic partnerships, Hugh Aitken, at the CAPA Global LCC Summit 2019 yesterday.

Speakers at the summit are predicting the rise of an interlining disruptor

Discussing impediments to growth, Germal Singh Khera, director aviation development, Malaysian Aviation Commission, said: “(Although ASEAN finally signed the open skies agreement), most member states are currently still reluctant to opening up. The agenda has been pushed back to 2024, 2025. (We are looking at) 10 countries at different stages of economic development, each with their own agenda, needs and national interests. That has delayed liberalisation.”

In the case of AirAsia’s decade-long attempt to penetrate Vietnam, it was not until 2017 when the LCC made headway and announced a joint venture with the country’s Thien Minh Group. Even so, the joint venture failed to materialise on schedule. In Vietnam, Vietjet and Vietnam Airlines dominate marketshare, while a new LCC entrant, Bamboo Air, was launched recently.

While LCCs navigate regulations to pursue point-to-point expansion, some speakers at the CAPA summit are predicting the rise of an interlining disruptor.

Ching Kiat Lim, managing director of Singapore’s Changi Airport Group (CAG), said that there’s already a camp of people who believe that “the initially low-hanging fruit of point-to-point stimulation” is approaching saturation.

“In South-east Asia, the penetration rate for LCCs is already 50 per cent… The next wave will come in a different manner. We see LCCs picking up characteristics of FSCs, particularly when it comes to interlining. Traditionally, it has been about point-to-point connections. Going forward, it’s about how we interline,” he stressed.

“Before even talking about governments, within aviation systems we are still (burdened by a) set of legacy rules on interlining. (Today’s travellers) don’t care about these rules. They want to get from airline A to airline B (easily) and with baggage checked through. But the response they get is, “Is this interline fare, codeshare fare, etc?'”

There may well be an Airbnb of aviation that delivers bigger on interlining conveniences than existing commercial agreements do, he argued. There will come a point where “passengers take matters into their own hands and say ‘Let the airlines sort this out, I’m going to find a hack.'”

CAG is already in talks with different interlining solution providers, according to Lim.

Johnny Thorsen, vice president – travel strategy & partnerships, American Express, added: “In the industry, innovation is happening without asking for permission.

“If you look at how Airbnb slowly but surely created an end-to-end (booking experience) for accommodation, and now they’ve just made their first hire in transportation… eventually they will invest in or find partners in aviation. Someone out there has a massive opportunity.”