TTG Asia
Asia/Singapore Wednesday, 22nd April 2026
Page 1272

Luxury Escapes hires new Asia head from BeMyGuest

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Luxury Escapes has appointed Graham Hills as the new head of Asia, based in its regional headquarters in Singapore to spearhead the company’s regional growth strategy and launch in new markets.

With almost two decades of industry experience, Hills was most recently chief commercial officer at BeMyGuest, one of Asia’s leading distributors of tours and activities. Prior to that, he spent six and a half years at travel meta search company Wego, with roles in Jakarta and Singapore. He also spent six years at Tourism Western Australia in the online marketing team in Perth, before moving to Singapore in late 2007.

Launched in Australia in October 2013, Luxury Escapes has launched dedicated sites in 13 countries in Asia, with Singapore and Hong Kong being its biggest markets. In 2018 Luxury Escapes’ parent company, Lux Group, acquired travel businesses, Bon Voyage and Scoopon Travel.

Centara launches lifestyle benefits programme

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Centara Hotels & Resorts is launching Centara Privilege Club, a new paid loyalty programme that offers exclusive privileges, discounts and experiences to Centara customers.

The technology-driven programme is a collaboration with Hospitality Marketing Concepts, allowing members to redeem digital e-certificates and receive targeted mobile push notifications about hotel promotions based on geo-location, preferences and purchasing behaviour.

Cru Champagne Bar at Red Sky, Centara Grand at CentralWorld, Bangkok

Members of Centara Privilege Club receive lifestyle benefits focused on F&B, accommodation, spa, a complimentary night’s stay, cash certificates and other member-only advantages.

The programme is distinct from and complementary to Centara’s free CentaraThe1 loyalty programme. Members can earn points for stays and on-property spend, which can then be redeemed for future stays and a variety of other benefits.

The CentaraThe1 programme currently has over three million members and members can actually use their earned points to purchase a Centara Privilege Club membership.

JNTO steps up courtship of New Zealand travellers

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Sunflower field in Niseko Hokkaido, Japan

JNTO (Japan National Tourism Organization) Sydney’s Office will extend its focus across the Tasman Sea to take on a more proactive role in enticing New Zealand travellers to Japan.

Kana Wakabayashi, executive director of JNTO Sydney Office, said in a statement: “New Zealand has always been a market we have wanted to expand into, especially since we have already participated in local cultural events together with the Japanese embassy and local consulates. Now that New Zealand has been identified as an emerging market, we hope we can make a bigger impact and actively reach potential travellers.”

Sunflower field in Niseko Hokkaido, Japan

Marketing activities planned for New Zealand over the coming year include B2B seminars, exhibiting at local B2C events and also B2C marketing.

New Zealand saw a record number of visitors to Japan in 2018, a total of 73,208 travellers visiting the country and a 12.8 per cent year-on-year increase from the previous year. JNTO plans to continue this positive momentum by more actively engaging and educating the market about travel opportunities in Japan.

JNTO Sydney Office currently has a marketing and media tender open for agencies interested in working with the office to market in New Zealand.

Aside from New Zealand, JNTO and Japan Tourism Agency will be conducting promotional activity in three new secondary markets: Mexico, Switzerland and the Netherlands.

Existing primary target markets are China, Korea, Taiwan, Hong Kong, Thailand, Singapore, Malaysia, Indonesia, the Philippines, Vietnam, India, Australia, the US, Canada, the UK, France, Germany, Russia, Italy and Spain.

New DOSMs named for Six Senses

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From left: Karren Morris and

Six Senses Hotels Resorts Spas has appointed Karen Morris as named regional director of sales and marketing for Australia and New Zealand.

Morris has been with Six Senses for almost three years, and was previously managing sales and marketing for Six Senses Fiji, in addition to handling the Australia and New Zealand market for all properties globally. Her new role will see her refocusing her efforts on full-time global sales.

Morris will continue to drive the high-level strategy for the Australia and New Zealand market while collaborating closely with all property directors of sales and marketing across the group’s portfolio.

From left: Karen Morris and Sabrina Ding

In China, Six Senses Qing Cheng Mountain has appointed Sabrina Ding as director of sales and marketing.

With more than 12 years of experience in hospitality industry, she brings extensive knowledge and international experience to this role.

Fresh out of school, Ding joined Shangri-La Hotel, Xi’an, as sales executive, before moving to Shangri-La’s Mactan Resort & Spa in the Philippines. She then joined Jumeirah Hotels and Resorts in Dubai as cluster sales manager.

Prior to joining the Six Senses group, Ding was associate director of sales at Jumeirah Dubai Commercial Cluster.

Trade welcomes Malaysia’s compulsory licensing for ride-hailing drivers

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Driver partners of ridehailing companies such as Grab will have to register for the Public Service Vehicle (PSV) licence by July 12

The Malaysian government’s move to make licensing compulsory for ride-hailing service drivers has been lauded by the travel trade, with industry players believing that tighter regulation will improve passenger safety and level the playing field for transport providers.

Under the new regulation introduced in July 2018, drivers with ride-hailing service providers are required to obtain a Public Service Vehicle (PSV) licence by July 12.

Driver partners of ride hailing companies such as Grab will have to register for the Public Service Vehicle (PSV) licence by July 12

S Jayakumar, vice president of land transportation at Malaysian Association of Tour & Travel Agents (MATTA), said: “The PSV licence will regulate drivers as licences will only be granted to those without criminal records and outstanding summonses. Currently, we don’t know the background of these e-hailing drivers.

“The government should also make it compulsory for e-hailing vehicle owners to obtain a commercial vehicle insurance as this will also cover passengers in the event of an accident and provide a level playing field for taxi companies and agents who provide transportation services.”

Jayakumar, who is also director at Dayangti Transport & Tours, said business was badly affected when e-hailing services were legalised in Malaysia. As a result, the company sold all five limousine cars previously used for transfers and to service corporate clients.

He shared: “They preferred to take e-hailing services because it was cheaper. We have to charge more because we pay (fixed) wages and travel allowances to our full-time drivers.”

Similarly, Adam Kamal, secretary-general at Malaysian Inbound Tourism Association, said: “Members report that demand for transfers and tour services especially in the Klang Valley had reduced substantially since e-hailing services were legalised.”

Adam, as well as World Avenues’ executive director Ally Bhoonee, did not believe the new regulation would have an impact on tourism as transport alternatives such as taxis were readily available in tourist destinations. He added: “The Klang Valley also has LRTs and MRTs as well as free shuttle buses.”

In the short term however, Adam believes any price increase – resulting from a ride-hailing supply deficit from drivers not meeting the deadline to be licensed – could be good news for tour and transport operators.

Families, repeat travellers wanted in Western Australia’s Swan Valley

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Wine and Art Off the Beaten Track

Keen to draw more repeat visitors as well as more family travellers from Singapore, a contingent of industry stakeholders – comprising government officials, tour operators and suppliers – from Swan Valley near Perth, Western Australia descended in Singapore last week for a media and industry outreach event.

Swan Valley Tourism Alliance’s spokesperson, John Rex, said: “We have so much to offer families in the valley, and we’ve got everything that Singaporeans want. (The reason we are here is because) we haven’t promoted ourselves strongly enough, and want to get our name out as a place to visit.”

For instance, families with younglings can visit the Swan Valley Cuddly Animal Farm, The House of Honey and Whistler’s Chocolate Co. Adults meanwhile, can imbibe cider from family-owned businesses like Funk Cidery, or taste complex muscats from John Kosovich Wines.

The B2B event in Singapore, dubbed Swan Valley Unearthed, was also timed to coincide with the release of five new tourist trails in the area: Fresh Seasonal Produce; Fine Wine; Wine and Art Off the Beaten Track; Kids in the Valley; and Bushtucker and Beyond. This is in addition to the Sweet Temptations, and Cider and Ale trails launched last year.

Rex further shared that Singaporean travellers have been steadily increasing over the years, and is the third highest feeder market for Swan Valley. He opined that this is because Singapore is only a five-hour flight away from Perth, with the Swan Valley located just 25 minutes from Perth’s city centre.

Co-owner of d’Vine Wine Tours, Breana Lawrie, agreed: “We saw the Swan Valley was a relatively untapped destination, in terms of what’s already out there, for example Margaret River. That is why we started the company six years ago, out of love for Swan Valley, and its wine of course.”

She shared with TTG Asia that from the Asian region, her top clients were mainly Singapore leisure tourists comprising a mix of couples and families.

“Perth has a lot of Singaporean students, and we want to capture their families. Rather than the students flying home, we want their friends and family to fly down to Perth instead,” noted David Lucas, mayor of the City of Swan.

“Repeat customers are very important, especially for the Singapore market. If we can get another 20 per cent (more Singaporean travellers) in the next 12 months, then we’ll be very happy,” he said.

On whether such regional destinations will be a hit with the Singaporean market, Clifford Neo, president & CEO, Dynasty Travel, opined: “Singaporeans are very well-travelled, and have already been to main cities. Nowadays, travel to regional destinations like Swan Valley will appeal to repeat travellers, and the more adventurous travellers.”

His view is supported by Scott Walker, Tourism Australia’s country manager for Singapore & Indonesia, who shared with TTG Asia: “A staggering 86 per cent of Singaporeans who visit Australia are repeat visitors. We’re now in the business of attracting repeat travellers from Singapore, (as compared to other markets in the region).”

Singaporean travellers to Western Australia in 2018 were up 20 per cent as compared to 2017, and are the second top Asian source market for the state. In addition, Singaporeans to Western Australia spent more than any other nationality, at A$50 (US$37) more per day per person.

Oyo expands into Japan’s hospitality sector through Softbank JV

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China's Didi Chuxing latest to back Oyo hotels up

On the heels of its recent partnership with Yahoo to enter into Japan’s home rental market, Oyo Hotels & Homes is now foraying into the country’s hospitality market through a joint venture with Tokyo-based SoftBank Corp and SoftBank Vision Fund to form Oyo Hotels Japan.

The new venture will be led by Prasun Choudhary as the operating partner, an Oyo founding member who is said to have successfully launched a number of global Oyo businesses.

The Indian company’s rapid expansion plans extend into Japan’s hotel market

Oyo Hotels Japan aims to harness its innovative business model and technology-led operational capabilities to offer convenient and comfortable accommodations to travellers and guests in Japan and create increased business opportunities for its partners, the company said in a statement.

Ken Miyauchi, president & CEO of SoftBank Corp said that Oyo Hotels Japan believes that the new venture will “provide brand-new hotel experience to travellers in Japan” through its dynamic pricing and reservation systems offerings, contributing to the elimination of labor shortages and flexible pricing.

“We are sure that Oyo Hotels Japan will contribute to the revitalisation of the travel market, including inbound tourism and regional revitalisation in Japan,” he commented.

Ritesh Agarwal, group CEO & founder, Oyo Hotels & Homes, said that the company sees “a huge opportunity” in Japan being one of the most popular tourist destinations in Asia.

“We are thrilled to now be able to offer OYO’s affordable, hassle-free and quality living experiences to guests across Japan – and to be empowering Japan’s independent hoteliers with the latest technology innovations like AI and machine learning powered hotel/ryokan management system, predictive analytics led pricing and revenue management and seamless operational expertise that helps them focus on customer experience and thereby generate increased, sustainable incomes,” he added.

Boeing accepts responsibility for fatal 737 Max crashes

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Boeing's CEO Dennis-Muilenburg

Boeing chairman, president and CEO Dennis Muilenburg has publicly apologised and extended his sympathies for the lives lost in the two recent air tragedies involving Boeing 737 Max 8 planes.

Earlier last month, Ethiopian Airlines Flight 302 from Addis Ababa to Nairobi crashed minutes after takeoff, killing all 157 people on board. This was the second air tragedy that involved a Boeing 737 Max 8 in the past six months, coming after the Lion Air crash with a plane of the same model in October 2018.

Muilenburg publicly admits faulty software, pledges safer return of future planes

Since then, China, Indonesia, Singapore, Malaysia, Oman, Ethiopia, Norway and the Netherlands are among the list of countries which have suspended Boeing 737 Max jet from their airspace.

Full details of the two accidents have yet to be issued by the relevant government authorities, but preliminary reports have identified the common problem on both flights was the Maneuvering Characteristics Augmentation System (MCAS), activated in response to erroneous angle of attack information.

Muilenburg has indicated that Boeing is taking a “comprehensive, disciplined approach”, and working closely with FAA and their customers to “finalise and implement a software update”.

This update, along with the additional training and extra educational materials that pilots have requested in the wake of these accidents, will eliminate the possibility of unintended MCAS activation and prevent an MCAS-related accident from ever happening again.

He added that the update is nearing completion, and certification and implementation will be done to the 737 MAX fleet worldwide in coming weeks.

Muilenburg ended the statement by stating that Boeing will “do everything possible to earn and re-earn that trust and confidence from our customers and the flying public in the weeks and months ahead”.

https://twitter.com/BoeingCEO/status/1113880952575549441

Lonely Planet finds Trill in turning images into bookings

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Betting on visual search and influencer content in travel, Lonely Planet has acquired Trill Travel, a AI-driven travel marketplace that analyses pictures and automatically creates links to booking sites, enabling users to book a hotel, experience or table at a restaurant with the touch of a picture.

The acquisition of Trill, according to Lonely Planet, will help in “bridging the gap between those wanderlusting and those on the road by streamlining the booking process through a powerful visual search mechanism”.

“We are looking at this acquisition from an asset perspective – we want to incorporate Trill’s tech and capabilities into our digital products and soon reimagine our Pathfinders programme,” said president and CEO, Luis Cabrera.

Following Lonely Planet’s recent purchase of ArrivalGuides, Trill marks the second acquisition the company has done since Cabrera joined the company in early February 2019.

“Trill is another example of how we strive to enable a seamless user journey and interaction between influencers posting content, consumers looking for adventure and our travel partners,” he added.

To attract and incentivise influencers, Lonely Planet will also adopt Trill’s revenue share model, which automatically pays out commissions for confirmed bookings tied to each individual post.

“This dual-sided marketplace helps travel brands drive direct bookings through organic social content, and acts as a monetisation platform for content creators,” said Cabrera.

Going forward, Trill’s founder & CEO, Eric Shepard will report directly to Cabrera, and is expected play a large role in Lonely Planet’s venture experiments, including integrating Trill’s technology and model into Lonely Planet’s digital properties, then focusing on finding further transformative adjacent spaces in travel.

Korean Air chief passes away

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On April 7, Korean Air’s chairman and CEO, Yang Ho Cho, died peacefully in a Los Angeles hospital at age 70.

He was a founder of the Skyteam international airline alliance and led the bid committee that brought the 2018 Winter Olympics to South Korea. He recently completed development of the Wilshire Grand complex in downtown Los Angeles, the tallest building west of the Mississippi.

Yang Ho Cho

He served on the board of governors of IATA; the board of trustees of his alma mater, University of Southern California; and has received honorary doctorate degrees from Embry Riddle Aeronautical University (Florida) and the Ukraine National Aviation University.

Under his guidance, Korean Air became a global powerhouse flying to 124 cities and 44 countries, emerging as America’s largest Asian airline with 15 North American gateways. He recently negotiated a joint venture with Atlanta-based Delta Air Lines, creating what’s said to be the industry’s most comprehensive transpacific network. The airlines are scheduled to launch a new non-stop route between Boston and Seoul on April 12.

Cho was in the airline industry all his life, with his father Choong-Hoon Cho having acquired and privatised Korean Air 50 years ago. The younger Cho was named the airline’s chairman and CEO in 1999 after serving as president and CEO four years earlier. Cho began working for Korean Air as a manager in the Americas Regional Headquarters in Los Angeles in 1974 after graduating from University of Southern California.

He has been recognised with accolades including Grand Officier’ in France’s Légion d’Honneur, Polaris in Mongolia and also the Mugunghwa Medal in Korea – all of which are the highest order of civil merit awarded in these countries.

Ho is survived by his wife, Myung-hee Lee, son Walter, daughters Heather and Emily, and five grandsons.