TTG Asia
Asia/Singapore Wednesday, 8th April 2026
Page 1219

Tourism Western Australia mounts biggest-ever charm offensive to lure Asians

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Western Australia’s tourism minister Paul Papalia with Dynasty Travel's Alicia Seah

Tourism Western Australia (TWA) has unveiled a A$12 million (US$8.4 million) international marketing offensive that will see the state intensify its promotional efforts in the region’s key markets over the next 13 months to nurture growing tourism traffic from Asia.

In Singapore, a new marketing campaign between Western Australia and travel agency Dynasty Travel, was unveiled yesterday. The Singapore campaign will see the interior of four carriages on the North East Mass Rapid Transit (MRT) train line, as well as Serangoon MRT station, covered in high-impact images – such as Rottnest’s quokkas – depicting Western Australia locations.

TWA also signed a three-year global cooperative marketing agreement with Singapore Airlines (SIA) yesterday afternoon to jointly promote travel to Western Australia in 10 key international markets such as India, China, Hong Kong, Malaysia, Japan, Indonesia and Singapore.

The A$5 million agreement, jointly funded by TWA and SIA, will include advertising promotional airfares and travel packages to Western Australia through digital, print and TV channels.

Western Australia’s tourism minister Paul Papalia said at a press conference yesterday that this latest effort was the “biggest international marketing push in the state’s history”, as growing the tourism sector is part of the plan to “boost the economy, create jobs and develop business opportunities”.

He added: “One in four Singaporeans who travel to Australia go to Western Australia. I’d like to see that grow. We already have 10,000 Singaporeans visiting Western Australia annually, but I do believe there’s an opportunity to grow that significantly.”

Papalia further shared that the immediate target is to achieve more than 11,000 Singaporean visitors by next year with this latest push, with the eventual aim that one day Singaporean visitors will hit 15,000 annually – equivalent to the number of visitors from the UK, Western Australia’s top inbound market.

Moreover, Singaporeans have also been revealed as the state’s second biggest spending tourists, recently jumping to the second position behind China at A$265 million in the 12 months to March 2019, a year-on-year increase of 21.6 per cent.

As such, Western Australia has developed new products that Papalia believes Singaporeans would appreciate. For instance, the Dolphin Discovery Centre in Bunbury, a glamping eco-resort on Rottnest Island, and an A$800 million redevelopment of the Museum of Western Australia (opening in 2020) are some of the state’s newest offerings.

“There are a lot of regional destinations in Western Australia that people don’t know about, such as Esperence with its Pink Lake and the (historic city of) Albany. You can actually drive to these locations, and Singaporeans are very comfortable with driving around,” he mused.

The state government is also working to increase visitors from elsewhere in the region, with the Western Australia delegation travelling to Malaysia today (Tuesday) to meet with key partners and travel agents. The number of Malaysians visiting Western Australia currently stands at 11,000.

In addition, Western Australia will be unveiling its first Muslim visitor guide in Bahasa Melayu specifically for the Malaysian market, created with the help of a local influencer. Aside from attractions and itineraries, the guide offers information on prayer spots, mosques and halal cuisine.

When asked about other Muslim markets from the region such as Indonesia, Papalia lamented that while the market is in the top 10 and they would like to “of course” grow it, but costly visas for Indonesians to Australia is hampering the market’s upward trajectory.

Amadeus hails complete view of traveller through application on Salesforce

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Amadeus will have a new app on Salesforce AppExchange

Amadeus has announced a travel application on the cloud marketplace Salesforce AppExchange, allowing airlines to connect with their customers, partners and employees in new ways.

The application will integrate and extend the capabilities of both Salesforce and Amadeus platforms, enabling airlines to maximise their combined value by sharing insights and data in order to have a more complete view of the traveller.

Amadeus will have a new app on Salesforce AppExchange

With a clear view of cross-channel customer interactions, airlines will be able to personalise the traveller experience from end to end.

Additionally, by having better customer insights, with deeper collaboration and automation capabilities, the applications will empower airline agents to focus optimising service to their customers.

For example, the AppExchange application enables airlines to provide personalised recovery from delays and cancellations.

It can also empower the agent to evaluate the passengers’ situations, allowing fast rebooking and a differentiated service.

Sebastian Cavanagh, head of airlines business strategy, Amadeus, said: “Until now, airlines have had to carry out bespoke integrations between our solutions. With this integration airlines can now extract the value of Amadeus’ IT solutions and the Salesforce Platform, bringing new opportunities, cost savings and improved customer service.”

Taimur Khan, general manager, vice president travel, transportation, and hospitality, Salesforce, added: “The future of travel loyalty is based on the customer experience and ability to anticipate needs while providing quality interactions. We are excited to see Amadeus innovate with Salesforce by enabling airline employees – from gate and contact center agents to flight attendants – to serve airline customers with relevance, context and consistency across channels.”

Crystal Cruises commemorates 30th year with anniversary sailings

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Alaska, Hubbard Glacier
Alaska, Hubbard Glacier

Crystal Cruises is marking its 30th anniversary in 2020 with a year-long celebration which includes savings on sailings, special events and commemorative gifts onboard.

The 30th Anniversary Collection features global sailings ranging from seven to 16 nights throughout 2020, across its four brands, including:

• Crystal Cruises, 20 voyages: Mexican Riviera, Asia, Mediterranean, Northern Europe, New England & Canada, Middle East & India, and the Caribbean;
• Crystal River Cruises, 5 voyages: Rhine and Danube rivers;
• Crystal Yacht Cruises, 4 voyages: Seychelles, Adriatic, Mediterranean and Arabian Peninsula;
• Crystal Expedition Cruises, 1 voyage: South Pacific.

All guests booked on selected sailings will enjoy events celebrating this milestone and receive gifts such as Crystal’s 30th Anniversary Cookbook featuring specialities from Crystal’s menus; a commemorative 30th Anniversary pin; a wine stopper; and personalised luggage tags as part of the festivities.

Meanwhile, Crystal Society members will receive double their regular savings, now totalling five per cent, while new-to-Crystal guests will enjoy two per cent savings on the select voyages. These savings are in addition to two-for-one fares and Crystal’s Book Now Savings, which rewards travellers who book early with up to US$5,000 per suite.

Crystal Cruises first launched on July 24, 1990, when Crystal Harmony sailed from San Francisco on a 12-day voyage to Alaska.

Ride-hailing app for Chinese outbound travellers bags US$50 million

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Chinese-speaking individuals as driver-Guide (Huang Bao Che) takes on Chinese-speaking driver partners and tour guides overseas

China’s Guide (Huang Bao Che in Chinese), a ride-hailing app designed for Chinese travellers abroad, has raised US$50 million in its Series C+ round led by Shenzhen Capital Group, 36Kr reported.

Guide works like a typical ride-hailing app, but with an added function of helping Chinese travellers arrange for private transportation in locations where there may be a language barrier.

Chinese-speaking individuals as driver-Guide (Huang Bao Che) takes on Chinese-speaking driver partners and tour guides overseas

The Beijing-headquartered company takes on Chinese-speaking driver-partners and tour guides to facilitate communication with clients.

Launched in December 2014, Guide claims it has served 10 million travellers with its 100,000 driver-partners in over 1,800 cities across 90 countries.

Guide is going up against Chinese ride-hailing giant Didi Chuxing, which is also operating outside China to serve the country’s outbound travellers. Didi Chuxing has formed a joint venture with Softbank Corp to offer its services in five cities in Japan, targeting not only Chinese travellers but also local Japanese residents. The app produced through this joint venture includes real-time Chinese-Japanese text message translation and 24/7 Chinese-language customer support.

Vista Global rolls out digital marketplace for on-demand private aviation

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Global 6000 (9H-VJA) aircraft by VistaJet

Vista Global has created a centralised digital marketplace for private aviation, as the Dubai-based business flight services company looks to better capture the US$11 billion on-demand business aviation market and new demand from first- and business-class passengers who are levelling up in their consumption.

XO, powered by JetSmarter technology, combines the operational and customer-centric expertise of XOJET with the speed and convenience of technology originally developed by JetSmarter.

The new brand is expected to provide elevated services for on-demand private jet travel. Whereas in the past, business aviation customers had no centralised platform, they will now be able to access on-demand flights through the XO app or online.

Global 6000 (9H-VJA) aircraft by VistaJet

As demand moves towards digital solutions, customers will be able to:
· Choose the best membership option to serve their travel needs – from occasional flyers to those traveling more regularly;
· Request a flight through XO’s advanced private aviation platform, providing on-demand charter access to over 1,500 private jets globally, covering the full spectrum of cabin classes;
· Book a seat on existing shared flights around the world;
· Enjoy the service of a dedicated Aviation Advisor

Existing XOJET and JetSmarter Members will have access to Vista Global’s worldwide operations and the option to switch to enhanced membership benefits, including additional rewards for loyal customers.

Vista Global’s founder and chairman, Thomas Flohr, said: “In the first month after closing our acquisition of JetSmarter for its innovative technology, we have worked relentlessly to establish a new company, a new brand and new products to fulfill our vision to serve every customer in the business aviation market.

“XO, powered by JetSmarter technology, is well equipped to address the US$11 billion per year global market of on-demand business aviation, as well as the new market of customers moving up from First and Business class. We are ready to go live and introduce our suite of XO solutions to the market.”

Vista Global was founded in 2018 as a provider of asset-light solutions in private aviation. In 2018 alone, Vista Global arranged for 115,000 passengers to fly on over 70,000 flights on a fleet of 116 owned aircraft and its partners’ network. Vista Global aircraft will also be available on the XO platform, with the global fleet operated by VistaJet and the US fleet by its partner operators, including XOJET Aviation, allowing the group to maximise utilisation and provide higher value to customers compared to traditional full and fractional ownership costs.

Eastin Grand resort to add over 4,000 units to Vietnam’s Vung Tau

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Artist impression of the new project in Vung Tau
Artist impression of the new Eastin property in Vung Tau opening by 2022

Eastin Grand Resort Vung Tau Vietnam is set to open with 192 villas and 4,000 resort units by 2022.

Absolute Hotel Services Group has signed a management agreement with Allgreen Vuong Thanh Trung Company to open the property, which will feature facilities including restaurants, a beach club, tennis courts, swimming pools, pool village, events space, kid’s entertainment areas and a club house.

The five-star resort project is located on Vung Tau beach, a 15-minute car ride to the Vung Tau city centre in southern Vietnam and 45 minutes from the Long Thanh International Airport (opening in 2025) which will serve as Ho Chi Minh City’s gateway airport.

Smartvel appoints CCO in its push for global expansion

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Destination content technology provider Smartvel has appointed Jacqueline Ulrich as chief commercial officer (CCO).

In her new CCO role, Ulrich will lead the business development strategy, with the objective of expanding the travel tech start-up globally into new territories across international markets.

Ulrich has more than 20 years of experience in business development and sales areas, and her career has always been linked to the travel technology and hospitality sectors.

The Swede previously held senior positions in Amadeus, based in Madrid and Miami, and was senior vice president of business development EMEA in the multinational global travel technology provider Accelya.

Joseph Karam rejoins Amari Bangkok as GM

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Onyx Hospitality Group has appointed Joseph Karam as general manager of Amari Watergate Bangkok.

The hospitality veteran rejoins the property, where he was previously the hotel manager from 2015 to 2017.

In total, Karam holds over two decades of experience, having honed his skills at hotels and resorts across Thailand and the Middle East. Prior to rejoining Amari, Karam held a managerial role at the InterContinental Hotel & Crowne Plaza Dubai.

Ainu-centric tourism takes off in Japan as indigenous people gain legal recognition

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The travel trade in Hokkaido is ramping up efforts to develop Ainu-focused tourism, following the enactment of a Japanese law in April that recognises the Ainu as indigenous people.

National and local governments are now required to promote activities such as tourism to correct social-economic disparities of the Ainu, who have lived for centuries on Japan’s northernmost main island.

Kamuy Lumina is an outdoor multimedia night experience inspired by an Ainu legend

Among those developing new facilities and entertainment offerings is Akan Adventure Tourism. On July 5, it will open Kamuy Lumina, an outdoor multimedia night experience inspired by an Ainu legend, in Akan, an area home to Hokkaido’s largest Ainu settlement. Created by Canada-based multimedia entertainment company, Moment Factory, the show will use technology to transform woodland by displaying nature and Ainu culture in light and sound.

According to Lumina producer Jamie Tobin, Kamuy Lumina is “the first Lumina walk to be produced with any first national people anywhere in the world and the first in a national park”.

“We’re striving to make the Akan area a mecca for adventure and spiritual tourism, working with Ainu people so tourists can come and have a deep connection with the Ainu people,” Shinichi Yamashita, senior executive director of Akan Adventure Tourism, told TTG Asia.

Lake Akan’s 300-seat theatre Ikor, meanwhile, has launched a series of new performances to give audiences a window on Ainu culture, including Lost Kamuy, Ainu Ancient Ceremonial Dance and Iomante Fire Festival.

The Japanese government has recognised the Ainu people of Hokkaido as an indigenous people

Among those interested in the new attractions are school, college and business groups attracted by “the Ainu philosophy of living in harmony with nature and lessons about preserving culture and the environment,” Yamashita added.

The products are expected to boost rising interest in eastern Hokkaido among international visitors as a result of national government initiatives. Akan Mashu National Park is one of only eight national parks selected for promotion to overseas tourists and Kushiro, in Akan, is one of only three model cities chosen to entice overseas tourists to off-the-beaten track areas.

Further development in Hokkaido is also slated, including the opening of a national Ainu museum and park in Shiraoi, near Sapporo, in April 2020.

Lego parent and Blackstone snap up Merlin in US$6.3 billion deal

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Legoland Billund, the original Legoland park, opened in 1968 in Billund, Denmark

A consortium including Lego owner Kirkbi, US private equity group Blackstone and Canadian pension fund CPPIB agreed last Friday to buy Britain’s Merlin Entertainments for US$6.3 billion including debt, reported AFP.

The offer will be made by a newly incorporated company which has been formed on behalf of the members of the consortium, with each of Kirkbi and the Blackstone/CPPIB group owning 50 per cent upon completion.

Legoland Billund, the original Legoland park, opened in 1968 in Billund, Denmark

Kirkbi, the majority owner in Danish toymaker Lego, already owns almost 30 per cent of Merlin following the sale of Legoland Parks to the latter in 2005, as part of a financial restructuring.

Kirkbi’s chief executive Soren Thorup Sorensen added that the acquisition would enable Legoland and the other activities in Merlin to “reach their full potential, which we believe is best pursued under private ownership”.

“With a shared understanding of the business and its culture, we believe that this group of investors has the unique collective resources necessary to equip Merlin, including the Legoland Parks and Legoland Discovery Centres, for their next phase of growth,” he added.

Joe Baratta, global head of private equity, Blackstone, said that the consortium is “prepared to commit the substantial resources required to support the long-term objectives of Merlin, which will require significant investment to ensure its long-term success”.

Founded in 1999, Merlin also owns other major attractions and parks including Madame Tussaud’s wax museums, Peppa Pig World of Play, and the Coca-Cola London Eye. The British company reported sales of £1.7 billion in 2018, when it welcomed a total of 67 million visitors to its tourist attractions around the globe.