TTG Asia
Asia/Singapore Thursday, 29th January 2026
Page 1191

Local sojourns

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Recent relaxation of laws governing conversion properties has prompted a spate of small hotel openings in Thailand, among which are residences and heritage buildings.

The concept of boutique hotel appeared in Thailand for the first time 30 years ago, when Thais returning from their education overseas began turning their own properties into tourist accommodation.

Baan Noppawong Hotel

It is estimated that hundreds of new operators are have in recent years entered the market, with many more scheduled to open their doors in 2020.

Major factors driving the growth include the relaxation of a hotel law that will allow old building owners to repurpose their properties into tourist accommodation and more easily obtain the necessary licences.

Despite many Thai destinations already grappling with an oversupply, new boutique players believe they can survive in the market with their relevant, innovative and differentiated offers.

Montara Hospitality Group – which operates a luxury hotel in Phuket named Trisra, Phraya Palazzo riverside boutique hotel in Bangkok and a museum in Lampang province – this year transformed an old movie theatre in Bangkok’s Bangrak district into Prince Theatre Heritage Stay.

CEO Kittisak Pattamasaevi shared that the hotel offers a sense of heritage and place in a neighbourhood that once formed part of a commercial district in the Bangkok old town.

Down the line, the group intends to tap into its expertise to focus more on F&B and intimate private events.

Another example of a repurposed hotel is Bangkok Publishing Residence, a museum-slash-hotel which opened its doors two years ago in a shophouse that used to house the publisher behind the long-gone Bangkok Magazine.

With only eight rooms, priced between 5,800 (US$181) and 7,800 baht, the hotel sees good demand despite not accepting walk-in guests. Guests mostly hail from the US, Europe, China and Taiwan.

General manager Panida Tosnaitada said: “Our family never ran a hotel before, but we are confident (of achieving success) if we can serve and understand client’s needs.”

Changes in consumer preferences is also boding well for business. Panida observered that more tourists are choosing not to stay in big hotels, instead preferring to experience more authentic local hospitality and culture.

Staporn Sirisinha, founder of Serene Bangkok Bed and Breakfast, agreed. “There are so many big hotels in the market, but not all meet the taste of tourists. Today’s travellers are seeking experiences, (not just in their tour itineraries), but also when it comes to accommodation,” Staporn said.

His four-room hotel also offers spa treatment. He sees half of business coming from domestic guests and the other half from international travellers.

Kantasom Noppawong Na Ayudhaya, started operating a hotel within an 80-year colonial-style house in Bangkok’s old town six years ago. He is the third generation occupant of the home, but the first to run a hotel business.

At Baan Noppawong Hotel in old Bangkok, whose room rates vary between 2,000 and 2,500 baht, some 80 per cent of guests hail from the US and Europe.

In Bangkok’s Huaykwang district, another creative hotel named MeStyle Garage launched in 2018. All 75 rooms are decorated with car parts and accessories while classic cars, engines and motorbikes are displayed in public areas.

Beyond Bangkok, small hotels and poshtels have also gained popularity in other tourist cities. An example is Nhapha Khao Yai Resort in Nakhon Ratchasima province.

Managing director of the resort developer, Kawit Koudomvit, said all 10 villas are built on an old mining cliff. Each unit is priced over 8,000 baht including meals – higher than most room rates in Bangkok, Chiang Mai, Pattaya and Hua Hin.

The domestic market makes up 70 per cent of business, with the remaining guests hailing from Singapore and Malaysia.

M’sian agents going after outdoorsy Middle Eastern millennials this peak season

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Sunrise over Kuala Tahan jetty, a gateway to Taman Negara

With Middle Eastern arrivals to Malaysia expected to grow on the back of improved air connectivity, inbound agents TTG Asia spoke with the start of the Middle East travel peak are promoting more nature based and adventure products to cater for the rising millennial segments.

Adam Kamal, general manager, Tour East Malaysia, said: “We are promoting tours with more physical activities for FIT millennial segments such as jet skiing in Langkawi and ATV tours in Selangor, Kuala Lumpur and Langkawi.

Sunrise over Kuala Tahan jetty, a gateway to Taman Negara

“The millennial market is a growing segment and they tend to be more adventure based. The family segment which still makes up a majority enjoy traditional activities such as shopping, sightseeing and theme parks.”

At Luxury Tours Malaysia, director, Arokia Das has been seeing growing interest for green destinations such as Taman Negara National Park and Cameron Highlands. “Millennials and repeat visitors are looking for new experiences, which can be found in these off-the-beaten-path destinations.”

Middle Easterners also have a taste for island holidays, according to Saini Vermeulen, executive director, Within Earth Holidays. “As the Maldives is popular with the Middle East market, we are also trying to push the islands and resorts off Terengganu, particularly The Taaras Beach & Spa Resort for young families and honeymooners,” he shared.

Still, he acknowledged that “it will take time to push new destinations including Desaru Coast”. The company is planning to organise fam trips for its partners from the Middle East, especially Saudi Arabia, UAE and Qatar after September.

Overall, the Malaysian inbound trade is optimistic that arrivals from the Middle East market will strengthen further on the back of improved air connectivity.

Air Arabia will commence daily direct flights between Sharjah and Kuala Lumpur on July 1, while Qatar Airways will extend existing Doha-Penang services to Langkawi to four times weekly from October 15. Currently there are 525 flights weekly from the Middle East to Malaysia.

In Malaysia, the top five highest spending visitor markets are all from the Middle East, namely Saudi Arabia, the UAE, Oman, Iran and Kuwait.

Hyatt aims at upper-midscale gap with new Chinese-centric brand

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UrCove will cater to the upper-midscale segment of frequent business travellers

Hyatt and BTG Homeinns Hotels Group, which entered into a strategic joint venture in February, have unveiled a new hospitality brand targeting China’s growing but underserved upper-midscale segment.

Developed as an entirely homegrown brand, UrCove (pronounced as “your cove”) will be built specifically to meet Chinese travellers’ preferences. According to both partners, the brand is also envisioned to cater to China’s swelling ranks of ‘road warriors’, as business travellers in the country currently sees limited opportunities to experience comfortable travel especially at the upper-midscale segment.

UrCove will cater to the upper-midscale segment of frequent business travellers

“Given China’s growing economic importance and the phenomenal growth of its middle-class segment, the UrCove brand strengthens our representation in the underserved upper-midscale segment, and we believe that this locally developed brand will advance our commitment to this important market,” said Stephen Ho, president of Greater China, global operations, Hyatt.

“We are one step closer to fulfilling our commitment to elevate the business travel experience of the growing upper-midscale segment,” said David Sun, general manager of BTG Homeinns Hotels Group, chairman & CEO of Homeinns Hotel Group.

UrCove hotels will be located in highly accessible locations in gateway cities, offering functional business space, practical amenities and extensive F&B options. The first two UrCove hotels are expected to open in Shanghai and Beijing by late 2020.

Pet travel startup wants to improve flying experience for furry friends

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CarePod's founder Jenny Pan and her dog Fudge

With airlines tightening their pet travel policy in cabin in light of recent incidents, a Singapore-founded startup supported by Amadeus could be the help that carriers need to provide assurance to passengers flying their furry friends in cargo.

While the growth in pet travel has brought its share of trouble for airlines, it is also translating to big opportunities for carriers that can keep pets, their owners and other passengers happy.

CarePod’s founder Jenny Pan and her dog Fudge

“During the last US recession, the (over US$50 billion) pet industry was one of the rare few that was recession proof and continued to grow organically,” shared Jenny Pan, founder and CEO of CarePod.

“WTTC reports travel and tourism as an US$$8.8 trillion dollar industry. The report does not provide figures contributed from pet travel or related services, but the opportunities in pet travel naturally correspond to those in travel. It’s not like pets take holidays on their own.”

Such potentials have not been lost on one of the world’s leading air travel distributors and technology providers. In October 2017, Amadeus started supporting CarePod through its startup incubator, Amadeus Next.

This drastically changed the course of the startup’s journey. Matt James, senior manager, corporate strategy & business development at Amadeus, said: “Feedback from our in-house experts and airline customers during the incubation period has been crucial in refining CarePod’s business model.

“Initially the startup was focused on a B2C model. However, through iterations with different stakeholders in the industry, CarePod pivoted to a B2B2C approach instead.”

Input from Amadeus Next and the community were also key in developing the technology and features for the pods, which are now available globally, James said.

Today, CarePod provides German-engineered, IATA-compliant smart pods that help protect “pet shipment”, while allowing pet owners to monitor and track their in-transit animals in real time.

Amadeus Web Services has helped improve tracking capabilities by integrating flight and Passenger Name Record information into CarePod’s product.

For Pan, one of the biggest takeaways from the incubation period was access to industry connections through Amadeus’ network of partner airlines.

“Airlines are extremely large organisations with complex structures and it is difficult to find the right department even for people within the industry, let alone a startup from the pet travel industry,” Pan said.

“You will need to knock on a lot of doors before connecting with the right contacts. You have to make sure you are passionate about what you do, because 99.9 per cent of the time it might not lead anywhere. And on the flip side, when you are finally introduced to the right people, make sure you are ready to go!”

Go it did. Last year, CarePod landed its first airline partner, Delta Airlines, which recently tweaked its pet travel policy. The startup is now scaling to meet the demands of other customers around the world.

While pet travel trends are most stark in North America, Pan said these are already rippling out to Asia-Pacific, Europe and Latin America.

Pan believes CarePod will help airlines “carve out a differentiated growth strategy that will see them through the tough times ahead”, attributing this to how recession proof the pet industry has proven to be.

“For airlines, a higher level of pet service and care will elevate the industry’s safety and standard of pet travel, allowing for increased passenger booking, stronger profitability and yield and true loyalty for years to come.”

Sarawak opens trade and tourism office in Singapore

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Sarawak

The Sarawak State Government yesterday soft opened a trade and tourism office in Singapore’s CBD.

The office on Robinson Road will serve as a promotion office for the destination, providing a one-stop centre for visitors to obtain information on Sarawak’s products and tourism packages.

Sarawak has opened trade and tourism office in Singapore, leveraging on the republic’s strategic position as a global trade hub

Singapore was chosen for its status as a regional hub for global trade.

Mary Wan Mering, director, corporate relations at Sarawak Tourism Board, said: “The setting up of the office will allow for further collaborations and partnerships with the travel trade. For instance, we plan to collaborate with National Association of Travel Agents Singapore (NATAS) to organise fam trips for travel agents as well as business networking events in Singapore.”

Welcoming the launch of the new office, Uzaidi Udanis, president, Malaysian Inbound Tourism Association, shared: “We congratulate the state government for this strategic move that will allow more focused marketing efforts on Sarawak’s products and tourism packages for Singaporeans and existing tourists in Singapore who plan to extend their stay in Sarawak.

He also suggested that the state can utilise its new hub to promote business tourism in Sarawak to international companies that have branch and representative offices in Singapore.

Last year, arrivals from Singapore totalled 43,734, up from 42,177 in 2017. Despite Malaysia seeing a 14.7 per cent decline in arrivals to 10.6 million, the number of Singaporeans visiting Sarawak grew.

RateGain buys hotel social media company

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RateGain acquires BCV, creates guest experience cloud platform

RateGain has acquired BCV, a hospitality-focused social media solutions provider.

BCV will now offer a comprehensive Guest Experience Cloud platform with proprietary digital products designed to increase direct sales, provide guest interactions and mitigate negative experiences.

RateGain acquires BCV, creates guest experience cloud platform

RateGain expects the acquisition to help unlock revenue opportunities across hotel chains, airlines, car rentals, OTAs, cruise lines, package providers, TMCs and vacation rentals.

The Guest Experience Cloud platform combines BCV’s social media listening, analytics, creative and engagement capabilities with RateGain’s AI-driven cognitive revenue management and smart distribution solutions.

Commenting on the acquisition Bhanu Chopra, founder & CEO, RateGain, said: “RateGain and BCV will replace the traditional waterfall methodology of data collection, analysis and action with a more agile model that would bring revenue management, sales and marketing together.”

He added that breaking down the traditional silos could help generate visibility and control to influence the guest journey and help generate measurable booking and Net RevPAR.

Benji Greenberg, co-founder and CEO, BCV, said: “This deal will also increase our ability to bring ‘deep learning’ powered applications for the travel and hospitality industry in the near future.”

Greenberg shared that the new integrated platform will give over 125,000 hotel properties access to millions of “proprietary social profiles to serve the right message, to the right guest, on the right channel”, elevating the brand experience for guests across the travel journey.

“We will now have access to far more rate intelligence to ensure we’re hitting the right person across the right platform while increasing guest lifetime value for hotels, he added.

Air New Zealand CEO resigns

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Air New Zealand’s CEO Christopher Luxon announced his resignation earlier this week after seven years in the post, and will step down on September 25.

Chairman Tony Carter said that the board has commenced an international search for a successor, while assuring that Luxon will advise and support his successor even after his departure.

Christopher Luxon

Luxon expressed that he will miss leading the company, which he describes as the aviation equivalent of 12,500 All Blacks.

“I have absolutely loved the responsibility and experience of leading this company over the last seven years. It has been intellectually challenging, people centred and an absolute privilege… However, I do feel it is the right time for a new leader to take over and preserve and enhance the good things from our past, but also to put their own stamp on the organisation bringing their own personality and emphasis to the role as I did.”

New hotels: Raffles Shenzhen, Quay Perth Hotel and more

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Raffles Shenzhen, China
Accor’s Raffles hotel brand has opened its latest property in Greater China. Raffles Shenzhen is situated in One Shenzhen Bay, a 72-storey high building in the CBD, where guests are welcomed through the 34th floor Sky Lobby with views of Shenzhen Bay. Views also extend to the 168 guestrooms and suites above.

Amenities on-site include six restaurants and bars, and 3,000m2 of event space including a pillarless grand ballroom supported by eight multifunction halls. There are recreational facilities as well, such as the Raffles Spa, fitness centre, and an indoor swimming pool area that includes a Jacuzzi, vitality pool and sauna.

Quay Perth Hotel, Australia
Singapore-based Louis T Collection has officially opened the doors to its 80-room Quay Perth Hotel on Elizabeth Quay. Rooms range in size from 17m2 to 41m2, and are furnished with a smart TV, small fridge and in-room safes. There are two F&B options on-site: the HQ Bar & Kitchen, an open-air rooftop bar on the 10th floor with a modern Chinese menu; and the all-day sidewalk eatery, Community at Quay.

There is also a 24/7 co-working space on level nine, furnished with a long communal workstation, chairs and lounges. Within this space are two meeting rooms which can accommodate five people each, a kitchenette, as well as private phone booths, and business services such as printing and scanning.

Hotel Oriental Express Tokyo, Kamata, Japan
The newly-opened six-storey hotel in Japan’s capital city stands a five-minute walk from the east exit of Keikyu Kamata Station. It offers a restaurant, as well as 158 rooms across five categories, where all living spaces come equipped with modern Bluetooth speakers and Apple TV. As the hotel was conceived to evoke the spirit of Kamata’s traditional family-owned workshops, its interior has been decked out with manufacturing machines and industrial goods, as well as products made with processing techniques by the local workshops.

Days Hotel & Suites by Wyndham Hamilton, New Zealand
Days Inn by Wyndham has made its debut in New Zealand with its latest opening in the heart of Auckland’s CBD. The hotel is set within a 19th -century building on the corner of Hamilton’s Collingwood and Victoria streets, and features 69 keys spanning studios to two-bedroom suites with balconies. Other amenities on-site include private meeting facilities, a lounge, guest laundry facilities and parking.

InterContinental Jakarta Pondok Indah

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Location
The hotel is located in Pondok Indah, south Jakarta, where upmarket residences, international schools, reputable hospitals and entertainment facilities call home.

South Jakarta has increasingly becoming a popular location for companies to open their businesses, but only a few upmarket hotels are currently operating in the area.

The hotel itself is strategically integrated within a high-end commercial complex where the well-known Pondok Indah Mall, an office tower, a water park and a 18-hole golf course are interconnected.

Room
My Club InterContinental room on the 23rd floor offered a clear view of the surrounding area through the full-length windows. The colour scheme and the elegant interiors combine to make the 47m2 room feel even more spacious than it already is.

The room is equipped with a large screen IP TV and mobile platform access to a range of personal experiences, such as the sound bar.

The bathroom is not only large but also has features expected of a luxury property, such as separate bathtub, shower and toilet.

F&B
The all-day dining Sugar & Spice is located on the Level 1, serving buffet breakfast, lunch and dinner with cuisines from across the five continents. A teppanyaki ‘speakeasy’ bar will come soon be added.

The Indonesian selection offered authentic tastes and for spice lovers, the chefs are not shy about playing things up with the variety of sambal chilli sauces. (A word of caution: the chilli is really hot.)

The Indian food is sumptuous and the papadam is so light and crunchy, not to mention the creamy home-cured salmon.

I had a taste of the chef’s new menu item of the BLT soup (bakso meatball, lidah ox tongue, tunjang tendon), which was still in its test kitchen. The soup was surprisingly light and fragrant, while the ox tongue was tender and the tendon melted in my mouth. This dish, in my opinion, should be included in the menu.

I checked on the breakfast spread at the restaurant and found such a tempting selection that I chose to dine at the Executive Lounge, just so that I could rein in my appetite by tucking into the fresh and healthy options – and equally delicious food.

The Lounge at the lobby level is a great spot to connect with friends or business partners. Trolleys feature a variety of single-origin coffee and tea throughout the day as well as gin in the evening, plus a selection of canapés. DJs and live bands will perform on Wednesdays to Fridays, but the sound system is set in such a way that patrons could easily talk over drinks and music.

The Lounge also serves daily afternoon tea and on weekends, offers a buffet of light meals like sate, dim sum, samosa and mini chocolate fondue.

Two additional F&B facilities, The Aqua Lounge by the pool and a rooftop dining venue, are coming soon.

Facilities
The most outstanding facility is the meeting and banquet facilities. Not only does the hotel have a huge ballroom with an 11m-high ceiling that can host up to 3,500 people and multiple breakouts, it also has a dedicated wedding lounge, and wedding gallery displaying wedding elements as well as bridal changing rooms. A Chef Table, a dedicated food-tasting room is available for planners of big events, with direct access to the banquet kitchen.

Other facilities include the Inaria Spa with Jacuzzi, steam and sauna, fitness centre and swimming pool. The Planet Trekkers, the signature children’s facilities include swimming pool and playground on Level 8, and an indoor play area near Sugar and Spice.

Service
The hotel soft-opened last December but it has been keeping a low profile in the past months to overcome any glitches a new hotel might have. And based on my stay, this strategy worked out fine. The services are top notch: smooth check-in and out, quick response to enquiries, requirement and orders.

Verdict
A business hotel boasting luxury comfort, surrounded by playgrounds for children and adults.

No. of rooms 311
Rates from US$149
Contact details
Tel: (62) 21 3950 7355
Email: rsvn.intercontinentaljakartapondokindah@ihg.com

Mandarin Oriental, Macau welcomes new GM

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Christian Dolenc has been named general manager of Mandarin Oriental, Macau, following his most recent role as hotel manager of The Landmark Mandarin Oriental, Hong Kong.

A native German national, Dolenc’s hospitality career began after receiving his diploma in hotel and catering business in 2001, as he underwent a range of placements in the UK, Switzerland and Germany.

Dolenc was appointed assistant front office manager at The Peninsula, Hong Kong in 2008 and in 2010, joined Mandarin Oriental, Hong Kong as front office manager. In 2012, he transferred to Mandarin Oriental, Jakarta to take on the role of director of rooms before relocating back to Hong Kong as hotel manager of The Excelsior, Hong Kong in 2016.