TTG Asia
Asia/Singapore Thursday, 29th January 2026
Page 1184

Hilton to plant DoubleTree brand in Malaysia’s Damai Laut

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Hilton's Guy Philips (second from left) and OSK's Ong Ju Yan (second from right) at the signing

Hilton will introduce its DoubleTree by Hilton brand in Damai Laut, Malaysia, through a conversion of the existing Swiss-Garden Beach Resort Damai Laut.

Set to open in 2020, the 291-room DoubleTree by Hilton Damai Laut Resort will be the first internationally-branded resort managed by Hilton in Damai Laut, offering views of the Strait of Malacca and Pangkor Island.

Hilton’s Guy Philips (second from left) and OSK’s Ong Ju Yan (second from right) at the signing

Located within 172ha of lush greenery, DoubleTree by Hilton Damai Laut Resort will offer five dining outlets including an all-day dining restaurant, a specialty restaurant and a beach restaurant. The property also boasts a mini water park, an 18-hole golf course with direct access to the beachfront, plus meetings and events facilities including a 1,860m2 event space and an 885m2 ballroom.

Shawn McAteer, senior vice president and global head, DoubleTree by Hilton, sees “huge potential” for Damai Laut “to be the next resort destination of choice for domestic travellers”, as the coastal town boasts rich historical heritage and is one of the key gateways to the surrounding islands including Pangkor Island and Marina Island.

In Malaysia, Hilton currently operates 11 properties across three key brands – Hilton Hotels & Resorts, DoubleTree by Hilton and Hilton Garden Inn. Over the next three to five years, the company is targeting to open seven hotels in its pipeline, including four hotels under the DoubleTree by Hilton brand as well as the introduction of two new brands in the market, luxury brand Conrad Hotels & Resorts and lifestyle brand Canopy by Hilton.

Yoo Hotels & Resorts hires David Grossniklaus to lead SE Asia push

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David Grossniklaus

Yoo Hotels & Resorts has appointed David Grossniklaus as head of operations and development to lead the growth and operations strategy of the company in South-east Asia, following the launch of its regional headquarters in Bangkok earlier this year.

Grossniklaus will focus on Yoo’s opportunity pipeline, as well as manage the relationships with the hotel group’s partners to secure new developments and conversion opportunities globally.

The Swiss national has held varied roles in hotel operation and hotel development, most recently with Belmond in Dubai as senior director development for Middle East, Africa and India. He has also worked with with companies such as Starwood Hotels & Resorts, Deloitte/STR Global, Swissotel and Istithmar/Nakheel Hotels.

Yoo Hotels & Resorts operates the yoo2 Rio de Janeiro and currently has three more hotels under development in Canada and Thailand, with two properties set to launch in the next 18 months.

Hertz launches prestige German collection

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Mercedes-AMG GT

Hertz Europe’s Kollektion 7 – Made in Germany will launch at Frankfurt Airport featuring prestige vehicles from top German brands, namely BMW, Mercedes Benz and Porsche.

The new country collection proposition, which also features luxurious Kollektion 7-branded lounges, is rolling out to six other locations across Germany, with Düsseldorf and Munich launching later in 2019.

Mercedes-AMG GT

In a statement, Hertz said that each location will offer a “unique, city-specific driving experience”, with Hertz providing insights and recommendations. Guests are also given a gift basket of local fare.

Kollektion 7 includes a choice of iconic German models for a range of driving experiences: the luxury BMW M850i Cabriolet, BMW Z4, Mercedes-AMG GT and Mercedes-AMG GT 63 4-door coupe (a Hertz-exclusive), Porsche 718 Boxster, Porsche Macan S, and Porsche Panamera E-Hybrid.

All models will be available in the colours of the German flag: black, red and yellow.

In addition, customers can use a dedicated Kollektion 7 lounge ahead of their journey. Kollektion 7 customers benefit from additional benefits such as a concierge service that accompanies them to the pick-up areas and introduces them to the highlights of the vehicles, as well as a pick-up and preferred return service to accelerate processing time.

Earlier this year, Hertz launched its British Collection in the UK.

 

Tourism Western Australia mounts biggest-ever charm offensive to lure Asians

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Western Australia’s tourism minister Paul Papalia with Dynasty Travel's Alicia Seah

Tourism Western Australia (TWA) has unveiled a A$12 million (US$8.4 million) international marketing offensive that will see the state intensify its promotional efforts in the region’s key markets over the next 13 months to nurture growing tourism traffic from Asia.

In Singapore, a new marketing campaign between Western Australia and travel agency Dynasty Travel, was unveiled yesterday. The Singapore campaign will see the interior of four carriages on the North East Mass Rapid Transit (MRT) train line, as well as Serangoon MRT station, covered in high-impact images – such as Rottnest’s quokkas – depicting Western Australia locations.

TWA also signed a three-year global cooperative marketing agreement with Singapore Airlines (SIA) yesterday afternoon to jointly promote travel to Western Australia in 10 key international markets such as India, China, Hong Kong, Malaysia, Japan, Indonesia and Singapore.

The A$5 million agreement, jointly funded by TWA and SIA, will include advertising promotional airfares and travel packages to Western Australia through digital, print and TV channels.

Western Australia’s tourism minister Paul Papalia said at a press conference yesterday that this latest effort was the “biggest international marketing push in the state’s history”, as growing the tourism sector is part of the plan to “boost the economy, create jobs and develop business opportunities”.

He added: “One in four Singaporeans who travel to Australia go to Western Australia. I’d like to see that grow. We already have 10,000 Singaporeans visiting Western Australia annually, but I do believe there’s an opportunity to grow that significantly.”

Papalia further shared that the immediate target is to achieve more than 11,000 Singaporean visitors by next year with this latest push, with the eventual aim that one day Singaporean visitors will hit 15,000 annually – equivalent to the number of visitors from the UK, Western Australia’s top inbound market.

Moreover, Singaporeans have also been revealed as the state’s second biggest spending tourists, recently jumping to the second position behind China at A$265 million in the 12 months to March 2019, a year-on-year increase of 21.6 per cent.

As such, Western Australia has developed new products that Papalia believes Singaporeans would appreciate. For instance, the Dolphin Discovery Centre in Bunbury, a glamping eco-resort on Rottnest Island, and an A$800 million redevelopment of the Museum of Western Australia (opening in 2020) are some of the state’s newest offerings.

“There are a lot of regional destinations in Western Australia that people don’t know about, such as Esperence with its Pink Lake and the (historic city of) Albany. You can actually drive to these locations, and Singaporeans are very comfortable with driving around,” he mused.

The state government is also working to increase visitors from elsewhere in the region, with the Western Australia delegation travelling to Malaysia today (Tuesday) to meet with key partners and travel agents. The number of Malaysians visiting Western Australia currently stands at 11,000.

In addition, Western Australia will be unveiling its first Muslim visitor guide in Bahasa Melayu specifically for the Malaysian market, created with the help of a local influencer. Aside from attractions and itineraries, the guide offers information on prayer spots, mosques and halal cuisine.

When asked about other Muslim markets from the region such as Indonesia, Papalia lamented that while the market is in the top 10 and they would like to “of course” grow it, but costly visas for Indonesians to Australia is hampering the market’s upward trajectory.

Amadeus hails complete view of traveller through application on Salesforce

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Amadeus will have a new app on Salesforce AppExchange

Amadeus has announced a travel application on the cloud marketplace Salesforce AppExchange, allowing airlines to connect with their customers, partners and employees in new ways.

The application will integrate and extend the capabilities of both Salesforce and Amadeus platforms, enabling airlines to maximise their combined value by sharing insights and data in order to have a more complete view of the traveller.

Amadeus will have a new app on Salesforce AppExchange

With a clear view of cross-channel customer interactions, airlines will be able to personalise the traveller experience from end to end.

Additionally, by having better customer insights, with deeper collaboration and automation capabilities, the applications will empower airline agents to focus optimising service to their customers.

For example, the AppExchange application enables airlines to provide personalised recovery from delays and cancellations.

It can also empower the agent to evaluate the passengers’ situations, allowing fast rebooking and a differentiated service.

Sebastian Cavanagh, head of airlines business strategy, Amadeus, said: “Until now, airlines have had to carry out bespoke integrations between our solutions. With this integration airlines can now extract the value of Amadeus’ IT solutions and the Salesforce Platform, bringing new opportunities, cost savings and improved customer service.”

Taimur Khan, general manager, vice president travel, transportation, and hospitality, Salesforce, added: “The future of travel loyalty is based on the customer experience and ability to anticipate needs while providing quality interactions. We are excited to see Amadeus innovate with Salesforce by enabling airline employees – from gate and contact center agents to flight attendants – to serve airline customers with relevance, context and consistency across channels.”

Crystal Cruises commemorates 30th year with anniversary sailings

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Alaska, Hubbard Glacier
Alaska, Hubbard Glacier

Crystal Cruises is marking its 30th anniversary in 2020 with a year-long celebration which includes savings on sailings, special events and commemorative gifts onboard.

The 30th Anniversary Collection features global sailings ranging from seven to 16 nights throughout 2020, across its four brands, including:

• Crystal Cruises, 20 voyages: Mexican Riviera, Asia, Mediterranean, Northern Europe, New England & Canada, Middle East & India, and the Caribbean;
• Crystal River Cruises, 5 voyages: Rhine and Danube rivers;
• Crystal Yacht Cruises, 4 voyages: Seychelles, Adriatic, Mediterranean and Arabian Peninsula;
• Crystal Expedition Cruises, 1 voyage: South Pacific.

All guests booked on selected sailings will enjoy events celebrating this milestone and receive gifts such as Crystal’s 30th Anniversary Cookbook featuring specialities from Crystal’s menus; a commemorative 30th Anniversary pin; a wine stopper; and personalised luggage tags as part of the festivities.

Meanwhile, Crystal Society members will receive double their regular savings, now totalling five per cent, while new-to-Crystal guests will enjoy two per cent savings on the select voyages. These savings are in addition to two-for-one fares and Crystal’s Book Now Savings, which rewards travellers who book early with up to US$5,000 per suite.

Crystal Cruises first launched on July 24, 1990, when Crystal Harmony sailed from San Francisco on a 12-day voyage to Alaska.

Ride-hailing app for Chinese outbound travellers bags US$50 million

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Chinese-speaking individuals as driver-Guide (Huang Bao Che) takes on Chinese-speaking driver partners and tour guides overseas

China’s Guide (Huang Bao Che in Chinese), a ride-hailing app designed for Chinese travellers abroad, has raised US$50 million in its Series C+ round led by Shenzhen Capital Group, 36Kr reported.

Guide works like a typical ride-hailing app, but with an added function of helping Chinese travellers arrange for private transportation in locations where there may be a language barrier.

Chinese-speaking individuals as driver-Guide (Huang Bao Che) takes on Chinese-speaking driver partners and tour guides overseas

The Beijing-headquartered company takes on Chinese-speaking driver-partners and tour guides to facilitate communication with clients.

Launched in December 2014, Guide claims it has served 10 million travellers with its 100,000 driver-partners in over 1,800 cities across 90 countries.

Guide is going up against Chinese ride-hailing giant Didi Chuxing, which is also operating outside China to serve the country’s outbound travellers. Didi Chuxing has formed a joint venture with Softbank Corp to offer its services in five cities in Japan, targeting not only Chinese travellers but also local Japanese residents. The app produced through this joint venture includes real-time Chinese-Japanese text message translation and 24/7 Chinese-language customer support.

Vista Global rolls out digital marketplace for on-demand private aviation

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Global 6000 (9H-VJA) aircraft by VistaJet

Vista Global has created a centralised digital marketplace for private aviation, as the Dubai-based business flight services company looks to better capture the US$11 billion on-demand business aviation market and new demand from first- and business-class passengers who are levelling up in their consumption.

XO, powered by JetSmarter technology, combines the operational and customer-centric expertise of XOJET with the speed and convenience of technology originally developed by JetSmarter.

The new brand is expected to provide elevated services for on-demand private jet travel. Whereas in the past, business aviation customers had no centralised platform, they will now be able to access on-demand flights through the XO app or online.

Global 6000 (9H-VJA) aircraft by VistaJet

As demand moves towards digital solutions, customers will be able to:
· Choose the best membership option to serve their travel needs – from occasional flyers to those traveling more regularly;
· Request a flight through XO’s advanced private aviation platform, providing on-demand charter access to over 1,500 private jets globally, covering the full spectrum of cabin classes;
· Book a seat on existing shared flights around the world;
· Enjoy the service of a dedicated Aviation Advisor

Existing XOJET and JetSmarter Members will have access to Vista Global’s worldwide operations and the option to switch to enhanced membership benefits, including additional rewards for loyal customers.

Vista Global’s founder and chairman, Thomas Flohr, said: “In the first month after closing our acquisition of JetSmarter for its innovative technology, we have worked relentlessly to establish a new company, a new brand and new products to fulfill our vision to serve every customer in the business aviation market.

“XO, powered by JetSmarter technology, is well equipped to address the US$11 billion per year global market of on-demand business aviation, as well as the new market of customers moving up from First and Business class. We are ready to go live and introduce our suite of XO solutions to the market.”

Vista Global was founded in 2018 as a provider of asset-light solutions in private aviation. In 2018 alone, Vista Global arranged for 115,000 passengers to fly on over 70,000 flights on a fleet of 116 owned aircraft and its partners’ network. Vista Global aircraft will also be available on the XO platform, with the global fleet operated by VistaJet and the US fleet by its partner operators, including XOJET Aviation, allowing the group to maximise utilisation and provide higher value to customers compared to traditional full and fractional ownership costs.

Eastin Grand resort to add over 4,000 units to Vietnam’s Vung Tau

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Artist impression of the new project in Vung Tau
Artist impression of the new Eastin property in Vung Tau opening by 2022

Eastin Grand Resort Vung Tau Vietnam is set to open with 192 villas and 4,000 resort units by 2022.

Absolute Hotel Services Group has signed a management agreement with Allgreen Vuong Thanh Trung Company to open the property, which will feature facilities including restaurants, a beach club, tennis courts, swimming pools, pool village, events space, kid’s entertainment areas and a club house.

The five-star resort project is located on Vung Tau beach, a 15-minute car ride to the Vung Tau city centre in southern Vietnam and 45 minutes from the Long Thanh International Airport (opening in 2025) which will serve as Ho Chi Minh City’s gateway airport.

Smartvel appoints CCO in its push for global expansion

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Destination content technology provider Smartvel has appointed Jacqueline Ulrich as chief commercial officer (CCO).

In her new CCO role, Ulrich will lead the business development strategy, with the objective of expanding the travel tech start-up globally into new territories across international markets.

Ulrich has more than 20 years of experience in business development and sales areas, and her career has always been linked to the travel technology and hospitality sectors.

The Swede previously held senior positions in Amadeus, based in Madrid and Miami, and was senior vice president of business development EMEA in the multinational global travel technology provider Accelya.