TTG Asia
Asia/Singapore Tuesday, 27th January 2026
Page 1152

Travelport and IBM pioneer hotel commission reconciliation on blockchain with BCD Travel

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Travelport is working with IBM Services and BCD Travel, as well as a number of major hotel chains, to develop a blockchain solution to enhance the hotel commission reconciliation process.

The blockchain technology solution aims to optimise hotel commission processing on a distributed ledger by managing reconciliation, tracking and accounting for commission payments owed from hotel chains for services purchased by travellers via booking agencies. By creating an accurate and shared view of the booking status and commissions, all parties stand to win, according to Travelport.

Travelport has teamed up with IBM and BCD Travel to develop a blockchain solution to improve the hotel commission reconciliation process

Blockchain technology behaves like an online ledger with the ability to collect data, build upon that data in real-time, and then independently and securely report information to any number of parties based on permission.

Following an IBM Garage engagement, Travelport and IBM Services, together with partner BCD Travel, developed an MVP solution using distributed ledger technology to streamline commission reconciliation between BCD and three high profile hotel chains. Hotel commission reconciliation processes include a range of challenges from the operational lack of audit trails driving escalations and manual data mapping, to the financial impairment of revenue forecasting, to the more commercial impact on commission flexibility and duty of care.

Solving for this current friction is critical to ensure all stakeholders in a hotel transaction are duly compensated and ultimately to ensure customers receive an optimal travel experience; and, blockchain is an ideal solution to address this. Travelport and IBM are currently working in partnership with industry stakeholders to evolve the solution into an active pilot program.

Travelport’s senior product director, Ross Vinograd, said: “Blockchain technology applied to commission reconciliation has the potential to deliver real ROI to both a travel agency and the hotel. Traveller modifications at property, no shows, and complimentary room nights are just a few examples that drive commission discrepancies which in turn generate escalations, cost and revenue loss. Our aim is to put the lifecycle of a booking on the blockchain and we believe doing so will drive transparency, trust, and ultimately, booking volume.”

Kurt Wedgwood, IBM blockchain leader – travel added: “Global distribution companies and providers would benefit from this use of blockchain technology to remove their never-ending work of reconciliation to spend that time adding new experiences and insights for the traveller. Eliminating the hours spent addressing dollars in dispute or the timeliness and accuracy of information allows all participants to focus on what matters most: the traveller.”

Aviation roundup: Vietjet, JC International Airlines and more

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Vietjet adds more connections between Vietnam and India
This coming December, Vietjet will fly from Ho Chi Minh City and Hanoi to New Delhi.

The Ho Chi Minh City-New Delhi route will operate four return flights per week (every Monday, Wednesday, Friday and Sunday) starting from December 6. Flights depart from Ho Chi Minh City at 19.00 and arrive in New Delhi at 22:50. Return flights take off from New Delhi at 23.50 and land in Ho Chi Minh City at 06.10.

Meanwhile, the Hanoi-New Delhi route will operate three return flights per week (every Tuesday, Thursday, and Saturday) starting from December 7. Flights depart from Hanoi at 19.10 and arrive in New Delhi at 22.50. Return flights take off from New Delhi at 23.50 and land in Hanoi at 05.20.

Flying time for both flights is around five hours per leg.

JC International Airlines connects Phnom Penh and Yangon
JC (Cambodia) International Airlines’ inaugural flight between Yangon and Phnom Penh took off on August 17.

The airline will continue to operate thrice-weekly direct flights on Mondays, Thursdays and Saturdays. The route will utilise a Airbus A320 aircraft, which can accommodate 180 passengers per service.

QD602 will depart Phnom Penh at 09.00 and arrive in Yangon at 10.30, while return flight QD603 will depart Yangon at 11.30 and land in Phnom Penh at 14.00.

Anupama Pathirana, the airline’s COO and chief pilot further revealed that JC Airlines is currently operating between Phnom Penh and Mandalay via Macau, but are planning to launch direct flights at the end of this year. The airline also has plans to extend routes from Siem Reap to Yangon, as well as Mandalay.

Korean Air cuts frequency on Japan services
Due to decreasing demand of Japanese routes amid South Korea-Japan tensions, Korean Air has announced plans to adjust the frequency of some of its routes to the country, as well as increase the frequency of routes in South-east Asia, Oceania, and Chinese markets.

Korean Air will suspend the Busan-Osaka route (14 flights a week) from September 16, as well as Jeju-Narita (three flights a week) and Jeju-Osaka (four flights a week) from November 1.

The airline will also temporarily suspend some of its other routes. Incheon-Komatsu (three flights a week) and Incheon-Kagoshima (three flights a week) will be suspended from September 29 to November 16 respectively, while Incheon-Asahikawa (five flights a week) will be suspended from September 29 to October 26.

For Incheon-Osaka/Fukuoka routes, its frequency will be decreased to 21 (from 28) flights a week between October 27 and November 16. The frequency of Incheon-Okinawa will be reduced from seven to four flights a week, and Busan-Narita/Fukuoka from 14 to seven flights a week, between September 29 and November 16.

In the meantime, Korean Air plans to focus on other markets, such as South-east Asia, Oceania and China in the winter season.

To begin with, Korean Air will launch a new daily route to Clark, Philippines, starting from October 27. The airline will also add four more operations a week for Incheon-Chiang Mai/Bali, increasing the number of flights per week to 11. In Oceania, the frequency of the Incheon-Brisbane route will be increased from five to seven flights a week.

Korean Air is also planning to expand its network to China with the launch of new direct services. The airline plans to start direct flights from Incheon to Zhangjiajie and Hangzhou three times a week each, and Incheon-Nanjing four times a week. The service between Incheon and Beijing will be operated 17 times a week, up from the previous 14 a week.

In other changes, Korean Air will also boost the frequency on some domestic routes. It will launch a new service between Pohang and Jeju seven times a week, and the Ulsan-Jeju flight will be operated seven times a week, an increase of two flights a week.

United Airlines makes changes to its Japan schedule
United Airlines has announced that it will begin service between four of its US hubs and Tokyo’s Haneda Airport, as well as reduce services to Narita International Airport.

United will begin operating a non-stop service between Chicago, Los Angeles, New York/Newark and Washington, DC and Haneda on March 28, 2020, subject to government approval. The airline currently offers daily non-stop service between San Francisco and Haneda.

In addition to United’s new Haneda flights, Tokyo’s Narita International airport will continue to be a hub for United with non-stop daily service between Narita and Denver, Guam, Honolulu, Houston, Los Angeles, New York/Newark and San Francisco.

With the start of these new routes, United will no longer serve Narita from its Chicago and Washington DC hubs, and will shift these flights from Narita to Haneda.

HK Express increases frequency to Takamatsu
Hong Kong-headquartered LCC HK Express has announced an additional frequency to Takamatsu, a port city on Japan’s Shikoku Island.

The additional frequency is scheduled to operate every Thursday starting from October 31. This will bring the total number of flights to Takamatsu to five weekly.

Avianca Brasil exits Star Alliance
Brazilian airline Ocean Air Linhas Aéreas S/A, headquartered in São Paulo and formerly doing business as Avianca Brasil, will formally leave Star Alliance with effect from September 1.

Ocean Air’s withdrawal follows several months of bankruptcy protection and the withdrawal of its Air Operator Certificate by Brazilian regulator ANAC.

Eleven of the Star Alliance member airlines offer direct services to and from Brazil: Air Canada, Avianca, Air China, Copa Airlines, Ethiopian Airlines, Lufthansa, SWISS, South African Airways, TAP Air Portugal, Turkish Airlines and United.

Taken together, Star Alliance member airlines operate 588 weekly flights from 11 domestic points in Brazil to 17 Star Alliance hubs, offering connections to a further 738 international destinations. As of September 1, 2019, the Alliance will number 27 member airlines.

Bring A Friend Home to Sri Lanka with Cinnamon’s help

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Cinnamon Hotels & Resorts has launched a Bring A Friend Home (BAFH) campaign, encouraging Sri Lankans to become the country’s “brand ambassadors” and nominate foreign friends to visit the teardrop-shaped island with its latest tourism recovery initiative.

Sri Lankans living in Sri Lanka or overseas, as well as expats living in Sri Lanka with a resident visa, are eligible to nominate foreign friends to participate in this campaign.

Cinnamon Hotels & Resorts launched their Bring A Friend Home campaign to encourage people to visit the country. In attendance at the campaign’s announcement were (from left) Sri Lankan Airlines’ Gayan Peiris, Walkers Tours’ Nalaka Amaratunga, Minister of Tourism Development and Christian Religious Affairs’ John Amaratunga, UN Resident Coordinator Hanaa Singer, Sri Lankan Airlines’ Dimuthu Tennakoon and John Keells Holdings’ Hishan Singhawansa

Applicants have to enter their name, email and contact number on www.bringafriendhome.com, and invite one or more friends living overseas via email, WhatsApp, Facebook or Twitter. Invitations can be sent from July 30, 2019 to December 15, 2019, for stays within the same period.

The invitee – any foreign passport holder or Sri Lankan expat – can accept the invitation by purchasing one or more packages listed on the campaign website at www.cinnamonboxoffice.com. The invitee must travel to Sri Lanka between August 1, 2019 and December 15, 2019, and register on the campaign website to enter the raffle draw, which will take place in January 2020. All travel and registrations should be completed by or before December 15, 2019.

The first prize for the visiting foreign friend is a five-night stay at a Cinnamon property located in the Maldives for up to two individuals including airport transfers and a Sapphire stone ring worth Rs1 million (US$5,621) from Colombo Jewellery Stores. The second prize will also be a five-night stay at a Cinnamon property located in the Maldives for up to two individuals including airport transfers.

There will also be monthly giveaways by Lovi Sarong and Siyath Gavin Photography with each company offering Rs99,000 worth of prizes, while the Wax Museum and Tiesh jewellery emporium, will offer Rs25,000 and Rs15,000 worth of giveaways respectively.

In addition, original applicants will also be eligible for a separate raffle draw. The first prize here for Sri Lankan referees is a choice between a one-year stay at a Cinnamon Life apartment or a seven-day stay for two individuals, valid at two Cinnamon’s properties for three consecutive years. Additionally, they will be gifted a voucher worth Rs499,999 from Colombo Jewellery Stores.

This category’s second prize will include a seven-night stay at two Cinnamon properties located in Sri Lanka valid for two consecutive years for up to two individuals, while the third prize includes a five-night stay at a Cinnamon property in the Maldives for up to two individuals including airport transfers.

The campaign is aimed at expediting the tourism arrivals to the country by spreading the word that the country is safe to visit, and is part of Cinnamon’s contribution towards the recovery process of the tourism industry, the company said in a statement.

KLIA’s new biometric system comes under PM Mahathir’s test

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Malaysian prime minister Mahathir Mohamad tested new biometric passenger processing at the KLIA main terminal, as part of the airport’s recent 21st anniversary celebration.

SITA and Malaysia Airports have signed a MoU for exploring joint opportunities and collaborative innovation for Malaysia Airports’ digital initiatives that will ensure a more seamless passenger journey.

Malaysian prime minister Mahathir Mohamad tries out the SITA Smart Path at KLIA’s 21st anniversary celebration

The new system, SITA Smart Path, uses facial biometric ID management technology to automate the travel journey from check-in to boarding. Once registered, travellers need only to have their faces scanned without having to produce documents at every stage of their journey.

The technology is designed to easily integrate into existing airport and airline infrastructure, including standard common-use systems, check-in kiosks, self-service gates for secure access, and boarding.

New GM for Shinta Mani Hotels’ three Siem Reap properties

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Stuart Gemmell has been appointed general manager for a trio of Siem Reap properties under Shinta Mani Hotels.

In his new role, Stuart will oversee the day-to-day operations of the three Siem Reap boutique hotels – Shinta Mani Angkor, Shinta Mai Shack and Bensley Collection – Shinta Mani Siem Reap. He will also work closely with the director of the non-profit Shinta Mani Foundation, a key part of the Shinta Mani Hotel Group.

Hailing from Melbourne, Stuart’s career spans 25 years in hospitality, with the past 18 in South-east Asia. Until recently, Stuart held the position of general manager at The Purist Villas in Bali, and for five years, general manager at IBAH resort in Bali for Warwick Hotels. He spent a decade with Orient Express Belmond as hotel manager on Road to Mandalay in Myanmar and in corporate sales roles.

Stuart spent the first half of his career handling operations management at Starwood luxury collection in Port Douglas Australia, and Hilton on the Park in Melbourne. Stuart has also headed up a hospitality training centre in Lombok and delivered digital marketing units at colleges in Australia.

LaLiga kicks off partnership with GCOX; Singapore agency to be official tour partner

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An earlier version of this story wrote that WTS Travel and Tours was the official tour partner of the LaLiga-GCOX partnership. That was incorrect, as GCOX has inked two separate partnerships with LaLiga and WTS Travel respectively. The article has since been updated.

Spanish football league LaLiga announced a partnership with licensed crypto Exchange GCOX yesterday to develop a range of exclusive LaLiga-themed products and experiences – including tours – purchasable through a crypto token.

The LaLiga Football Experience Token, which does not yet have a launch date, will be developed by GCOX. Among its potential product list will be football-related tours organised by WTS Travel and Tours.

WTS Travel and Tour’s Voo Wei Keong (left) inks a pact with GCOX’s Jeffrey Lin which will see WTS organising football-related tours via a crypto token developed by GCOX

These tours, which will be developed through a separate partnership between GCOX and WTS, may feature perks from visits to LaLiga stadiums, ambassador meet-and-greets, as well as match tickets, said Voo Wei Keong, director of WTS Travel and Tours. He added that these football-themed tours will also be combined with visits to popular holiday hotspots and gastronomical adventures.

“We’ve been in talks with GCOX since May, and we’ve been exploring how we can be a partner who organises tours (for the cryptocurrency community),” disclosed Voo.

Jeffrey Lin, CEO of GCOX, agreed that these “bespoke tour packages” will explore both LaLiga-related attractions, as well as destinations in Spain.

He expressed: “Travel and football are two very big industries, with fans around the world. But when we look within the Singapore context, no tour operators specialise in that because it’s so difficult (to arrange). Fans who want to attend matches in Spain have to make their own arrangements there. This is a new business segment that operators can penetrate with the help of blockchain.”

Lin observed: “Looking at how industries are moving, it seems likely that more companies will go into blockchain technology. It may not necessarily be crypto tokens, but how they store and protect data.

“For the travel industry, more and more vendors are accepting cryptocurrency because it is a straightforward, fast and safe transaction, especially for countries that they have never thought of reaching before, such as Africa and Latin America. All of these ‘unbankable’ countries now have a medium of transaction.”

On working with blockchain technology, WTS’ Voo told TTG Asia: “Blockchain is still a new technology to us, and we’re still learning how we can incorporate it into our business.”

The deal between (from left) LaLiga’s Steve McManaman and Ivan Codina, GCOX’s Jeffrey Lin and international football star Michael Owen will boost football tourism

The GCOX-WTS partnership complements the growing popularity of sports tourism in Asia, where the demand is rising for fan merchandise and experiences beyond game tickets and official apparel. Lin observed that football tourism is especially strong in Thailand and Japan.

Meanwhile, the LaLiga-GCOX partnership, which covers Asia and the Middle East, will also offer other “Money Can’t Buy Experiences” such as football clinics, pre-season fixtures against local clubs, events with LaLiga ambassadors and exclusive access to games.

In addition, the LaLiga Football Experience Token will enable token holders to auction and bid for league tours; hospitality and retail services; as well as engagements with football players and clubs.

Singapore’s Pulau Brani to become a resort island with attractions akin to Sentosa

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Pulau Brani, a port terminal island just south of Singapore’s southern coast, is set to become a resort island dubbed “Downtown South”, with a new attraction similar to Universal Studios and Downtown East, a lifestyle and entertainment destination in Pasir Ris in the eastern part of Singapore, reported Singapore’s Today Online.

These plans form part of the future Greater Southern Waterfront, a mega waterfront development in the southern part of Singapore, announced Singapore prime minister Lee Hsien Loong at the recent National Day Rally.

Pulau Brani will be developed into a resort island dubbed “Downtown South”

The Greater Southern Waterfront will occupy 2,000ha of land and cover 30km of coastline from the Gardens by the Bay East area to Pasir Panjang, the report added. Development of the area is slated to start in five to 10 years.

Pulau Brani, located near Keppel Harbour, is now home to the Brani Terminal, which is among the PSA International city terminals that will move to the Tuas mega port by 2027, said the report.

“This will free up prime land for re-development. It will be an opportunity to reshape the Greater Southern Waterfront into a new place to live, work and play,” the prime minister was quoted as saying.

After Brani Terminal moves out, Lee revealed that Pulau Brani will be developed alongside Sentosa.

Furthermore, Sentosa and the Rail Corridor – which runs from Tanjong Pagar in the south to Woodlands in the north – will also be connected, according to the report.

Meanwhile, Sentosa’s beach areas will be revitalised and its nature and heritage trails expanded, added the report.

Cathay Pacific picks Mandy Ng to become first female CEO of HK Express

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Mandy Ng

Airline veteran Mandy Ng has been appointed CEO of HK Express, taking over from Ronald Lam who has returned to the parent Cathay Pacific Airways amid a major management shuffle at Hong Kong’s flagship carrier.

Lam is now Cathay Pacific’s chief customer and commercial officer, the airline’s joint second-in-command. He was HK Express CEO for about a month, but will now take on the chairman’s role at the budget carrier.

Mandy Ng will take over Ronald Lam to become CEO of HK Express

Ng will become the first woman to lead a local airline, according to a South China Morning Post report, which added that all three Cathay Pacific-run airlines are currently headed by Chinese nationals: Cathay Pacific is helmed by Augustus Tang, while Algernon Yau leads sister carrier Cathay Dragon.

According to a statement, Ng has been with Cathay Pacific for 17 years and has since held a variety of positions involving planning, revenue and sales in Hong Kong, Thailand and Malaysia. She was previously part of a team overseeing the integration of HK Express after its acquisition by Cathay Pacific.

Prior to joining HK Express, Ng was general manager business development at Swire Pacific, a position she held since July 2018. Prior to that, she was the director and general manager of Akzonobel Swire Paints Hong Kong, in charge of the joint venture between Swire and Akzonobel that manufactures and distributes decorative paints in mainland China and Hong Kong, primarily under the Dulux brand.

Limited accessibility hinders Koh Chang’s tourism growth: C9

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Koh Chang, one of the largest Thai islands in the Gulf of Thailand, still remains largely under tourists' radar

Despite being one of the country’s biggest islands in the Gulf of Thailand, Koh Chang has remained somewhat off the mass tourism development footprint due to limited accessibility, finds a recent C9 Hotelworks’ report.

The Koh Chang Tourism Market Review stated that in 2018, the island’s hotel market hosted 1.2 million guest arrivals at 272 tourism establishments with a combined total of 7,617 rooms. Over the past decade, domestic travellers accounted for between 59 per cent to 71 per cent of total room night demand.

Koh Chang (pictured), one of the largest Thai islands in the Gulf of Thailand, still remains largely under tourists’ radar

Market-wide hotel occupancy teeters between the mid to high 60’s, though the off-season often sees numbers drop by half. In a nutshell, it’s a very wide swing between high and low seasons, said the report.

C9 Hotelworks’ managing director Bill Barnett said: “The island is heavily reliant on domestic tourism due to limited international accessibility when compared to other popular Thai beach destinations such as Phuket and Samui.”

Among overseas source markets, mainland China has been the fastest-growing over the past few years, with year-on-year growth totalling 54 per cent in 2017. The other top five international markets are Germany, Russia, Sweden and the UK.

The average length of stay for tourists is 2.9 nights, with foreign and domestic demand averaging 4.6 and 2.6 nights respectively. Long-stay overseas travellers often reside up to two months.

However, the C9 report highlights that the biggest barrier to entry for new, larger hotels remains the lack of direct airlift and dependence on the privately operated Trat airport. Owned by Bangkok Airways, the region’s booming LCCs do not fly to the destination and most visitors come overland from Bangkok and then by ferry.

Based on C9’s recent visits to the island, Barnett expects that a clear uptick in new development for larger hotels and brands will start to appear in the pipeline in the near future.

With The Emerald Cove Koh Chang expected to rebrand to an international group by 2020, recognisable hotel brands are expected to drive occupancy during low season periods.

“Koh Chang is not unlike Koh Tao and Koh Pha-ngan in that they are largely tropical outposts that are likely to be caught up in a broader wave of development for the simple fact they offer sun, sand, sea and sunshine,” Barnett added.

Construction of a new road at the southern tip of the island is currently under the government’s development plan, which will make the east coast more accessible, said the report.

The Travel Corporation revamps loyalty programme to drive repeat bookings

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Travellers can now earn loyalty points across TTC's various brands such as Trafalgar

The Travel Corporation (TTC) has rolled out an evolved customer loyalty programme across its portfolio, said to better enable advisor partners to reward repeat TTC travellers.

Building on the group’s existing loyalty offering, the multi-brand programme introduces a simple two-tiered reward system that will provide TTC’s guests with enhanced loyalty options, rewards and flexibility, while creating opportunities for advisors to encourage incremental bookings across the portfolio.

Travellers can now earn loyalty points across TTC’s stable of brands which includes Trafalgar

Tier 1 recognises all past guests who have travelled one to four times with any applicable TTC brand, offering benefits such as priority access, up to five per cent discount on some dates and on some trips, and an exclusive five per cent off on new release trips for a limited time, plus private secret sales and special recognition whilst on trip.

Tier 2 recognises all past guests who have travelled five times or more with any applicable TTC brand, and will enjoy all the benefits of Tier 1 on any trip, any country, any time.

This loyalty programme is applicable to participating guided and cruise brands such as Trafalgar, Costsaver, Contiki, Insight Vacations, Luxury Gold, Uniworld, U River Cruises and AAT Kings, meaning that travellers are rewarded regardless of the brands they choose throughout their travel lifetime.

As part of the programme, travel advisors will benefit from exclusive offers that will drive subsequent bookings back to them, according to TCC’s CEO Brett Tollman. “Sales managers will also have access to past guest lists and will have offers or promotions available to them, so advisors are able to actively target these leads themselves, meaning even better advisor business support,” he said.

Travel advisors are encouraged by TTC to reach out to their dedicated sales manager, and review more details at https://ttc.com/loyalty/.