TTG Asia
Asia/Singapore Friday, 2nd January 2026
Page 1128

Tiket.com launches new millennial-centric features in quest to become a travel superapp

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Indonesia-based OTA Tiket.com has unveiled its ambitions to become a superapp in the travel industry, as the company keeps its sights trained on the millennial market.

Speaking at Tiket.com’s recent eighth anniversary event in Jakarta, Gaery Undarsa, co-founder and chief marketing officer of Tiket.com, said that the OTA will focus on becoming a superapp in the travel industry by developing features such as Flight Online Check-in and Access to WhatsApp – the latter allows passengers to use WhatsApp to communicate with the customer care staff for quick assistance.

(From left) Archipelago International’s Chris Legaspi, Tiket.com’s Gaery Undarsa and concert promotor Roderick Tjandra at Ticket.com’s launch of new millennial-centric features in its bid to become a superapp (Photo credit: Kurniawan Ulung)

With domestic users making up 90 per cent of Tiket.com customers and millennials comprising 60 per cent of them, Gaery said that the OTA aims to attract more youths with the addition of new features that cater to their demands and needs.

One of its new features is Tiket Anti Galau (which literally translates to “anti-anxiety”), which enables customers who have purchased tickets through Tiket.com to make cancellations and obtain a full refund.

Geary said that this feature suits millennials whom he observed could easily feel galau (Indonesian for “anxious”) when making decisions in many areas, including the booking of airline tickets. With Tiket Anti Galau, they have the option of cancelling their trip on the day of departure.

Recognising that cafés and coffee shops are among millennials’ favourite hangout spots, Tiket.com has teamed up with its merchant partners to push out promotions and discounts.

“If they use the Tiket.com app to buy Citilink airline tickets, they will get free meals onboard wherever they go,” Geary said.

Tiket.com allows travellers to search for nearby hotels and to quickly obtain information about attractions and destinations, including lesser-known Instagrammable spots usually sought after by millennials.

(From left) Legaspi, Tjandra and Undarsa share Tiket.com’s performance at the OTA’s eight anniversary in Jakarta (Photo credit: Kurniawan Ulung)

Gaery claimed that among online booking platforms in Indonesia, Tiket.com is in the top two in terms of growth of sales. But he refused to disclose the company’s revenue for this year, only revealing that it was 2.5 times that of last year’s, and a figure that reached tens of trillions of rupiah (US$1 is equivalent to 14,000 rupiah).

He added that Tiket.com’s users had doubled to 15 million this year, including six million who made transactions through the app.

Gaery said that airline ticket sales remained the biggest contributor to his company’s revenue this year, with 80 per cent of the ticket sales from inbound trips and 20 per cent from outbound trips. But, he added, the growth of sales from hotel bookings surpassed that from airfare tickets.

“We enjoyed a six-fold increase in the growth of hotel booking sales this year,” he said, adding that Tiket.com had experienced “massive growth” since 2017. Today, the OTA partners with around 11,000 hotels across the country, including 145 members of Archipelago International.

Gaery added that Tiket.com would deepen its market penetration in other South-east Asian countries, especially Singapore, Malaysia and Thailand, as the trio were Indonesian travellers’ most-visited countries.

The company seems well-positioned to tapping the three markets given that they have offices and staff in Singapore, Kuala Lumpur and Bangkok.

When asked about next year’s target, Geary said that he is confident that the new millennial-centric features, wider expansion and stronger partnership with various parties will result in a threefold increase in revenue in 2020.

Avis hires new president to drive digitalisation of business

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Avis Budget Group has appointed Keith Rankin as president of the international region, which includes Europe, the Middle East, Africa (EMEA), Asia, Australia and New Zealand.

In his new role, Rankin will be working towards digitising Avis Budget Group’s business and revolutionising the future of mobility.

“The world of mobility is changing, heightened by advancing technology and the consumer need for a more on-demand and personalised experience. Across the international region – and globally – we are transforming as a business to not only be a part of this shift, but to be a leading voice in the future of mobility,” said Rankin.

He added: “We’re making the overall customer journey more transparent, convenient, personalised and seamless. From our Avis and Zipcar mobile apps to connected cars and new offers and processes, we’re focused on providing mobility on-demand where and when you need it.”

Prior to his new role, Keith was CEO for the automotive division at Barloworld in South Africa – a licensee partner of Avis Budget Group.

Keith started his career at Avis in 1998 where he led the financial planning department. In 2000, Keith was involved in the purchase of Avis businesses in Norway and Sweden. He was later appointed as CEO of Avis Car Rental Southern Africa in 2004.

Global air traffic growth in July slows; APAC registers lowest growth since 2013: IATA

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The global passenger demand growth has slackened in July due to tariffs, trade tensions and uncertainty surrounding Brexit, according to the IATA.

Total revenue passenger kilometres (RPKs) rose 3.6 per cent, compared to the same month in 2018, but down from the 5.1 per cent annual growth recorded in June. All regions posted traffic increases. Monthly capacity increased by 3.2 per cent and load factor rose 0.3 percentage point to 85.7 per cent, which is a new high for any month.

IATA: Global passenger demand growth has slowed down in July, down from the 5.1 per cent annual growth recorded in June

“July’s performance marked a soft start to the peak passenger demand season. Tariffs, trade wars, and uncertainty over Brexit are contributing to a weaker demand environment than we saw in 2018. At the same time, the trend of moderate capacity increases is helping to achieve record load factors,” said Alexandre Juniac, IATA’s director general and CEO.

This July, international passenger demand rose 2.7 per cent compared to July 2018, which was a deceleration compared to the 5.3 per cent growth recorded in June. Capacity climbed 2.4 per cent, and load factor edged upward 0.2 percentage point to 85.3 per cent. All regions reported growth, led by airlines in Latin America.

Asia-Pacific airlines’ July traffic rose 2.7 per cent over the year-ago period, a slowdown compared to June growth of 3.9 per cent and their weakest performance since early 2013. Capacity increased 2.4 per cent and load factor rose 0.2 percentage point to 82.6 per cent.

US-China and Japan-South Korea trade tensions as well as political tensions in Hong Kong have all weighed on business confidence, said IATA.

European carriers registered a modest 3.3 per cent annual growth in July, down from a 5.6 per cent year-over-year increase in June. This was the slowest rate of growth since mid-2016. According to IATA, continuing uncertainty over Brexit and slowing German exports and manufacturing activity contributed to a weakening in business and consumer confidence. Capacity rose 3.2 per cent, and load factor climbed 0.1 percentage point to 89.0 per cent – highest among the regions.

Middle East carriers had a 1.6 per cent increase in demand for July, well down on the 8.3 per cent growth recorded for June, after the end of Ramadan. Weakness in global trade, volatile oil prices and heightened geopolitical tensions have been negative factors for the region, said IATA. July capacity climbed 1.0 per cent compared to a year ago and load factor rose 0.4 percentage point to 81.3 per cent.

North American airlines’ traffic climbed 1.5 per cent compared to July a year ago. This was down from 3.5 per cent growth in June, reflecting the slowdown in the US and Canadian economies and the trade disputes. July capacity rose 0.7 per cent with the result that load factor climbed 0.7 percentage point to 87.9 per cent – second highest among the regions.

Latin American airlines experienced a 4.1 per cent rise in traffic in July, which was the strongest growth among the regions but a decline from 5.8 per cent year-over-year growth in June. It occurred amid continued disruption following the demise of Avianca Brasil and more challenging business conditions in some key regional economies. Capacity rose 2.7 per cent and load factor climbed 1.1 percentage points to 85.6 per cent.

African airlines’ July traffic rose 3.6 per cent – a significant decline from the 9.8 per cent growth recorded in June, as weakening business confidence in South Africa offset solid economic conditions elsewhere on the continent. Capacity rose 6.1 per cent, and load factor slipped 1.7 percentage points to 72.9 per cent.

Domestic travel demand outperformed international growth in July, as RPKs rose 5.2 per cent in markets tracked by IATA, up from the 4.7 per cent growth in June. Domestic capacity climbed 4.7 per cent, and load factor rose 0.4 percentage point to 86.5 per cent.

China’s domestic traffic rose 11.7 per cent in July – an acceleration over the 8.9 per cent growth recorded in June and the strongest domestic performance. Growth is benefitting from lower fares and more connections.

Japan’s domestic traffic climbed 4.7 per cent in July, up from 2.6 per cent in June. Business confidence and economic growth are relatively positive at the moment.

APAC fuels greatest demand for commercial airline personnel

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Asia-Pacific continues to drive global demand for commercial pilots, technicians and cabin crew, according to a new Boeing report.

The 2019 Boeing Pilot & Technician Outlook stated that the region will account for more than one-third of anticipated global demand, or 816,000 total new commercial aviation personnel, over the next 20 years.

Boeing: APAC fuels greatest demand for commercial pilots, technicians and cabin crew

The forecast projects that the Asia-Pacific region will need 244,000 new commercial pilots, or 38 per cent, of the total number of pilots needed around the globe. This demand, stemming from a mix of anticipated fleet growth, retirements and attrition, will be most significant in China – the country is expected to need 124,000 pilots, which is more than half of the total needed in the region. South-east Asia and South Asia follow, accounting for 20 per cent and 17 per cent of the demand, respectively.

Asia-Pacific is also expected to lead global demand for maintenance technicians (249,000, or 39 per cent of global demand) and cabin crew (323,000, or 37 per cent of global demand), with China leading demand for both (124,000 maintenance technicians and 150,000 cabin crew).

Over the next 20 years, airlines around the world will need 44,000 new airplanes, with more than 17,000, or 39 per cent, of those airplanes delivered to the Asia-Pacific region.

The 2019 Boeing Pilot & Technician Outlook is an industry forecast of new aviation personnel demand. It is closely tied to projections for new airplane deliveries around the globe, and also takes into account annual aircraft utilisation rates, crewing requirements by region and regulatory requirements.

The full Pilot & Technician Outlook report can be read here.

European brand Tivoli to enter Asia with China debut in 4Q

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Tivoli Chengdu main entrance

Portuguese hospitality brand Tivoli Hotels & Resorts will be diversifying its portfolio by introducing the brand into the Chinese market in Chengdu, the capital of Sichuan Province.

Tivoli Chengdu, built in partnership with Chengdu Qingyang Urban and Rural Construction Development, will sit on the south-western edge of the International Intangible Cultural Heritage Exhibition Park. Located in the western part of Chengdu, the property will be in close proximity to the Nancaoping Ecology Park and the Tianfu Golf Club.

Slated to open in 4Q2019, Tivoli Chengdu will be located together with Oaks Chengdu, adding 400 keys in categories ranging from deluxe rooms to suites and serviced apartments.

The dual properties will offer eight F&B options, including all-day dining, Chinese cuisine, specialty dining, coffee shops, as well as a lounge and bar area. Guests will also have access to spa and fitness facilities, a children’s club and banqueting and meeting facilities.

Hello Kitty Land Tokyo rolls out Kawaii Masquerade for Halloween

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Puro Halloween Party: Kawaii Masquerade

Indoor theme park Hello Kitty Land Tokyo, also known as Sanrio Puroland, has pushed out a scarily cute programme for this year’s Halloween, in collaboration with Japanese horror production company Obaken.

The Puro Halloween Party, Kawaii Masquerade, which will take place from September 13 to October 31, will follow in the tradition of previous editions where visitors can choose from two separate events: The Kawaii Masquerade at daytime or a scarier night-time version.

During daytime, Lady Kitty House morphs into a beautiful doll house with special photo spots. At the Wisdom tree, visitors can meet and greet some of their favourite Sanrio characters dressed in Halloween costumes. They may even score a big hug with the characters during Hug Time.

In conjunction with the event, a new Halloween menu has been launched offering a wide variety of black- and purple-coloured dishes, such as Cinnamon’s black Halloween ramen or PomPomPurin’s masquerade donuts with pumpkin cream.

In the afternoon, the Halloween event changes to a scarier night-time setting. At the Halloween parade, visitors can snap photos with Hello Kitty Land characters, including Hello Kitty, Cinnamoroll, My Melody, Kuromi, Wish Me Mell and PomPomPurin, who will dance and parade in Halloween outfits. On weekends, an hour before closing time, the Lady Kitty House will turn into the Horror Doll House.

Marketed as the most spine-chilling part of the event, the Ghost Pierrot Masquerade at the Discovery Theatre will feature a play created in collaboration with Obaken. Visitors will be able to actively participate in the event which promises many unexpected and creepy turns. The minimum age limit for entry to this event is 10.

Bedsonline pilots automated loyalty programme for South Korea agents

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Hotelbeds has launched a fully automated loyalty platform for retail travel agent clients in South Korea.

Touted to be a “vastly improved” loyalty scheme for retail agents, the Star Rewards programme offers a faster, automated and more user-friendly interface to drive bookings in exchange for vouchers which can be redeemed online for a wide range of products and services from various brands.

Hotelbeds rolls out fully automated loyalty platform for retail travel agent clients in South Korea

Replacing its predecessor G-Shop which was used by legacy GTA clients, the new platform offers points to retail customers for every booking made through the Bedsonline booking platform. Clients can accumulate points in return for vouchers that can be spent on a wide range of goods and services via a user-friendly online interface.

Following extensive consultation with customers, the GTA retail brand in the South Korean market will progressively rebrand under Bedsonline, the retail travel agency brand of parent group Hotelbeds.

As part of this change, the combination of the GTA retail brand’s content with the existing Bedonline hotel offering will increase the number of hotels available to customers from 55,000 to 180,000.

Victoria Fernandez, retention marketing manager at Hotelbeds, said: “Now that we have moved all legacy GTA clients to the new platform, we need to go a step further and test the scheme with more clients who were not previously members of any of our loyalty schemes.

“The benefits of Star Rewards are three-fold. We have connected the business intelligence database, where all the bookings are stored, with the incentives platform. This means that clients can see how many points they have earned on a daily basis and convert them into vouchers,” she added.

“We have also signed single catalogue agreements with just a handful of providers for different regions offering access to a wider range of products and services than ever before, including household brands such as Amazon, Nike or Apple. New vendors are automatically added to the new catalogue which is being updated all the time. Last but not least, all the vouchers can be redeemed online which means the client can receive their product or service without any intervention from Hotelbeds.”

Giny Jin-Young Jun, regional sales manager, South-east Asia and Korea at Bedsonline, said: “Star Rewards marks a step change in the way we offer incentives to clients, moving towards an increasingly automated model. We are confident that Star Rewards will incentivise our existing clients to place more bookings with us and help us to increase our competitive position in this market. We will monitor client behaviour on the platform and adapt their strategy where necessary and incentivise clients through targeted campaigns in order to drive bookings and further growth for the business.”

Four Seasons welcomes new Mumbai GM

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Sunil Narang - General Manager, Four Seasons Hotel Mumbai

Sunil Narang has been appointed general manager of Four Seasons Hotel Mumbai.

With a career in hotels spanning over 20 years, Narang first started out as a front desk receptionist at Four Seasons in Boston before moving through various departments within the rooms division.

Sunil Narang

Narang’s career has taken him to Four Seasons in Maldives, Toronto and subsequently, Scottsdale, where he was promoted to director of rooms. In the same role, he relocated to Maui before a promotion to hotel manager took him to Four Seasons Hotel Las Vegas.

Previously, Narang has also taken up the mantle of hotel manager in Singapore and a leading role in the region’s rooms council, as well as general manager of Four Seasons Hotel Shenzhen.

Expedia, AI Singapore join forces on AI to improve online searches for Asian travellers

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Expedia Group has announced a collaboration with AI Singapore (AISG) – an inter-agency unit tasked to catalyse and grow the country’s artificial intelligence (AI) capabilities – under its flagship 100 Experiments (100E) programme to develop an AI solution to transform the online search experience for Asian travellers.

The first online travel platform to collaborate with AISG for 100E, Expedia Group will provide a team of experienced engineers, data scientists and marketers to work with the AISG’s project lead, project managers and AI apprentices to enhance travel search query understanding and improve the accuracy of search query resolution in Asian languages.

Expedia Group partners AI Singapore (AISG) to develop an AI solution to enhance online searches for Asian travellers (Pictured: Expedia Group’s Mark Okerstrom with AISG’s Laurence Liew)

Today’s search engines are efficient in understanding travel search queries and providing query resolutions in English, as English is the dominant language used online by 25 per cent of all Internet users.

However, when dealing with travel search queries conducted in Asian languages such as Japanese, Korean, simplified Chinese and traditional Chinese, the performance of the search engines declines significantly and the accuracy of query resolution dips.

For a start, the Expedia Group and AI Singapore project team will leverage natural language processing and machine learning to develop an AI-based model to enhance search query understanding and resolution in the Japanese language, before extending the model to other Asian languages to enhance online search efficiency.

When completed, the AI solution will enable Expedia Group to deepen its understanding of travel search query patterns and nuances in Asian languages, and equip the travel platform with the ability to serve the needs of Asian travellers better by improving the accuracy and efficiency of search query resolution.

Mark Okerstrom, president and CEO, Expedia Group, said: “With more than 7,000 data architects, AI experts and engineering specialists at Expedia Group, this collaboration with AISG has the potential to unlock new and industry-leading AI solutions to improve online travel, bringing the world within reach for those shopping for travel online in Asian languages.”

With online travel spending in Asia-Pacific expected to account for more than 40 per cent of global online travel sales by 2020, surpassing North America and Western Europe, Expedia Group’s senior director, product and technology Kevin Ng said the collaboration will enable the development of a viable AI solution that can not only enhances search query understanding but will also transform the online search experience for Asian travellers.

Laurence Liew, director, AI industry innovation, AI Singapore, indicated that through this collaboration, it will also help “train Singaporean AI engineers via the AI Apprenticeship Programme”.

AISG’s 100E programme matches companies which are keen to use AI to address their problem statements with local researchers. AISG is driven by a government-wide partnership comprising NRF, the Smart Nation and Digital Government Office, the Economic Development Board, the Infocomm Media Development Authority , SGInnovate and the Integrated Health Information Systems.

Oyo denies cheating charges against founder

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Oyo has refuted the allegations that its founder Ritesh Agarwal and several top executives had cheated a Bengaluru hotelier of more than Rp15 million (US$209,000).

In a statement, the India-based hospitality chain called those allegations “false claims” and an “exaggeration” of a regular commercial dispute, according to a report by The Economic Times (ET).

Oyo’s founder Ritesh Agarwal has been accused of cheating and criminal breach of trust by a Bengaluru hotelier

In his complaint to the Bengaluru Police, Natarajan VRS accused Agarwal and his colleagues of cheating, criminal breach of trust and misappropriation of 80 per cent of the revenue share due to his hotel from June 2017 to August 2019, said the report. Other executives named are Oyo’s COO Abhinav Sinha, CFO Abhishek Gupta, president of corporate affairs Siddhartha Dasgupta and two Bengaluru-based employees.

The report added that Natarajan, who owns the Rajguru Shelter Hotels in BEML Layout in Whitefield, claimed that he signed an agreement with Agarwal in June 2017, whereby Oyo would act as an authorised agent of the hotel and make reservations for 20 per cent of the booking amount. However, he alleged that Agarwal and his Bengaluru-based representatives had swallowed 80 per cent of the share instead.

Natarajan alleged in the complaint that Oyo’s executives conspired to commit fraud and money laundering by passing off rooms for which bookings have been cancelled as occupied, said the ET report. The hotelier further claimed that many hotels in Bengaluru ran into similar problems with Oyo.

Natarajan’s case is just the latest among a wave of protests and complaints lodged against Oyo across the country, according to industry body Federation of Hotel & Restaurant Associations of India (FHRAI), said the report.

Shetty added that despite the many complaints against Oyo, the police were not taking appropriate measures, adding that FHRAI is planning to meet police commissioners in some states to discuss the issue.

The Whitefield police booked the trio, including Agarwal, for criminal breach of trust and cheating. Investigations are ongoing, according to the chief inspector of Whitefield police station Narendra Kumar.

“Our lawyers are looking into the matter and will be taking strong legal action as these claims are incorrect and defamatory in nature,” the report quoted an Oyo spokesperson as saying. “We respect the law of the land and believe it will do the right justice.”