Hilton has named Julie Nestor as vice president, marketing & e-commerce in Asia Pacific (APAC).
In her new role, Nestor will drive the marketing and e-commerce strategy for the region, enticing new customers to Hilton’s portfolio of brands and driving growth in direct bookings.
Nestor was most recently the chief marketing officer for eBay Australia, where she was responsible for retaining eBay’s position as the top online marketplace in the country and launching eBay’s first paid membership program – eBay Plus.
She has also spent more than a decade at American Express, where she was responsible for launching the first Apple Pay service in Australia, establishing loyalty programmes with airline companies and upmarket retail brands, and developing tailor-made experience programmes for cardmembers.
Greg Erwin has taken the helm as general manager of Great Barrier Reef tour operator Sunlover Reef Cruises and its heritage listed, 100-room property in the CBD, Hides Hotel Cairns.
Erwin brings with him 20 years’ tourism and hospitality industry experience.
His career began with international hotel group Accor, where he spent 15 years in managerial roles in New South Wales before taking up a general manager position at the Novotel Oasis Resort in Cairns.
Previously, Erwin also led the strategy and transformation of two visitor attractions in Tropical North Queensland – Mossman Gorge Centre and Tjapukai Aboriginal Cultural Park.
The Novotel Okinawa Naha has appointed Akio Izumi as the hotel’s director of sales & marketing.
In this recently expanded position, Izumi has been made responsible for the hotel’s overall sales and marketing activities including its numerous Asia Pacific MICE initiatives.
Izumi is a seasoned hotelier with over 20 years of industry experience. Prior to Novotel, he also worked in the same capacity at the Okinawa Marriott Resort & Spa.
The Indonesian government will be dismissing Garuda Indonesia’s CEO I Gusti Ngurah Askhara Danadiputra (Ari Askhara) for allegedly evading tax on a Harley Davidson motorcycle and two Brompton foldable bicycles.
The Harley Davidson parts, worth 800 million rupiah (US$57,000), were reportedly carried onboard a brand-new Airbus A330-900 on its delivery from Toulouse, France on November 16, with custom officers finding them on its arrival at Soekarno-Hatta, Jakarta, reported Reuters. A number of Garuda executives including Ari was onboard the flight.
Indonesian government to fire Garuda CEO for smuggling of motorbike on plane
In a press conference in Jakarta yesterday, minister of state enterprises Erick Tohir said the motorcycle was allegedly found to belong to Ari Askhara, who made use of the state-owned company for his personal means.
“I will fire Garuda President and CEO. However, as (the airline) is a public company, there are a number of procedures to follow. We will also (investigate) others who are involved in this case,” he said.
The airline did not respond to requests for comment.
At a time when retaining loyalty among guests is becoming a harder task than before, hotel chains and companies are clamouring to roll out more unique hospitality brands in order to grow and solidify their customer bases, of which millennials are now a significant portion.
“Consumers are now far more confident individuals. The most important brand is who they are as a person, and they go out in search for products that fit this personal brand. Hotels now need to create this whole range of lifestyle (products) to fit this fragmentation of individual brands,” explained Jeannette Ho, vice-president Raffles brand and strategic relationships, AccorHotels.
Industry leaders discuss how hoteliers can build brand loyalty at the recent SHATEC Hospitality Conference 2019
Ho, who was speaking at the Singapore Hotel Association’s International Hotel & Tourism School Singapore (SHATEC) Hospitality Conference 2019 on Wednesday, added that “brand love brings tremendous value” and it is no longer enough for customers to just know the brand. Instead, it must “connect to consumers emotionally, so they would be willing to pay a premium”.
To capture the hearts of today’s travellers, Raffles has invested in smart technology that runs text analytics on online reviews to identify what guests love about the brand. For instance, keywords like “garden”, “greenery” and “natural material” rank highest, hence such elements are now built into the design of Raffles properties, shared Ho.
On the other hand, Frasers Hospitality is placing a new focus on integrating its loyalty programme into the travel planning and booking journey. Its vice president and head of global branding and communication Jastina Balen revealed that the group is currently working on enhancing the functionalities of the Frasers app to encompass both long- and short-stay guests.
“Finding a happy medium between our long- and short-stay branding has been very, very difficult, but we have arrived at a sweet spot and are testing something now. I believe there is a place for loyalty programmes, especially with General Data Protection Regulation in place, as we can reach out to and engage our guests through a proper channel,” said Balen.
In the years ahead, countries in Asia-Pacific can expect to see more hospitality brands coming ashore. STR reported an average of 41 per cent branded hotels in the region, presenting a large opportunity for groups who may make their moves here through more mergers and acquisitions, opined Frank Trampert, managing director & chief commercial officer, EMEA & APAC, Sabre Hospitality Solutions.
Hotel groups will also continue to proliferate the market through brand partnerships and extensions beyond accommodation into home furnishings, dining, entertainment and high-end residences, stated Ho and Balen.
Expedia’s CEO Mark Okerstrom and CFO Alan Pickerill have resigned following a fight with the board over the travel company’s strategy, according to a CNBC report.
Their resignations will take effect immediately, the company said on Wednesday.
Expedia’s CEO Mark Okerstrom and CFO Alan Pickerill have stepped down after strategy dispute with the board
Expedia’s chairman Barry Diller will run the company while chief strategy officer Eric Hart will serve as acting CFO, as the company searches for replacements, said the report.
Diller was quoted as saying that the leadership changes stemmed from clashes over strategy between senior management and the board, in the midst of a broad reorganisation within the company to streamline its portfolio of brands.
“This reorganisation, while sound in concept, resulted in a material loss of focus on our current operations, leading to disappointing third quarter results and a lackluster near-term outlook,” Diller said in a statement.
“The board disagreed with that outlook, as well as the departing leadership’s vision for growth, strongly believing the company can accelerate growth in 2020. That divergence necessitated a change in management.”
Shares of Expedia climbed 6.2 per cent on Wednesday following the announcement, according to the report.
Myanmar-based social enterprise Living Irrawaddy Dolphin Project is aiming to rekindle age-old relationships between fishermen and dolphins while adding to Mandalay’s attractions.
Since launching at the end of 2017, Living Irrawaddy has developed a series of one- to three-day itineraries that immerse guests into Myanmar’s rich culture and deliver authentic experiences unique to Mandalay.
Living Irrawaddy Dolphin Project tours
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Paul Eshoo
The tours take guests to cruise along the Irrawaddy River, stopping at small fishing communities living along the banks to learn about local life and the dwindling age-old practice of cooperative fishing.
This unique fishing technique, which is practised in only three places around the world, sees fishermen work with the endangered Irrawaddy dolphins that populate the area to fish in the waters.
Like the Irrawaddy dolphin, that fishing method is at threat as fish stocks deplete due to illegal fishing and environmental issues, as well as the introduction of more modern fishing techniques.
The itinerary also includes a trip to see the Irrawaddy dolphins. According to the latest count by WWF in January, the population of Irrawaddy dolphins that inhabit the Mekong River stands at 76, making them critically endangered.
Living Irrawaddy’s project advisor Paul Eshoo, who previously worked with Wildlife Conservation Society (WCS) to help set up ecotourism initiatives to protect the Irrawaddy dolphins in the area, was approached by Living Irrawaddy Travel to devise dolphin tours.
“It was a good opportunity to build on the work I’d done with WCS, but (on the premise of) creating more of a social business and doing more to promote the area and making it more tourist-friendly,” he said.
Eshoo set about curating a product that gives visitors a taste of the traditions unique to this part of Myanmar. Working with local fishing communities, the team devised itineraries that see visitors cruise along the Irrawaddy, stopping at villages along the way and glamping on picturesque islets that stud the river.
Profits are ploughed back into dolphin conservation, with its 80 partner villagers benefiting from providing services, such as meals, boat trips and other excursions.
Since launching its first tour in September 2018, Living Irrawaddy has upgraded its offerings. Its fleet has doubled to two boats and new luxury tents equipped with mattresses were added for this season.
Meanwhile, Eshoo is confident that creating more unique tourism products which showcase Myanmar’s rich culture and natural beauty will help re-attract the attention of tumbling markets.
He said: “We want to add to Mandalay’s tourism products and give visitors something else to do. Even if tourist numbers are dwindling, it’s important to continue giving people reasons to come to Myanmar and doing something positive for communities.”
The PATA Destination Marketing Forum (PDMF) 2020 will take place in Kuching, Sarawak from November 25-27, marking the second PATA event heading to Eastern Malaysia next year after it was earlier revealed that PATA Adventure Travel Conference and Mart 2020 will be held in Kota Kinabalu, Sabah.
PDMF 2020 will be hosted by the Ministry of Tourism, Arts & Culture Sarawak, the Sarawak Tourism Board, and the Sarawak Convention Bureau.
PATA Destination Marketing Forum 2020 set to take place in Kuching, Sarawak
The announcement for next year’s PDMF was made by the Sarawak minister of tourism, arts & culture and minister of youth & sports Abdul Karim Rahman Hamzah at the conclusion of the PDMF 2019, which took place last week in Pattaya.
During PDMF 2019, Hamzah stated: “PDMF 2020 would augur well towards Visit Sarawak Campaign as well as the Visit Malaysia Year 2020 by highlighting Sarawak and Malaysia on the global tourism map.”
The PDMF gathers the top minds in destination travel to discuss some of the major issues in marketing and managing tourism growth in lesser-known destinations. The annual, two-day event will feature learning, discovery and networking. Apart from a one-day conference, the one-day technical tour will offer an immersive experience of the host destination.
PATA’s CEO Mario Hardy added that the selection of host destination for PDMF aligns with the association’s advocacy theme of “tourism dispersal to secondary and tertiary destinations”.
In advocating sustainable tourism and emerging destinations, PATA is offering complimentary registration to all interested parties.
AUSTRALIA Hayman Island in the Whitsundays reopened with great flair this year after Cyclone Debbie ravaged the holiday destination in 2017. The island’s sole accommodation, InterContinental Hayman Island Resort, has undergone a luxurious multimillion-dollar makeover into a 166-room private resort accessible via catamaran, helicopter or seaplane. The island is known for the colour of the water at Hayman’s lagoon and Whitsunday Passage which sparkles in hues of gold, turquoise, emerald and sapphire.
BRUNEI Dubbed the “Venice of the East”, Kampong Ayer (which means water village in Malay) in Brunei’s capital figures prominently in the country’s history, heritage and culture. Launched in May, the Kampong Ayer Walking Trail aims to showcase daily life in the world’s largest floating village that is home to about 30,000 inhabitants. The walking tour, which can be done sans guide, gives visitors access to abodes of residents in five villages who have opened their homes up for this trail.
CAMBODIA In a bid to showcase Cambodia’s diversity and develop fresh destinations, the remote north-eastern province of Ratanakiri is being preened as a strong contender. Way off the beaten track, it is home to Yeak Laom volcanic lake, gem mines, waterfalls and dense jungle perfect for trekking. Homestay and community-based tourism products are emerging and the Ministry of Tourism has earmarked it for development as an ecotourism zone.
HONG KONG Making waves in Hong Kong’s culture scene is game-changer Victoria Dockside, a US$2.6 billion art and design district along the Tsim Sha Tsui waterfront. This mixed-use development is home to Grade A office space K11 Atelier; Rosewood Hong Kong; luxury residence K11 Artus; and the art-meets-retail K11 Musea, a 10-storey complex spanning 111,000m2. Billed as “Hong Kong’s new Silicon Valley of Culture”, this art, design and business destination features works by 40 contemporary artists, 4,600m2 of green walls, and a dramatic spherical event space, among others.
INDIA Situated in the Narmada district of Gujarat, the 182m-tall Statue of Unity has made headlines for being the world’s tallest statue, dwarfing China’s 128m-high Spring Temple Buddha and the 93m-tall Statue of Liberty. Built as a tribute to Indian freedom fighter Sardar Vallabhbhai Patel, the four-years-in-the-making Statue of Unity is India’s newest tourist landmark. Two high-speed lifts zip visitors to the attraction’s viewing gallery, which offers panoramic vistas of the Sardar Sarovar Dam and its surrounds.
INDONESIA Indonesia’s government is focusing on the development of five super priority destinations in the country, with basic infrastructure and utilities expected to finalise in 2020. New destinations to watch are the areas around Lake Toba (North Sumatra), Borobudur (Yogyakarta and Central Java), Mandalika (Lombok), Labuan Bajo (East Nusa Tenggara), and Likupang (North Sulawesi). Major developments include airports, toll roads, piers and harbours. Construction of new hotels and other attractions by the private sector are expected to follow suit.
LAOS The addition of eco-adventure activities on Phou Phamarn hill is set to whet visitors’ appetite for the central province of Khammouane. Eco-tourism specialist Green Discovery Laos has pushed out tour packages offering activities like ziplining, treetop canopy walks and guide-led wildlife hikes that will appeal to adrenaline junkies and nature lovers. The area is also home to a bounty of natural beauty, including caves, tropical forests and majestic waterfalls.
MALAYSIA Desaru Coast, Malaysia’s first premium integrated destination resort in Johor, spans over 1.6ha along a 17km beachfront facing the South China Sea. Developed by Desaru Development Holdings One, the new attraction is home to a slew of hotels, a conference centre, a waterpark, a retail village, and two championship golf courses. The destination is easily accessible from Singapore in the south, and by air and road from Kuala Lumpur and other major cities in Malaysia. Built to attract more midscale and high-yield regional tourists, Desaru Coast will also be hosting events and festivals to boost visitorship.
MALDIVES Crossroads Maldives, the country’s first multi-island integrated leisure and entertainment resort, is billed as a game-changer in the Maldives tourism landscape. Located just a 15-minute speedboat ride away from Malé International Airport, the mega development comprises The Marina, an 11,000m² retail and entertainment space; Hard Rock Hotel Maldives; and a transit hotel, SAii Lagoon Maldives, Curio Collection by Hilton; among other assets. Crossroads, in which the first phase was launched in September, also boasts a variety of lifestyle attractions including luxury shopping, fine dining, a state-of-the-art event hall, a PADI-certified watersports and dive centre, integrating leisure and entertainment in one destination.
MYANMAR Kayin State’s laidback capital, Hpa-An, is hugged by dramatic limestone karsts, towering Mount Zwegabin, winding waterways and farmland sprinkled with rural communities, positioning it as a top community-based tourism spot in the country. The development of locally-driven initiatives, such as kayaking through flooded paddies, making rice wine with villagers and cruising in traditional wooden boats, have helped opened the area up, alongside a trickle of international-standard accommodation.
PHILIPPINES Emerging destination Iloilo in the Visayas boasts an international airport considered one of Asia’s best, linked by a 10-lane, 15km highway to the city – an exemplar of its well-connected infrastructure that pegs it as prime investment destination. A sustainable urban development plan also helps clean up the city, preserves heritage sites, and builds roads and other infrastructure. The city is also being pushed as a premiere MICE destination, thanks to its easy accessibility and connectivity, good infrastructure and facilities, and diverse tourism sectors running the gamut from cultural tourism to culinary offerings.
SINGAPORE Jewel Changi Airport is once again the talk of the town with the newly opened Changi Experience Studio and Canopy Park. The Changi Experience Studio spanning 3,000m² features a singing garden, a runway race, a quest to collect airport trolleys, and a battle of smiles, among others. Elsewhere, the Canopy Park is a 14,000m² space featuring seven play attractions and creative gardens. Guests can navigate through the Mirror Maze and Hedge Maze, bounce on Manulife Sky Nets, explore the sculptural playscape of Discovery Slides, and relish the view atop the glass-floored Canopy Bridge, 23m above the ground. There are also eight F&B outlets at Canopy Park.
SRI LANKA Unlike other cities in Sri Lanka, Jaffna, which was the hub of a Tamil insurgency against the state, is just awakening to new hotels and resorts and welcoming local and foreign tourists alike to its myriad attractions. Lying 400km north of Colombo and accessible by road, rail or air, the city, which is mostly populated by the minority Tamils and is the Tamils’ cultural capital, is home to a Portuguese-built fort, a multitude of ancient Hindu temples, a grand public library that was rebuilt after being destroyed during the war, and several other attractions.
THAILAND The arrival of a modern metro system some 20 years back turned much investor and visitor attention towards Bangkok’s bustling downtown, but the city’s Chao Phraya River is ready to wrestle the attention back. The River of Kings has undergone a renaissance in recent years, as a new crop of developments – from luxury hotels like Four Seasons and Capella to the landmark IconSiam – has injected a new sense of vibrancy and altered the city’s skyline along the historic lifeblood. Riverside enclaves are also springing up, with many colonial buildings and historic warehouses getting a new lease of life as art galleries, restaurants and events hubs.
VIETNAM Ho Tram is quickly emerging as Vietnam’s latest beach destination. Located about a 2.5-hour drive from Ho Chi Minh City, it is positioning itself as a convenient coastal getaway, with swathes of development underway as many local and international brands look to set up shop along Ho Tram Beach. Five-star Meliá Ho Tram Beach Resort is one of the newcomers. InterContinental Hotels Group is also planning to open two new hotels next year in the area, including the Holiday Inn Resort Ho Tram Beach.
The Chow Kit, and MoMo’s KL, Malaysia
Ormond Hotels has opened two adjacent properties in the Chow Kit neighbourhood at the heart of Kuala Lumpur.
The Chow Kit – an Ormond Hotel
The Chow Kit – an Ormond Hotel boasts 113 rooms and suites, all of which come furnished with an open wardrobe and desk space, as well as a smart TV. Amenities include The Chow Kit Kitchen, an all-day diner serving both continental and Malaysian-inspired dishes; as well as a yoga pavilion – which will host a series of weekly yoga and meditation sessions – on the rooftop.
There are also function spaces on-site, which include The Library, a ground floor space that can host private dining parties or small meetings for up to 10 pax; while the mezzanine space can also be converted into additional meeting and event rooms. The hotel will also offer themed walking food and culture tours of the Chow Kit neighbourhood.
MoMo KL
At neighbouring MoMo KL’s, Ormond Group second social hotel brand, there are 99 micro-rooms within, each furnished with smart TVs and a safe, alongside MoMosita’s, a casual concept serving up Mexican dishes and snacks alongside draft beer and bottled cocktails.
MoMo’s KL has also replaced the traditional lobby with a social space that acts as the central hub of activity, The Playground. This will be the hotel’s main events space which will host a series of weekly events from performance art, workshops and exhibitions to DJ sets and live gigs.
The Ritz-Carlton, Perth, Australia
Part of the landmark development at Elizabeth Quay, The Ritz-Carlton, Perth offers 205 guestrooms including 19 suites, each furnished with Frette bedlinens and bath amenities by British luxury brand Asprey. Guests staying in the 277m2 Ritz-Carlton Suites also have access to the club lounge, which features mixology demonstrations, five culinary presentations during the day.
Amenities on-site include a spa, fitness centre and yoga studio, and three F&B options. Event planners may avail the 2,000m2 of conference space, the largest of which is the 550m2 Elizabeth Quay Ballroom which can be further divided into three smaller rooms.
Ansa Okinawa Resort, Japan
Berjaya Hotels & Resorts has opened the Ansa Okinawa Resort in Uruma, the third largest city in the prefecture. Within the six-storey hill resort are 123 rooms and suites, alongside an array of facilities including two F&B outlets, swimming pool, sauna, gym, banquet hall and conference room. Nearby attractions include Ishikawa Kogen Observatory, Bios Hill, Cave Okinawa, and Cape Maeda.
Pullman Huizhou Kaisa, China
Pullman Huizhou Kaisa has opened within the city’s downtown district, part of Kaisa Huizhou Building, the tallest building in the city. The 307 guestrooms, including 13 suites and 14 family rooms, are all outfitted with the brand’s signature Pullman Bed. Guests will have access to recreational facilities such as 2,000m2 recreational space, an indoor swimming pool on the 46th floor, spa; as well as an all-day dining restaurant. Event planners may avail the 10 indoor meeting and function spaces, comprising a 800m2 pillarless Grand Ballroom with built-in LED screen.